TLG Peterbilt - Charleston

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Herman Bayles
2 weeks ago
Pleasant to deal with. If they don't have it, they can get it within a reasonable time. They have my business.

  Paul Kyle
a month ago
Had my 2024 579 for a week. Could not fix. TLG lease vehicle

  Umar Trans Fleet
7 months ago
Act like a scummers. There was air leak at the truck and we decide to call road service. Driver figure that out and problem was with main hose, which comes from air compressor to tank. Mechanic arrived without approval and make diagnose it about 3 hours, disassembled a lot of parts, which shouldn't be. For replacing it they try to charge me 13 hundred dollars. Please be careful with them.

  Joshua Smith
2 months ago
Top notch customer service. Truly above and beyond.

  Paul Caster
7 months ago
Great service and very friendly people here. Will use again if I am in the area. Highly recommend!

  Ulysses Benton
5 years ago
The best dealership I have ever been too in my 14year of driving the entire staff was overly nice you can actually tell the Mechanics enjoy their job Chris was the mechanic that worked on my truck he was super cool he took the time to explain to me detail by detail what was going on with my truck And they did not try to rape me on the bill this is definitely my new dealership even though I stay in Atlanta Georgia and drive a Kenworth I ll be back

  john mitchell
7 months ago
Friendly staff,mostly always have everything I need. If not,it's quickly order. Thumbs up in my book.

  Olivia Chandler
2 years ago
I had a great experience here with the friendly and proficient staff at Peterbilt-Charleston. Everyone was concerned with my issue even if they were not directly working on my truck . Tina helped me find a place to stay while my truck was being worked on and kept me well informed of it s status. Zachary is a tech genius! His expertise is unmatched! He was able to troubleshoot, diagnose, and repair my issue in a timely manner. I will definitely go here again!!

  Donovan Harper
3 years ago
Always my first call for parts. They go above and beyond to make sure you get quality parts at reasonable prices. Brian has the knowledge and skills to answer any questions and if he doesn t know he will get back to you with answers and options. It s a pleasure doing business here!

  Joe Cooley
a month ago
Needs better customer service

  Reginyl Dorsey
3 years ago
The staff was friendly as well as the mechanics. Come down to pick my rig up & 1 of the ladies from the office come out 2 check on me because my hood was up. Fixed the miner problem I had ATM & even took the time out to find other issues that may have had me stranded on the side of the road. I am greatful that they have taken the time out to help insure my safety otr

  Josh Hill
3 years ago
Hands down the best peterbilt anywhere in the country. They are very reasonable on prices and very very friendly staff. They will go out of their way to help in any way they can. Customer service is their top priority. Walmart and AT&T need to take notice. I will definitely be back!

  Dawson Pierpaoli
4 years ago
Great dealership,customer service was the best I ve ever dealt with. Mechanics are knowledgeable and know what they are doing. Shop salesman knew exactly what parts I needed. Great experience!

  Miranda Gethers
2 years ago
I buy parts from this location. I must admit they have very good customer service . Makes you come back. I went to the Columbia SC Peterbilt and both times they where always on the phone a long time. I was told somebody will be with me and 30mins later I was still standing there no customers waiting. 2nd visit after 30 mins of waiting with no customers there I just left. If you call them they will answer.

  Justin Pennington
4 years ago
Great place to have your equipment worked on the mechanics are very knowledgeable and talented. Hands down the best shop I've had work down at and would definitely recommend this shop to my friends.

  Erick Rodriguez
3 years ago
Excellent attention and professionalism in this workshop, very prepared girls work in the office and Kim has a charming treatment, fast mechanics, across the street you will have a motel, where to stay if you need, this workshop is a good option.

  Clay Williams
3 years ago
Awesome Customer service! Tina is super nice, helpful, and very knowledgeable! I won't go anywhere else for service again

  Vee Brewster
5 years ago
Definitely would not recommend this shop.Took my truck to shop on 6/25 for a check engine light issue, took them 3wks to have it taken care of because the excuse was they were short staffed, they claimed the DOC/DPF needed cleaning, got back truck from the shop Jul 19th with a $2,800 invoice, truck ran for 1wk and went back back in the shop for the same check engine light issue july 30th. I've been given the run around no one communicated with me unless I called out to them or call headquarters. Apparently they claimed they could not find the issue until yesterday when they claimed one of the mechanics found a bottle of seafoam so they determined that the seafoam had damaged the DOC and it would cost approx $5,700 to replace. I told them clearly do not do anything to the truck I'm coming to get it. Go to get the truck this morning and magically they hit me with a bill for all kinds of parts and gaskets that they went ahead and changed. Throughout the whole entire time it was never communicated to met that they had to change parts because they could not give me a clear diagnosis now all of a sudden they had to change the doser injector, the gaskets etc.... This whole ordeal is very disappointing and has lead me to believe that this workshops has some very unscrupulous practices. If I should take my truck and get it inspected to verify that the parts they claimed they changed has been changed, I hope that it proves to be true because I cannot believe that a workshop that has all my contact information would take it upon themself to decide they are going to change parts on my truck right after I told them not to do anything to my truck because I'm coming to get it. Nowhere in the conversation for an entire 2wks did they say to me that they changed parts. That was a very shady practice and I wish I could give them 0 stars.

  William Jiles
2 years ago
Good group of salespeople and friendly staff. Definitely going back for the good prices and great service. Thanks guys

  tre robinson
3 years ago
Mrs.tina was very generous and kind very helpful made feel comfortable And at home while waiting on my truck Repairs and the technician Zac was very professional got me in out and back on the road I really appreciate you guys

  kevin lowe
3 years ago
Always walk into a smiling face....tina is always there to answer any questions I may have ...zack and Colin always take the best care of equipment.....cudos to the entire team ...5 plus stars

  Aldo Aroche
3 years ago
Excellent service! Mechanic Evan put lots of attention on my truck. Service department was great. 100% recommend this place for truck repair. All around great service.

  Chris Fitchie
3 years ago
I brought the truck in with a check engine and service engine light on and a couple of other minor issues and this dealership exceeded expectations on getting my truck fixed and got it done with no issues everyone did an amazing jobService: Auto engine diagnosticService: Auto engine diagnostic

  Alisha Cade
2 years ago
I love them they are awesome...Robert is especially special thanks for always helping when we come in.

  Daniel Renz
4 years ago
They were friendly and quick on my repairs and my employer arc3 also was greatful to get me going like they did

  Vernon Lockwood
5 years ago
I would not recommend dealing with the manager scott..Brought my truck in for small repairs...when i got it back, lights on my dash was on....Told him about it an he tried to lie an said they had been on.....After i brought it to his attention the paperwork....he changed an said i needed a harness....Even though i had paid them 500$ that they took to revolve the issue...but never did..

  Jamie Ramos
a year ago
Service was great, the best price for parts.

  Randy hunsinger
5 years ago
The 389 Pete that I drive showed a code, They got me in on the same day , replaced the sensor and was on my way!!! Everyone was friendly helpful!!!!! I highly recommend!!!!!!

  Jaime Dasilva
3 years ago
Service department is great here. Nice people and Got me back on the road quick.

  Greg Brodka
3 years ago
Tina is the best service advisor I have dealt with at PB of Charleston! She is always so kind!Service: Oil changeService: Oil change