Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Clarissa Robinson
3 months ago
I won't be back they had what I needed but charging higher prices than what is posted. Check the prices when they ring you up because it does not match the price where it is hanging. The fact that it was higher than I originally thought ($7.49) was not the problem, it was that when she actually found the tag she did not correct it to that price ($8.99). Where I found the product was actually hanging in the wrong spot She moved them to where they should be but still did not charge me the price that the tag said. She still tried to tell me that the price I was looking at originally belong to a whole another product but clearly says "JB Weld". And even though a few cents more that wasn't the reason I won't be back but Stephanie (according to receipt) showed no concern or even cared.

  Joseph Cutro
a week ago
Staff is friendly and helpful. Lot's to choose from and most parts available. Clean and organized store.

  Gene Harmon
5 months ago
Needed a part yesterday. Even though the store didn't have the part in stock the associate found a nearby store that did and even called to confirm the part was there. I proceeded to the other store and bought the part and even borrowed a Phillips head screwdriver to install it. Excellent service at both locations. Thank you

  Minetha Mitchell
6 months ago
The lady named jay that works up front is so rude. She told the customer she was helping in front of a good size line she wasn t doing any outside work and they are lucky she even came. Please allow your employee a vacation day so we don t have to deal with her attitude.

  Tony Lokid
a month ago
If you needed a car parts,it will be ordered,Beats AutoZone part and price.Never forget Advance has you coveredTo move forward and go ahead, get yours, from people who know the parts are also well trained.

  michael imperial
8 months ago
Great staff in person but don t bother trying to call them. I ve been trying to call the past two days and keep getting placed on hold indefinitely. I just want to find out if they still have an engine air filter that I ordered last week. It was supposed to be delivered to the store last Friday. I checked back that afternoon around 1:30pm but they said it ll come around 5:30pm. I am hoping I don t have to prove that I didn t pick it up already. My receipt looks like a normal receipt.

  Camille Jones
6 months ago
I just wanted to say a personal thank you to Champ who was awesome today replacing my battery! He was truly his namesake! A true champ ! Thank you so much from a lady in need.

  LadyJ Badgurlzceo
6 months ago
Just called about coolant and a quick question and got hung up on by a girl in training...totally rude ..called back 5 times and got hung up on each time just put me on the phone with someone who can answer the question or just let me know ur short staffed and u can have someone call me back....STAFF need better training will report this to the GM

  John Wright
7 months ago
My go-to for any automotive parts I may need. Low prices, friendly staff, and an extensive inventory. Highly recommended!

  Jim Martin
5 years ago
Excellent staff. Very courteous, friendly, and knowledgeable.

  Tonya Roberts
a year ago
I do not remember the name of the woman who helped me and I wish I did! I pulled up with a fuse issue and she helped me get to the relay panel and test the proper areas. Great service

  Carl Roberts
7 months ago
They didn't have what I was looking for, but an employee found another store, which was not an Advance Auto, that did have it. I was impressed.

  Lisa Panico-Jackson
2 years ago
Stopped in this store for the 1st time to get wiper blades for fleet vehicles, was greeted immediately and given great customer service by Kendrick. Saw the other gentleman taking care of his customers as well. Will definitely be back and will recommend this location to others.

  Debra Brooks
5 months ago
I had to do all the work to do the computer reading for engine light.

  Robert Hall
2 years ago
The employee, judging by his attitude was either having a bad day, or he was about to get off work soon. Snatched the item up, scanned it, and told me the price before I could say hello. In the same motion, he handed me the receipt while starting to walk off. Take the extra 5 minutes and find a different auto parts store.

  Joseph Allen
7 years ago
This store is the standard of service. The manager is outstanding he's been in the store for years, I want to say his name is Calvin. He's always nice and knows his stuff. The other manager Tony , I think he's a corporate guy of some kind but he's always there I think he works seven days a week. he's the guy to go to when you don't know what your looking for..

  Daniel Lucas
2 years ago
Found the staff to be very rude at this location and they all acted like they did not want to be there. I purchased windshield wipers and asked them to put them on (advanced always has) they told me no they can t do it. One gentleman wouldn t do it because apparently he messed someone s car up and they took it out his paycheck so he refuses to do it anymore. The lady that checked me out refused to do it because it was raining outside (barely drizzling) and she didn t want to get wet. I was shocked to see employees act like that who work for an auto parts store horrible customer service

  Ron B
3 years ago
The customer service was excellent or so I thought. I was in desperate need of a engine hoist and they happened to just have one. As no one else in town seemed to. And for that I was thankful. But I was a little upset when I got it home 2 hrs away only to find that some of the pieces didn t line up. Must be parts from two different size engine hoist I guess. But I have it and I really need it so I ll just have to bolt together what I can and maybe weld the rest!

  Logan Best
5 years ago
I ve never had an employee help me as much as Vicki did. She was the funniest and most kind worker. She helped me buy a new battery and she even walked me through putting it back on. I will be buying every car piece I need from her from now on. That woman needs a raise. And her nails/contacts were poppin! Ask for Vicki

  Riqua Wiley
3 years ago
Customer service was okay however was given wrong piece for my car after calling and being informed it was the part I needed I ordered it online. I had to go back to return it which it took the full 10 business days for me to be refund my $138 and I still had to pay in full for the correct part that I needed which was $300....;in which I feel was not right considering it wasn't my fault that that was the part coming up in their system as the correct part...

  Mary-Anne Webster
2 years ago
Needed windshield wipers in a hurry! They helped me right away and replace them for me on the spot! Clerk replace them immediately and I was good to go in about 5 minutes! Great job guys!

  Chris Palke II
a year ago
KB is a great person and employee, he helped me out with my battery more then I could ve asked for

  Trina Dee
2 years ago
Great service! Took out old battery and put in a new one. Only problem is the warranty on battery now costs extra and only for two years. Not good when you buy a five year warranted battery.

  Sandra Young
a year ago
Thank you for helping me find a sun shade protector but most of all thank you for your friendly customer service.Since moving here I've seen some very unprofessional people.I hope they are in the survey

  Alex Gray
4 years ago
There's a guy who goes by KB who really understands customer service and the importance of customer relations. More importantly he understands what it means to be a good person. He is definitely management material in my eyes!

  JAHANA FAVOR
6 years ago
From the moment I walked in I was greeted with a smile and hello. The assistant although from another store was kind enough to help me find just what I was looking for, even offered different suggestions. Thanks guys for a pleasurable visit.

  Jonathan Coburn
10 years ago
Called 3 times for a question about a limited lifetime replacement warranty. I was put on hold each time. Asked to speak to the manager was denied. Staff went on to be rude and started suggesting what I did wrong to void the warranty. Argued that I did not buy the part there because I was not in their computer. I have a receipt with the store number. They never even offered to look at the part if I brought it in. Most likely wont be coming back due to the disrespect and lack of customer service.

  David Pearson
4 months ago
No good customer service

  Katreic Plunkett
3 years ago
Both gentlemen were helpful! James however went a above and beyond by educating me about proper oil levels to maintain for my car, along with assisting me while I put the oil in my car. Thank you so much!!!!

  melissa Kelly
8 months ago
The young lady at the register was very polite and helpful