Walmart Auto Care Centers

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Robert Mitchell
3 months ago
I took my truck in because my driver side tail light and front right turn signal were out.They said they didn t have the turn light in stock and couldn t replace the tail light because they said the screws were rounded out(I bought the truck used last year and this is the first time I ve had lights out so the screws were from the previous owner)and they didn t have a tool to remove them.Then went to Precision Tune Auto Care and they had no problem with the screws saying the problem was just some rust and it sounded like one of the many excuses for not doing the work that they say they hear from customers who went to Wal-Mart.

  sponoly kid
4 months ago
Great guys helped us no problem after he didn't have to real respectable staff went above and beyond that's what costumer service is all about

  Raymond Parker
6 months ago
I got to the lube center at 842 am was no one waiting it took them an hours to change my oil then I got my tires rotated and that all so took an hour then my truck just sat in the bay for no reason it is not 11 am and I amStill waiting and when it was completed, I didn t even get an O sticker or nothingServices: Tires, Tire rotations

  Ashley Wessel
a year ago
They went above and beyond to help me! I was looking for a battery that said was in stock and didn t see it. But one of the guys working in checked the back for me and found the battery. Then provided the service to change it for me on site. He walked me out to my vehicle because I was unsure of it to crank again to be ready to jump start me just incase. Then the gentleman checking the vehicle in checked to see if and ensure the battery I was getting was right. With my car it s 2 different options for the battery size. To which they had the original option I was looking for luckily. They seriously where helpful and very happy and pleased with the service.Service: Battery

  Prophetic Perspective
a year ago
My wife was in Rock Hill today and had an issue with the tire. She said all they did was replace the valve stem. When she got home the tire is in the same condition it was before she took it to Walmart in Rock Hill. I was not with her and her car had the same issue today and I took it to the Walmart in Conover NC. Hers is fixed. Is it because she was a woman that your store took advantage of her? The Valve stem looks almost the same. Did you clean it up to make it look new? It doesn t even have a cap on it. If it were up to me you would have a one star review for this entire department. As of the picture taken there was 7.5lbs of pressure in the tire.

  Alicia Garrison
2 years ago
Couple weeks ago they said " they had no power." Iust needed a price on some tires. Just one that's all and I could figured out the rest. They would not help me out for anything in the world that day. The lady on the phone was very rude and nasty. I understand they might have had a power outage a couple hours before but gosh. Customer service was number one. How would everyone be working today if we were to go back to old school working. That's what is wrong with this world today everyone relies on computers. My doctor's office job when I live in NC when we lost power we went straight to old school working with paper and making sure we scan into the patient's chart when the power did come back on or the next day. Just very unprofessional customer service and not called for. And walmart was closed when I got there for what the power was on and people was walking out of store with stuff they purchased so I know the computer was back up.

  Kayla Espana
4 years ago
I waited 2 hours for a basic oil change this morning because there were only 2 people working at the time. I was not informed about the expected wait and I didn't see that only 2 people were working until they already had my car. When I ended up paying no one apologized to me for the wait or anything. I wouldn't have minded coming back another day if they would've told me my wait was going to be long.

  Kelly Watson
2 years ago
Everytime we try to get tires plugged or anything else they are always closed. Even when it's not time for them to close. Online it says they close at 7 pm, the sign on the side of the building says 6pm they guy says oh no we close at 5. They need to make their mind up and show the same information everywhere. Very rude and unpleasant people to talk to. They don't care anything about working and it is obvious.

  Britney Orr
6 years ago
Made a quick run to Wal-Mart only to find out my car wouldn't start back up when I was about to leave. It was a few minutes before closing and Arthur was super nice and helped jump my car and installed a new battery. I have no idea what I would've done without him, William, Deon and the auto center crew. They saved my life and I am forever grateful. Great customer service!!!

  Kindle Kay J.
10 months ago
Went in for a flat tire. Had a great experience.Cocoa was my technician and she was great. Will use again.Service: TiresService: Tires

  Jeffery Sill
3 years ago
My wife went and had two tires put on, they tried to up-sell her various things that were unnecessary. Watching them through the glass, they were not in much of a hurry to get anything done. When they finally finished, they didn't put on any of the tire stem covers, one of the hubcaps were halfway on and the other was completely off, just barely hanging on. The second time was slightly better but still took a couple hours even though they were working on my car the whole time.Not only did they neglect install, they put two different sized tires on the car!!! The tires wore out within a year and were completely bald so I found out they have put two different sizes on when I had them changed at a more reputable company with a better quality (and only slightly more expensive) tire! I will not only recommend people go somewhere else, I would recommend that this place get shut down for unsafe practices. Stay away even if you don t have much money to spend, it s not worth being unsafe!

  S D
4 years ago
They take an unreasonably long time at this Walmart and make excuses for it. I came in at 8 am We only have but so many people working Something needs to be done to improve instead of accepting complaining customers. An oil change is 2 hours and a tire change 3+ hours. You have a bunch of lazy middle aged men who have clearly given up on life running this place. Not only that they are the managers. Invest in better talent Walmart because their laziness has spread and is only getting worse.

  Morgan Green
4 years ago
Eternally understaffed. Run completely different from other Walmart Auto Centers I ve been to. Made me pay for a new tire that caught something in it even though I had purchased the tire coverage they sell. Said the hole was too big so it s not covered . At other Walmart s when I catch a nail in my tire they look me up in the system, verify that I purchased the coverage, and put on a new tire.

  Stephen Jennings
6 years ago
Saturday morning was pretty busy, and they only had two technicians on the floor. They did their best, but there should probably be more techs scheduled for opening hours on the weekend. Customer treatment was decent.

  Rebecca Hill
5 years ago
Wal-Mart, do something about your employees please! Thursday, May 10th between the hours of 12 and 2:30 pm several customers left and took there business else where, including my husband and I. From the waiting area you can sit and look out, all you could see was most of but not all the workers standing around talking for so long. What was really terrible was angry customers were taking out frustration on the wrong guy, who wasn't working the shop he was working the counter. It doesn't take 2 and half hours to change a battery especially if everyone in line a head of you left bc they were tired of waiti&g also!!

  Ayael Jael
9 years ago
Do not use the auto department at all, especially with James hanging around. While I'm sure some of the staff is competent, an employee named James in particular was incredibly rude, evasive. Customer service? Hah. Instead of explaining a problem, he'd rather walk off and mutter under his breath than help a customer and would rather push problems off on other employees. I'm afraid I will not be using this store again for my automotive needs with shady, rude and all around disgusting character such as him. Trust me folks, you'll spend an hour just trying to get your car out of the shop due to ineptitude and sheer rudeness of their staff. Go to Tire Kingdom right down the road. Better service, better people and a professional attitude.

  Michael Lanier
9 years ago
Alot more than other stores. And for the guy who wrote about the rudeness of the employees. Some stores are like that. I worked at Walmart. My goal was to exceed the customers expectations. But the general attitude of the employees are nine times out of ten because of the management's attitudes toward the employees. Trust me I know. Management is horrible at Walmart when it comes to the treatment of employees. Y'all just do not know what we went through. And what they're going through. Just pay close attention in detail of how management talks to their employees. Well respective managers will most likely result in well treated customers. That's for everywhere. Not just walmart. But I have seen what you're talking about. They are not that friendly. But again it's management, not just the employees.

  Ken Nodes
4 years ago
Absolutely terrible. This is by far the worst ran business in terms of product and customer service. I drove my truck up for an oil change and the tech threw up his arms and said "Awww f*�k", like I was bugging him.Drive up Celriver Rd and found Havoline Xpress. $24.99 for oil and filter, 34.99 for full service, in and out from start to finish in 15 minutes. Checked my fluids and air pressure when I got hom and everything was on point.You should seriously take training from these guys.

  April Hall
2 years ago
Tried to get a tire. Called said they open at 12. Showed up no one working guy says they waiting on someone to come in. This has happened a lot. Sat outside with several other vehicles until 1230. No one is answering phone at Fort Mill location either.

  Marielys Binkley
a year ago
Needed new tires. I was helped right away. Tires were in stock and installation was done fast. No problem at all so far.Service: TiresService: Tires

  mike dolan
a year ago
Do not depend on them to open on time or help you quickly once they open late. I am so disappointed in the service and lack of care in the employees.

  Sarah Nichols
7 years ago
Went in for a oil change was told that there was one person who signed you in and that person was outside trying to talk with a young lady and followed the last inside while it was 2 people waiting outside to be signed up. After talking to lady 30 minutes he walked off. Now you have 3 people waiting for service. Horrible service on today no acknowledgement or anything . I left will take my business elsewhere.

  guod e
4 years ago
They do a great job over here, so much going on they always do a really wonderful job on my car even vacuum my carpet really well. One of the better Walmart Auto centers I have been to.

  joseph rosenberg
2 years ago
Only doing oil changes. No service on tire warranty on tires recently purchased Rock Hill SC Walmart. Big mistake buying tires from Walmart.

  katrina hinson
7 years ago
Tire rotation took over 2 hours . Should be told this when you purchase plan . Only truck in at time . Glad I didn't have to wait in line .

  Garrett R
4 years ago
Waited all day for two batteries to be charged, got there to pick them up and only then they told me they had to replace them. BUT WAIT - they didnt have the batteries in stock necessary to replace them.

  R Mitchell
4 years ago
I came for tires and this group of workers are very friendly, efficient and know what they are doing. I would recommend them. Great job!

  Alisa Beaver
a year ago
Takes too long to get to you. Other places are alot faster.

  Kurt Hovis
a year ago
Place can never open at 7. Always late.i know my company won't let this type of thing go on.Service: Oil changeService: Oil change

  Jeffrey Mason
2 years ago
It was on a Friday they didn't open until 12:00 makes no sense whatsoever it's Walmart they need to open at 8:00