Nissan Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jenny Stender
a month ago
I loved working with this dealership! I made an appointment to see a vehicle that I found online. They had it ready for me to test drive, and then the financing and overall buying process went smoothly and quickly. In total, we were out the door within 3 hours which is great for car buying, in my opinion. Tre was an awesome salesman to work with. He wasn t pushy and listened to our wants. I will be referring family and friends when they re in the market for a new vehicle!

  Larry D James
a month ago
Good experience. Sales Consultant Fares was great. Very personable and helpful. Sales Manager Claude was open and honest about what he could do in the way of a trade and discounts. Fun and engaging. Fares worked with us in several important ways. And we found ourselves driving away in a great looking, sturdy, smooth driving Frontier.

  Charlotte Rider
a month ago
Fast, have had my car 8 years. All oil change and tire rotation done by Rock Hill Nissan. Even sends me coupons for oil changes. Will of course buy another Nissan when time is right. Been using then since 2002. Good job guys.

  KAY MCCOY
4 months ago
I had the car for two days and my brakes were squeaky. I took it back the service manager said that s normal all cars do that and it will go away. It is so much worse now and super loud and embarrassing. The service manager did not help me and the salesman was even worse. I would not recommend buying a car from here unless you want to be LIED to! I would state their names but I am afraid they would do something, please RUN! FAST!No need sending me the fake response of :Sherry, we are sorry to hear you had a bad experience with us. It is our goal to ensure our customers are completely satisfied. Please reach out to me directly so we can rectify this situation.

  Debra Peeples
4 months ago
My service experience was exceptional primarily due to the detail attentiveness of my service Rep., Merna. She keeps me informed every step of the way, listens to my concerns, and follows through on assuring everything is handled and info relayed to the technicians.

  Joseph Donahue
a month ago
Took way too long to check and change a battery. Two hours is unacceptable. Not to mention we reported the battery as the issue several times before and was told it was good and was told it was another part which was several hundred dollars. So we needlessly spent money.

  Karen Robinson
a month ago
My Maxima was not advertised in truth. Mileage was not what the internet said it was and the car had dings on both sides when I got there (after traveling 8 hours to get to the dealership)Management fixed the dings while we were there. Finance guy is not friendly and he smelled really bad. He was clearly not happy with his job there.

  Brian Coyle
a month ago
Very disappointed with my recent service visit. I came in for a 15,000 mile maintenance check, specifically asked for a cabin filter change and Rock Hill performed other services not requested. When I discussed it with the service manager he said my money would be refunded for the service which I did not request.I did receive a check for the extra work I was billed for after 2 weeks and a second visit to the dealer reminding them that I had not received the check yet. I m thankful they kept their word.

  J Senhora Alex Alex
2 months ago
Had to get a diagnostic test to confirm transmission is bad (2014 versa). quoted 159$ on phone. The 169$@ check out- then final price 191$? Nope, not cool. They fellow then said since I was quoted 159$ , he would charge me 169$. Waste of time. I bought the car new in 2014- got totally burned and paid sooooooo much. Come to find out the Versa is the worst car nissan has ever made. Several recalls and class action lawsuits.

  Gloria Comins
a month ago
needed oil change,not super fast,but ok. got fuel injector changed. Haven't noticed a big improvement,but I know this needs to be done.I alway do the recommended and keep my paper work for trade ins.merna is great and so are the others.Changed my own air filter and cabim filter( both simple fixes)

  Michelle Stroud
7 months ago
Keith and Trent were awesome. They both helped us pick out our new car. I would definitely recommend going to Rock Hill Nissan for your next car purchase.

  Alethea Rose
3 months ago
First I would like to get a shout out to Austin. He was so awesome when helping me when getting my oil change. He kept me updated on everything that I asked him to do. Thank you Austin for all you have done for me. We need more employees like you. Thank you again.Services: Tire rotations, Vehicle Inspection, Brakes, Oil changeServices: Tire rotations, Vehicle Inspection, Brakes, Oil change

  Cody Dexter
5 months ago
Auston is the best ever. I always ask for him when I have an issue with my pathfinder. He is so generous and kind. Always updates me on the status of my vehicle. The service department is very lucky to have him.Service: Steering & suspension repairService: Steering & suspension repair

  eric hancock
3 months ago
My service advisor Merna Shihadeh was excellent. She went far and beyond helping me service my Nissan. She provided outstanding customer service.Service: Oil changeService: Oil change

  Jim C
8 months ago
They are trying to figure out the problem and it is taking a while, but Andres put me in an awesome rental. He is the best. Very nice and professional. You can tell a hard worker. They're all nice and attentive there. So glad I bought the extended warranty now. Hopefully they will figure the issue, but if not, I have a new car to use.

  Matt Fagan
3 months ago
I have purchased two cars from this dealership, one new Maxima and last week a preowned Pathfinder after a small hiccup with the alternator on the preowned car. The service and sales department stepped up and fixed it without any questions asked in an extremely expedited manner. I have nothing but good things to say about these folks.

  Christian Mendoza
a month ago
Andre Mu�oz went above and beyond to take care of us, from the moment I arrived to the time it was time to pick up my vehicle.Great communication, Great service.

  elaine herrera
a month ago
I have yet to have a bad experience here at RH Nissan Hector and Merna are AMAZING they make sure they keep you posted thru the process and make sure to provide great customer service

  Alice McDaniel
5 months ago
Always have a great service experience with them on my 2019 Rouge Sport. I purchased the vehicle from them in 2021 and wasn t expecting to leave with a car that day but they went above and beyond to make it happen and I am still so inlove with car.Services: Tires, Tire rotations, Vehicle Inspection, Oil changeServices: Tires, Tire rotations, Vehicle Inspection, Oil change

  Cole Greene
5 months ago
I went in to verify a recall and was told yes mine is a part of the recall and they will order the part. Scheduled it for the following week and the morning of the appointment I was on my way to the dealership and they called to say oh sorry the part didn't come in.... So they wait until the day of to decide to call and waste my time. This is unprofessional and terrible customer service.

  Amanda Ghent
2 months ago
I had to make a quick return to the service dept following an oil change to check up on an unusual issue, but Merna and the service team jumped on it, fixed it without question, and I was on my way.

  Edward McKnight
4 months ago
On time service. Friendly and knowledgeable staff. Easy to make an online appointment. In debt video of service to be performed. Excellent in keeping in contact of progress or recommendations.

  David Grchan
3 months ago
Best in sales Linda Mc Kalash . Merna and Hector in service the best !My Frontier best truck ever . Thanks Nissan also for financing and warranty .

  Jose Romero
5 months ago
Took my car in for a diagnostic, they told me my transmission need to be replaced it and Merna Shihadeh was great. She gave me a rental car while my car was being repaired and keep me updated through the all time my car was at the shop. Definitely I m coming backService: TransmissionService: Transmission

  Suzanne Brown
5 months ago
Very good service. They even send you a video of the mechanic with him showing what services he performed on my vehicle. Now that's class.

  Celeste Paul
2 months ago
Excellent thorough service and great service reps. Rock Hill Nissan has been servicing my car since 2018 and I have no complaints.

  Karen Austin
2 months ago
Maintenance completed in the stated time frame. Really like the movie in the waiting area. Very entertaining and I was not constantly looking at the clock.

  Chris Siefken
4 months ago
Great customer service. Kept me very well informed and updated on the status of my service. Would highly recommend.

  Alexis Walters
a month ago
Nissan did amazing service on my car and they were all so kind and patient with all my questions.

  Mike Nicholson
5 months ago
Excellent service! The associate who took care of me, Merna, was super professional and kind, and made sure I got the best service while I was there at Nissan