Lugoff Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  amanda jones
4 months ago
I had an appointment to get my oil changed and tires rotated at 12. We got there a couple mins early and checked in, was told it would take about an hour. At 1:00 I went back to check how much longer and they were just getting my car on the lift, said it would be ready in 20 minutes. At 2:20 they finally came and got me. Said they did their little inspection, topped all the fluids, changed my oil and rotated my tires. I wasn't off the lot 5 minutes before my washer light came on the dash. Makes me wonder if they even did their inspection like they said or just skipped it since they were so far behind. We won't be going back to Lugoff Ford for any service. It's really a shame because when we bought our vehicle there it was a great experience with Ian, so we were hoping for the same service with maintenance.

  Shelly Lich
2 months ago
Shame on you Lugoff Ford Service Department for your lack of customer service and mediocre attempt to rectify a situation. We were a loyal customer who, over the last 2 years, has given you $7000 in business.My husband took his truck in a couple of weeks ago because the fan in his 2017 F-150 continuously ran (even when he cold started his truck in the morning in 20 degree temps, covered in frost) it runs like the engine is overheating and there were also some indications that the starter might be going out.. First, they never called to discuss the findings or get approval for repairs and husband had to call a couple times to follow up. He was told that the starter was being installed and that they believed that the faulty starter was what was causing the fan to run. When we picked up the truck they confirmed that they removed and reinstalled the fan relay, reset the electrical module and the fan is now properly working. My husband drove the truck home and the fan worked normally. The next day when driving home from work he turned on the air conditioner and to his surprise it was not working AND the fan started running nonstop again.(Mind you, the air conditioner worked perfectly fine when it was dropped off)The truck goes back into their shop for diagnostics and the service advisor calls and says that their diagnosis indicates that the wrong kind of Freon has been added to the air conditioning system and now we need a new air conditioning system upwards of 3K. Ted explained that there has never been any work done on the air conditioning system and that the truck has only been worked on by a Ford Dealerships . The Advisor said they will run it through diagnostic again and have the service manager call us.The service manager called today and insinuated that WE put the wrong freon in it . Even referenced that you can go to a AutoZone and purchase Freon and recharge system and perhaps the wrong bottle was chosen or some other place that might have service it and put in the wrong freon. Ted explained that there has to be a mistake, we've never had any work done on the air conditioner and furthermore it has never taken to anywhere besides a Ford Dealership and he provided the name of the other 2 Ford dealership. My husband told him that his air conditioner worked fine when he dropped the truck off for repair. Ted asked the service manager if he considered that his diagnostic machine might be faulty? Very arrogantly the service manager said he trusts his new 8K machine that is regulated and certified by the bla bla bla (can't recall who he said now but at this point he started sounding like the caller from the Peanuts with all the "justification" he was rattling off) again we insisted that there is no way the freon was cross contamination as he kept implying. We mentioned to him that just because something is expensive and new doesn't mean it can't be faulty. It's a piece of equipment. After a much heated discussion, when asked if he was going to trust a piece of equipment over a loyal customer that had spent around 7k at his shop he said that the trust goes both ways and you are not trusting our diagnosis, he then went on to say he trusts his new equipment and has NO reason not to, because it worked on 5 other vehicles afterwards.Instead of asking questions to help resolve the issues, they choose to trust technology over a customer. But hey, he told us they are not charging us a diagnostic fee and will be dropping the truck back off as is. Then a little later, my husband gets a text saying they were going to hook it up to the SAME machine, surprise once again it came back as cross contamination and next thing you know the truck was delivered back to our driveway. Thanks for adding insult to injury, perhaps you should have taken all things into consideration, asked questions, consulted the Internet and/or had a conversation with a trusted mechanic like mechanics did before having fancy equipment. I'll leave you with this - equipment should be a tool to help diagnose not the end all be all diagnosis!

  Mikie bradley
7 months ago
3 stars for communication between people there.Service called me back.Went for an oil change. What happened is another totally different reason. My car is under warranty. A guy told Markus it was expired: WRONG?!?! He should have known I bought my car a year ago not in '17 brand spanking new with no miles. Thank you Jennifer for checking on my warranty. The people in back with parts and service need to learn how to read a computer and not tell their client the WRONG information.

  Ron Munger
a year ago
Changed my oil and sent me on my way. Noticed two days later that comment section on checklist stated "bad oil leak".The "service adviser should have brought it to my attention. Bad job service adviser. Good job mechanic , who also noted wipers were close to

  Kathy Morrow
2 years ago
Had a window that would not go up or down. Called on phone to make an appointment. Told me most price would be. I get to dealership and they tell me it would be 175 diagnostics fee plus what cover it cost to fix it. I tell them it could only be motor or tracking. They said it did not matter. Still must pay the fee. What a rip off. Need to avoid this place.

  Susan Easler
a year ago
I brought my car in for a recall on a part. Markcus assisted me and was very polite and efficient. This was the best service in the quickest amount of time I have ever experienced here. Very pleased!Susan Easler

  Michael Williams
2 years ago
Short staffed I was told it would be 3 months before they can even put a scanner on my truck..... O'Reilly's done it in 5 minutes and I fixed it myself so much for paying all the extra money for the warranty

  James Thomas
2 years ago
Great ! appointment was at 1:30 ,got there early, truck was on the rack about 10 minutes later. Talk with Tech 612 was good .

  Martyo Nelson
2 years ago
Buy your next car from Lugoff Ford you will be happy ask for Richard

  Jesse Bristow
2 years ago
Was not able to contact anyone, left a message and received no response.