Vic Bailey Honda Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cece Champ
2 weeks ago
Terry Hatfield Marcum helped us find the perfect car! I totally love it, and really appreciate his honesty and how easy it was to work with him! Thank you so much

  Benjamin Hawkins
5 months ago
As of right now, I cannot trust most of the people who work here. I was essentially lied to about the update issues plaguing my 2023 Honda Accord. I came in roughly a week after finding out about an update that would fix my problems. I was told by everyone "Nope, Honda is still working on a fix and it will be pushed out when it's available" and every time I went in for service after that, same thing.Turns out, the service bulletin to fix my issue had existed for almost 5 full months before I decided to look it up myself. 5 months of dealing with software quirks here and there when I shouldn't have had to, and it would have been even longer if I stayed complacent and just took their word for it. If it was not for Pat Johnson letting me show him the service documents, I would have absolutely exploded in rage.This is NOT the service I want for a car that will end up costing me an entire year of my salary to pay off, I will NOT tolerate lies or negligence to check service bulletins for specific issues. That includes you Justin, you should know better as a Senior Tech. Ridiculous.

  Ronald Rozzi
a year ago
Stopped by to ask about getting my key fob batteries replaced. Friendly service personal directed me to the parts department where an equally friendly parts person replaced both my key batteries immediately and sent me on my way without charge. Pretty awesome!

  Johnnys Revenge
3 years ago
I've purchased and had my vehicles serviced at Vic Bailey Honda for several years now. They always do a great job with routine services and any warranty or recall work. the staff is very friendly. waiting area could be more comfortable its right in a busy walkway near bathrooms and seating needs updating but overall not terrible. only reason i did not give 5 stars is due to the fact that services always take forever. oil change tire rotation and multi point inspection with an appoinment you can expect to wait at minimum an hour usually closer to an hr and a half.

  Bharath Chinta
4 years ago
The service was good and staff are friendly. I got my car back sensors installed here. My service advisor Justin Stephenson was very good in communicating the service updates and other requirements. He made me get my car before the promised time. This service center has a lobby for waiting customers with free coffee and vending machines.I recommend this place.

  Abinash Patra
5 years ago
Service experience overall was good. Terry the service manager was helpful and he agreed to drive my car to root cause a noise issue that I was telling about.No waiting time for dropping the car, no waiting time for their drop off service and over all experience is pretty good. Nothing to complain.

  gail twitty
a year ago
It took over 3 hours to get an oil change and a cabin filter change. I had an appointment a t 9:15 and I'm still sitting here at 12:15. My husband just passed and I'm sitting here waiting on these people.Service: Oil changeService: Oil change

  Wendy Davey
3 years ago
I had Zurich Shield applied to the exterior and interior of my vehicle. It only took about half the time I expected and I feel like they did an excellent job. Everyone was friendly and efficient.

  Cindy Porach
a year ago
Quick and easy service. First time I decided to wait and was pleasantly surprised it did not take long at all.

  Abraham Moua
5 years ago
I came here July 19, 2018 for an oil change for my black 2016 civic at the service department. Previous encounters were very kind, however this time, the current employees were very rude and disrespectful. I was guided by one of the service guys to pull my vehicle into the service garage FROM the back, however the garage was filled and there was no way for me to pull in. So i asked one of the mechanics for directions and if whether i should leave it there. My wife was standing inside the service garage while they were talking disrespectfully of me. Quote the service guy on the far left counter "If he doesnt know how to pull in, he has no business getting his car serviced in here". And thats exactly right. I am getting my car serviced somewhere else. Not ever again.

  Shelby Culbertson
3 years ago
Went for an oil change and they were very helpful with looking up any recalls that might be out and it didn't take as long as we thought it would. Very nice service.

  Gavin Pruitt
4 years ago
Just need that $ low care for the customer. I do my own maintenance. The labor cost you pay doesn't justify the quality of work. Extremely long waits. Staffs okay.

  James Brothers
4 weeks ago
Very good people here

  American Eagle
6 years ago
BEWARE to deal with this guys!!! On June 10th 2017, we tried to negotiate the price like every where they do, but Bryan D P refused to turn our offer to the manager. He explained that their prices are the best in 200 miles radius, and he let us to leave. As customers, we are not important, he even didn't ask us for our phone numbers. We just bought exactly the same new Honda Pilot EX-L for $1,200 less of their best. Yes, of course we were shopping around, and we found at least 4 Honda dealers with better offer. If you want to get the best deals go to HENDRICK Honda of Easley, SC or Honda of Concord, NC. Thanks for reading this!

  Michael Lowe
5 years ago
Honda finally admitted my wife's car had a problem, after a year of trying to get it fixed. Honda has some unusual ways of doing work. Too restrictive in trying to figure out a problem. If the car wasn't under warranty, this would not be the place to get the car repaired. The service manager, Mike Lancaster did follow up on getting Honda to fix the car. My only reason for 3 stars. Why did it take a year? Honda's not the company it used to be. Highly disappointed.

  Thomas Cullen
4 years ago
Friendly efficient service. Lady told me the wait time would be about an hour. I was out the door with the job complete in under 40 minutes. Thank you very much.

  Natasha Ktari
6 years ago
Purchased a car here Jan. 10th 2018 and still have not received my tag or title. Unable to get any answers from anyone as to why it's taking so long. The second paper tag expires tomorrow and I'm unable to get anyone on the phone, I also live about 2 hours from the dealer so driving there is just another waste of my time. Very disappointing and unprofessional.

  Michael Mur
6 years ago
Was told that a software upgrade was free when came in for the appointment was told there was $100 dollars charge. Had to pay the fee since time off work was already taken and the arrangements were made to get picked up.

  Ashley Yeary
2 years ago
They reset my tire pressure sensor lights in a matter of minutes very friendly employee great service

  Kiwi At Her Finest
3 years ago
Great personalities! And very helpful, get they will get you what you need, while letting you know what you can wait on.

  Sylvia Blanton
3 years ago
My sale guy Brian Pinkerton is a excellent sales guy quick and easy services! I highly recommend Vic Bailey Honda Spartanburg

  Eric Perkins
3 years ago
No complaints they always get me right and give me extra info to where I can get something done if they can't do it!

  Apollo Houser
4 years ago
I only go here because this is where I bought my car. Keeping any paper trail tied to them so they can't use any excuses that someone else worked on the car...

  knb1953
4 years ago
They fixed a manufacturer defect for me. Received several follow up call to keep me informed of the progress.

  Mooncake Gaming
4 years ago
Takes 4 hours just to change engine oil. Wonder what they be doing with the car when you cant view your vehicle.

  Patricia Perkins
4 years ago
Expect to wait for several hours. Going on three hours now for an oil change and replace fluids. Ridiculous!

  Kierstyn Lydia
3 years ago
They met all our needs no questions. Over the top service

  SunShine Griffin
a year ago
Thanks for getting my dad's 1994 Honda running again.

  R. Way
4 years ago
Expensive services pricing for maintenance of a vehicle. Other than that...It's alright.

  CE E
5 years ago
Always super friendly and knowledgeable service staff.