Advanced Auto Body Inc
4.3 (85)
10 Cardinal Rd, Hilton Head Island, SC 29926
(843) 342-9741
advancedautobodysc.com
Claimed
Accessibility
- Wheelchair accessible entrance
Introduction
Advanced Auto Body Inc is a reputable auto body shop located in Hilton Head Island, SC. They offer a range of services including body and paint overhauls, dent removal, glass repair, and auto restoration. With a focus on accessibility and customer satisfaction, they provide top-notch services to their clients.
Services offered: Body and paint overhauls, dent removal, glass repair, auto restoration.
Advanced Auto Body Inc Reviews Summary
Pros
- Professionalism and expertise of the team, with specific mentions of Clay, Glenda, and Karen.
- Excellent communication and customer service, ensuring clients are informed throughout the repair process.
- Efficient handling of insurance claims and coordination, making the process seamless for customers.
Cons
- Inconsistencies in pricing, with some customers experiencing unexpected increases in repair costs.
- Issues with attention to detail and quality of work, leading to the need for multiple visits for corrections.
- Complaints about communication lapses and delays in responses to inquiries or updates.
Suggestion
Enhance quality control processes to ensure all repairs are completed to the highest standard on the first visit. Improve communication protocols to provide timely updates and responses to customer queries.
Positive Words
professionalism, exceptional, honest, friendly, top-notch
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Global Explorer (GlobalExplorer1)
10 months ago
I had a complete overhaul of body and paint done on my Landrover. I have never been so impressed with the company as I have been with Advanced Auto Body. Clay, Glenda and their team are absolute professionals in their business. I have had so many comments on my car, I could not be happier! I would definitely recommend them to a friend or to anyone as being a straight up honest and reasonable price company that does exceptional work!
Becky Baskerville
3 months ago
Wouldn't recommend. Gave a great quote but once our car was in the price for repairs kept going up. And the finished product wasn't great.
Coral Ransom
3 months ago
They did an amazing and on time job after a deer strike on my husband's Hyundai Santa fe. It looks like new!
Jeff Rockett
4 years ago
Karen and the staff at Advanced Auto Body did a great job on my Audi a5. They had my back when I needed an advocate to convince the insurance company to pay to have the car repaired properly and completely. Thank you!
Herbert Quan
a year ago
Excellent experience with Advanced Auto Body. We had our rear bumper damaged when someone hit and scraped against our parked car. The bumper needed to be replaced. Advanced Auto Body worked with our insurance company and did a fantastic job scheduling us and getting the work done. It was as seamless a process as possible. Communication throughout the process was excellent. The entire staff was super friendly.Highly recommended and would return if needed (hopefully not!).Service: Body & Trim
Angela Brooke
10 months ago
I was a very difficult customer. I have a major anxiety disorders. The girls in the front were so understanding even though it just seems like I was being mean. Then I had trouble after I picked my car up and it had nothing to do with them, but they still sent someone to help me and check on me.. they went way out of their way and deserve more than five stars.Services: Painting, Body & Trim
Brenda Hauglum
a year ago
If you want superior work by honest, hard working people, this is the place to go. I Have been taking my vehicles there for years! The employees at Advanced Auto Body are knowledgeable and take pride in what they do.Thanks again for all you do!Services: Painting, Body & TrimServices: Painting, Body & Trim
mary sheehy
2 years ago
Amazing place. When you are involved in an unfortunate fender bender this is the place to take car of your car. We are from out of town with not many days to spare. Advanced made every effort and fixed my car prior to departure. They kept me informed and made the whole experience stress free. A very good placeto deal with. Five star++++.Service: Body & Trim
Happy 1234
8 years ago
This was the worst experience I have ever encountered with an auto body. I am from out of town and have been working down here for the summer. My car got hit and I had to get it towed. We called AAA and they came with a tow truck and took my car to Advanced Auto Body. I got a estimate for my car and then a few days later it went up another $1,000. Once I received my car two weeks later, I had to return due to the bumper not lining up right, my alignment was off, and my front left fender was completely detached. When I asked if they could fix these they screwed my fender in and slightly fixed my bumper. They referred me to Island Auto Service to fix my alignment. I spoke with Ron and he said that he was "to back up today can you come another day?" So, I had to make an appointment with them to get my alignment fixed. Long story short, I've had to go out of my way multiple times to get my car fixed when they should've done it right to begin with. Looks like to me they just hurried to get it done instead of taking their time to fix it. The amount of money they wanted they did a horrible job. I would not recommend them to anyone.
Shawn R. Fitzpatrick
3 years ago
Brought my wife's vehicle in for work after a hit and run. Only had interactions with the ladies up front and they are fantastic! Mrs. Leeah went above and beyond and continued to communicate while they were doing the work.The repair was top notch from the folks in the back, could not have asked for a better repair and the turn around time was quick.It was a pleasure to do business with Advanced Auto Body Inc!
Sharon Bell
10 months ago
Very nice people but not detailed when it comes to work. Had to bring my car back twice before hopefully things are corrected, would have given them 4 stars except I had to make 2 trips
K Kat
5 years ago
Simple fix to install a window and they took all day, then called right before they were closing for me to pick up. Because it would take me a half an hour to get there, I wouldn't be able to make it before they left. I had to give instructions to leave the keys in my unlocked car and was not pleased about having to do that. I needed to return my rental car that day, and wanted to be done with everything. Also before this, I brought another vehicle in for an estimate through my insurance company and got a second estimate at Hilton Head Auto Body. Was informed that Advanced missed a crack in a part that had to do with my air conditioning, so the repair may not have been done completely, which would require me to return for more work.Between the two, Hilton Head auto body is better. I've used both.
george karampoulis
5 years ago
So, I am writing this after been here 2 times.1. We hot a brand new car with my wife and 4 days later a ...lady passed a red light and t-boned us. We were very anxious and uncertain what we supposed to do. Glenda took care of us. She was calm, explained why we should trust them, she was giving us updates through email and calls all the time. Thank you Glenda. And thank you to the mechanics of course.2. The second time a deer jumped in front of...the same car. So now we had to fix mainly the front side. Granted, the mechanics forgot a small broken light but they immediately accept it back to fix it, without ANY ISSUES,PAPERWORK AND OTHER ANNOYING EXCUSES. Even more Glenda was talking with enterprise that gave us a loaner, and she was updating them so we didn't have to deal with this either.They did great job at the car both times, and I strongly suggest you to talk with Glenda Slattery that does a great job communicating.She is amazingly awesome especially in unpleasant situations like these, where your world falls apart.
Mike M
5 years ago
I hit a deer in our 2014 Honda Odyssey at night while returning to HHI. The deer hit at 50MPH directly in the center of the front grill. After the tow to the shop we stopped in a couple days later to go over the necessary repairs. It was extensive. We discussed OEM vs aftermarket parts. The staff is very knowledgeable and helpful. We understood the car would take about 3ish weeks to repair and paint. During the entire process they kept us up to date twice/week with their progress. We were on vacation in HHI at the time of the incident so we had to return to pick up the vehicle. As the delivery date approached they were very honest with the expected date. They had to drive it to Honda to recalibrate the camera in the windshield which required an appointment which added a day to the schedule. Once we picked up the vehicle it looked new again (we had purchased the vehicle used just 3 weeks prior to this event). They color matched the paint perfectly. Upon pickup we drove the vehicle a bit before accepting it. Then on the way home we noticed the car was slightly out of alignment. we also had a engine overheat warning occasionally. This wasn t anything we noticed at slower speeds but at highway speeds became very noticeable. At this point we were on our way to my child s college orientation in Virginia. We called back to the shop and they said to take it to Honda and they would reimburse us for the cost. We immediately called Honda in Charlotte who was able to conduct the alignment while we waited. After getting on the road again we sent pictures of the repair and receipt to the shop. We were reimbursed a few days later.I was very impressed with their ability to put our van back together. They stand by their warranty and promise to return your vehicle the way it should be repaired. One other minor issue was an occasional check engine light which was intermittent. It turned out to be a faulty part causing a nuisance warning. We had this repaired at a local repair shop recommended by Advanced Autobody. We didn t not pay for this repair either. It s now been 4 months since then and 6k miles with no issues. They did. Great job. I d recommend them for minor to major repairs.
Fatima Khan
4 years ago
Dropped my car off for a quote, the shop proceeded to do work on it after I let them know that is not what I wanted. Asked to speak to the owner twice with no return phone call. They lied to the insurance company and tried to get me to sign papers for authorization of repairs after they chose to do it at their own free will. I wouldn t recommend them. Their service is awful, they will hang up the phone, and intimidate you into accepting their work.
Yessica Fortes
4 years ago
Best auto repair in the area. They do it right the first time, no need for you to have to take your car back after. The job is always top notch. Service is great. If you're in HHI and happen to need your car repaired don't think about any of the other sketchy places, this is the one!
Mary Joe Leverette
4 years ago
Have used them after a tree fell on my Prius and more recently to repair damage to my Hyundai Elantra. Glenda works with everything USAA connected, and she s like having a concierge to oversee the estimate, the project, the paperwork, car rental and to communicate with you and your insurer. The work is impeccable. The staff are friendly, efficient and very customer oriented. Car repair is at the very least inconvenient, this company is the antidote. MJ Leverette, Bluffton
Carly Kammire
4 years ago
Karen and the whole team at Advanced Auto took such great care of me and my car! I had an unfortunate accident and had never gone through this process before. Karen made sure I understood each step along the way. I highly recommend Advanced Auto and cant thank Karen enough for all of her help!
Sara Doran
5 years ago
This company is absolutely terrible with communication. I had to constantly keep calling them. They said we ll call you by the end of the day and never called me. They said we ll email you your estimate and never emailed me even after I constantly called them. When I walked in to get my car, they ALL ignored me. No proper greeting, nothing. The workers broke stuff in my car. Had to just have thrown it. Terrible and would NOT reccomend. Worst experience ever. Regret going to them.
Scottie Davis
4 years ago
We were on vacation in Hilton Head when we were involved in a car accident. Since we would be there for a few weeks, we wanted to have the car fixed while there. We called Clay at Advanced AutoBody and he and his team were very easy to work with. They gave us a quote to fix the damages and kept us informed throughout the entire process. It was a great experience even during a scary time. Thank you, Clay!
Eric De Weerd
4 years ago
Recommended by MB Hilton Head. Worst experience ever!!!! STAY AWAY!!! HORRIBLE COMMUNICATION... PATTERN!!!!!! Went through 2 items on my car, 1. Passenger door, hood, and around windshield chips...also sides of rear window, gets sunburned down here and loses gloss on both of mine. I asked for separate Quotes, Sherry only provided one via phone and email, assuming that was for both items as it was not itemized, I said go ahead. (Perhaps my fault, if NOT, confirmed with her!) Then when she gave me the overall bill, I was very surprised as it went from about $1,200...to almost doubling??? So Sherry says "Oh, I thought maybe you didn't understand...I told her I absolutely did not as I never would have ok'd it. The discussion we had lead me to believe $1,200 for touch up repair was total for everything.They had overspray on a large area, passenger door and front quarter panel...on both sides of repair, knocked off and lost one of my decals, for my Mercedes SL 65 AMG.They ALSO BROKE my grill and tried to put it on me.... I told Sherry we did a walk through on the front end, and nothing was noted.I asked her very plainly to go to the owner and see what They would be willing to do since they did not do a good job and overcharged me beyond belief, The owner took $45 off of over $2,100+.H &H Automotive on N end.
Heather Larrow
6 years ago
Professional service and super friendly staff. Very understanding and they are willing to work with your individual situation. I will definitely be back if I have any future auto body needs. Fair prices with exceptional work!
Larry Fortes
6 years ago
I Took my vehicle in to get repaired after an accident. I felt like i just handed them the keys and they took care of the rest. I got updates and a call when it was time to pick it up. Super happy with the entire process.
Tammie Morris
5 years ago
5 star service and 5 star repair! I had to have a door repaired on a 2012 RED Toyota Tundra. I say RED because I was worried if they were going to be able to make the red match. Fabulous repair and the paint matches perfectly!! Thank you Karen and thank you repair staff!!!
Hannah Derriso
4 years ago
Advanced Auto body is the best! My father in law backed into my car and put a huge dent in the back panel. I took it to Advanced Auto body and now it looks brand new! And I had my car back in just a few days!
Terrance Wilson
7 years ago
Awesome representatives. They took care of everything and kept me inform on the status of vehicle. If I didn't take my car their for repairs myself, would've never known it was damaged.
Robert M. Fortston IV
10 months ago
Very happy with the service team and the work done. Going back for more work as I seek to restore my Landcruiser.
Kymberly Trahan
7 years ago
A lazy ripoff but most people on the island are too rich and retired to care. Yes, the island that charges $9 for a beer is ripping everyone off 24/7... It took one month to repair my car and then they tried to return it with the check engine light on. I said that was not on before and they tried to pressure me to say it was... Disgusted by the whole thing...
Robert Culligan Jr.
11 months ago
Some of the worst costumes Service won't take a walk in Quote which is ridiculous. I guess they don't like money
Todd Willbur
3 years ago
Just amazed at the quality and speed of the service.From the start to finish I could not more pleased with the repair work the did on the roof of my Honda CRZ.