Robertson Auto Service
4.3 (71)
838 Broad St, Sumter, SC 29150
(803) 775-5462
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
Robertson Auto Service is a family-owned auto repair shop located in Sumter, SC. They offer services such as electrical repair, auto engine diagnostic, general repairs, and maintenance. With a focus on providing honest and quality service, Robertson Auto Service aims to cater to their customers' automotive needs.
Services offered: Electrical repair, Auto engine diagnostic, General repairs & maintenance.
Robertson Auto Service Reviews Summary
Pros
- Provides honest and fair pricing
- Knowledgeable mechanics who offer quality service
- Accommodating and welcoming atmosphere
- Quick turnaround time for basic repairs
- Family-oriented and friendly staff
Cons
- Reports of rude staff behavior
- Historical incidents of unprofessional conduct
- Issues with follow-up on repairs
Suggestion
Improve staff training on customer service and follow-up procedures to ensure consistent positive experiences for all customers.
Positive Words
friendly, quality service, honest, reliable, excellent
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Terry L. McCathern Sr.
2 months ago
I don't know about now but back in 1990 the father,mother & son worked there and the father and Son were all the time arguing and had a anger attitude towards certian people.the Mother worked in the office she was nice.The son Was always throwing stuff around in the shop and always fussing at the Dad.I saw this with my own eyes. I was there Delivering auto parts to them every day..Always snatch the invorce out of my hand and sign it and kind of flip it back to me.One of the worst places I wanted to go to.After all these years I have never forgotten this place .It may have change now but only the customer would know this.
Princess
3 years ago
I called about 10 other locations after my check engine light came on, no one could get me in until next week. They got me in less than an hour after calling! I m very appreciative because I didn t want to get back on the road with my check engine light on for a 7hr drive back home. I would definitely bring my car back! Very family oriented and welcoming.Update: I got my car fixed on Friday, the check engine light came back on Saturday! Can t take it back as I live ~7hrs away! $115 wasted on top of the $80 for the part! They get 2 stars for being accommodating and welcoming.Services: Electrical repair, Auto engine diagnostic
Bonnie Johnson
8 years ago
When we couldn't find anyone to fix our heating and a/c problem in our Grand Marquis our neighbors recommended we try Robertson's which is where they take their business vehicles. Meineke (after two attempts that didn't fix the problems) wanted $800 more saying it needed an new compressor. The mechanic at Robertson's fixed it for $126! all it needed was a new blower unit! and it works wonderfully now! The lovely woman in the front office drove me home and picked me up when the car was ready. Talk about great service and honest people! We plan on taking our other car there soon for some work and are definitely staying with Robertson's.
MrAwsomeshot
5 years ago
A typical small privately owned shop with average mechanical and diagnostic knowledge, it isn't a hoity doity sparkly dealership shop. This is a working man's mechanic.They stay busy but still can have pretty quick turnaround. I typically call a few days in advance and drop my car off on a mon or tues and have it back on a wens or thurs.For basic stuff like fluid flush/change, brakes, part swaps, exhaust work I 100% trust and recommend Ronnie and his crew.I am fairly savy when it comes to diagnosing problems I just dont have the space/lift/specialised tools not to mention time to do a lot of my own work anymore. So if you need some motor mounts or U joints done they will get it done and treat you right. However on the flip side if it is something simple like recently I had to do a coil in my mustang Ronnie will be honest and upfront with you and he didn't even want to charge me for the 15-20 minutes they took to look at it and determine it was a bad coil (even though it says minimum diagnostic charge on the wall 1/2hr labor) .I have never had any up sell malarkey here. They will do what is asked and nothing extra and not try to nickle and dime you all day. Sometimes getting in there and tryin to get a word in edgewise and explain stuff is tough as they are a lil disorganized I feel and where they are so busy there are mechanics and costumers pretty much constantly at mister Ronnie all day haha. I also get a lil nervous about their key organizing situation where I only have the 1 chipped key to my ford. But that is minor stuff.9/10. If you are like me and drive 15-16 year old cars that are still reliable yet not worth sinking tons of money into just to maintain buy your parts at Rock Auto and take em to Ronnie to put em in!Ignore the 1 star review based off some garbage of a parts delivery guy from 30 years ago, the environment while busy is very relax.
I.M. Vegan
5 years ago
Always true about what is going on, gives honest options, and fair prices. Ronnie and his crew always available to take a look at things, and will fix small things at no cost for regular customers.
Chip Rheames
3 years ago
This spot is PHAT I go in with issues and they have certified Doctors (mechanics) that puts me at ease, being from Ga and traveling when you have an issue you don't want to received the shaft I will return.
Ricky Singer
a year ago
Great service, great people. This is the way a repair shop should be.
heather samperi
3 years ago
They fix my problems everything's with speed to the best of their ability as well as courtesy n respect for the customer.
Russ Williams
7 years ago
NO TIME ISINCONVENIENT FOR RONNIE, to help out. If your driving a Chevy, Toyo, or a Ford, Ronnie's pro monkees can turn a wrench on about anything. VERY quick service. DON'T expect tv and cupcakes in a wait room, You ain't at an Auto Mall Garage! THERE, YOU'Re at a man's car shop, watch the Skoal spit on the floor, Mam. - - - -CASH, credit, Debit, and Ronnie will even think about takin a good Nanny Goat or Running Black N Tan Hound, in on trade for some engine work, if the conviction hits him just right. SO GO ON DOWN TO ROBERTSONS GARAGE- ACROSS FROM WHERE THE LITTLE QUICK BURGER SHACK USED TO BE- AND LOOK FOR THE GREY HEADED FELLOW WITH THE MUSTACHE. Thats Ronnie, the other old guy is The Mr.Robertson (Daddy), Momma's in the office usually. TELL RONNIE, RUSTY SAID HEY. RONNIE WILL LOOK AT YOU LIKE YOU WUZ A REAL HARD Algebra equstion, but he'll help ya. SAVE LOTS AND LOTS OF MONEY.RUSTY WILLIAMS HAS RONNIE ROBERTSON'S GARAGE, ON "RETAINER". kids drive, kids muck up stuff. LIFE IS LIFE- God BLESS
Deborah Reid
4 years ago
Customer service is great and mother is excellent at the front desk her son takes care of his customers the mechanics are great and polite
Jamie Brooks
4 years ago
Call for a quote and they were rude just said they don't know first thing about finding one and hung up I did had more questions but after that I wouldn't call back probably don't know what he's doing he seemed a bit off definitely unwelcoming
E
4 years ago
The price was outstanding and the mechanics were very friendly. Highly recommend.
Patti Gaboda
2 years ago
Very friendly and quality service. Highly recommend them.
Ej CoolSwagg
5 years ago
Great service , went in for a headlight bulb fixture & was in & out in about 15min. Not expensive at all.
Charles Jennimgs
2 years ago
Love everything about them they are professional all the way
James Jackson
a year ago
Excellent service at very reasonable pricing.Service: General repairs & maintenanceService: General repairs & maintenance
herb rowland
3 years ago
Have been using Robertson's for years. Always reliable, affordable, & honest.
Brenda Moore
4 years ago
I have never had any problems with whatever they repair on my car.
Richard Edwards
a year ago
Very knowledgeable, and always treat me fairly
Mack Wilson
a year ago
Fixed my issue on the spot. Didn't try to add this and that. I was pleased
D3xo Mr Exclusive TV
5 years ago
These guys are blessed, let them work on your car, God is working through them, thank you ronny
Jeff Wright
3 years ago
Always my go to mechanic shop. Honest, fair, and does good work!
Des Edmunds
3 years ago
Ronnie and staff really great! Got my truck running great!
Tell the Truth
4 years ago
Noticed this place caters to a certain color I guess that's just a South Carolina thing good luck with your cars
Lee Brown
2 years ago
They will take care of your automotive needs go see Ronnie.
Jimmy Burke
3 years ago
Excellent service! Best shop in town
Vikki Brunson
a year ago
Nice man and do excellent work
Franklin Habersham
4 years ago
I was in and out in less than 35 minutes to replace the coolant fan pigtail connector
Jeff Owens
3 years ago
Staff is rude, I was told to go ask the manager myself if he could fit me in.
The Truth not Lies
8 years ago
We are dark skinned and speak spanish makes for unwated customers here. So sad