Valvoline Instant Oil Change

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Troy Terry
4 months ago
Three guys stood around in cold and watched the guy in pit work. One dropped something under the hood and said, oops! Did you see that part? Nope. Guess it s gone now. Really? Not impressed with professional experience of this place at all. For the money, I d go elsewhere. Still worried my oil could start leaking at any moment.

  Critical Gaming
2 weeks ago
Amazing store the manger Austin showed me and taught me a lot about my car

  Henry Kirksey
3 weeks ago
I want to thank the guys at Valvoline Oil Change for the professional and fast service.

  Joseph Harris
9 months ago
There is a crew of guys there that really know how to take care of business. Each member spoke to me and we shared good words. They are serious and polite. I plan to go back for more, you should do the same. It's quality

  Marlanea Fowler
3 years ago
Nice place. No water or electricity. Only a few bugs and alot of fish jumping but we forgot a pole.

  Carolina Howell
11 months ago
Do NOT use this place unless you want your vehicle damaged. Bought a brand new vehicle, took my vehicle in for an oil change at Pickens Valvoline on Gentry Memorial Highway, the service people guided me in and guided me right over top of the metal guide rails, which caused a huge gaping cut under my vehicle. After I heard the metal in metal, I backed out, the service people looked at it, the manager did and called Valvoline Customer Service to make a claim for me . They took ZERO pictures, didn t get my statement and Lindsey the Area Manager denied my claim. I ve called multiple times for an update and Vech at Valvoline Customer Service told me basically too bad . This was a newly purchased vehicle, everything in tact, and they denied a claim with ZERO pictures, stating it was preexisting . My paint is still on the metal at Valvoline, so not sure how that s preexisting. The manager at the location quit the next day, Lindsay denied my claim the same day he quit . They are a big company and there isn t anything you can do. Save your money and go somewhere reputable, for your pockets sake.Service: Oil change

  Kristin Chapman
a year ago
We will never go back. My teenage daughter went up there with her brother for an oil change in her car. Last time she went with her father the oil change was $42.99. This Sunday she was only offered a $70 or $100 oil change. Her brother told her to leave and she was to anxious to do it. On one other occasion she went (without an adult) and was told they were out of the less expensive oil. She was taken advantage of both times. It is no coincidence. She is a teenage girl that got charged over $70 for a simple oil change twice. That NEVER happens when her father or I go in our cars. They have lost our business for good.Service: Oil change

  Tammy Anders
6 months ago
They were very kind and didn't push products on me. That was surprising to me since I am a woman.

  Joseph Stephenson
a year ago
They did a great job changing the oil in my car...they set the oil change reminder on the computer too. It didn't take too long either... In and out before you know it.

  Mike Putman
3 years ago
I like supporting this local business, but the last time I was there they were in a rush and spilled oil all over my engine. Tried using water to wash it off but just made a mess. $59.95 for an oil change, the least you can do is slow down and take your time. Use a rag on the oil gun to avoid spills. This is my 3rd time since it became Valvoline I am less impressed each time I go. So much for supporting local business. For the price I expect a professional oil change done by professionals. They never even offered to reset my oil change indicator as before and the kicker was....NO ONE WAS WAITING. I WAS THE ONLY ONE THERE. Be professional but efficient. I used to recommend this place often. They just dont seem to care anymore. Disappointed.

  Dawn Stretch
2 years ago
Never again. Hopelessness. Previous patron for 6years, speedy and courteous. Good old boys enamored with truck engines. Could not help young guy work the computer. No air filters. My husband and I will not be back.Services: Air & cabin filter replacement, Oil changeServices: Air & cabin filter replacement, Oil change

  Matthew Kutilek
2 years ago
The attendant filled my windshield washer reservoir with radiator coolant. Once they identified the error they unhooked the hoses at the base of the reservoir and flushed the inside and then refilled it with the proper fluid. Errors happen no problem, but when the customer is literally three feet away the least you could do is communicate with me your error and let me know what you re doing. $101.60 is pretty steep for a 6 quart synthetic oil change and the little sticker says change again in 3,000. Oh ok. 3,000 miles on a fully synthetic change? Umm no. stopping here was a poor decision and will never make it again. If the price was $30 lower the employees were honest and transparent and the sticker said 5,000-6,000 miles till next change then I may take the chance again. But doubtful.

  Chante Farsht
a year ago
I have only gone to this establishment two times, and the second time will be my last. They inadvertently caused a piece of my car's oil reservoir to be crooked, which caused a leak of oil that lasted for months until I figured out the problem. I am still trying to get it solved as we speak. I hope I can get a partial refund for their shoddy work and I won't be coming back. Thank the Lord that I had a coupon for that oil change at least.

  Elizabeth Buckley
3 years ago
I just want to say I've been coming to this shop for years and this is the first time I've ever had personable interactions! The shop was super busy today and this team took care of all my needs! Brandon Claudia and another gentleman I didn't catch his name interacted with me through my whole experience. We laughed at my none driving skills and inability to follow simple directions Brandon explained to me in detail the services he was offering. My only complaint is Brandon would not preform a tiktok dance These guys need praise for putting up with me

  Jenny Lyda
2 years ago
I have used this place several times and I always leave mad so I will be using Pit Stop from now on. I paid $40 for a light bulb change that they didn t replace. I had a coupon, but because they were out of the oil I needed and they had to use more expensive oil, I couldn t use my discount coupon. When I asked why, I was told they had already been given a discount for the more expensive oil. It s not my fault they didn t have the oil I needed and my coupon should have been honored regardless. It just isn t worth it to leave mad every time.Service: Oil change

  Jessy Rabon
4 years ago
Valvoline bought out hevoline. Now they don t wash the windshield and do not vacuum out the vehicle. And I believe they up the price a couple of dollars to 39.99. I just feel like 39.99 for less service isn t right. But they still change the oil and check tire pressure and fluids and battery and stuff.

  Toni Evett
4 years ago
New owners, jacked up prices, cut out some things they used to do. Hired a bunch of kids that act a fool and 1 tried to tear my car up because he was to lazy to do it right. Had to go into the bay and physically stop him. Went there for yrs will never go back. And recommend no one else does either

  Richard C
2 years ago
For the money I paid the service was exceptional they got me in and out within 15 20 minutes and replace both brake lights and made sure I was okay with everything before I left

  Katie Speezak
5 months ago
The guys there always do a great job.

  Benji Raines
4 years ago
DO NOT GO HERE!!! Change of ownership! This place is horrible, Do Not Go Here! Price went way up , service went way down. I don't even think they know what they are doing. ONCE AGAIN DO NOT GO HERE. It wasn't a pricing need. It was more service need... oil filters are a extra price Now.... I will call home office. This was horrible experience.

  Kim Sietman
3 years ago
My "quick" oil change took over and hour. The techs didn't seen to be trained on the procedures to perform an oil change and to add to my terrible experience, they wouldn't take my coupon.Service: Oil changeService: Oil change

  Johnny D
4 years ago
It went from the best place I have ever gotten an oil change to the worst. It is a night and day difference from before. They no longer give the same level of service, and the price went way up.

  Barry Shannon
2 years ago
They were very nice. Service was FAST! Honesty, they were the Publix of oil changes. Felt happy when I left. B

  Joey Burgess
2 years ago
I boughta new to me car. Went and had the oil changed but they told me that my oil was new and I didn't need it. Great service.

  Kevin M
2 years ago
I didn't go there the price that I was quoted over the phone was more than I was willing to pay for a basic oil change!

  Coley Treadway
3 years ago
It used to be great place but since changed to valvoline its went up and service has went down. I went there twice and they didn't have oil for my truck. A oil place shouldn't never not have oil..Service: Oil changeService: Oil change

  James JR Roper
2 years ago
Did not know how to rotate tires. Thankfully I was watching because the jack was about to slip off the frame. I stoped them and told them I would have that done somewhere else! Dont go here!!Service: Oil changeService: Oil change

  Candy Jessy Rabon
2 years ago
Will not be returning, I went for an oil change on 8/19/2021 and they stripped the drain plug so I had to go the next day and pay for another oil pan, 532$ They didn t even print or email a receiptService: Oil changeService: Oil change

  Kayla Gymer
3 years ago
Super friendly service and it was done in 20 minutes once it was my turn to get my oil changed.

  Greg Finley
a year ago
Old manager gone is a plus. Tried to sell me all kinds of of stuff, read me a book. Oil change only buba