Prothro Chevrolet Buick GMC

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Zhane Williams
a month ago
I received my car back from them after it has been in the shop for 3 months from me hitting a deer. All my light were still on my dashboard. My car started to run hot. Come to find out my radiator hoses wasn t attached to the radiator. I do not recommend anyone to go to this shop.

  Richard Caron
a year ago
Dropped in unexpected at about 5pm on a Friday with electrical issues with a newish 2022 Buick Enclave. We were on our way from Ottawa, Ontario, Canada, headed to Indian Hsrbour Beach, Florida.The Battery voltage was low and not charging at highway speeds. The service staff jumped to our help. THANKS ALL.Testing did not discover any issues.Will report later if issues surface.

  Rick Patrick
6 months ago
My truck looks like new again. Andrew fixed everything that was on the preliminary estimate.

  Randy Ivey
7 months ago
Very friendly and knowledgeable staff. A friend had recently done business with them and had favorable interaction. I was able to make a very good deal quickly and I was on my way. No pressure - straight shooters and highly recommended!

  Jeffery Staser
6 months ago
Service was excellent once they got my truck into the shop. Score would have been much higher had it not taken two trips to the service center without follow-up and then an email to the dealership manager before my appointment was made. Jeff and Mark were very detailed in their explanation of the issue and the updates needed and truck was returned spotless. Great comeback guys!!!

  Johnny Tiller
2 months ago
Salesman was great and the offer was best that I could find. Had the vehicle and color i wanted. Great experience.

  Craig Hardee
7 months ago
This was the most enjoyable purchase I ve ever made. Pro was extremely knowledgeable about his products. I ll definitely be back and recommend all my friends and family.

  Sandra Polichron
8 months ago
I don t have enough positive words to express how wonderful Prothro Chevrolet is. My family hit a rogue truck tire on our way to Flotida. The tire broke my radiator and condenser. The incredible team at Prothro Chevrolet got my traverse fixed incredibly fast. They even brought us to a local hotel and treated us with such kindness. They truly made a terrible situation so much better. Jeff in the service team was simply the best. Thank You Prothro!

  Laura hittmann
5 months ago
The service guy who stands at the computer where you drop off the certified vehicles is a great person, very informative, polite and friendly, I feel like he s part of my family

  Lauren Pruden
11 months ago
Wonderful service and experience. Pro went above and beyond to make sure I had exactly what I needed to purchase my new car. I could not have asked for a better dealership to work with. Highly recommend. You know exactly what you re getting and he is very thorough. One of the easiest decisions I ve made thanks to Pro!

  Danielle Hooker
7 months ago
Great customer service!! Just bought my very first brand new vehicle from them with no regrets. Great communication, price & service. Highly recommended.

  Daishawn Mcfadden
6 months ago
Got in a little early Jeff checked me in and was super nice and funny. They called and informed me of steps they need to make etc. Great place

  cliff Eaddy
9 months ago
Over the last 20 years my wife and I have purchased 10 new vehicles from Prothro Chevrolet. I have moved and lived in 3 different states during that time, but always end up coming back for my vehicle needs. Today, I will travel from GA to buy our 11th new vehicle. Don t waste your time at other dealers.

  Eddie Gardner
3 months ago
They are the nicest people I've ever done business with.

  Angelia Gibson
a year ago
First and foremost the technician who I spoke to was very rude and not knowledgeable of the problems that I was dealing with at hand with my vehicle. The two times that I spoke with him about my Impala he was rushing me off the phone and over talking me. Whereas it was impossible for me to even explain to him exactly what problems I was experiencing with my car. Left my vehicle there for two days just be charged $140 for nothing. No one drove the car to see exactly what it was doing. I thoroughly explained to the technician once the car gets into 3rd gear it starts to tremble and cut back. But they insisted on me leaving it there to have it checked when the car is cold and hot. Supposedly no codes came up with both diagnosis. But insisted that I leave it there to have more test ran for another $140 an hour to figure out what's going on. So why would I want to leave my vehicle with Prothro again or refer any business to them. I'm highly disappointed with the service dept. because they were highly recommended.

  Rick Richardson
7 months ago
Have dealing with them for 27 years in all phases of their business. I have always received the best service that is available. Thank you for your service. Nobody does it better.

  Marlo Miles
a year ago
This is my second car I have purchased from Prothro Chevrolet. David Timmons found me exactly what I wanted quickly David was very courteous and a big help in finding the vehicle that suited me he was a A1 salesman

  Timmyeon Pendergrass
6 months ago
Please don t ever take your vehicle here for a repair they had my vehicle for 5 months and when I received my vehicle back after the repairs I had to take it back 8 times after the repair because my door was leaking then the trunk started leaking and it s still leaking do not ever take your vehicle here for repair PLEASE DONT!!!

  DON RODRIGUEZ
3 years ago
2004 gmc yukon south bound I-95 and my right front wheel bearing went out . Called prothro to tow it in and repair it Monday . Both front wheel bearing hubs replace , right front brake caliper and bracket , right front rotor replaced . replaced break pads and turn the rotors. $1774.29 parts and labor . Picked up the truck Wednesday morning .

  Chantel Butler
6 months ago
I m from out of town and I need an oil change and they won t fit me in. Don t go to this one if u don t make an appointment days before. This is why I hate these small town Chevy dealerships

  Elaine McIntosh
8 months ago
Prothro is always helpful, courteous, and friendly to us with all our vehicle needs. The service is great as well.

  Donald Ellis
a year ago
I needed the rear bumper to be repainted. The body shop manager, Andrew Stone, explained the process prior to my dropping off the car so that I could plan to be without the car for a few days. The work was done on time. The bumper looks like new and matches the body color. Excellent job!

  sue dodson
3 weeks ago
Friendly staff, took care of me and my car

  Melissa Grate
a year ago
Friendly, knowledgeable sales person assisted me with each step of the vehicle buying process. He took the time to show and explain all the new features available in my 2023 Buick Encore GX. My purchase was seamless! Love the family atmosphere at Prothro Chevrolet!

  Gregg R
2 years ago
I'll preface this by saying the sales person I deal with I'd give 5 stars. This review is about the service.I recently brought my vehicle in for an oil change and tire rotation. I prefer using the dealer because they claim to do a 27 point inspection and with summer driving approaching I wanted to be sure the car was ready.When I picked up my car the receipt did say they preformed the inspection. However when I couldn't find the "checklist" I was told they were out of them but they did the inspection.So if they did the inspection why didn't they notice a missing fog light bulb, or a shredded rear wiper blade, or all 4 tires under inflated. Also 10,000 miles prior they marked rear brakes at 3mm. So what are they now? My tire treads look low to me, are they safe for a long trip?It is obvious they didn't do the inspection they said they did. So how can I be sure they did anything?Edit: I had my tires replaced elsewhere and they didn't reset the sensors. Protho did this for me at no charge, they restored my faith in their service team.

  Betty Harless
a year ago
Well where do I begin I live out of state was in Florida my 2023 truck just stalled had to have it towed to the chevy dealer in Florida they said it needed a water pump it would take 6 months to a year I was in tears called my dealer where i bought my truck he said there s only 3 in the United States yes just 3 one was in manning sc. so I called the dealer chad at pethro Chevy said if we had the truck here it would not be a problem so I had it towed to pethro Chevy from Florida the dealership in Florida was very rude and obnoxious he wouldn t even call around to find the part from Chevy chad and all the staff at this dealership is outstanding thank you guys I am very grateful if you have any doubts at all just think if there willing to go that far for a customer they ve never meet just think how well off you are to have a gentleman like chad to go the extra mile thank you all Pethro Chevy

  Matt Bush
10 months ago
I was aware of the actual repair my vehicle needed, but was advised that I was incorrect. Had to drive to a gmc dealership in Columbia to save $340.00. I wish I could trust the local dealership, but looks like I ll be making the drive to Columbia for future service.

  Allen Brown
2 years ago
Hands down the best customer service I have ever had! Unfortunately my 2018 GMC had an issue while traveling and broke down in Manning, SC on a Saturday right at about closing time for the dealership. The guys stayed open after hours long enough for me to have my truck and boat towed to the dealership and stored within their fence. They supplied me with a loaner for the weekend until the service dept. opened back up on Monday. Unfortunately my truck had a major issue and had to have the entire fuel system replaced which took a while but all in all a reasonable amount of time for the size of the job. The entire time my truck was being repaired Chad kept me informed and helped me out with more information on getting reimbursed for hotel stays and additional rental cost. All of this was provided to a guy (me) from out of state that until that Saturday didn t know Prothro Chevy even existed. I can t say enough about how great these guys and General Motors treated me.Sincerely, Allen Brown

  Billy Aycock
10 months ago
I ve bought 3 vehicles from Prothro Chevrolet and I ve gotten a great deal every time. The service department works me right in and gets me out quick

  Emanuel Dinkins
a year ago
Bad experience with this Dealer!!!!! Salesman lied and ran my fiancee's credit for a vehicle that they no longer owned to try and sell her something else.Mpst dishonest salesman I have ever dealt with.