AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Quincy Mr. Quick Poaches
a month ago
The people here were very helpful. They noticed I needed help and walked up to me, instead of watching me struggle or waiting for me to come to them. I needed some sockets for a job I was stuck on and they got me out of there and back to work.

  Leah Luvv
7 months ago
Great help from staff. Teacher and customer service all in one. I appreciate the help and they even stated open 20 mins late for my last min help needed.

  Ebony Mann
a year ago
I purchased antifreeze for my car because it was low. I thought I had a funnel in my trunk and forgot that I left it in my shed at home. Because I was attempting to pour it in my reservoir the clerk let me borrow the store use funnel. That meant the world to me. Thanks Auto Zone. They also have self checkout

  Ja'Narie Lowe
2 years ago
A young man named Scott gave me excellent customer service. I told him I needed screws for my license plate and he took one look at my car and knew exactly which screw I needed. He also applied the screws for me. I thank you so much Scott!

  cynthia Williams
a year ago
went to get items to change my oil and I didn't know what filter my car took. This lady asked me which 1 because the system shows 2. I said well u should tell me which 1 even with the VIN # she couldn't help. So why did u have this job? help me is ur job

  Jeannine Clemens
4 years ago
Two ladies were working alone today and they were completely slammed. They stayed cool taking turns being outside because part of what they do is check/replace batteries and "check engine" lights. Customers were pouring in, the phone was ringing off the hook. And they kept everything under control with the greatest amount of aplomb. Highly recommended. Go Girls!!!!

  Mildred Polite
2 years ago
The Staff are always friendly and helpful to you. They're eagerly waiting to help you with whatever you need. Whether it's a new battery or changing your windshield wipers. Or finding the many parts and tools for your car and loan you there tools for you to help yourself with car repairs.

  Eleanor Tyler
4 years ago
Thank you! Professional! Fast! We were traveling from out of town. Issues with battery or alternator. Professional young man was outside immediately. He tested both. He diagnosed. He took care of our purchase quickly & instead of taking our money to purchase tools for installation, he put the battery on a cart, brought it out, installed it & took the old one. All we had to do was pop the hood. Total visit - 20 minutes. Price was in line. The service was above & beyond.

  David Tatterson
4 years ago
Tony D was extremely helpful in jump starting our car. We were staying in a house just down the street and when we went to leave the car battery was drained. We walked up the street to this store and he let us borrow their portable jumper. Sadly it didn t work, so we pushed the car to the store and he jumped our car with his own and sent us safely on our way. Exceptional service!!

  vivian flash
2 years ago
I have never been met with such blatant disdain for a customers needs. Toby or Tory was at the counter when I walked in. I told him I needed to find out the specific oil needed for a vehicle. He immediately barked 5W-30! I have been here weekly and he s always a pill so I wasn t surprised that he was so dismissive. I said this is a European vehicle and needs something specific do you mind looking it up? He replied 5w- 30 is what is recommended for this climate.I am not interested in the basic climate accepted oil. Why is this guy even here if he can t assist customers?When I asked him to look up my Audi Q5 he said the system didn t have my car in it.. Clearly a power struggle was beginning. Why are we paying snarky customer service employees who have no interest in servicing customers. He then stalked me at the isle as I confirmed with my shop on the phone to select the right one further trying to insert his whack energy and authority.When I brought a different kind of oil to the counter he tries to backpeddle saying the system showed that option even though moments earlier the system didn t have my car Autozone may have more inventory then the place across the street but you ve lost reliable business. Unacceptable rude behavior. If you don t like working with people DONT.

  TYREKA OWENS
5 years ago
Customer service wasn't great at all. Could use more organization in handling a long line of customers. I just needed to get the check engine light looked at and info on resetting it. Although I had already waited in line for awhile, when it was my turn at the counter, the clerk said I had to wait until he took care of everyone else behind me, which was 8-10 more ppl and growing. Then he said I could go to another location if I didn't want to wait.

  Anything with An engine
4 years ago
I m from Houston but I travel for work, my truck started messing up on me on the way home the other day so I decided to swing in and see what they could do to help me, they were all wonderful employees, the guys in the front were savvy but not professionals, they called a guy out of the back that was wearing a weathered and stained shirt and I knew then that he was who I needed to help, he climbed all in the engine bay with me to find things and under the truck to point a few things out and was willing to get dirty, in the end we didn t figure it out and had to return some parts. I ve been to many stores across the country and it was by far the best experience at any autozone I ve ever been to,

  Jeffrey Burton
4 years ago
I come here for convenience of the location and that's hit. Customer service is usually unsatisfactory. I almost feel like I am not welcome there. Almost like I am a bother for coming in and asking for the workers to do what they are there for. Not all employees suck but you will know immediately which ones do

  Ez Wendell
a year ago
They were seemingly unconcerned about replacing my battery for a new one...plus they didn't bother to check on the possible cause for my request.

  Sean Malcolm Jr.
2 years ago
I visit the Rivers Ave location quite frequently. I appreciate the staff that take the time to explain auto parts info that is foreign to me. No matter the question I always get help or a referral to someone or someplace.My disappointment is each time I enter the store, I m noticing more and more staff are not wearing masks. When I ve asked why, I ve gotten the I forgot answer.My question is, are autozone staff not required to follow the same cdc recommendations as the customers?I noticed a sign on the door asking the customers to please wear a mask? I ve also noticed customers run back to the car to retrieve their mask before entering.Statistics say that our area has a high transmission of COVID 19. It s real and I suggest Upper manage should address the staff on their customers personal safety concerns as well as their own. Let s work together against COVID!Thank youSean Malcolm Jr.

  Luke Vehorn
4 years ago
The entire crew was super helpful and super nice! Ryan went out of his way to assist with a rather challenging battery replacement. It was near the end of the day, really hot, and a tough situation. Ryan was patient and maintained his composure, making AutoZone look really good on a difficult day. Thanks to this awesome team on Rivers Ave.!!!!

  Rodney nesbitt
4 years ago
i was there yesterday and service was poor at best the manager was busy hitting on women along with his employee two customers left they just got tired of waiting as i did, this is not the fist time this nor the fifth however this is the first store that i have ever written a review on a business and as a owner myself i would want to know if my workers behavior was this poor.

  Diane Myers
3 years ago
Tristan was so generous with his time today. It's always "nice" to be around someone "nice". Thanks such much for your help today Tristan! . Hope I've gotten the name right.

  Shawquna Evans
11 months ago
Friendly staff went up and beyond to help me resolve my issues

  Renae Casterline
3 years ago
Triston was amazing. He changed my daughter s headlight bulbs. It was not an easy job! He was so kind to her. Her husband is deployed for the military. She had no headlights to make the drive for the move. Now she is safe! Thanks Triston!!

  J Rock
4 years ago
The male that helped me was right on target as to what was exactly needed. The other females, currently, working with other were well knowledge and impressive. The entire visit was awesome!

  Rex Bills
10 months ago
Very polite and had everything I needed

  Britt Scott
2 years ago
Went in, found what I needed, greeted at the counter by a friendly person, paid and left in under 10 minutes. That's all I can ask for or expect.

  Alonzo Tisdale
6 years ago
Got in and out within 10 mins. A staff member named Keira is fantastic. She helped me out when I couldn't find what I needed. I totally recommend this place.

  Derrick Jackson
6 years ago
The staff is very helpful.. they listen well so in return they help with the rite parts and accessories needed. I have had nothing but good experiences here.

  Mason Meendernink
4 years ago
I am very disappointed with the service that I received here their employee Bryan who works there is very discourteous and is not worried about the customers or being a good face for the company, he provided me false pricing information and wasted my time and gas and would not honor the price he quoted me over the phone and would not price match with o'Reilly auto part's.

  Caroline Arick
2 years ago
both employees i encountered (friday afternoon 4:45, 5/21/21) were quite reluctant to help -or answer questions -or be kind to customers. maybe it's the heat. but im taking my business anywhere but here.

  Deborah bouregba
a year ago
Not happy with my service I will go somewhere else now thank

  CaroI Atterberry
a year ago
My experience never keep a customer waiting always asking help looking for something

  Darlene Knight
4 years ago
Great!! I had to get wiper blades but have no idea how to get them off or on. The guy came out and did it for me. Thanks so much