Kevin's North Area Transmission & Automotive II

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Paula Manus
3 months ago
Thank you to the staff at Kevin's for the great work on my car repairs with my catalytic converter. Ms. Gloria is a God send in the front office I'll definitely use Kevin's for future car service needs.

  mTa
4 years ago
Kevin's really saved my neck and I'll tell you just why I recommend them:First they are actually friendly, truly honest and fair. They helped me by plugging (not insisting on patching) my tire when others (I won't mention Gerald) said the tire could not be repaired and I HAD to purchase a new one!Second, I was running late for work and needed it quick and fires what: they actually cared and did it quick! This is so rare!I highly recommend them and you will too!!!

  Cory Keith
a year ago
They put a used transmission in my sons tahoe and did not plug in the range sensor all the way because the pins were bent and blue safety locks on connectors could not be installed. Transmission lasted 100 miles enroute to his grandmothers funeral. Told them and of course he blamed it on used tramsmission! Typical shoddy workmanship! Never again!

  Japheth Sprankles
a year ago
Right from the start we had excellent communication. Every step from initial quote, tow coordination, ordering parts, timeline, pics of the failed parts, options for other parts that could be replaced while they had it apart. They gave me recommendations and suggestions but it never felt forced or pushy. The pricing was right in line with what I'd researched and the final bill was itemized for transparency. I appreciate the work they did and I will use their services again.Services: Transmission, Oil change

  Zandria Henderson
a year ago
I got my car towed to the auto repair shop and was told I needed a fuel pump and battery. I went to pick up my car and paid $1,200. The next day my car wouldn t crank, got a jump and took it back to the shop. Was told that I needed an alternator and belt. I paid $700 for that! Got my car back hours later. The next day my car wouldn t crank AGAIN. Got another jump and when I got there I was told I needed ANOTHER NEW BATTERY. THE DAY AFTER THAT MY CAR WOULDN'T CRANK AGAIN! So I noticed my seat warmer on the passenger side was on. It stayed on even when my car was off. My seat warmer was never broken before my car got to that shop. So, basically I paid for a new alternator and belt for NOTHING! The seat warmer was the reason my car was not cranking and I needed a jump. I do not recommend these people. They will lie to your face!

  Billy Black
11 months ago
Great customer service, shout-out to Ms Gloria! Do not take your vehicle anywhere else. I was taking my cars there for years. Never had a problem!!! The best in town, they treat you and your vehicle with respect Service: Engine repairService: Engine repair

  Valarie Frasier
a year ago
My husband and I have been taking both our vehicles to Kevin's Auto Repair for years because of the friendly and personal customer service, the timely repairs and oil changes. They go over and beyond and we wouldn't trust our cars in any other hands.Services: Auto engine diagnostic, Engine repair, Brakes, Oil changeServices: Auto engine diagnostic, Engine repair, Brakes, Oil change

  Kendall Privette
a year ago
I had my car there for 2 whole business days. It got there Saturday afternoon and it is still there today on Wednesday at 3pm. I had to call the shop to ask if my car made it there okay from the tow on Monday and I had to call the shop today to ask for an update. Horrible communication. Its okay if its not done yet and its okay if you dont even know whats wrong with it, but at the very least the office should call everyone at the end of the day and update them on what is going on. It would take 30 minutes max.

  Eraka Helms
a year ago
I got my transmission rebuilt. I was quoted one price then charged more because of rust on bolts. I drove my car a few days and the light came back on. They did diagnostic and cleared the codes saying it was probably bolts too tight. Try to get another quote and they never called me back.Services: Transmission, Auto engine diagnosticServices: Transmission, Auto engine diagnostic

  Marilyn Smalls
2 years ago
My experience at Kevin s Transmission was a very pleasant one. They were very prompt and professional. My vehicle is was in and out with no problems. The staff was very nice and cordial. Ms. Gloria is amazing!! I would definitely recommend them! My car is running great thanks to them!Service: Engine repairService: Engine repair

  Sign Away Financial Group LLC
9 months ago
Communication wasn t the best but the good always outweigh the bad!! If it wasn t for them, I wouldn t have a car. They even vacuumed the inside and washed the outside of my car. 10/10 I highly recommend.

  Latron brown
2 years ago
I went to get a inspection on a slipping on my vehicle. Everything was great at first even wanted to do other business with them as well. Long story short I drove my car there, an was told that I need a complete replacement transmission for the reason being my torque converter was bad . Pricing this at $7000 .Now they explained everything with a familiar code that was in the vehicle memory that I fix my self an erase it. And use it with a completely different perspective. So they will lie to you in your face with a smile an take your money.Not alone the inspection was suppose to be $85 they charged a $100 an that's high compared with $60 but approach with cautionService: Transmission

  Juanita Middleton
2 years ago
Kevin s North Area Transmission did an exceptionally thorough overhaul on my 18 year old car. When I got my car back, I was very pleased with the way it looked and how smoothly it drove. This is certainly not the same car that was towed to Kevin s Transmission. They replaced parts as needed and made sure the car was in tip top shape before it was ready for me. I also received a detailed invoice of all work performed. I highly recommend Kevin's Transmission for any of your car needs.Services: Air & cabin filter replacement, Exhaust, Electrical, Auto engine diagnostic, Body & Trim, Brakes, Oil change

  Courtney Reynolds
3 years ago
Amazing ServiceI was very reluctant to put my car in the shop because I don t have a trusted mechanic in South Carolina. I knew going into the shop I would have to pay for brakes but my transmission should have been a simple deductible for insurance I pay for. Ms. Gloria was a huge help and while calling in the claim for my transmission, she found out I am still covered under the powertrain warranty. She made the call to the dealership and told them what was going on and when I picked up my car she told me what dealership to go to and who I need to talk to so we could get my car repaired.I am thankful I got a good price on parts and labor and even more happy that I now have a trusted mechanic/shop I can go to if I ever need them in the future! I will definitely recommend anyone who needs their vehicles serviced to come here!

  Jeremy Grab
6 months ago
The team at Kevin s did a great job researching and diagnosing the issues my vehicle was having.

  Thomas Elliott
6 years ago
I recently needed a transmission repair/rebuild on my car so I called Kevin's. They promptly came and towed it in. They called to keep me informed what they confirmed was problematic and to let me know when it was ready. Very nice people and very fair prices for their excellent work. Kevin's even took care of a few other issues not related to the transmission, a leaking rear main oil seal on the engine (easy to get to while the transmission was removed), they replaced the original starter with one I purchased but couldn't install, and replaced a bad oxygen sensor. On top of a great repair job they washed my car, cleaned the wheels, and armor all protected the tires. Kevin's offers expert repair service by friendly people at a reasonable price I highly recommend them.

  Geraldine Johnson
11 months ago
Friendly. Ms. Gloria was very helpful . I went in for a quote for my truck window. She provided patience and details. Thank you

  Todd Alan
6 years ago
I brought my escalade to them with a noise in the differential, they replaced it, serviced the transmission, and took care of me 100%. The new rear end developed a problem a couple days later, they repaired it ABSOLUTELY AND COMPLETELY under warranty and not only that, they detailed my car BOTH times they had it. Gloria is amazing and they shop guys are fantastic. They did a great job, their quoted price was exactly what they said, and they went above and beyond to help me out and repair my vehicle. I will bring all of our company vehicles there from now on. You simply cannot be Gloria, Kevin, and the staff there.

  Angela Starkey
4 years ago
The transmission went out in our Chevy Tahoe. We called Kevin s auto based on the reviews and got transferred to Ms. Gloria She was so helpful, caring and most importantly knowledgeable about what was wrong with our vehicle. They towed it & communicated immediately. She called back with daily updates and explained everything in details. I felt like her family member because she was so understanding. I m 19 years into customer service at a hospital so I understand the importance of customer satisfaction. Kevin s auto is awesome!!

  Emilio
3 years ago
Very transparent. They were able to provide me a quote of work I wanted done before I came in. They took my car the same day. They confirmed the work/quote previously discussed remained the same. They provided an eta for the car and I consented the work. They kept me informed throughout the process. They performed the desired work on time at the predetermined price without any surprises. They were respectful/kind/knowledgeable throughout the process.

  Annette Watson
3 years ago
The service here is outstanding! Each time I've visited here i left feeling great about doing business here. The staff are professional, accommodating and go the above and beyond to make sure the customer is well satisfied with the care of your vehicle. I would recommend Kevin's to all who desire great personable auto service! A big thank you to the staff here who have made my experience here most memorable!

  Mikiel Jerrick
2 years ago
The job took 5 days to complete, which was only an hour or so of actual labor for part replacement. We were told that there would be a complimentary car wash, there was still oil on the driver door. When my wife and I returned home we noticed a scratch on the driver side of our car, the car is new, the scratch wasn t there when we took it in for repairs. They have had the car so long we didn t even want to bother about the scratch.Services: Auto engine diagnostic, Engine repair

  Jill B
3 years ago
Wow, we have had our car there for over 3 days and they still cannot give us a price or tell us what is wrong with our car. Are you serious! Picking up our car tomorrow and we will find another place. Do not waste your time coming here! UPDATE - picked the car up, the people are nice but they could not give us a quote after having the car for 3 days. They finally gave us something while we picked the car up and they said they could not tell us how much it would cost because they did not know exactly what was wrong with it until they started fixing it?...a quote is an estimate of what might be wrong. Sorry but a transmission is too expensive of a job, not to at least give an estimate.

  Debbie Smith
4 years ago
Everyone at Kevin s North Area Transmission Shop is super friendly and accommodating. Their automotive work is impeccable as well as the knowledge of the personnel. My transmission in my Nissan Altima SER went out a few years ago and I couldn t find anyone to work on it because I was told by several people it was pain to get to the transmission. We recently moved to this area, called Kevin s and spoke with Ms Gloria. They took my car in immediately and it was ready in less than a week. Ms Gloria kept me up to date as my car was being fixed and explained everything to me every step of the way. We had a wonderful experience with them and will indeed continue to go there for our automotive needs.

  Jeremy Etress
6 years ago
DO NOT USE THIS SHOP!!! I took my car to have a newer engine installed. Was quoted 3 days....and it took 3 and a half weeks. I kept getting the run around on what was going on with it. Originally was supposed to be 1480, but then had to pay 815 more for them to adjust the timing. I would be told I would get a call back in 30 mins...or 2 hours....and never would. Then I got told I needed to be patient and stop calling or I could just come pick it up and they would note the account. Very rude. So almost a month later....finally got my car....and it drives barely 8 hours before it breaks down. Not to mention the engine light was still on when I left the shop so I know they didn't replace any of the stuff needed to make the engine run better. Turns out they never plugged up the knock sensor which slowly messed the timing up again. So now I'm about to have to put my car in a shop, AGAIN, because they failed to put my engine 100% back together. Not to mention my power steering line was leaking because it was loose, and after barely 8 hours of driving, my oil was 3 quarts low. They put a new thermostat on the car as well.....which didn't even tell me the car was overheating before it died. I definitely wouldn't recommend this location to anyone!

  quincy safford
5 years ago
Good place to have your car serviced. Friendly staff. Gloria is wonderful! After a bad experience somewhere else I was able to call Kevin's. Gloria was on point. She had my vehicle picked up and serviced. Fast, reliable, friendly and quick service. I recommend this place.

  T R
2 years ago
Replaced a hose that was causing coolant to leak. Honda claimed I had an engine leak and they would need to further diagnose. I would have given Honda all that money for nothing. Thanks Kevin for looking out for not taking ADVANTAGE!!! It was reasonable price and repaired in no time.

  Claudia Smartt
5 years ago
Look! No! Further! Awesome! Service!I highly recommend this business to anyone who's searching for great and professional mechanics.Gloria is very helpful and listens attentively to your situation, as well as the rest of the staff that works there,so, that the mechanics knows exactly what to do. They get the job done quickly! Prices are very reasonable, as far as I'm concern, their prices are unbeatable!!!

  Maurice Middleton
3 years ago
Brought my 96 caprice here to see why my gas gauge wasn't working. They had it for 3 days and said they ran a long list a tests. Told me I needed to replace my instrument cluste and charged me over 100 dollars to tell me that. Ignoring the fact I already replaced it. Once I got it back I realized I was missing 1 fuse. Yeah I overlooked that at 1st but hate that I paid them over 100 to overlook it too and guess at it. They didn't even drop my tank. What test did yall really perform? What I had listened to their $100+ advice and purchased a $250+ recommended part? Just for it to be a $1 mini fuse. Not to mention they wouldn't let me speak with the technician who performed these test.... thanksService: Auto engine diagnostic

  Tommie Johnson
4 years ago
This shop is willing to do whatever it takes to earn your business. I took my Cadillac in for a serious issues that I tried to get repaired at several other shops. I thought it was going to be a very expensive fix. But they explained the problem and repaired it quickly. I will definitely used them again.