Caliber Collision

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Trey Brannon
a month ago
Jackson was very nice and keep me updated on and when my car would be ready He was AWESOME WITH EVERYTHING Thank you so much definitely would recommend y all to anyone that needs a great repair shop! I am so happy with the finishing results and very satisfied. Again thanks so much , I definitely will be back if I needed another repair!

  Simeon Myers (Simple Solutions)
2 months ago
Customer service is great, however the quality of craftsmanship is sorely lacking. I had to bring my vehicle back for two rather large paint runs as well as my logo not installed on my passenger door. They did take care of the runs by buffing them out, however if they know of an issue with a paint booth which is the reason I was given then that issue needs to be corrected prior to utilizing it on a customers vehicle.

  Michelle Sarratt
a month ago
They gave a great customer experience, I have never had a reck/ bump up. So I was completely lost however they informed of the repair and even when the parts had arrived. Great job all around I would truly recommend them.

  Ashley Jones
2 months ago
I really liked how they always had me in the know. They updated me just about every other day. I couldn t ask for better service on my Toyota Corolla. The whole was great. Front desk was pleasant. I would recommend Caliber collision again and again. My husband was so happy when we got to pick it up.

  Jeff Jones
2 months ago
Upon recommendation from my family, being that they had had work done their previously, I didn't know where else to go. I am EXTREMELY satisfied not only with the quality of work, but the consistent text messages from them telling me what exactly they were doing to my car. Now my car is without a blemish, looks brand new, and super fast work from a very professional shop. I would highly recommend and if there were more stars to put here I would definitely fill them all out!

  Ashlie Turner
a month ago
I had the best experience with caliber collision. Communication was excellent. Timing was right on time and the quality of the work was beyond my expectations. They are very thorough and did an excellent job with my car.

  Misty Rodriguez
2 months ago
I recently had the pleasure of utilizing the services at Caliber Collision.The repair work performed on my vehicle was top-notch. The technicians at Caliber Collision demonstrated expertise and precision in restoring my car to its pre-accident condition. Not only was the repair completed in a timely manner, but the results were flawless. I was truly impressed by the attention to detail and the commitment to quality craftsmanship.Moreover, the communication with serviceman Jackson throughout the process was excellent. I was kept informed every step of the way, providing me with peace of mind knowing that my vehicle was in good hands. The transparency and honesty displayed by the team at Caliber Collision are commendable and greatly appreciated.Overall, I highly recommend Caliber Collision to anyone in need of automotive repair services. Their dedication to customer satisfaction, combined with their exceptional skill and professionalism, make them stand out in the industry. I am grateful for the outstanding service I received and will certainly be returning in the future should the need arise.

  Travis McGinn
3 months ago
As always . GREAT service from Caliber Collision . Service advisor Jackson Wideman did a great job from the initial contact till the vehicle was complete. Timely, accurate projection for completion with great communication thru every step of the process. No problem at all at time of pickup. Shout out to Seth Breeden, GM at the Image Dr, Spartanburg location for his great customer service also on the initial visit and throughout the process. Another shout out to Regional Manager Kevin Crane who I had worked with on previous repairs. Kevin was my first contact for this recent repair. He pointed me in the right direction where Seth and Jackson ran with it. They took care of every detail going forward. Would definitely use Caliber again and recommend to others!!! Definitely 5+ stars for them!!!

  Vickie Santner
3 months ago
I really appreciated their customer service. Taylor Atkinson was fantastic. I have a mini cooper that was hit by another driver. Unfortunately, getting parts for mini coopers is a test of patience. It took about 3 months to get fixed. Then another situation with a towing company occured and they (Caliber) stuck with me through it and my car looks nearly brand new. Taylor was the best person I could have gone through this with, she was honest and knowledgeable. I'm very happy I chose Caliber for the repairs. Thanks for taking care of my car and me so well!

  Donald Moore
3 months ago
Justin and the entire team at caliber collision on Asheville Hwy in Spartanburg did a remarkable job getting my Ram back on the road in a timely manner in tip top shape. Definitely recommend using them if you are in need of having your vehicle repaired.

  Jordan Sparano
a month ago
I would highly recommend getting your vehicle repaired by Caliber Collision. Nick, the repair manager for my vehicle, was a pleasure to work with. He was very informative and helpful when it came to answering my questions and updating me throughout the process of my vehicle being repaired. Thank you Nick and Caliber Collision for getting me back on the road!

  Pam Morgan
a month ago
Everyone was great from customer service to Nick who explained what would be done and followed through with me till l picked up my car. It looked great. I would definitely recommend them to everybody!

  Kevin Binkley
2 months ago
They responded and asked me to contact them. I emailed the provided address but they have not responded to me. So much for a claim of customer careFeb 1 in paint dept. Waiting on mudguard. I inform they are aftermarket same date. Feb 5 mudguards ordered (2 day weekend, 2 days wasted) Feb 7 mudguards in, now a broken flare (why did it go to paint with a broken flare?) Has to be painted. Feb 7 truck is painted (again). Feb 13 wrong headlight 3 times. Seems like a lot of confusion and incorrect information provided to me.

  Ulises Antonio
6 months ago
Great service and quality of repairs was great. Had Miss Shelby keeping me informed on an almost day to day on the progress of my cars repairs and any other questions I may have had.

  A Y
4 weeks ago
Great customer service! I ve used Caliber at 2 different locations and they are the best. Jax took great care of me! Would definitely recommend!

  Michele McKelvey
a month ago
I really appreciated the fact that they kept me informed about the repairs to my car through the entire process. Work was great and completed as promised.

  Edward Robert
a month ago
Have been here twice, both times were very positive experiences. Jackson was very helpful and kept me update through the process. I would definitely recommend just because of Jackson.

  John Fagan
3 months ago
We had our 2016 Mustang repaired in December at Caliber Collision. Our service rep was Nick. He did a great job keeping us informed of the progress of the repair. He was courteous & made contact each Mon, Wed, & Fri. We were well pleased with both Calliber & Nick!

  Izzy Hall
3 months ago
Very VERY grateful for both the receptionist and the enterprise man Dipan. After a very complicated day dealing with insurance not wanting to pay for things and THREE kids one wanting to wonder everywhere and the other crying over everything both receptionist we're very helpful and on it trying to help figure things out and distracting my kids.I can not express my thankfulness enough for both of the women. They we're beyond helpful and kind. After sitting there for almost two and a half hours with tired, ill kids and ready to cry myself, They helped me through it all.

  Tatyana Root
9 months ago
They did fantastic job. I had damage door and rim and they did fabulous job. Chris Hill kept me inform about jeep repair and answer questions. Thank you Chris.

  Racquel Bell
4 months ago
Not happy about the quality of work performed. Sensors were not adjusted and could have potentially caused a wreck since the car became inoperable to drive after picking it up (literally while driving dashboard sensor messages galore, shut down speedometer and steering wheel) No accountability by the body shop. Ultimately towed it to dealership to be corrected.

  James Simmons
3 months ago
I want to thank Austin for checking my car in for repairs completely and making an initial review of the damage! I left with a good feeling that the work would be complete and it was done several days before estimated. Austin, thanks!!

  ChristyJane
a month ago
They were great about communicating with us while they had the vehicle in repair. After we picked up the vehicle once the repairs were completed (January 23rd), we drove about 5 miles, and I reached out to them to let them know that we still heard wind noise. They told us they would be in touch to let us know when to bring it back in. That Friday, January 26th I received a text that said to hold off on the survey until the wind noise is fixed. I immediately responded back at 1:37 pm that I would wait and asked them for further instruction on getting the noise fixed. No answer. Monday, January 29th by 3:12 pm I still had not received an answer, so I texted that my husband was on his way to them with the vehicle. A tech got in the car and heard/diagnosed the wind noise. They told him they would put in an order for the part. I received a text at 5:22pm asking that we hold off on the survey. By Wednesday, February 7th, we had not heard anything from them, so I texted that same customer service number asking for an update, to no avail. So Thursday, February 8th, I texted again, a different number and was told that they have everything in, except a strip that was shipping out Tuesday and that it would be there soon. By the next Wednesday, February 14th, we, again, had not heard anything. So I reached back out and was told that the part was back ordered and that they would try to order another one with an eta. I responded with great appreciation. Today is February 21st, and I have not heard anything back from them. I am so disappointed and cannot figure out for the life of me why it is taking so long to order a rubber window/door strip. I try to give everyone the benefit of the doubt, but I'm at the end of the rope with this one. My husband and are discussing taking further measures. It's almost like, once the survey closed, they dumped us. All of a sudden there is no more talk of the survey and no more keeping us updated, and it sounds like no more ordering of the parts either.

  David Inman
a month ago
This is the second time my wife has been rear-ended by someone with Progressive Insurance. CALIBER COLLISION was the collision repair company they sent us to the first time. Progressive had a different collision repair company in mind the second time. I asked "Why can t I take it to Caliber Collision again, since they did such a good job the last time?" They concurred, and sent me back to Caliber Collision. Once again Caliber Collision repaired my vehicle to look and operate the way it did when I first purchased the car.

  Lois West
2 years ago
Good communication with phone calls and very congenial staff made the total loss of my car easier to deal with. I am glad Caliber was part of the process to get on and obtain another car. I highly recommend the professalism of the business!

  Becky Cumberland
2 weeks ago
I was in a hit and run accident. They fixed my car with no hassle! Always kept me update! Answered all my questions! Very nice and helpful employees!!

  Kathy's Kidney Corner
3 months ago
We love Vince at Calibrr Collision. He went above and beyond to keep us up to date on the progress of our car. He was friendly, knowledgeable, and professional. If we were ver need this service again, this is where we are going. ,

  Kirsten Brink
5 months ago
Thanks to Nick at caliber collisions my Subaru is like brand new again! Everybody there was super friendly and Nick paid excellent attention to everything that needed to be done and got my car back in perfect shape! It was quick and easy!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Michael Waltman
a month ago
Taylor was super helpful and very informative throughout the process. She kept me up to date and had satisfactory answers when I had questions.

  Jill Ellis
6 months ago
Took my vehicle in after it had been hit. I received the best care and service I have ever seen. Nick was awesome, he text me every other day to give me an update on my vehicle. I would highly recommend Caliber Collision. I don't think I have ever been to a place that has better customer service. All the people there were fantastic and helpful and Nick was the BEST.Service: Body & Trim