Vic Bailey Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Leo
3 days ago
I have to drive around with a broken grille for 4 months now. Because the spare parts department cannot send me a new one, these people are not professionals, they work disgustingly and do not know how to select spare parts. They sent the wrong part four times.

  Kyle S
2 days ago
If I could give zero stars, I would. I brought my F150 here March 15, 2024. I got a diagnosis and was told they didn't have the parts- fine. So they told me they were ordering the parts and that they would give me a call when it was in. I called 4 days later asking for an update- since I drive 750 miles a week and I have a very demanding job. They did not answer any of my calls. I called 10 times throughout the day from open to close. I waited a few more days to call again, no answer. I waited until today (4/22) to call again and I still had to call twice to get an answer. When I finally got ahold of someone, they basically gave me a list of parts that were ordered associated with my name but have nothing to do with the repair that needed to be done to this car. I have never despised getting work done on my car more than when I have to deal with Ford of Spartanburg. Never ever again

  John Johnson
4 weeks ago
I have spent a lot of money getting my vehicles serviced at this dealership and still left there without correcting the problem. I was told if the computer doesn t give a fault code, they cannot fix the problem. So I took my ford to a different automotive shop and within 2 hours was told the problem is the ECM. Why couldn t Vic Bailey have found it and make the corrections? I m done with Vic Bailey Service Dept.

  Taylor Carvajal
a month ago
My car is fixed but communication and updates were very lacking. The mechanics were very helpful and explained everything to me. It was just hard to get anyone on the phone and things felt pretty unorganized.

  Eden Rohner
9 months ago
I had a problem and I urgently needed a key made that we had damaged for one of our customer's cars. The guys at this location didn't have any openings but squeezed me in anyways. When the car arrived, the key was stuck. Now instead of a simple key programming, I needed actual work done. Jonathan moved some work around and they got the key unstuck, the new key made, and I returned the car to the customer.They were so helpful when the first two dealerships I called were dismissive. I can't recommend these guys enough.

  Possum Farms
7 months ago
Have had used other Ford service centers in the area for warranty work/ service and has been a nightmare. First time giving Vic Bailey service center a try. And to my disbaleaf I was amazed. I delt with Christopher. They got me in and out on the day I called. They fixed the problem I was having and went above and beyond and went ahead and took care of some recalls I didn't realize I had. Will definitely only use them going forward. Thank you!

  Camden shelton
a month ago
Tyrone was a very helpful employee and went above and beyond my expectations good work guys

  Smithareen
2 years ago
I scheduled work on my truck because it was leaking antifreeze. I was told it is likely the water pump and would only take 4 hours to fix. I dropped my truck off the Tues night before. Work appt scheduled for Wednesday before Christmas. I did not receive an update or call for two days. Thursday night before Christmas I went up there to ask for my truck back because I was pretty mad at this point. Had to go up there and ask for it back after hours. They pulled it out of the bay and said it was good to go. I naively paid and left, just glad to get my truck. Over the Christmas holiday it's still leaking. This is ridiculous.

  Anthony Persaud
a year ago
Save your money and time don't take your vehicle here other than same day oil change if you leave your vehicle here you won't get any update on it unless you call the servic department and that if they ever answer there phone always goes to voicemail. Your vehicle will take twice as long to get fix.little abt what happen to me took my truck in cause wouldn't go pass 30mph they check it out said I need a new engine wasn't stressing too bad still warranty on it so I left it there this was in July and just got it back a week ago every time I call Wayne in service 90% of the time his phone goes to voicemail. Please save yourself the stress and go elsewhere.

  Mamie Briggs
a year ago
This is my third time bringing my car to service department. Why? A simple thing as two bulbs that shine on the ground so you can see at night.Service: Auto rear window replacementService: Auto rear window replacement

  Greg Aument
2 years ago
Very poor communication. Let our car sit there for 4 days and didn't communicate with us. Thankfully when we took it back, they finished that day... But customer service didn't make you feel like a priority

  Danny Warner
2 years ago
Jackie and Robert are always on top of our service work on our fleet vehicles and my private vehicles.Danny Robinson

  Jack Mathis
10 months ago
Excellent service department, really know what they are doingServices: Engine repair, Auto maintenanceServices: Engine repair, Auto maintenance

  Anthony Casanova
a year ago
Great place to have your car serviced

  SADIE WHITESIDE
7 months ago
Never returned my call

  gary suggs
a year ago
Great crew and service

  Lashondabrewton Brewton
2 years ago
When I got my car