Gunnells Marine

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jimmy Faulkner
2 years ago
Went with my parents to purchase their first boat. They picked it out at the boat show this year. Gunnells made the process super simple and easy. They patiently went over everything during the buying process and delivery process. Showed them how everything works on the boat and made sure they where comfortable. Was treated like family with the utmost respect. I even bought a few things for my boat while I was there. I will be purchasing from them again. Very humble and down to earth staff!!!! Would give 100 if I could. GREAT JOB!!!!!

  Greg Lambert
4 months ago
Great marine selection. Excellent customer service. Couldn t be happier with my ponton

  Ellesor Holder
3 years ago
Excellent customer service! They offer everything you need for enjoying life on the lake or any waterway. Friendly and highly knowledgeable. Definitely visit their store - you'll be glad you did.

  Austin Dorn
a year ago
When I went here I didn t expect to be able to walk out the same day with a brand new mercury for my boat. I wasn t sure what process I was going to have to go through but I was not looking forward to having to wait out a warm weekend that I could be enjoying the lake on my boat. However in less than 4 hours they had all the paper work finished and my new mercury motor installed on my boat and I was headed to the boat ramp. They made the process very easy and even let me watch them test out the motor and showed me how all the different features worked.

  Gail Till
3 years ago
I attended a boat show and spoke to the owner of Gunnells about various boats. In deciding which trailer to also purchase, he said unless I planned to take the boat to other lakes (which I don't) that I didn't really need a trailer. He explained how his company has a policy of coming to my particular lake to service boats, and if I scheduled the service when a neighbor also needed service, the service charge for making the trip would be split among anyone who participated. Additionally, when I went to the dealership to purchase the boat, the salesman, Mark, repeated this same promise. HOWEVER, THIS IS NOT TRUE!!! I needed warranty work performed and so did my next door neighbor. Gunnells refused to do work on his boat until the part for my boat came in. They put him off for a full two months. When my part finally came in, Gunnells did both our repairs, but charged each of us for the full service fee. To put him off for two months and then still charge him the full fee, and to charge me the full fee as well is unacceptable. Both the owner and the sales agent lied to me. I will not support this business and will be sure everyone in my neighborhood knows about the deception as well. Yes, they FINALLY did agree to split my fees in 2019 AFTER I reminded them (repeatedly) of their promise. Oh yes, and several other neighbors had to call them to complain then, as well. Even in their posted reply, they stated that they didn't change their policy until 2020, so I shouldn't have had to request them to honor their promise in 2019.

  Pam Vizzini
a year ago
Great people work here. They know all there customers.Excellent customer service! They offer everything you need for enjoying life on the lake or any waterway. Friendly and highly knowledgeable.

  Thomas Johnson
a year ago
Great experience with new boat purchase. Very accommodating for temporary storage until our dock was completed. Delivery and on the lake boat introduction was top notch.

  Brenda Littleton
3 years ago
Can't rave enough about Gunnells! Working with Mark on our boat order went so smoothly. He listened to our needs and suggested items we had not thought of along with recommendations on add ons that did not really have a return on the investment to help us cut costs. That's what customer service is all about!

  D B
2 years ago
The only reason I gave them a 1 is there are no zeros.I have been a professional Technician for many years. My friend brought a boat in to be diagnosed and repaired and they charged well over $200.00 and did nothing. I had to bring it home to my shop and replace the fuel filter, clean the fuel tank and replace the fuel line and primer bulb because of bad fuel purchased on lake Greenwood. I spoke with them and they said they could not duplicate the problem. Whatever happen to looking for the obvious.

  Tony Bright
4 years ago
My wife and I purchased a boat at the Greenville, SC boat show. Very pleased from the first introduction all the way to the closing date. Gwen and Ron made sure we understood the whole process. By far the most painless purchases I ve ever made. I live much closer to other dealerships but plan on driving a little further to service my boat because I know we are in good hands

  Nick McCurry
7 years ago
I was looking for a part for my boat engine and figured I would give them a try. The lady that helped me was very rude. She acted like I was a inconvenience to her. On top of that they wanted $375 for a $100 part. While I was in there I asked if the did financing on new motors. The woman was rude again and said I would have to talk to someone else. Just overall a bad experience.

  T H
5 years ago
Beware! We bought a new motor from them, not cheap! We broke down on the lake. We ARE their customers, so we call them. The person that answered said we can t help you . No suggestions, no nothing. We break down a 2nd time, managed to get to a friend s place where we had to leave it. We go to their store, explain what happened. She says they make service calls for people who do not have trailers, WE would have to bring it in. She stated they may have to take it down the lake to diagnose. We said it s on the lake not far from here, can t you make a service call? She said no. This also happened to a relative, but he bought a new pontoon, not cheap! Ok, so we will not recommend them nor will we bother them again. That s the way we felt - we were a bother. Once they make the sell - well you re on your own.....

  Millie Lambert
5 years ago
Recently purchased a used Tig� boat and took it to them for service. First visit cost almost 3k to drain old gas and check the boat over. No major repairs, only to get it home and the transmission color was leaking and could not run it. The next summer, we didn t winterize it(our fault) and took it back only to find out we had to have a new motor. They told me the cost to replace the old one would be 8k. I told them I thanks and told them I would come get the boat. When I got there, we were told it cost $500 to replace a $10 freeze plug. Long story short, I called Tig� directly and they assisted us with getting a brand new motor for the boat for 3k. So glad I didn t let them replace the motor. Unless you have very deep pockets, I don t recommend them.

  Mary Wokas
a month ago
Great people! Knowledge and friendly!

  Jennifer Brown
6 years ago
2/5/2018We were looking for a used boat and found one listened at Gunnells'. After receiving more information as requested we drove from Akron, OH to Greenwood, SC (600 miles) on Sunday night/Monday morning. There we met Mark Murff who had the boat ready to go out on the water. The boat was 16 years old and although it was used, you could tell it was taken care of and had nothing out of the ordinary for wear. There were a couple of issues that surfaced once we got out on the water. These issues were taken care of at no charge to us when we got back to the Marina. The trailer didn't come with a spare tire and they didn't have one to give us. Barney referred us to their local tire shop where they had been buying tires for years (Bishop Tires). You hear horror stories of people getting ripped off and taken advantage of. I am happy to say that the information we found on their website was accurate. We worked with Mark on the sale of our boat, Barney got us a good price on the tire, Gwen got us information that we requested, and Buddy took care of the repairs that were needed as he was pointing out items to properly service the engine and outdrive. We ended up paying their asking price and were happy with the way we were treated. We would recommend them to anyone looking to make a boating purchase. We felt their price was fair and their service was great.

  Sally Byers
4 years ago
We needed a part for our boat last Saturday. After calling, we found out they closed at 1. I wasn't going to make it by that time so my husband called and they waited on me! And when I got there I received EXCELLENT customer service! Great folks who had just the part we needed! You can't find this type of service anywhere else. They actually cared and that means a LOT! I HIGHLY recommend them!

  Steven Henderson
3 years ago
Bought my first boat here and was very pleased with sales, service, and the people are very friendly and helpful!I highly recommend checking this dealership out before you buy from anyone else!Thank you for a very pleasant buying experience!

  Walter Kuhn
5 years ago
We had a good shopping experience here, very helpful and knowledgeable staff, no pressure. Gunnells' has a good selection of new boats, but no used boats at the time we were shopping. We ended up buying a used boat elsewhere. We have gone back to Gunnells' for accessories because they are conveniently located near Lake Greenwood.

  hu get
2 years ago
These guys were very polite and did a great job very quickly with boating season coming in. I've been other places and not worth your time gunnells is top notch boat mechanics in my opinion,will not go anywhere else with my boat in the future.

  Lanford Holloway
5 years ago
The service was fine and the problems with our boat were addressed. However, once we took the boat home we realized that the rugs were covered in oil, really sloppy work. We spent hours getting the stains out of everything.

  Jeffrey Owens
11 months ago
We saw a boat that we wanted, and they were willing to take a boat on a trade-in, the whole process was very professional.Thank You

  Michael Murphy
5 years ago
I am not from the area, but found a boat my family liked on Gunnell's website. Mark Murff was exceptional, answering questions, and providing extra photos and information. We put a deposit on the boat and went to check it out. The whole Gunnell's team was freindly and helpful in going over the boat and testing it. Their efforts exceeded my expectations.Also have to give Mark another <well earned> Thank You. He suggested an alternate place to quote insurance - it was a great savings over the insurer we were going to use. We even moved a PWC we already owned to the company he suggested, saving a little more. It's nice when someone is looking out for you and helps you avoid "rookie mistakes". Can't thank the team enough. I would recommend Gunnell's and Mark to anyone interested in buying a boat.

  RJ Johnson
6 years ago
Very friendly, highly recommend them! Ladies in office are always sweet and help you find what you need. Don't find many places anymore you walk through door and are eager to help like they always are everytime.

  andrea gosnell
6 years ago
Wasn t far from where we were staying and called about a battery and would be pushing a few minutes to being there by their closing time. We made it in time but they were willing to wait till we got there. Very nice and pleasant.

  E F
9 years ago
Gunnells marine installed a convex vx on my 2014 Tige R20. This was their first time with this type of installation which proved to be very difficult. Although that made me a bit nervous, they assured me it would look like factory. I have to say they were totally correct. It came out perfect and better than I expected. This has to be one of the best experiences I've had with a dealership. If you have a Tige, I highly recommend you call Chad. He will take good care of you.

  Jim Nazzaro
5 years ago
Purchased a boat and the folks at Gunnels were super. They were great to deal with. I went over several times to get measurements of the boat and they were always helpful and friendly.

  Jody Van Ness
3 years ago
We special ordered a part, and when we arrived to pick it up the lady working the parts department was extremely rude for no reason at all. We re looking to purchase a new boat, but unfortunately for them, it won t be from them.

  Jared Phillips
8 years ago
They charge out the you know what for labor. I could get all the parts myself for 300. They gave me an estimate for 1600 dollars. 1300 for labor is insane

  P R
5 years ago
Awesome staff! Very knowledgeable, answered all questions & even gave some great tips about the boat.I highly recommend !!

  Money Maker
7 years ago
Front desk and Owner are rude and they over charge you. They do good work, but you better be a millionaire to afford there prices