AT&T Store

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Keith Jacobson
4 months ago
I found the manager, Rick, and another employee who helped me (Hunter? Can't remember name) very pleasant and helpful. The only issue I have is with the guy at the store who activated my new phone on Dec. 12 (Tuesday). While not outwardly rude, he was not very friendly to me whatsoever and it was, quite honestly, kind of uncomfortable. But overall, it was a good experience

  Stephanie Bridwell
a month ago
Bad service. Everytime I leave this store I'm angry and regretful of ever signing a contract. Tonight I waited for over an hour with no service. While he leisurely took his time with one customer, not once did he give us a timeframe nor inform us he'd be visiting and slowly working on this woman's phone for an hour and half. I have 6 lines and all of the phones break easy or have an issue. I pay more on phones then my car payment monthly, you'd think I'd be able to get some help. I try calling , no answer and when you do get someone, they can't do anything to help over the phone, so I am forced to go in. Not once have I felt like a valued customer once I signed their contract. I ended up walking out because je was taking too lonhlg, again no help and feeling defeated.

  john bushnell
2 months ago
Ben was great help and stayed with me through all of my questions and issues. Service could not have been better

  Timothy Hart
7 months ago
The crew are fantastic, doesn't master if I stopped in for license plate bolts or a heavy duty Brute clutch, and new flywheel Aaron and his crew are always happy to help me out. Two great big thumbs UP!!!!

  Lacy LaFontaine
a year ago
Went into the store to upgrade my phone and worked with Benjamin. He was amazing to work with very friendly and professional. He made the transition to the new phone so easy for me I barely had to do anything. He answered all the questions I had and if he didn t know the wander he found them out right away. Will definitely continue to work with AT&T for a long time to come!!!

  Daniel Wise
3 years ago
I had a really good experience working with the associates at this store. I came in to upgrade my phone and they made the process super seamless. They were able to take my trade-in and then helped me with the setup of my new device. There were a couple of technical hiccups through no fault of their own, but they were super helpful and attentive. Even when the two associates were juggling multiple customers each, they were still able to get me set with everything I needed. Great experience.

  Jean Hommel-Kessler
10 months ago
We where helped by Hunter. He did a fantastic job setting us up with different phones. I have never had such an easy time changing phones!

  Kathy Hagen
a year ago
I was satisfied with my rep but he couldn't answer my question about lost contacts on my iPhone or some issues with my Apple Watch. I had questions about my Apple Watch which another rep offered to help with but there were multiple customers waiting so I decided to try another day. Very busy place.

  Gail Rathert
a year ago
The team at this location is amazing! Benjamin, Hunter, Alex, and Maria have each been remarkably patient, helpful and efficient. They have gone above and beyond to help me and I am grateful!

  Brent Enget
2 years ago
Store employees know exactly what is going on. He helped me in 5 minutes when the customer support had no clue what was going on. Unfortunately there was only one guy working so had to wait a while to get serviced. But that wasn't his fault. He did his work very well and and quickly as he could!

  Kim Youngerman
3 years ago
My 3 1/2 yr old iPhone died unexpectedly before I could safely remove over 5,000 pics! Naturally I didn t wanna lose those so I went into AT&T desperate and hoping for the best but expecting the worst! Anthony jumped in right away helping me figure out how to get my pics off my old phone and hook me up with a new one! It wasn t easy! It took multiple attempts! Several apps and nearly 4 hrs but he stuck by me and got r done! He was patient! Kind! Knowledgeable! And he knew how to prioritize and multitask! I wasn t his only customer that day but I never felt neglected! Poor kid even missed lunch! He gets 5 stars from me!

  Judy Hauge
4 years ago
Have many problems. No one helping as free phone, billed for insurance I did not order three times after call in. Two programs did not order. Have to pay. Phone on tablet did not order. Did not put on Veterans discount. This is all way over year. Bad service on phone. Not Happy!this is costing way over $1000. Would not let me use flip phone could have been cleared. Had to buy new one and on and on. Kim store manager super helpful. Took lots if notes to talk to her boss. Wrote things out for me. Explained things clearly for me. Very patient and helpful. Anthony first person I talked to. First time in the store. Very helpful. Patient and covered all topics. Cleared up three Facebook accounts that I had accumulated from problems wit Apple IDs. They both r exceptional service workers for ATT and you should acknowledge them.

  alexis Thuringer
4 years ago
Pa7ge was the most knowledgeable and fun person I have ever had the chance to work with. She was able to make an experience that is usually cumbersome and boring, something fun and and memorable. If anyone ever has a chance to work with her you are more than lucky! I would highly recommend!

  Kent Cutler
2 months ago
Hunter is very knowledgeable and willing to help.

  Amber beckham
a year ago
Each time I ve gone into this store I have been welcomed with excellent customer service & they always have what I need! Definitely recommend!

  Joanne Boldt
a year ago
I have come into the Aberdeen Sd locations many times as I often have some difficulty(user) problemsRick Unser has helped me so much. He is the best. I would be lost without him.Thank you Joanne

  Chris Unser
2 years ago
They're always professional and courteous, when I'm in the store for my annual upgrade. The staff has always handled any questions I may have in a concise manner.

  Danny Myers
a year ago
The workers were both professional and friendly, they helped me get the best deal available to me

  Wendy Bloomenrader
11 months ago
Always a pleasure to deal with them, whether I'm buying a phone or have questions about an existing phone. Their customer service is spot-on!

  Helm Marine
4 years ago
Kim was informative, kind and great with kids waiting. Through the long process of buying a cell phone and the right plan, Kim made the experience a breeze. We appreciate your professionalism, guidance and patience.Thank you,Michael HelmHelm Marine Inc

  Nichole Galbavy
3 years ago
Anthony was more than happy to help. He was kind and compassionate with our unique situation. Couldn t have asked for better customer service.

  Patti Cavanaugh
a year ago
Best experience with Hunter! He was wonderful to work with and had a lot of patience with this senior! He is a gem!

  Mama Jenn
a year ago
I was having issues with getting my son's phone activated due to auto pay issues and the staff there was wonderful and helped me get everything figured out and rolling and moving forward

  Katelynn Larson
6 years ago
I had gotten my phone from this store about a week ago. They had sold me a screen protector and not even a week later my phone had slipped out of my hand from about 6 inches off of the ground and busted the corner. I took it in to see what they could do to replace it and their policy was to replace it for 50% off. I went to the AT&T store in the mall and they told me it should be under warranty and should be replaced for free. They also asked who would have sold me a screen protector for an S8 because they tend to pop off and it wasn't a good idea. I told the lady in this store what the one in the mall said and she said there was nothing she could do. Didn't try to help me out at all. Will definitely not do business there again. Seems like anything for a sale and then they don't stick behind it to help you out.

  Courtney VandeKamp
2 years ago
Customer service in Aberdeen is great however at & t customer service support over the phone is horrible!!! Also the service here sucks and is way to expensive. Straight talk is the way to go and is cheap with amazing service!

  RuthAnn Freeburg
a year ago
Very friendly & understanding with my situation. Did their best to get my service up and running.

  Matt Jung
4 years ago
These people should be in jail. Recently visited my dad and saw his bill. Somehow these criminals conned a man that can barely use a smart phone into a 280$ monthly bill for things he has never used. I am switching both of our services ASAP. Advise any elderly people to stay away from AT&T.

  Carol Rohrich
4 years ago
Absolutely was a great experience with Kim! She is very knowledgeable and supportive! Would recommend her to anyone!

  Randy Evitt
3 years ago
They were great! Renee was super patient and worked the new phone activation thoroughly.Thanks AT&T!

  John Sheppered
a year ago
The Store Manager and his team gave outstanding service!