Automaxx of the Carolinas Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Antonett Fields
2 weeks ago
Stacey and Houston were very down to earth. Easy to understand and resolve all of my car service and tire issues, both today and this past Saturday. I normally drive my Genesis to the dealership on River's Ave. But after this visit today, I'm sold on this location. I will definitely ask for STACEY personally as my advisor on the next visit!!!!

  michele combs
2 months ago
I took my Infinity SUV to Automaxx and the service was such a wonderful experience. I worked with Doug Wright, as my service advisor. He was very helpful, patient and knowledgeable of my car. My car was worked on by Eddie who did an excellent job. Doug called me as soon as my car was ready and was very detailed in explaining everything that was done to my car. He asked me if I had any questions and offered suggestions that I needed to do for better maintenance of my car. I would highly recommend Automaxx to anyone looking for a high quality dealership in the low country. They will certainly not disappoint and make this experience a very enjoyable one.

  John Purcell Jr
a month ago
This has been the second vehicle purchase at Automax for my wife and me.The Sales process was as low pressure as we had expected, which was appreciated. Our first experience with the Service Dept. was good, too! Eric Soto was our Service Advisor and he was great, too! On top of everything, I wasn t feeling well! The job was minor, the Service Department was packed, but Eric treated me and our vehicle as if we were the only ones there! The service job was quick and well done. Add that to the Sales process, which was actually pleasant as run by the lovely Sales person, Tabbi, and the fantastic trade-in we were given on our old car, and another great experience was had, we hope, by all!

  Jason
a week ago
Jessica at Automaxx service depaetment is an awesome employee and a great asset to the Automaxx team. I have a 2019 Dodge Ram 1500. She had my tires replaced fixed my bent axle and repaired my control arm and was very pleasant to deal with throughout the entire experience. Wouldn't want to deal with anyone else she was great! Will make it a point to request her for any future dealings!

  Joseph Rodgers
2 weeks ago
My wife and I purchased a 2014 Jeep Grand Cherokee and have been nothing but impressed with this car dealership. They informed us without us even knowing that the struts needed replacement and they were ordered. We found some other issues with the vehicle and Jessica in the shop office and our tech Ryan have resolved every issue that was found with no questions asked. They are replacing the sway bar links, fixed an ac issue, resolved a USB issue and have made this an outstanding experience. I can't thank them enough and would recommend them to anyone.

  Kyasia Williams
a month ago
Eric Soto and David Rosales saved me so much time and money on my 2018 Honda civic. I ve been dealing with a headlight issue and David and Eric figured out the issue for me and most importantly provided me with the best customer service experience!!! Highly recommend for anyone who is looking for a great service advisor and a family owned company who cares for their customers!!

  Teresa Lee
3 weeks ago
Family member dropped their vehicle last Wednesday night for a Thursday morning appointment. Calling multiple times a day since to find the car hasn't been looked at and for some reason can't even get a call back from the service department. If this is how you treat people that pay thousands extra to purchase a warranty your place sells with the vehicle you sell them you should treat these customers better. The least you can do is give them a loaner off your lot when you promised an appointment last Thursday then this morning again with no call back. People do have to work for a living which is tough without a car.

  Christopher Freeman
3 weeks ago
My 2010 FJ cruiser was in need of a good overhaul and update. Bryant fuller and Doug Wright took fantastic care of my vehicle. They called me with updates as to how the repairs were going, and helped me make decisions on issues that came up as the repairs progressed. I would absolutely recommend taking your vehicle to see them. Top notch.

  anthony mantegna
a month ago
Eric Soto is five star service. Every time I need something taken care of he always makes sure it gets done timely and done the first time. It s great to know all I need to do is drop the keys in his hand with a question or concern and it s fixed. Can t ask for a better experience

  CrossCV
3 weeks ago
Bought a truck from them last week and it had some issues, but they said they would handle it no problems. There was a small hiccup with communication and who I was supposed to be dealing with as far as setting up a date for repairs. After a few phone calls I was set up with Jessica who helped out tremendously and kept me informed on the status of my truck. Also David the technician who I was told worked over to make sure everything was done due to the repairs not being as simple as originally intended. They both did an amazing job and turned what could have been an aggravating experience into a much smoother process. Thank you again to the both of them. Also Keith and Marc did a good job of taking care of my vehicle in the initial purchasing process. Even though there were small bumps at the beginning I would recommend people to buy from this Automaxx for many reasons and whenever I purchase a vehicle again I ll definitely be back here.

  angela mitchum
a month ago
Thank you to Eric Soto, one of the service advisors, for taking the time to go that extra mile when I brought my 2021 Rogue in for routine maintenance. Not only did he make sure that the service was done, he went above and beyond when he made sure that my parking sticker wouldn t come off my windshield. I appreciated his thoughtfulness.

  Carrie Petsche
a month ago
Eric S. was my Service Advisor for my oil change on my truck a couple weeks ago I ll say he was professional, kept me informed, and out of there in a timely manner! Thank you Eric, I appreciate your customer service!- Carrie

  Meghan Flint
2 weeks ago
Eric Soto was my service technician at AutoMaxx on February 19th, 2024 and he was beyond kind, courteous, helpful and knowledgeable. He offered solutions for the installation of additional cameras on my vehicle and even touched up a couple of paint dings free of charge. Very professional in every way. I will continue to highly recommend him to everyone. Thanks again!

  Charlene DeSaussure
3 weeks ago
I recently purchased a vehicle from here and had to get it serviced due to a few minor issues. Eric Soto made sure everything was resolved in a timely manner and communicated effectively during the entire process! Overall my experience with Automaxx has been excellent!

  RAMTRK98
a month ago
Nothing but OUTSTANDING and TRUE PROFESSIONAL SERVICE. Mr Soto went out of his way to assist me in getting my care repaired. Everyone that needs your vehicle serviced or repaired you need to come see Eric Soto at AUTOMAXX OF THE CAROLINA'S. THANK YOU, and CHARLESTON DENT COMPANY ALSO FOR REPAIRING the dents in my fender. Great service.

  kate solugan
a week ago
Brian in service helped me out for the oil change today. Jerome was the one that helped! 2019 Ford Escape. Automaxx is the best, 10/10 recommend!

  Christopher Guerra
a month ago
Eric Soto was exceptional and fixed my tire pressure al whilst teaching me where to find specification for the tire psi of the vehicle. Also helped other employees there as well. Great customer service.

  Misty Marshburn
4 months ago
Brian did an excellent job of keeping me informed on what was going on while my car was being serviced. The service department was excellent and they were able to trouble shoot my car and fix it in a reasonable time and for a reasonable price. I will continue to take my car there to be serviced. Highly recommended!

  Joyce Fucci
2 weeks ago
Brian in service really helped me out with my 2013 Honda CRV With tires and an alignment and oil change Thanks to Nick F for performing all my work!!! Used Sunbit to help with my purchase really easy to use!! See Brian for all of your service needs at AutoMaxx!!

  Glenn Powell
a month ago
Bruce, Jonathon and the crew at Automaxx are superior!! They took very good care of me as always!! Had transmission serviced and fuel filters replaced in my 17 ram truck!! I am forever a return customer!! Thank you!

  Eryn Holmes
a month ago
Brian in service helped me with my 2016 Kia Sorento Thanks Chad for installing brakes and doing an oil change for me!! Also thank you for letting me know of pending maintenance for my car!! See Brian for all of your service needs at AutoMaxx

  Brent Williams
a month ago
Thanks to Brian and Sean P for repairing my 2014 Honda Civic!! Went the extra mile and cleaned my engine as well Spark Plugs , Brakes Belts and more on my car See Brian in service he will take care of you!!!

  Michelle Walker
2 months ago
Great service today from Doug and James for my oil change and tire rotation for my Ram 1500. I continue to have my service here since purchasing last year. Welcoming staff.

  Shupeng Cao
4 months ago
Debbie did a great job helping us with the purchase of Toyota Camry 2023! She is really sweet and delivers wholeheartedly.Brian in the service was really helpful during our visit to Automaxx to check on our door issues and coolant issues before we left. Nick the sales manager helped us with our LoJack as well. I ll definitely recommend this dealership!

  Tamarr Smith
2 months ago
David, the technician repaired the wire to my third brake light and replaced the bulb. Also had oil an filter change. Bruce was great service advisor keeping me informed on my 2018 Silverado.

  Jillian Duffey
a month ago
Went for my first service since I had bought the car and it was an overall great and fast experience. Had one hiccup but Eric Soto was able to resolve it with no questions asked. He was great today.

  Beth Tanner
2 months ago
I needed a repair performed in a new purchase. Eric Soto at the Summerville location went above and beyond to deliver exceptional customer service. He communicated well and delivered exactly what was anticipated.Great customer service!

  Amanda Johnson
2 months ago
Getting my oil changed was a smooth process and Brian had great customer service! The service area had hot coffee and was nice and clean while I waited.

  Ashley Ferrell
a month ago
Eric Soto is an amazing service advisor! Makes sure you're happy and is willing to do whatever it takes to make that happen! Thanks again Eric!!

  Stephanie Droze Tolppa
4 months ago
I needed an oil change and tire rotation for my car. I scheduled an appointment. It was so easy to schedule, I'm not sure if you even have an appointment or not, I just did. They took real good care of my car with fast and friendly Service. I will definitely take my car back to have them service it when it is time.