Quick Lane at Ford of Spartanburg

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ll Ff
a month ago
They were ok but could use some improvement. They seemed a little unorganized but I was very impressed with Jonathan because he was handling so many customers at once and he was very calm and professional. He also seemed like the only one that was doing his job. I think he deserves a raise and they could also afford to hire someone else to help him. Also my oil change took a lot longer than expected. Very slow.

  Dylan Cody
8 months ago
Got Oil change on 8/5/23 on my 19 f150 3.5, first time having a ford. Decided to use Vic Bailey cause they were closer but that was a mistake. Dropped off for oil change. Got a call about 1.5 hours later it was done. Picked up and drove all the way home to find it leaking a lot of oil on my driveway. Took it back and dropped off again cause of plans and get a call and they cross threaded the filter. Don't know why it wasnt checked before. Well they fixed that and said they cleaned up under the truck and they clearly didn't. Photos attached. If they did clean it then it's still leaking. Hard to tell since I have to clean it. Won't be back.Service: Oil change

  Lucy Woodhouse
3 months ago
New ownership. Lots of the same employees. Feel like my car is in good hands when I bring it in. Nice customer service. Better to drop off and pick up, then sit around and wait. Always super busy first thing in the morning.

  Lewis Morgan
2 months ago
I m got here at 9:45am for a simple oil change, it s 12:45 and I m still waiting!

  Everything Apax
4 years ago
Good service and not a long wait. Had a full synthetic oil change done.

  Samone Jones
7 months ago
Fast, friendly, dependable work for my car! I have been faithful for my oil changes to them for 3 years. They take good care of my Ford Focus

  Ricky Carr
4 months ago
I was shocked. Very fast. And felt like the price was fare. I will be back. Thanks for a good job.

  Susana Lacerda Dubois
2 years ago
I was there on Friday and there was a waiting period of 3 hours so they suggested I come back later. Today I was again and they simply didn't make the slightest question of assisting me, guiding me again to come back another day! Frankly, if you don't have decent service, open an agenda and don't say that the quick lane doesn't need to be scheduled! I live in Spartanburg and will have to go to another county to change my oil! Surely they don't need a client!

  Andrew East
a year ago
I'm not usually one to praise the service experience at any dealership, but the Quick Lane team at Vic Bailey had me in and out in 45 minutes and was friendly the entire time! I'd come back here again anytime my car in in warranty.

  Angel Fuentes
3 years ago
I will be taking my money somewhere else. I take 2 truck there for regular oil maintenance. And have had a bad experience with them. They did not change the oil and rotated tires and was there all day. And lie to me about it that they had done it . Second time they did not rotate tires and lie about it again saying they had. After i showed them that i had marked them before i drop it off. They will tell you that you need your air filter change every time you go. When i had just recently change it with them. The manager is very rude as well.Services: Air & cabin filter replacement, Oil change

  Andrew Jones
3 years ago
Slow as all get out. Took more than 8 hours to do an oil change. That was after waiting a week for the appointment. Wanted 60 bucks to adjust the headlights on a 3 month old truck. Better off just paying for the oil change some where else than to try to use the included maintenance from buying the truck.

  Tracy O'Shields
4 years ago
This review is about service I received on my Ford Escape in November 2019 and is long overdue. My husband and I were told by another shop that we needed a transmission rebuild costing $1500+. We decided to take our vehicle to Ford to have the transmission serviced before dropping that kind of money on a rebuild. The total invoice for service was $166.12 and we drove to New England and back afterwards and as of the date of this review have put another 8,000 miles on the vehicle. Ford Quick Lane 100% fixed this problem for 1/10th of what we were quoted elsewhere. The staff explained everything and were very friendly. The waiting area was great too. I can't speak as to the negative reviews here but we definitely had a completely different experience.

  Terry Gosnell
2 years ago
I have paid twice already for tire balancing and tire still vibrate. Now they tell me to come in and bring it back so they can redo it. I can only bring it during my lunch hour and I'm told... well sorry it's first come first serve. I want be back!!!Service: TiresService: Tires

  Larry Wright
10 months ago
Awesome service! Brought my service truck in and they had it serviced within an hour. No down

  Poofy Cat
4 years ago
Needed an emergency repair on my Ford while traveling thru Spartanburg. This location made the time for us when the Ford dealer couldn't squeeze us in. Reasonably priced and got us back on the road in no time. Special thanks to Robert for making sure it was done quickly.

  Sylvia Painter
2 years ago
We did not want our air filter changed, because once they charged for air filter installation kit! All you do is open the air filter cabin and drp a filter. So this time we told them not to change it. We discovered after a while, the mechanic took out our filter. So we drove around without a air filter.

  Patricia Damacio
3 years ago
Go somewhere else . you gonna be treated better anywhere this people don't care about nothing . That MAN in front he treat people really bad . and you gotta leave your car all day for a alignment ? Seriously. And risky that you Don't get your car done that day . horrible experience!

  Angelique Kinson
3 years ago
4 tires at a great price! Wheel alignment and road rested!!!Recommended to any and everyone, Friendly and respectful CSRs.

  J. F.
4 months ago
Fast service at a good price

  Travis Carl
a year ago
Slow, expensive and won t talk to you after they have your vehicle.

  John Kelley
2 years ago
Great as always, since I started going there the service is 1st class.

  M.E. C
a year ago
The Staff Is Always Nice & The Wait Is Fair For What's Needed To Be Done

  David Larin
3 years ago
Great service at the Quick Lane at Vic Bailey Ford.

  Tyler Jingles
4 years ago
Go to any other quick lane you can. Stay away from this place.

  Lisa Taylor
2 years ago
Amazing people! Such a good experience!

  Alex
a year ago
No engine oil on stock. Really???

  Jack Mathis
a year ago
Best trucks ever made

  Renay Boone
2 years ago
Great job

  John Ingalls
2 years ago
Staff is friendly and informative.

  SADIE WHITESIDE
2 years ago
Very polite staff people