Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jimi Patricola
3 months ago
Always helpful, professional and pleasant.Need it? They got it in a friendly welcoming atmosphere.

  Codey Collins
3 months ago
The so called manager is rude as can be. Stop eating you fast food and having an attitude.

  Kaiser Soze
4 weeks ago
Reasonable prices and services. I was in and out quickly

  DK G
9 months ago
Got a battery easy enough and they had a good selection of on sale car care items. Didn't have some fasteners I was looking for which were pretty common for body work. Didn't carry as much stuff for exterior work as much as mechanical maintenance.

  Craig Villani
6 months ago
I have always had a great experience here and appreciate the professionalism and exemplary customer service. Thank you!

  Gary Craig
a month ago
Helped me find a part the dealer couldn't find

  Stacy Dean
9 months ago
This is where I WORK @... I all my co workers and most of all I ADORE all the CUSTOMERS that walk through the DOOR.... THIS STORE IS THE BEST SO IF U NEED AUTO PARTS COME SEE US...

  T.Y. Beats
7 months ago
Was told they couldn t replace my battery proceeded to drive to their competitor AutoZone and got it changed in less than 15 minutes.

  Matt Powell
a year ago
A young man by the name of Griff was super helpful this afternoon. Jeep broke down nearby and he took care of me quickly and accurately and had a GREAT attitude. Nice to see outstanding customer service these days!

  John
4 years ago
Been in there a couple times. Store is clean and well maintained. The prices are decent. Pretty typical of your advanced auto parts. The staff has been hit or miss. The first two times was okay. They dont greet you are anything like at my local advanced but were helpful when you went up to the counter. Today two guys were extremely rude, short with you, and not helpful. Hopefully next time I go back I get the helpful staff

  John Lesch
7 months ago
Replacement battery.Counter person won't help me get old battery out of trunk.Said NO

  Adrian Gorcinski
2 years ago
Be aware of the prices listed on the racks and the ones the salesman gives you. When I asked when the taxes went up like doubled, his answer was "these are Sunday prices". There was a gentleman behind me started laughing. My reply was "I need it I'll take it". I didn't want to get in any kind of arguments, I just left.I didn't see this guy before in the store.Don't forget: SUNDAY PRICES!I cannot put 0 (zero) stars, the review doesn't post.

  Joseph Voldness
4 years ago
So my 'normal' rating is 4 out of 5 because I usually figure there is something that could blow me away, but most things don't and are perfectly fine.On this particular visit, I was running in to grab a few things-very much an in and out sort of thing. And it would've been, save for everyone in the store was assisting the other customer. I stood there watching as the employee left his register to go look with the manager for the item that the other customer needed.This is fine when there is no one else in the store, but it's really not great to ditch your other customer to help someone who is receiving help from the manager. What should have taken five minutes took close to thirty.And after I get off work and stop to do a quick errand, if it's not smooth, I get very grumpy.

  PRO-LINE PAINTING INC
2 years ago
Well I recently added a negative review about girl that used to work there that it was very rude and uncooperative. Well that has been changed with the new associates, Scott was very helpful and nice . He answered all my questions in a polite manner. Now I can say that I like to going back to advance auto in okatie.

  Mark Gideon
4 years ago
First part store I have been to that I didn't think they were going to let me in. They had 15 minutes left until they closed I get that but to rush to the door and play 50 questions to see if I could come in or not. It was just lug nuts for a boat trailer and this older gentlemen acted like it was the end of the world to show me where they were so I could pick what I needed out. He made it clear they can't look up trailer parts but got mad when I said all I needed to know was the thread pitch and I could get what I needed and I had one like I needed in my hand. All he had to do was point me in the direction not be hateful. The younger guy behind the counter was nice as could be. That's the only reason they get a 2 otherwise this store would not rate. This happened on Friday 7/12/19.

  Kilty Campbell
2 years ago
Very friendly staff! I had a check engine light come on and they handed me the code reader to check it. Due to Covid they could t check it for me but walked me through how to use it and gave me feedback on what the codes meant. Very helpful and at no cost. 10/10

  Stephen Smith
4 years ago
Came to the store needing new battery and hoped to get it installed there. They turned off my car to check battery and diagnosed it as bad. When we went inside to get new battery I was told they only had the most expensive one in stock. Being from out of town and pretty much stranded I said okay, go ahead and install it. We were then told that they couldn't install new battery because 3 screws had to be removed to access the battery. We removed the screws and got them access to battery, but manager said it was still against store policy to install. We called a local competitor (a store that also starts with "A") and they said come on down. When we tried to start our car, it wouldn't crank and they weren't very interested in helping us at least get back to the condition we were in when we stopped by for help. Finally we were offered a jump start by an employee and we went to the competitor. In 15 minutes they had the battery changed and us back on the road. I think I know where I'll go first next time.

  MasterV MasterV
2 years ago
Bryce upon inspection of my car immediately recognized that I lost my alternator belt. Gave me the option of two belts & expectations of need for repair with a number for a possible mechanic. I used his info to save myself time & money to find an EXCELLENT mechanic who replaced the belt in less than 10 minutes.AAP & good people like Bryce & Carlos (my mechanic) are GODSENDs.

  Tracey Nadeau
2 years ago
My husband was in for a battery Friday 4/23at around 5:30 and came home &told me he was really impressed with the young man who put in a new 24 series battery and had him out the door in 10 minutes.

  gerald mann
5 years ago
Unfortunately I can't say anything good about the customer service they provide at this location. The manager of the store expressed to my wife and I that it was a inconvenience just to look up a part on the computer for us. Then promised to call us when the part arrived,He didn't. When I called long after the brake pads arrived for my Honda it made me feel that if the staff, (manager) could not even follow up on a single task what else are they not doing at this location.

  amber bigham
5 years ago
Buyer beware! My husband bought truck batteries from this place with a warranty. Store is refusing to abide by the warranty even with receipt! With no explanation! Go elsewhere! Rock auto or advanced online would be better options!

  Diana Boccella
5 years ago
2 older guys ignored me. Didn't budge to help me. Unfriendly, no initiative, found the bulbs myself, no assistance. Not a smile. Just nothing. I'll never go to any advanced auto stores again. I had the same experience at a different Adv auto.

  Junior Fernandez
4 years ago
They were quick to ask if help was needed and assisted me in making sure what I needed was the correct item for my Harley.I also purchased oil and filter for my harley maintenance. Great job guys

  Catherine Broome
5 years ago
I stopped in to get an oil change special for my sisters car and when I walked in I had to greet the 2 guys standing at the far end computers, they didn't ask if I needed any help. One of them, Ken was the name on his shirt, looked bothered when I wanted him to confirm the weight of oil I needed since it wasn't my car. Then when he was asking the questions about the engine size acted as if I was stupid for not knowing and very condiscending after he told me it took 2 different weights and I asked if the engine size was the factor. He was a complete jerk about it so I just walked away. However, the parts pro, whose name I didnt get, was great while I was checking out. He even gave me a rubber glove to use since they were out of the small packs to purchase. So as long as you dont have to deal with Ken when you stop in there, you should have a great experience.

  ART95129
4 years ago
Didn't have what was advertised online for that location. The clerk told me that it was probably an online only deal. That is misleading as I was looking @ that location specifically online. The clerk was polite about it, though. Their prices are higher than Autozone so I would suggest driving the few extra miles to Bluffton to get what you need.

  elwood wagner
5 years ago
Very helpful guy at the counter. I asked him what wiper blades he uses on his car. He said he used rain x silicone blades. I purchased them and he put them on for me. I was very satisfied.

  Bryce Loader
4 years ago
I purchased a $99 car scan mobile device that advertises check engine: read and clear trouble codes. I was assured by AAP employees that I would be able to run diagnostics on any warning or alert signals that May come up on my dash. I had a maintenance required signal on my dash which is why I purchased this item. I set up the app and ran diagnostics Right there in the parking lot. but was unable to clear the maintenance required signal as advertised. I called the helpline from the product producer Innova And he apologized and said that I would be able to see the diagnostic issue but would not be able to clear the dash alerts.Within 30 minutes of my purchase I took the device back in with packaging and everything entirely intact and was immediately told no returns on electronics. The employee/representative Ken Who sold me the product couldn t have cared less that he sold me a product that was falsely advertised and did not work for what I bought it for.

  Todd Thompson
6 years ago
Went in needing a bushing for a shift cable on a Saturn and the counter guy sent me right to the right spot. They had them in stock and we're very reasonable price. Great experience.

  M C
3 years ago
No one wearing a mask in a MANDATORY STATE! not the manger or other employee, manger didn't say anything to people not wearing a mask. And couldn't look up my commercial account had no idea how . So I lost my discount ! Not cool .

  Nicholas LaRocque
5 years ago
It's the okay-EST place to get parts close to my house. Usually need to bring your old part with you to see if what they are going to sell you matches, and look up your own part numbers for stuff like oil filters ahead of time if you own an RV. The computer just doesnt have RV stuff for cross referencing, but if you have a part number they may just have what you need.