Coastal Cadillac

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kathy Albright
a year ago
I have worked for GM for 36+ years and was told I wouldn t get my employee discount & would pay $7500 Market price! What they don t know is they traded the XT6 to Flow Cadillac of Wilmington NC where I did receive my employee discount & was not charged the $7500 Market price! Shame on you Coastal Cadillac!!

  Lori Corbin
5 months ago
Excellent customer service. No pushy salespeople. Truly a "family owned" business experience. Will definitely visit again!

  Diana Paluch
6 months ago
I purchased my new Cadillac last week at Coastal Cadillac and it was a pleasure working with Chris and Jeff, who stayed late to show me all the features in my new car.

  kyler duvall
8 months ago
Literally had the salesman harass my 80y/o grandma for $500 continuously the first day we went. Almost begging. Said all she had to have was $500 and to come back, did, said paperwork wasn t right, all said and done we ran from surfside to the end of pawleys island 5 times between 2 days getting paperwork and after telling the guy BE SPECIFIC what we needed. Paper work was wrong every other time, omg. Told her she needed $1000 on a 24 month at $247, for a ford escape, it took me $1000 and 60 months at $250 on a volksy Jetta, umm??????????? Anywho after all of that I was in a rage and felt like the salesman got to me, but they didn t, the made an 80 year old woman cry trying to by a car to have what little time for independence she had left, I was disgusted, it was so bad I wanted to fight, but I didn t, and didn t say anything horrible, just when the guy said thanks for coming, I left without saying anything. She got the car but I wish she went somewhere else, and was telling her that the entire time, I can only hope the car holds better than my respect for this company to any measure. But I do hope my grandma is happy with it. I didn t want to be the reason she didn t get something, in my opinion please look at many other places.

  kate moloney
a year ago
Purchased our 3rd vehicle in 4 years from Coastal yesterday. As always the customer service and vehicle buying process was excellent. I had considered purchasing from another dealer due to inventory, but Tyler and Brent put me in the perfect vehicle. Their knowledge, customer service and patience with us during the process was outstanding. Thoroughly plan to return in the fall to purchase our 4th vehicle for our college bound kid. Job well done Tyler and Brent.

  Steve Robertson
a year ago
Great experience. Boston Pete worked hard to create a good deal no high pressure. Ask for him if you are shopping around.

  john berry
a year ago
I had to get a new battery for my key fob for my Cadillac and went to Coastal Cadillac to get it done. I went to the parts window and they came out and took it in the back and replaced it in no time. The lady brought it out to me and said it was the lowest battery that she had ever seen. I went to the pay window and was out of there in no time. Everyone was very nice and helpful and it only cost $9.oo. Good experience.

  Kat B
a year ago
They managed to fix my car and pretty decently fast. It ended up costing me a pretty penny but they did a great job! The front desk lady is super nice and sweet. Very helpful.

  Michelle Deeney
5 months ago
Jeff & Braxton & Eddie were GREAT!!! LOVE my CT4 2024!!!

  Sally Smith
5 months ago
Great experience at Coastal Cadillac! Thank you! Martha & Sally Smith

  Greg Boom
2 years ago
This dealer charges a premium in addition to the MSRP. The sales person whom I dealt with failed to mention that the sticker price on the car I wanted to buy was not the price they were selling it for. It was actually almost $6000 more than their online advertised price. If you advertising a car for a certain price then honor that price! These folks are shady, misleading and typical car salesman . Be aware before you buy. Other dealers do not charge a premium. I did not buy here because of my experience with them. I hope this post helps others so they do not get taken advantage of. There are better dealers out there.

  Donna Morin
2 years ago
Larry is a phenomenal sales man, very knowledgeable, easy going & no pressure. He wants you to really be happy. I will definitely recommend him to all my friends and family. He made buying a car the easiest it has ever been .

  Dorin Turcin
3 years ago
I went in to get my check engine light checked on my Chevrolet Volt and was made aware that I had an open recall along with a code for a defective battery module within the battery pack. George was nice enough to put me into a loaner for the time I was out of my vehicle while it was getting repaired. The next morning, I was notified that my vehicle was ready, John the technician that specializes in hybrid technology stayed late the night before until 8pm and came early the next morning to complete the job. Tyler and Candace were great in assisting and confirming the extended warranty period on battery. This service team is absolutely amazing by working together to help me out since I was traveling out of town. I couldn t have asked for an exceptional experience, and I highly recommend anyone in the area and on the coast visit Coastal Chevrolet Cadillac for all their vehicle needs.

  Judy Stark
6 months ago
Quinn and Jeff were great to work with so far so good !

  Cherolina L
3 years ago
My friend was referred to this dealership after her husband passed away and was ready to sell his prized corvette. They looked at the car, made her an acceptable offer and they cut her a check...same day. Thank you Bobbie...it was an emotional transaction and we appreciated your kindness.

  Stefanie Doll
7 years ago
Everyone was very helpful and friendly. Kris Redick was my salesman and he was incredibly trustworthy, knowledgeable, patient, and courteous. He made sure I was 100% happy and I never made me feel rushed or unsure. Kris, the owner, and whole staff were fantastic. It was an stress-free and pleasant experience buying a car from Coastal Chevrolet Cadillac.

  Wilson Lowery
6 months ago
Jeff Sessions and Chris Kirkley were fantastic in this transaction

  Marlene Lazzara
5 years ago
The entire experience has been great. Our salesman, Chris, took extra time to make us understand the features of our new car and welcomes us any time to review, ask questions etc. Caitlin took time from her responsibilities to show me how CarPlay works and assured me they are all available to help us anytime. And Brooke explained the financial aspects, as did Mark. All in all, a most pleasurable way to make a major purchase.

  Chris Wuerzburger
7 years ago
had to fight with the technician for him to do the work that I wanted done. He stated that it would not fix my problem, I told him it would;and guess what it fixed the problem after debating over a couple of days over email(due to being out of the country) I also told them I did not want my bill to exceed 600$, and my total bill was $652. I am not pleased at all with your technician's diagnostic ability. Your receptionist was friendly and helpful, just did not notify me that my bill was going to be over $600. ******* UPDATE I SPOKE WITH JASON, who personally called me and took care of my concerns/questions about my service and them going over my budget, he refunded a portion of my bill and even spoke to me about the technician and his experience. At this point I do believe it was truly a misunderstanding and miscommunication, I am truly happy with their customer service!!! They truly do care about their customers and their vehicles

  Greg Dykes
7 years ago
Excellent! Robbie is a great sales person. He's knowledgeable, personable, and he didn't pressure me to add features I didn't want or need. Likewise the finance department was all about making me satisfied. I look forward to a long relationship with the dealer.

  Lisa Harrington
4 years ago
I am such a fan of the respectful way I was treated. From when I entered the dealership, all the way through financing, everyone was friendly and knowledgeable. They were cognisant of my time and made sure all bases were covered while getting me in and out quickly - I highly recommend!

  Robert Gordon
7 years ago
I've been a customer of Coastal GM for many years and have been fortunate enough to deal with the same salesman (Mark) all this time. When I'm in for service he always makes a point to stop over to say hello. Candy one of the Svc Advisers goes out of her way to make sure the job is done right. She honestly feels bad when a part has to be ordered and a customer has to return to get the job completed. They are both excellent assets to the dealership.

  David Hatton
4 years ago
Getting your car or truck serviced is never fun. But Coastal GMC Pawleys island makes it as pleasant as it can possibly be.I've been there three times for service and thoroughly satisfied. I've dealt with Amber and Candy who both deserve personal commendations for their jobs.Fantastic. Thank you.

  ken laukhuff
3 years ago
After I brought to Mr. David Englishs attention a vehicle issue, he swiftly took care of it. He put James English in charge to see it though - and did he ever! They are a dealership where their word is their bond. My sales person, Joey, is a true gentleman and a great guy. He takes care of all follow ups. He will go far in life. Every one that I have met is top notch - just great people. Thank you all.

  Carolyn Bassett
a year ago
Really terrific inventory, Boston Pete was incredibly helpful. He was very patient and kind with all of my questions. Seriously recommend!

  Christina Doyle
10 years ago
I purchased an aul protection plan. I was told it would cover airbags, but mine fell in the cracks and wasn't covered. The DEALERSHIP covered it because that was what I was told. The service dept. was great!! Love Candy she was helpful, cheerful and very nice. This dealership stands behind their word!

  Edna Yarborough
7 years ago
I was in the market for a Cadillac XTS Premium and was completely mislead by the salesman I was dealing with. I spoke with the sales manager, who was the only one who tried to help me at all. While trying to find out about a Cadillac warranty I spoke with Laura in the warranty dept. who very rudely told me, after I ask if she was the person I had spoken with earlier, told me no, she was not but that I had spoken with everyone else and what did I need. She was extremely rude and after dealing with a not completely honest salesperson plus this extremely rude lady, I decided Coastal Cadillac was not the company I wanted to deal with. We had previously bought a Cadillac from this dealership and had a very good experience. I ended up purchasing from a dealership that welcomed my business even though they were not local.

  Ashleigh S
4 years ago
It's hot, but no one felt like showing vehicles, they're all locked for I assume their convenience, but for me at least it makes me feel like I wasted my time, looking at a $60k vehicle to have to wait for someone to walk over then for them to have to look up the vehicle, and then go and find the keys, it ends up wasting an hour of my day and they don't have much selection. Then say they can have it in stock for Monday. It's just frustrating.

  Darren J. Costa
7 years ago
We enjoyed working with Robbie on selecting our new Chevy Cruze hatchback. We never felt pressured to get a deal done and Coastal Chevrolet found the exact vehicle we wanted and had it transported to Pawely's despite being hours across the state. We very much recommend them, especially if you're looking at other Chevy dealerships. They're worth the little bit longer drive for a first rate car buying experience

  Mike Sargenti (Mikey)
a year ago
Love that they put prices on some vehicles. I just wish they would show the mileage too. Nice cars there.