Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Carson Earnhardt
3 months ago
Went in needing new headlights. I went straight to the check-out desk to ask an employee for assistance with which lights would fit my car. He looked in their system for what was needed, and said they have the lights in stock. The employee went through the store and picked out the headlights, and assures me that they will work for my car. I bought them, and went home to install. However, they did not fit my light sockets. My boyfriend went back to exchange them (maybe 30 minutes later) and was told that we could not return them. I do not trust this place or the advise they give. If I had picked them out by myself, I completely understand not being able to return them. However, I specifically asked for assistance and was given false information.

  Nick Eagle
2 months ago
Once a week I stop in Advance for my Vehicle supplies. The Only store I shop at for supplies and Staff is very Friendly and Helpful.This store is Never packed. So it's an in & out store and Always great prices.

  Arthur Junior Epps
a month ago
Wonderful staff very helpful and polite. They do not mind ask answering your question.

  Matt's Finds
3 months ago
Always helpful when I need a part for my car. If they dont have it they can get it

  Adam Vega
2 months ago
They had what I was looking for, but next time I'll prepare better and just order through Amazon...the prices there are ridiculous!

  William Wakefield
5 months ago
It's an auto parts store. They may or may not have what you need. Service was friendly and they were informative and helpful.

  Dana Kennedy
10 months ago
I went in this store today looking for bulbs, which I needed help finding. There was one woman, and two men working. Not one spoke to me or offered to help me. I stood there for awhile, but finally decided to leave. I should mention I was the only customer in the store. I went next door to O'Reilly's, which was actually busy, and they greeted me, and offered me help right away. Consumers have choices. Don't bother with this store.

  Crys Ashley
9 months ago
Absolutely horrendous customer service. Apparently they hire kids that don't have any common sense, manners, or professionalism. Y'all better invest in retraining employees. I definitely won't be back to this location.

  jennifer lee
9 months ago
Great work ethic! Very polite and helpful the guys there were amazing in helping me find just what I need specifical shout out to two of your works Tim and Tristan

  Michael Berga
a month ago
That's particular one has some pretty knowledgeable people

  Mamie Kelly
a month ago
Windshield wipers, glass cleaner, oil Thank Advance Auto Parts for being there.

  Precious Corry
a year ago
Went in today and had an awful experience. I went to drop off a package for my mother and was turned down assistance after waiting for service. The guy Cj who was a sweetheart had to help another cx while I waited patiently. I notice there was also 2 other employees in the back. Which sounded like they were putting up a truck etc. They came up front to answer the ringing phones. After the female csr finished with her call. She went to the back to continue what she was doing without offering any assistance to me. The other guy Matt did. The box I had was almost in perfect condition. It was just the tap was rising a little on the side because it was getting old. I also had a printed out label that was not tapped to the box. Matt started to the check the box into the system to see if it was ready for pick-up. After, pretending to act like he was going to take the box. He stated he could not take the box because the box needed to be tapped with the label on it. If this was the case they could've turned me around initially and saved me some time when they first saw the printed label. Which leds me to think this is a case of prejudice behavior. He then asked me if I had some tape. I said no and asked them if they had any tape. He said, No we dont. Which is also more than anything a lie. When they have box cutters, tape, etc. etc. on a truck day. I told him ups has tape for the label. They can do that when they pick it up. He said no they cant. The box has to be ready to go when we get it and refused me service. The box had no damage. What so ever. I grabbed the box and left the store and he proceeds to talk while I am exiting the building. Stating "the package must be ready when we get it" again. I will never visit this store again. If I had the time. I would have made sure he took that box today, but time was not on my side. This was not an example of customer service on any level.

  eric wood
a year ago
I've came to the store multiple times, they always take really good care of me and they have what I need. This crew has been working together for quite some time as well and they work well together.

  Hunter Godfrey
3 years ago
I had a great experience with Donna the General Manager a few days ago! she was extremely helpful in helping me find everything that I need for my Truck. Even though the store seemed really busy she managed to help everyone out in a perfect amount of time with not a single soul complaining! Props to her and the rest of the crew there! I will definitely be returning to this Advanced and making it my go to store ESPECIALLY for the great quality customer service. Thanks to Donna!!!

  Michelle Jackson
a year ago
This location . So I bought a battery next door from O reilly, they stated they could not install the battery even though we bout it from them because it s in the trunk of a camero, went to advance, explained everything while still in the car: we have a new battery need help placing it. Man told us yes he could help, had us turn the car off, then realized we had an already bought a battery and said he can t help us. He then started throwing. Company policy around. He let me borrow the 3 tools to get my battery out. Then he went to help another customer who knew he had to buy a battery from them and both of them just sat there and watched me struggle. He apologized for his misunderstanding, but he could have helped me just to be kind. But company policy is more important if he would have understood what we said BEFORE I turned the car off, now I m oily and tired. This was so messed up.

  Lorraine D
2 years ago
Truly grateful that Eric and Logan were able to assist me tonight! Eric was diligent and ensured that he installed the proper battery despite having purchased the incorrect one. I ordered the recommended battery for my vehicle. However, it was NOT the correct battery.

  Eddie Rock
4 months ago
In and out quickly and found exactly what I needed.

  Ali Caldwell
a year ago
Great store. V and Eric were both super helpful in checking and changing my old battery that did NOT want to come out. They both made sure they did all they could to fix my battery and get me a new one, and not just pass it off when the old one seemed corroded and stuck. Thanks guys!

  Richard Davis
a year ago
I had bought spark plugs in Greer , and when I opened them , they were boxed wrong !Took them to Wellford store on my way home , and they refused to refund or swap for the correct boxed plugs !Such sorry customer service ! Only use Napa or Autozone from now on

  Robert Woods
5 years ago
Great customer service. Walked me to the item I was looking for and military discount.

  Mark Klopf
a year ago
It's advance auto parts. I didn't buy anything. I was with my neighbor. I told corporate I wouldn't buy there again over a decade ago. I'm sure this store is fine, but I'm good for my word.

  Amaro Innovations
2 years ago
As far as auto parts it's the typical standard parts store and not very different from another advance or any other parts store. What is different about this place is that they have some of the friendliest and best people that work there and that actually is a huge difference. Sometimes it's the service that makes all the difference and if I need anything this will be my first place to go.

  Maggie Williams
a year ago
I was very dissatisfied with the service I received this morning I needed them to check my oil the gentleman told me that I don't usually do that but I will I was to purchase some if I needed it but I left because of poor customer service I went next door to O'Reilly they checked my oil I purchased some oil from them and they put it in for me.

  E Cohan
a year ago
The ladies that run this place really know their stuff! I was having problems with a battery that we got there last year... She tested the battery and found it needed to be replaced so we checked the warranty. Since it was still covered she installed a new one for me and sent me on my way... All in about a half hour!

  T. Watterson
a year ago
Dropped in to get a qt of oil. Went fine. Found a store brand of syn oil for 1/2 price of name brands. The brand names make it for them. Good experience.

  Dec Allen
2 years ago
Very friendly staff. As others have said, all these auto parts stores have the parts you need. But this location is actually helpful and pleasant to deal with. And that is why I go here and not to their neighbors.

  Glenn Teague
a month ago
These people are good

  Scott Petty
3 years ago
I drove there to meet with an assistant manager, Donna, for an interview. The job is a part-time position delivering parts for the staff. I also met the store manager and several of the other employees. They are all very helpful and friendly.

  Dale Burke
7 months ago
They know auto parts! Service was great.

  Scott Trisler
a year ago
I wish I could give more stars to the guy Logan who works there ..he really goes outta his way to help people and install stuff on cars. .he is really great