Rock City Truck Service & Towing

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  ken walters
a month ago
Was in the area and needed service on specialized equipment. They were able to get me in right away and get me back on the road. Mechanics are good at what they do, and are very conscientious. Everyone that I encountered there was friendly and helpful, from management and office, shop personnel, and the guys working in the yard who helped with parking the rig.Great shop for locals, and anyone passing through needing repairs or service. Honest folks, quality work, fair prices.I highly recommend!

  John Piper
a month ago
Broke down in Rock Hill Sc on Monday February 19th. Called Jason over at Rock City towing to pull me to the peterbilt dealer in Charlotte. When he arrived he was super professional & friendly. He also went out of the way & went amazing above & beyond the call of duty by helping me get freight delivered to a new customer. He was honest & upfront from the initial conversation & let me know exactly what the charge for the tow would be upfront. In a world where it seems like everyone is out to make a quick buck & do the bare minimum this is not that place. If I m ever in a pinch around the Rock Hill area again without doubt they will be the ones I call. Thank you again for exceptional service & professionalism.

  Jesse Greenwald
3 months ago
Showed up on a timely manner. Knew what they were doing Dropped the driveshaft on my motorhome, so it wouldn t mess up the transmission not very many do that very professional crew.

  Joseph Newberry
2 months ago
Rock City went out and inspected our trailer and helped our driver get it to their shop for repair. Thoroughly inspected the trailer and quickly repaired it. Excellent customer service.

  Caleb Roberts
a month ago
Had an automobile accident earlier this week and Rock City came and picked up my car. Were great about letting me get my items later after I got out of the hospital.

  Justin
5 months ago
Poor Service for tires and repairs, Brandi the manager has no customer service skills other to screw people over. Should have know better, Our Company will not use this vender again. If you can call others in the area do so steer clear of ROck HIllServices: Tires, Body & TrimServices: Tires, Body & Trim

  Damon Pinkard
2 weeks ago
This is a top notch service center..With the gal in front office to the guys out in service...Deffinately using them again if in need..With 18yrs of driving.. service is appreciated

  Naadia Agard
8 months ago
Thank God For Rock City Truck Service.I'm a black man from Brooklyn New York with a small Dump truck Business in the Carolinas. I bought my first truck from another black man that clamed he would help me. Not even a Month into me owning the truck the Transmission went out, I was stuck on the interstate with no Mechanic contacts, no knowledge of mechanic work, and not being able to reach to person that sold me the truck. My Insurance company was no help with getting me a Tow truck either, it was not covered on my policy. I contacted two wrecker service companies that said they could not get to me because they had no drivers available, it was 2am. Finally I was able to get in contact with Rock City, they were able to send a truck out to get me. Jason and Kenny were the drivers that came to get me, they were very professional and knowledgeable they kept my mind at ease because I was just started my business venture and poured all my funds into buying my truck. (I had no idea how I would recover from this disaster). I was shocked to learn that Rock City has a Mechanic shop on-site. They got my truck fixed in eight days, most of which was taken up by the company that had to rebuild the transmission.Here is Why I know God puts good people in your life in times of need. The Owner of Rock City, Mr. Robbie Duncan heard my cries for help. He allowed me to take care of the Tow Bill and put me on a strict payment plan. This Company allowed me to have faith in Mankind, (no matter what the Race). THANK YOU ROCK CITY TOWING AND MECHANIC SERVICE FOR THE BLESSING YOU GAVE ME IN MY TIME OF NEED.

  Brittany Hardin
8 months ago
Do NOT TAKE YOUR TRUCKS HERE! Rock City takes advantage of minorities! They re so use to getting over on people that they have no empathy for small businesses. I almost lost my family business after putting my trust in them! Parts were removed from my truck and I was double charged for services. They use third parties to do the work and charge the consumer double to pay both people. Jason the general manager has no respect for women and called me ignorant and said I purchased a piece of junk!! Thanks to his discriminatory remarks, my small business is now on the road to being a large business! I have no one to Thank for this BUT GOD!!! The lawsuit is won and if you re reading this I pray they treat you better than they did me!Services: Transmission, Air & cabin filter replacement, Electrical, Car towing, Air conditioning, Oil change

  Roy Dampier
7 years ago
Love this place of good service, nice people, respectful company. Professional good quality work, I recommend this place if you come through this area, and need service. Before & after pictures. Thanks again..

  Dorian Eugene Talford
5 years ago
I had my truck-tractor towed to Rock City in Rock Hill, SC to be diagnosed and repaired in late August 2018. There was no proactive updates with my truck. I began contacting Rock City in Septemeber 2018 after at least 3 weeks. They did not have any information for me, as they had not yet even looked at the truck. In October (2 months after having my truck in Rock City's care), I made a trip to Rock City to see for myself what was going on with the truck. When I got there, no one seemed to know anything, including whether or not my truck was even there! I inspected their lot and found my truck; upon inspection, my dashboard was in disarray and my fuses were taken out. In addition, 1 of my 3 brand new batteries was missing! I asked that the owner reach out to me about my property damage and the lack of service. This back and forth ordeal of me calling for him, without a return call from him, went on for another couple of months. Meanwhile, I was losing several months of income from the truck being down. When I was finally able to speak with the owner, he seemed not to be informed or concerned about my issue with his company nor the misconduct of his service team. After mentioning that I was going to get my attorney involved, he admitted that they did not know what was wrong with my truck and offered to have it towed to an affiliate truck dealership. This took another 2 weeks (no urgency on Rock City's behalf)! I do not recommend that anyone use this company, as it appears that they are only capable of towing. No owner needs to be concerned that their equipment is being stolen or damaged when requesting a simple diagnosis, not to mention the excessive lost time, which equates to lost income.

  Kenneth Guyton
3 months ago
I had to get a tire plugged and they were fast and efficient. They also were very professional.

  Jay Pielemeier
8 months ago
Can't praise these people enough. From the receptionist who took my initial call to Travis showing up to tow my 11 axle unladen 90k# @ 119 ft long rig with a blown transmission on an 8 % uphill.Not once did Travis complain. Got right to it hooked the row truck up , disconnected the drive shaft and away we went. All 155ft of it thru the woods back to Rock Hill SC .Price was more than fair. Shop replaced transmission , clutch and had me going v in less than a week.Would recommend these guys always. Best part was fair price, and the truck had no grease on the inside. Get yavsomenof that

  Amanda Cook
a year ago
These guys are top notch...definitely worth the cost (which is super reasonable, by the way). We had a work truck break down on the side of the interstate...waited for 4.5 hrs for another towing company to help. When it became clear that those guys were not going to show up, I called Rock City. They not only showed up within 15 minutes of my phone call, they took the time to help tow the vehicle (when the tire issue couldn't be resolved on the side of the road) and they even dropped my employee off at his hotel for the night. The dispatcher kept in touch to give me updates on the progress until it was done. Keep in mind, this was all after 8 at night when they did all of this. Seriously, keep these guys in your speed dial because they are one of a kind.Services: Tires, Car towing

  Charles Riddick
9 months ago
40% mark up on parts! Allowed this shop to work on several of my trucks. Same thing kept happening. They claim issue is fixed we pick up the truck and within a day or two truck breaks down again with same issue. They never fix truck properly the first time. Clearly the shop is poorly managed and the mechanics are not trained or lack actual experience on modern equipment. To make matters even worse as I looked over the invoices I started noticing that their parts charges were way off from retail price. Taking into account that every shop gets at least a 10% discount on parts from the supplier. They still managed to charge is 30- 45% ABOVE the retail price of the parts. I was quoted $435 for an air dryer from Kenworth which is less than ten miles away from their shop. However Rock City charged me $965. When I asked how they came up with that price they said they charge based on how important the part is! What makes matters even worse. They over charge you for parts then add weird hours to the labor. 8 hours to change an air dryer on a 2018 Kenworth? Yea right. Air dryer can be changed in less than two hours on the side of the highway! Imagine getting a $3500 bill for replacing a air dryer in a shop! They call saying truck is ready. We pick up the truck and drive twelve miles only for the air dryer to stop working and truck cannot build any air again! Bring the truck back and now they claim it's the air compressor! Called kenworth and air compressor is $1550. However Rock City charged us $1873? Again when questioned about how they came up with the parts price? Lady says it just depends? ON WHAT??? They are getting the parts from Kenworth... my office is literally ONE mile from Kenworth! I could deliver the parts myself! This place is a joke. I will never bring anything I own here again.

  Sanzhar Kal
10 months ago
I called the service, they said we will come but later. They didn't show up and didn't pick up the phone. After 8 hours they picked up the phone and said 100% we will come. How do you think they arrived? NO! They don't pick up the phone! It's been almost 24 hours already. If you can't come, just say we can't and that's it. Very poor service, waste of time and money.

  Joe B
10 months ago
These guys do great work. They fixed an air line and a bent DOT bumper for me. The price was very reasonable. I will be using them again.

  Benjamin Satathite
5 months ago
I was trying to get them to help me with a simple problem after hour of waiting the person "helping" me hung up I ended up calling truck and trailer repair a avoid Rock city theyfeswindlers

  Kristen Todd
a year ago
The service is incredible! Chris at Grand Central truck stop worked on my Freightliner for a very reasonable price. The main office also followed up afterwards. Just excellent work and customer service. Thanks !!Service: BatteryService: Battery

  Stephanie Prewitt
2 years ago
Family and I were passing through on our travels and got a flat tire on 77. Within half an hour of calling Rock City Towing, Steven- our tow driver- was at our car and loading us up! He did a fantastic job and was very accommodating to our family of 5. We will recommend Rock City Towing to anyone in the area that may need their services.

  Deantonio Thurmond
6 months ago
Call them, the guy that helped me today is amazing he looked out for me and gave me a good deal i appreciate you RockCityTow thank you so much

  Joshua Nichols (SavageKracker)
a year ago
What a joke I had a dump truck that blew a rear inner tire so I look up this place against my better judgement (more than one person has told me not to do business with them because they will rip you off). He says they are closed and pretty much didn't care that he was false advertising and laughed at the fact I was broken down. Never deal with these people they are crooks!

  charles hollenbeck
4 months ago
Everything was really done professionallyI would use tham again if I needed

  Kayla Klurman
a year ago
In may of 2022, I was coming home from college with my mom. I got a flat tire and I didn t have a spare. Steven was AMAZING. he came and helped us without hesitation. He found us a hotel for the night and came back for us the next morning to take us to get a tire. He was a lifesaver and we couldn t have done it without him. Words can t explain how much he helped us that night. We will recommend rock city and steven to ANYONE. steven rocks!!!Service: Car towing

  Haley Girl
a year ago
Rock City Truck Service ROCKS! Tony is the man to see! The work is professional and truck was ready as promised. The crew really knows there stuff at this shop! And i still have a jingle in my pocket. No doubt I will be going here whenever I'm in town.....keep on trucking Rock City!

  Ana N
7 months ago
This shop has zero customer service. They do not have the ability to discuss and resolve any questions and issues on the bill. They hang up the phone and will hold your equipment unauthorized.

  Heath Downs
4 years ago
Drivers were very helpful, Owner very professional & polite to deal with. All was fine until we ran into a very lazy garage mechanic & office help.We were quoted a price by owner that the office help didn t honor & a mechanic that had every excuse known to man until I offered to retrieve the part my self.Then got charged for 2hours and 45 minutes of work. In reality it took 20 minutes to do the work..If you need a tow they are great. You need work done be prepared!!

  LadyG
5 years ago
Robby, Brandi and the entire staff at Rock City are the best! We had our truck at another company for towing and repairs for almost 3 weeks and they could not fix the truck but charged us $2500 to get our truck back. We found RC towing on google and called. They went above and beyond to try and get us back on the road. Thank you Rock City Towing. If you need honest, hardworking people to work on your truck, this is the place to go. This is my first review ever so you know they are worth it!

  Ronnie Sanders
2 years ago
I spent 4 hours waiting to replace a censor and over heard the service manager tell mechanic to make sure it takes all day. I reported it to someone in the office but nothing was done. Then manager lied about even saying it. It costed me $365 which is not that bad. However the experience was horrible. I really hope this is no else's experience. I'm just a business man that honors good businesses.

  Bob Hard
3 years ago
BEWARE this place is a RIP off they will over charge you. We were miss diagnosed on a repair a mistake on the mechanic not our fault. We were charged for two parts that we didn't need from the start but were replaced. Owner still charged us for the parts but not the labor. Then advised us that they dont work on trucks like ours told us he thought it was just an easy fix he was just trying to help us out. He then just stopped servicing us and left us stranded. We had to pay him a extra 250.00 to push our truck up on our flatbed that was there at his facility just 30 feet away. This was a full Mechanic shop that serviced semis.