Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Katherine Parham
3 weeks ago
Should be Crook in Crews and doesn t even deserve a star! This collision center is the worst experience I ve ever had. Nine months later and thousands of dollars, I m still waiting for we guarantee our work. Their awful quality and professionalism is going to cause a huge loss, possibly deadly if nothing continues to be done. The only way they could get me to do any business with them after they correct my car, is to pay the rest of my loan off and give me a brand new car too. I will continue to give them poor reviews on every single department of the Crews company.
Katie Dammeyer
4 months ago
Scheduled an appointment for a quote for repairs. Could not find the location of the office and called for help. Office staff was rude on the phone trying to direct me. Upon arriving for my appointment for a quote, was asked if insurance claim would be filed. I said I did not think so but was not totally sure just wanted an estimate. Front office staff was instantly annoyed and informed me that another customer asked for a quote and then filed through insurance so the quote was no good. Office staff told me asking for a quote was a waste of their time . I continued to ask for a quote since that was what my appointment was for and the front office staff rolled their eyes at me and reluctantly asked me to fill out paperwork. The quote took maybe all of 10 minutes to generate so the harassment from the staff upon entering for a scheduled quote seemed highly unnecessary.
Aljoker 74
a month ago
Alex and DeeDee are two soulless and lazy people!! Taking your car to this place is the biggest mistake you could make. They gave me a date, and my car sat past the date with all its mud..they were straight out refusing to clean the mud because they didn t have enough staff, and they even dared to ask for money to tow it to a cleaning place as if we need to wax it or something. On top of all that they lied to me and told me it was the insurance fault, meanwhile the insurance paid them for cleaning time and has asked them to clean of the mud underneath to see the damage I have never worked with a soulless company like this.
Andrew Mastrantoni
2 months ago
Worked with my insurance with minimal involvement needed from me, communicated updates frequently, and the service was timely. The pre-pick up cleaning/detail did not go unnoticed. Would definitely recommend, even if your insurance tries to get you to go through Caliber of Gerber.
Molly Watkins
5 months ago
Crews Chevrolet Collision Center is fantastic ! The manager there, Mr.Todd, knows what he s doing & he works with an amazing team.I was very hesitant about taking my Ford Mustang to a Chevrolet shop in the first place, lol, but I am so glad I did. They did a phenomenal job with my car & I highly recommend them to anyone that needs any type of body repair done on any vehicle. Mr.Todd even took the time to introduce me to each person that had a hand in fixing my car & that was really incredible. They were all so very friendly & professional and that makes all the difference in the world to know that your business means so much to them. So I just want to say thank you to each & every one of you at the collision center at Crews Chevrolet !!!Service: Auto body & trim repair
Caren Cousino
5 months ago
They ve messed up our bill, a bumper that they had to reorder, charged extra for something they forgot to do. They ve had our car for almost 3 months and are so confused they can t follow simple invoice billing from the insurance company, even though the insurance company has been contacting them daily to get this resolved. Never will we ever go to them again nor should anyone else in our opinion. We d give them a 0 if we could.Service: Auto body & trim repair
Shauntae Edwards
11 months ago
I ve been trying to reach someone in reference to my 2021 Hyundai Elantra. It was in their shop from October last year until a couple months ago. Once I got it back, I had to return the car because of issues with the battery. Then,I had to have it towed last week because the car wouldn t start. Now, Hyundai of North Charleston is saying that the engine ceased due to a drain plug being improperly installed by whoever worked on it last. Well, guess who worked on it last? I emailed the manager last week and I have yet to receive a loaner or a simple response.
Adam Mace
a year ago
Frankly would not recommend. Not a comment on the front office, they were all really great. But was told to pick up my car after collision repair because everything was finished up. Then got in my car and the door panel was installed incorrectly and I couldn't adjust my mirror. They redid it while I waited. Then dove off the lot and instantly my all my engine lights come on, my engine is misfiring, and the car won't accelerate normally. Was told there were no codes on the car, couldn't be anything important and if it keeps happening to take it somewhere else. Then once I get home, go out side and find my tire completely flat the next day. Just seems like a real lack of detail. Even if somehow this stuff ends up being a coincidence and not relating to my accident, I really feel like it should not have totally escaped their notice. It makes me a little uneasy with the thoroughness of their work. I did really like the staff who worked there, and hopefully this was a one-off with my car. But just felt like I had to leave an honest review for others out there to take a close look at your vehicle afterwards if you end up taking it to crews collision.Service: Body & Trim