Jones Ford, Inc.

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Candy Bell
3 weeks ago
What a wonderful experience!! So much different than the last time we purchased a vehicle! No sales hounds, no double talk, no separate and divide!! We put off buying this new vehicle for months because we just dreaded having to deal with those jokers!! If I'd only realized why my parents and my husbands parents knew to come to Jones Ford! Shout out to Mike Kane, our salesman and Mike Smith, our financial officer, thanks guys for making this a painless adventure (and that 0.0% interest rate just sweetened the deal!) Thanks guys!!

  Kevin Berkel
3 weeks ago
Had the opportunity to get parts on two separate occasions for my F150. Both times I was helped by Drew McDonald. Not only did they have the parts I needed in stock, but Drew gave excellent and courteous service. Prices were comparable to on-line sites and on a couple of items, cheaper!

  bart walters
a month ago
Service might be great...if they ever get to your vehicle. It'll take a month or so to get you scheduled only for your vehicle to sit in a parking lot for 3-5 days before a technician can even give you an estimate. At that point, you may disagree with going forward due to the costs. So you're without a vehicle 3-5 days for no point whatsoever. We have a Honda and they don't have this scheduling issue. Just saying....Thanks for the response. I had to drop my truck overnight and I did not receive a call from my advisor Chris. I had to call. Also, when I called and requested that my truck be available for pick-up at a 1:00PM, Chris was nowhere to be found and my truck wasn't ready. These are simple things that can help improve customer service during these times.

  April Moore
a month ago
Worst experience ever at this service station. They do not disclose fees charged until you go to pick up your vehicle and have to pay for them for them to allow you to take your car. They charged me MULTIPLE diagnostic fees on items I would have never paid for a fee to have them check out had it been disclosed it would be charged on every single item I mentioned in passing (not just one fee for all). They then responded with completely incoherent responses to the items checked--my toddler would have come up with a more intelligent answer than they did. They told me my seat heater would be almost $2k to repair, even after Ford Warranty sent me an email saying it is covered under my warranty. The service Manager then refused to return multiple messages to discuss it. They completely gaslight and bully their customers. Truly one of the worst customer experiences I have ever had. STRONGLY DISCOURAGE anyone from allowing them anywhere near your car.(added after your response 3-20-24) Thank you for your apology. Will you refund me for all of the excess diagnostic charges now? I should have only been charged for one. They are under my husband's name, Michael Moore. I can only respond here since you refuse to return my phone calls still.

  Natalie S
3 months ago
Every time I ve ever used this dealership it s issue after issue.I had a 93 Ford Ranger that I am restoring bit by bit. They assured me that they could do the work. 90% of all of the work that they did had to be redone by others. I had this work done right before I moved out of state I even requested that they replace all four tires and leave the best one for a spare. They threw them all away and then when I raised my concerns they said we ll take care of it. They called me that it was finished and charged me $100 for a new tire placed on my spare. They couldn t explain why such poor work was done, except for they claimed that the technician that did the work quit right after he performed the work on my vehicle. (that doesn t remove them from their responsibility to uphold quality in my opinion anyway)OMG the air conditioning had to be redone. The brakes had to be redone steering had to be redone. What a nightmare they charged me thousands of dollars for shabby work that had to be paid for again for a different mechanic elsewhere to repair and I wouldn t send my worst enemy to this dealership..Before this event, I went to purchase a vehicle there. The salesman made my skin crawl so I left. I figured I would try another day and maybe get someone else. They refused to let me work with anyone else, so I left and bought a vehicle at Palmetto Ford .Over the years, I have had multiple issues with this dealership there was another time where they took My F150 in for a recall they kept my truck for over four months. I finally started raising hell because I needed my vehicle back and according to their paperwork they only had my truck for a couple of weeks. Turns out that 30 days they destroy the ticket and create a new one. There was another time when they had my truck in for longer than anticipated by a few days .to when they called me to come pick it up. It was approximately half the cost that was quoted to me. That made me very happy! I thought maybe we re making progress and trying to redeem themselves. I got a phone call two days later and they were accusing me of stealing my truck off the lot in the middle of the night!!!. I was angered by this accusation. I had my keys and I had my receipt turns out apparently there were two invoices and they only charged me for one. When I called the general manager telling him about this nightmare interaction with Jones Ford instead of him, realizing that there s a problem at his dealership, his response was Well, did you steal your truck off the lot in the middle of the night????Due to this dealership being so close to my house for so many years, I would give them another chance from time to time, hoping that things had changed but every time it was nothing but a nightmare for me time after time!I would never ever return to this dealership Nor would I ever refer anyone to Jones Ford.

  Matthew Lincoln
2 months ago
We had a recall on our Ford Escape, in contacting Jones Ford (April 2023) we were told there is a huge backlog on recalls and we had to wait 9 months for our appointment. I took our car in on 01/30 and having heard nothing on progress of the fix all day, I called the service department to be told they would be holding our car for an estimated 3-5 days. I tried to get an explanation as to why, after they had 9 months to plan and make sure the parts/staff are available to do the recall repair on the day of our appointment, they still needed to have our car sat in their parking lot for a number of days but what I was told didn't make any sense. In fact, we were told some cars take up to 10 days to have the recall taken care of. This holding period was not communicated to me at anytime and being a 1 car family, this is not something we could do. We first offered to bring the car back on a specific day, when they know they could do the fix that day based on parts availability/staffing but were told that was not possible. On asking about the possibility of a loaner car, I was told they only have around 10 loaner cars at this location and none were available and we would have to 'arrange alternate transport'. I decided after that to go and pick up my car straight away, so we are back to square one after wasting 9 months, with a potentially dangerous recall still not fixed. I am searching around for other Ford dealerships in the area but all have mostly terrible reviews/experiences similar to this. It seems to be a Ford culture problem, mismanaged dealerships which filters down to poor communication/customer service and not many good options for Ford owners in Charleston for recalls/repairs. I would not recommend this dealership until some changes are made to how they handle their recall process

  Ahmad T Almashhadany
3 months ago
Beginning of 2023, we purchased brand new car from Jones Ford. End of 2023 we planned to purchase another vehicle from Jones Ford but their higher price approx 10k difference compared to another dealer (they underestimated our trade value and did not provide any discount on new vehicle like other dealer). We showed the sales team the offer from other Ford dealers to gave the opportunity to reconsider their pricing but they refused. Therefore we apologized to the sales team for not purchasing the vehicle from them (Jones Ford) and decided to purchase the vehicle from the other Ford dealer. However we were surprised the moment we informed the sales team about our decision, they changed their attitude and started to ignore our calls and texts. I found this very unprofessional behavior and short-term thinking to lose future potential customers. I have doubts I will consider Jones Ford anymore.

  Keith Bowman
4 months ago
Almost no aspect of our recent servicing with Jones Ford met our expectations nor measured up to our past experiences. Our car was running fine. We needed servicing for three discreet reasons: 1) a safety recall; 2) periodic preventive maintenance; and 3) a test of the car's high-voltage transit battery (the car is a ten-year old plug-in hybrid). Since no troubleshooting nor complicated diagnosis were involved, this servicing should have been entirely routine. Scheduling service, even for these routine matters, required weeks of advanced notice. Despite having an appointment, I was informed that my car would probably not be seen for 3 to 5 days following drop off. When I asked if a courtesy loaner car was available, I was told that none were. After delivering my car, I was never called with servicing updates. After four days, I phoned my service representative (Laney). She informed me that the parts for the safety recall were on hand, but that my car had not yet been seen. She directed me to phone back following the weekend. When I phoned on Monday (calendar day seven since dropping off), I was told the technician who was going to install the safety recall was sick, but that the routine maintenance and battery check had been completed. I was told the battery was fine, but that it could be replaced for a few hundred dollars if I insisted. It became clear the battery being reference was the 12 volt starter battery, not the high voltage transit battery. I pointed out this discrepancy and insisted that the wrong battery had been tested. I was assured the car would be completed by the end of the day and that I could collect it the following morning. On the following morning, as a precaution, I called at 8:30 AM to confirm my car's availability. After Laney answered the phone, my call was disconnected when I identified myself! I immediately called back, but was compelled to leave a voice message with my phone number. Subsequent calls at 9, 9:30, and 10:00 AM went to voice mail also. I was finally called by Laney at 10:18, with no explanation for why I was disconnected at 8:30 nor why, after being assured the car would be ready the previous day, it took so long to call me to report the car was ready for pickup. Laney insisted that she tried to call me back immediately at 8:30, but that call probably occurred while I was calling her back to leave my first message. She did not leave a message of her own. To add insult to injury, I was told that no periodic preventive maintenance was warranted or performed and no test was available for the transit battery. Not even an oil change or tire rotation, despite the fact that I had not had either of these services performed at Jones Ford previously. In other words, my car was unavailable to me for eight days and the only thing that was accomplished was to install a safety recall related to a cable bushing on the shifter. In the end, I was not charged anything, except for my time and the inconvenience of being deprived my vehicle for over a week.

  Bryan Hoffman
3 months ago
I recently purchased a pre-owned F150 and worked with Anthony on the sales team. The process was extremely smooth.There are some minor technical issues with the truck that I'll have to get addressed when I can drop the truck back off. I'm hoping that it will be a quick fix and I can provide a full 5 star review.

  Anthony Certa
2 months ago
I had the fortunate opportunity to work with Brittany Conley for my F-150 service. She was extremely helpful, kept me in the loop with all updates and timelines. My service included a third party insurance that Brittany was able to work with and get all issues covered.Brittany made my Jones Ford experience well worth the trip to North Charleston, I will be back.

  Kyle Dillon
10 months ago
We recently purchased our second vehicle from Jones Ford, and you can bet on us going back again. Mike Kane provided outstanding customer service throughout the entire process, and ensured we got the exact vehicle we wanted. Mike fielded all questions with professionalism over the the course of several months as we waited for our new Bronco. You can count on Jones ford to take care of you.

  Renee Pritchett
a month ago
I always come to jones ford due to them having quick lane I was the first to get there since it s suppose to be first come first serves. The guy at the counter name Chris who I never seen before was RUDE AF then I m watching and he giving the mechanics everybody else key but mines and all I wanted was an oil change. Let s just say he needs to fix his attitude like he didn t want to serve me because I was black.

  Brandon Bowden
2 months ago
I am writing to express my extreme dissatisfaction and frustration with the lack of progress and communication regarding the repair of my 2018 F150. Despite our previous discussions and agreements, I am concerned about the apparent negligence in handling the necessary paperwork and communication with relevant parties.Firstly, I was informed that my vehicle was not covered by the warranty, yet upon checking with TWS, they have no record of any recent claims in the year 2024. The last communication they have on file is dated 25 August 2023. This misinformation has caused unnecessary stress and confusion on my part.Furthermore, today's interactions have only added to my dissatisfaction. Despite our prior agreement to contact the Nissan parts and service director to resolve the financial aspect of the repair, I received no updates throughout the day. When I reached out at 5:13 pm, I was informed that all necessary information had been received but that the shop had closed at 5:15 pm, preventing any further progress today.I understand that unforeseen circumstances may arise, but the lack of proactive communication is unacceptable. When I requested a timeframe for a follow-up call, I was simply told, "I will call you," leaving me in the dark about the status of my vehicle.

  Robb Rosol
3 weeks ago
I would not go back if it was the last body shop on earth! After the 5th week of nothing I had to call and find out what the part number was causing the holdup. I found the part in minutes and informed the shop. Now that part was clearly not the last thing as we are now into week 6! It's a clown show!

  Bill Isley
2 weeks ago
Daughter had her 2017 Edge towed to JF week of March 30 th where they diagnosed starter, alternator and belts malfunctioning. Repair costs: $3700Took car via tow to local mechanic in West Ashley where it was ONLY the belt in need of replacement. Costs: $200. Car runs great.Very very disappointing. Very very.

  Carl
3 months ago
The absolute worst service. Bought my car here and still treated like crap. Service dept won t answer the phone return calls or let you know when your car is done. Most recently I had to book my recall service 6 MONTHS in advance and once I took my car in, it sat for 5 days before anyone looked at it! Completely mismanaged operation. Go elsewhere

  Guydetra E. Simmons
5 months ago
I have gotten an oil change at their quick service before and decided to return when I was needing four new tires they were able to take care of me and the services was great. This summer I paid off my jeep and decided to get some well needed repairs done... (A/C, oil leak, window etc.)I said why not try Jones Ford.... I was more than satisfied! I would like to give Thanks to Jeff Glover and Scott Dischert for all that they do over there and the rest of the staff members that make it happen.Ms. Simmons

  Devin Yeatman
2 months ago
Avoid the service department like the plague, especially for a diesel. Had our broke down work truck towed to Jones in mid-November and by mid-January they still hadn't looked at it. What's worse is that after the New Year I was told the equivalent of "yours is next, I swear" and then when I called back a week later, I was told 3 big jobs had come in and now it might be another month before our truck could get looked at. Uhhh, what? Sadly, had to tow our truck to another dealer (Summerville Ford), who turned around our other diesel repair in 1.5 weeks

  Ron Hill
8 months ago
Vince and his team at the collision center went above and beyond to repair my mustang. The work was preformed in the timeframe that was estimated and my car looks brand new. Highly recommend ask for Vince, he will more than take car of your repair. Ron Hill

  Randy Priester
5 months ago
If I could give 0 stars I would. I have a new Ford that had a recall because it would not start. I had an appointment with them a month ago. I dropped the car off for 15 days. They could not fix the recall issue but instead fixed my back up camera. I did not bring my truck in to have them fix the back up camera. I brought it in because it wouldn t start. So I had to pay $750 for my rental car while they did not even fix the issue with my truck. I have to drive around hoping that it will start. I can t take it back to this dealership bc they won t be able to fix the problem and I will be stuck paying for the rental every day while it takes them 2 weeks to drag their feet and not even fix my truck. I won t be buying a Ford ever again.

  James Schultz
5 months ago
Predatory fees, terrible customer service, overpromise and underdeliver.Fees: $200 bucks charged as soon as I get to the service desk. They make you swipe your card before you leave. I understand time is money, but I ended up spending $2500 here. The least they could do was apply the $200 to my total bill. The kicker: when I show up to pay the $2500 they flatly say 3.5% fee for using a credit card and they don't take checks. That is absolutely something that needs to be discussed before a client is dropped off at the service center.Customer service: I dropped my car off on a Tuesday and was completed Wednesday of the following week even though I was told Friday. No loaner car is ever available. I'm forced to just figure out my transportation for a week. Really awful communication from the advisor. My advisor never called to give me updates along the way. I had to call every day for an update and the advisor was always away from the desk. The persons answering the phone never know enough to give me a good explanation. I was told the advisor would call me with a clearer answer, but never did. I never got an apology for the extended delay. This is truly basic customer service stuff I'm expecting.I don't think I'm asking much here. I bought my truck at Jones Ford and they couldn't care less about customer loyalty. It really makes me sick that I have given them my money already but I won't anymore. I will drive further away in hopes of being treated better.

  Ronald Holliday
4 months ago
Factory recall issue. I was given appointment 8 months ago. I waited the 8 months patiently. I arrived 1/2 hour ahead of time. Check car in asked how long approximately for repair was told 2 or three days!!! Sounds like the seinfield episode ! They know how to make the appointment but not how to keep the appointment!!!

  Peggy Shelton
2 months ago
Excellent service in the Parts Department and also in the Quick Lane Service Department! Part ordered and followed up as received then on to Quick Lane Service. Great work in both departments Jones Ford!!

  Gene Haddock
2 years ago
EDIT: Sales process was the best ever---- service, not so much. Do Not expect Quick Lane to make your service quicker. If you can't request an oil change on their site, don't keep trying 3 or 4 more times... it doesn't allow that. You have to come wait in line with all those that don't mind waiting in line without a scheduled appointment.

  Debra Weninger
3 months ago
Service department is the worst, we've been loyal Ford customers for 30 years. No more, never buying another Ford again. I filed a complaint with the Ford Corp office, haven't heard a word from anyone.

  Jason L
a month ago
Their service department is awful. They told me to come in to swap out a part under warranty and then said I would have to leave the vehicle there. The part is not connected to the vehicle so they should not matter. They also do not have any loaner vehicles available for warranty work.

  erick wessinger
2 months ago
I've had a couple experiences with the parts department over the past month. Very professional and up to date with modern times and assisting you be sending info to make sure you are getting the correct parts.

  Lili Sweeney
6 months ago
Worst experience of my life, will never go back - car sat for almost 2 weeks after my scheduled diagnostics appointment without being looked at once. There was zero communication from the service department and when I contacted them I was repeatedly misled about the status of my car.My Escape's check engine light had been on and off for weeks so I made an appt for diagnostics (around 3 weeks in advance) for the morning of September 27th. When I dropped my car off the evening before, I was asked if I knew it'd be "3-5 days until the car could be looked at," something I wasn't made aware of when scheduling despite having made the appt on the phone with a real person. I asked if I could bring my car back in a couple days if that was the case and was told no because, "it may be looked at tomorrow." Fine, I left to pick up my rental and moved on. I heard nothing following the day of my appt so called to check on any progress. I was told it had yet to be looked at but that "they were hoping to get to it that afternoon or Friday." Again, I heard nothing. I called for an update that following Monday and was told it still hadn't been looked at due to a tech shortage but now was second on the list, and would hopefully be done today or tomorrow. Nothing, again. I called Tuesday afternoon and was told once more it hadn t been looked at but would be soon. More nothing.Then, on Thursday, October 5th I called and was told explicitly by Brittany Conley that my car was with a technician and she was just waiting to receive the report. Still heard nothing, the rest of that day or the next.By the time Monday, October 9th came, 13 days after dropping off my car, I d reached my end as I m a student and do not have $1000+ to continue to spend on rentals or the ability to not have daily personal transport. Anyways, the first time I called that day around noon I was told who I was speaking with in service couldn t tell me a single thing about my car, not even when asked for a simple yes or no answer to has it been looked at. I was told I needed to wait on a call from Brittany since she was my assigned advisor (keeping in mind that at this point I hadn't received a call once despite having requested to be called back multiple times). So, after about an hour I called again and spoke with an advisor who said Brittany was still on break but who knew about that (my car) and told me it was in progress. I finally received a call close to 3 pm during which Brittany said something along the lines of my car was with a tech. After I questioned this, saying she told me the same thing last Thursday we came to the point where she admitted that no, it has not been looked at. I then told her I'd be coming to get my car in a few hours. She said ok, and that was it, no explanation, no attempt whatsoever to rectify the situation, not even a simple sorry. Same thing when I arrived for my car. I was handed my keys and paperwork (that I had to specifically ask for) with no more than a hello and goodbye.In the end, my car sat for almost 2 weeks after my scheduled appt with nothing being done and no one ever even looking at it. During that time the service department did not call or reach out to me one single time and when I called for status updates I was consistently met with vague false timelines and eventual complete lies. My service advisor Brittany Conley was not once understanding, apologetic, or transparent and I now have my car with no answers to what may be wrong and hundreds of dollars wasted on a rental.It is completely unacceptable for a business to be run this way and Ford should be embarrassed to be associated with this dealership. I have been using Ford for service for 5+ years, including this dealership several times, and have never been so utterly appalled by how a situation was handled or how I was treated.P.S. The cherry on top is that the paper I received states no work performed, cust had to have vehicle like the reason nothing was done was somehow my fault, absolutely insane!

  Harold Newton
a month ago
Got taken care of by Mel Gordon and Diane Jordan. They were awesome and I went Mel because he was highly recommended when my mother got her car a few years back.

  B M
3 years ago
My wife and I bought a used 2013 F150 from Jones Ford, We couldn't be happier. The transaction was easy, no high pressure sales tactics or pushing for tons of extra fees. The deal was fair and transparent which is very uncommon for a dealership. After we bought the truck there was a small mechanical problem, not Jones Ford's fault by any means but they went above and beyond to help correct the issue with no argument whatsoever. All of the people we talked too seemed to be named Mike but our salesman was Mike Cane and I can't speack highly enough of them.