Tom's Body Shop LLC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  silvana temblador
3 months ago
I recently had an unfortunate experience at Tom s body shop that left me thoroughly dissatisfied. On December 11th, 2023 I dropped my car off to have the fender and the passenger side headlight replaced. It was estimated to be done in two business days. Two weeks prior to the December 12th appointment, Erin, the manager of store, asked if we wanted the headlight brand new or used. I said used was fine if it is cheaper as long as it worked and it was the right headlight type for my car year and model(LED headlight). The wrong headlight was ordered by the manager and the shop proceeded to install a Halogen based headlight which was a surprised to me. During pick up the technician assigned to the job wanted to charge before having the ability to look at the work. After asking to see the car, I noticed the headlight that was fixed was not turning on and only the driver side was working which was untouched and didn t need any work. I questioned Garrett, the technician, as to why it wasn t working and he proceeded to open the hood and plugged the light back up. (Was disconnected). Light comes on and it was a Halogen based headlight emitting a yellow tone light which was very noticeable as the other side was an LED emitting a white tone light. Technician admitted that wrong part was ordered, however the manager mentioned that the right part was ordered, but you told me you wanted the cheapest one . There was never an apology or owning up to the mistake by Erin. Shop agreed to order a new headlight and charge the difference of the two prices. After incurring additional costs and delays, the shop calls and mentioned that a module was needed for the new headlight which we did not account for and demanded that we made a quick decision as we were now holding up her lot and that she would start charging storage fee if we didn t make a quick decision. We proceeded to move forward with the module that was required to get this job finished. On December 19th, Erin, the manager, claimed that the car was ready again. Since there were additional costs that were incurred I wanted to review the charges but the manager seemed bothered by this and accused me of insinuating that they were cheating and tried to rush the payment process. We reviewed the car and the headlight was working fine, however, when toggling the headlight controls the new headlight that was installed did not have the LED strips turning on as the other side did. When asked, Garrett(technician), and the manager(Erin) came outside with an attitude and tried to dismiss my concerns. Technician proceeded to hit the headlight with his hands to make it come on. After realizing that the light in fact was not working, they mentioned that it was malfunctioning and that they would have to order yet another headlight. Again, there was no apologies, there was no customer service provided. It was quite the opposite as the manager was very confrontational and would not admit or own up any issues with how everything was handled. Since I reside four hours away and could not leave the car again in the shop I let the manager know that I would be doing a review online, to which she said, if you do a review online just know that I look at them and respond to them and I will wash my hands on this job .but overall this was such a horrible experience not only the poor service received but the lack of commitment and the consecutive mistakes during the install.I am sure this shop has been great for some, but I wanted to share my experience as I am thoroughly displeased with my experience at Tom s body shop, falling short of the expected professionalism. I hope the management takes these concerns seriously to enhance the overall customer experience at this location.

  Sundari Muhammad
a month ago
Really appreciated the service. My car looks brand new on the side that they serviced. It took a little longer than expected, but overall I would recommend and take my car here again.The only reason I didn't give 5 stars is due to me calling the day of pickup and realizing it wouldn't be ready for another 2-3 days.

  Grace Crooke
10 months ago
Could not recommend Tom s Body Shop more!!! Everyone is pleasant to work with and the work they ve done on my car has been fantastic. Everyone seems to keep hitting my car so I m sure we will be back sometime soon!

  Nicole Faile
a year ago
Being in a wreck is never fun and being without your car isn t either! Tom s Body Shop made my experience so much better from the moment I contacted them until the day I got to pick my car up. They treated me as if I was family. I got weekly updates on my car and progress pictures. Erin went to bat for me against my insurance company who wanted to put after market and used parts on my car and she won! She told her guys treat this car as if it were your own . She had to go back for supplements a few times and got me involved when she needed to. I have never been so impressed by a small business! These guys rock! I highly recommend them! Thank you Tom s Body Shop!

  Adrienne Bryson
a year ago
Tom s did a fantastic job fixing my Tacoma after a wreck. They gave me a time estimate and the work was done within that time frame. I would recommend them to anyone needing body work!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Shortie Notes
5 months ago
This company was very thorough with what was to be done to my vehicle. They informed me every step they were going to take to get the job finished on the date that was specified. When they had to go beyond the finish date, I was given a call with an explanation and the new finished date. I appreciate the honesty and informed information that was shown (given) when my vehicle was at Tom s Body Shop. Thank you again guys and ladies.Services: Painting, Body & Trim

  Samantha Clark
11 months ago
I hit a deer and messed my car up horribly. I came to Tom s Body Shop and my car looks brand new. Shiny and all, you can t tell there was any damage!!!! Perfect service and excellent customer service.I ve fallen in love with my car again. It s a 14 but you can t tell me I m not driving a 23.Services: Tires, Painting, Body & Trim, WeldingServices: Tires, Painting, Body & Trim, Welding

  Natashia Douglas
9 months ago
I was very satisfied with the work that they did on my car and the staff was very friendly and understanding Thank again!!Services: Tires, Painting, Body & TrimServices: Tires, Painting, Body & Trim

  Lisa Resch
4 months ago
great place to get your body repairs completed. my car looked new after 2 accidents. great customer service and keep me informed of the process.

  Silvursprings
9 months ago
Tom's did exactly what I asked of them. Put my car back together precisely how it was before I was hit. The repairs look wonderful. Super satisfied. Unlike chain body shops, Tom's is local, experienced and staffed with down to earth people that make you feel like a friend not a customer. Highly recommend their shop!

  Jessica Starr
8 months ago
Great customer service! I recently had my car repaired with Tom s through an insurance claim. My car repairs came out great. Very satisfied with the work done. The customer service was beyond great for the overall job!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Jordon Shaffer
7 months ago
I highly recommend this shop to everyone ! They were extremely organized and punctual, Never had to check in or remind. Kept me informed about my vehicle every step of the way. Amazing customer service - not to mention how clean the place was which is so rare with a body shop!Services: Transmission, Carburetor cleaning, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, Painting, Auto engine diagnostic, Body & Trim, Welding, Brakes, Air conditioning, Oil changeServices: Transmission, Carburetor cleaning, Air & cabin filter replacement, Exhaust, Tires, Steering & suspension repair, Painting, Auto engine diagnostic, Body & Trim, Welding, Brakes, Air conditioning, Oil change

  Gonzalo Leon-Gelpi
4 months ago
It was a very small job they did for me. Told me it would take almost an hour, but I was in an out in about 30 minutes, no waiting. They were very friendly and efficient.

  Ethan Rausch
7 months ago
Car looks great! Worked with Tom's through my insurance on a claim. They were great and diligent when it came to following up on everything!

  Scott Groshans
5 months ago
Tom s did a great job repairing our car. We were very satisfied!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Spencer Stecher
a year ago
These folks were awesome to work with. Service was excellent! Had a new bumper installed. Service was done on time! Communication was excellent! Most of all pricing was extremely fair! My wife and I have decided to go and fix a few other things on our vehicle because of their awesome service. We enjoyed their honesty and communication. Being up front from the beginning and during the process is a rare quality these days! Thanks y all!Service: Body & Trim

  Omekia Finney
10 months ago
Tom s body shop exceeded my expectations! The customer service from the moment I walked in was exceptional. Erin made sure everything was done in a timely manner. I highly recommend this body shop!! Thank you for putting my Camry back togetherService: PaintingService: Painting

  Tasha28 Pendergrass
6 months ago
I had my suv repaired at Toms and they were professional and timely. They did a great job on the repairs and were friendly.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Hannah Culbreth
a year ago
I had an excellent experience. About 6 weeks ago, I had an accident and my car was towed to Toms for several repairs. I live In Florida and had to do all my communication through email or phone calls. Erin was amazing! She went above and beyond with communication so I was updated on every step with my car repairs. The actual repairs were done every well and my car is perfect. I highly recommend using them if you need any assistance fixing your car!

  C M.
3 months ago
Erin and staff provided excellent service, and did a great job with the repairs.

  Lakeesha Earle
9 months ago
It s funny to me because I was referred to this company because they did great work and from the reviews I see they do. But I went in to try to get an estimate and there were three staffs within the building, two men and a lady, the lady came over to greet me and I told what was going on and that it was going to be paid out of pocket, not by me but by someone else that didn t want to go threw their insurance company. The lady gave me every excuse not to write up an estimate unless I was certain I was bringing my car to them to get it fixed, so she wrote the guesstimate coat on the back of a business card and to get her to even write that was like pulling teeth. Extremely unprofessional. 2 stars just for taking the time to come out to my car just to write the cost on a card.

  pete hodges
6 months ago
Tom's body shop is very professional. Jimmy is an honest guy. Take your vehicle here!Service: Air & cabin filter replacementService: Air & cabin filter replacement

  Steven Hiers
3 years ago
I only trust my vehicles to Tom's Body ShopTom's repainted nearly every panel on my BMW after hitting a 200 pound deer and it looks as good as new!

  Joe'Terrious Neal
a year ago
The staff at Tom's was very professional and and knowledgeable. My vehicle had body damage that the staff removed to prevent further damage to my vehicle while we waited for the parts to come in for the repair. My vehicle was repaired ahead of schedule after the shop received the parts and the repair was phenomenal.Service: Body & TrimService: Body & Trim

  Michael Harris
5 months ago
If you want your car fixed right Tom s Body Shop will not disappoint you my car looked literally brand new after repairs.Service: Body & TrimService: Body & Trim

  Tracy Brouillette
a year ago
They did a fantastic job replacing and painting my bumper cover and fender, and installing new headlamps. Explained everything perfectly to me afterwards. I've had 3 people who work for other body shops tell me they did outstanding work on repairing my car. Don't go anywhere else for auto body work. They'll do you right, and they're exceptionally nice, too. Thank you SO much, Tom's Body Shop, for making my Honda look new again!Services: Painting, Body & Trim

  Bryan Gardner
a year ago
Tom s did a great job on my truck. They communicated with me throughout the process and were very helpful dealing with insurance. Will definitely use them and recommend them in the future.

  Pamela Fulp
a year ago
I took my car to Tom s after my accident and unfortunately my car had to be totaled out. The staff was always so patient and knowledgeable about this whole process of dealing with insurance and all that comes with an accident. I would definitely use them again.

  josh mericle
8 months ago
I've used them for years now and will continue to use them. I've always left pleased with the work they provideService: PaintingService: Painting

  Ahmed El-Sayed
a year ago
The absolute best customer service I could ask for. The manager took care of so many issues that arose with my insurance company while doing repairs, and she went the extra mile to make sure I had the best customer experience. I highly recommend Tom s to anyone.