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Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Xiomara Mayo
4 months ago
How to wash the car turned into an awesome experience!!! Great human service and assistance, a lounge place to comfortably wait for our car (vendor machine, clean bathroom, and a massage chair!). Car clean, shining and clients happy!!! Win-win...
Larry Serf Ingram
4 months ago
Top to bottom full service, great people, and easy in, easy out. They even have a riser for the kids to watch the carwash, they love it.
Blondies 101
a year ago
Highly disappointed in the job done on the interior of the car from vacuuming to wipe down. I had to ask for runner board to to be wiped down paid $30 for wash and cleaning. I even tipped $7 to the guy in the back who vacuumed and $7 to the young guy that did the interior out front . Wish I would have check the interior out before I did so. Picture below $44 for job half done. What happen to taking pride in your work. What makes this even worse is my car is brand new so the cleaning should have been easy , but like they would have had to break a sweat to get it vacuumed and wiped down properly. Lesson learned never again. I could have gotten my teenage nephew to do a better job than this buisness did.
Golf Nut
4 months ago
I have been going here for years. I always get the $35 job on both of our vehicles. Complete job, or it used to be. Now you have to ask for the mats to be washed. When I pointed out the door jambs and edges not dry, I got attitude. The Chrome wheels weren't dry. The rear bumper wasn't dry. I asked him to wipe down the front interior door panels, and he said get a detail. Part of the top of the dash was wiped, but the face wasn't. I'm not sure the turtle wax came out.I'll never go back. You have lost a long time customer. $140/ month, $1680+ yearly. Probably closer to $2000. If you decide to improve your services, respond to this review. Maybe I'll give you another shot.Update 12/7/23:Stopped in and got the Deluxe as I always did in the past. Saw some new faces. Everything was fixed.The mats were washed, and the front-end man did a fantastic job.All of the windows were cleaned, all of the door jambs were wiped down. The interior was done very well, and the rims were wiped off.He even changed rags between tasks, unlike the past experience.I'll update the review after the next visit.
Rissa Miller
a month ago
This is not clean! Where has the quality of work gone? Are you proud of this type of work? The windshield is terrible as well. Pay someone to clean your car and then have to clean it after them. Ridiculous!
Paul Creswell
2 months ago
Excellent service and work. Fast and reliable plus 10 dollars off a car was at the oil change center beside the car wash. Love them. Not into the new pop up car washes
Ree C
a year ago
It is a great place to get your car cleaned and detailed. I used the 20.00 wash and it is worth that amount. They vacuum and clean the inside and outer windows. It takes about 20 minutes in and out unless there is a line of cars before you
Beth Miller
a month ago
Interior cleaning was awful. I posted pictures. Dash board, seats and floor boards were not cleaned.
Brit
3 months ago
Ruined my husbands car. While the workers were driving his car through the automatic wash, something came loose and got stuck. Instead of stopping to get out and see what the problem was, they revved the engine until the car came out. Come to find out it was the exhaust manifold flex pipe that came loose and they completely stretched it out. They refused a refund or take any accountability for it. We had to buy a new part and was out of a car for a several weeks while we had to wait to get it fixed. My husband works a hour away so we had to pay several hundred dollars to rent a car while it got fixed. The manager told me it was my fault because car parts weren t supposed to be loose. How was I supposed to know that something UNDER my car was loose? I m also not the one who revved the engine and completely stretched it out. So a $30 car wash ended up costing me a couple grand. Not only that but they did not wipe it out and barely ran the vacuum over the carpet. Awful experience. I left a comment before but it seems that it was deleted.
Debbie Davis
3 months ago
They did a great job on my car. The last guy that did the interior, floor mats and windows took his time getting every crook and cranny. I will return.
Zoe Poe
5 months ago
Went through the automatic car wash. It did a terrible job. This is what I wiped off when I dried my car 10 minutes after going through. I can t proof it but there s also more deep scratches in my paint now. Highly dissatisfied.
Eugenia Wells
5 months ago
This was my first time using Frank's for an oil change. I was in and out quick! Great customer service as well. I'll be back!
Annette Bodie
5 months ago
Horrible job. Did not even vacuum my whole car out and I paid for a more expensive wash. Streaks on the windhshield and nothing wiped down.
Rhonda Kirby
10 months ago
It was terrible. I purchased to best package they offered and they didn t even wipe off the console between the seats. There was still paper straws in the cup holders. They told me they didn t clean those areas unless the car owner was watching them as they cleaned. I ask why? The owner said it s because people accuse us of stealing. Honestly the owner acted like he could care leas that I was unsatisfied. He was aggravated to clean the areas I complained about even though it was in the description of services in which I paid for!! Save your money and go somewhere that does the job you paid for and appreciates your business.
Becky Roberts
6 months ago
Best place to get your car not only washes, but vacuumed, windows cleaned, towel dried, and door jams and interior cleaned. This place is awesome!
Nancy Masterson
8 months ago
The outside of the car was great. The inside was horrible I had to clean inside myself. I'll know to look before giving a generous tip.Just might not go back. Not worth the$$.
Jennifer Lee
8 months ago
Back to Franks Rapid Lube to keep the ole girl in running in top performance.Hats off to you guys for your dedication while working in this extreme heat. And to Jay,(Manager) for taking me in right before closing time
Diane Lowman
a year ago
Took my husband's Tundra to be cleaned inside and out . I paid $30. Did a HORRIBLE job on the inside. Did not vacuum well at all and the inside doors, console we still not clean. So, I called them and explained the situation. The gentleman told me that the inside cleaning meant "clean the dashboard and steer wheel column"? Not happy.Services: Wheel washing, Vacuuming, Auto interior vacuuming, Car waxingServices: Wheel washing, Vacuuming, Auto interior vacuuming, Car waxing
Ralph Yingling
a year ago
Needed a good scrub down & I'm too old, too fat & too lazy to do it myself. They vacuumed, they washed, the mechanical thinga-ma-jigs scrubed then they wiped the truck down, cleaned my windows and saw my truck was a black gold metallic color! Go figure...It coulda been a touch better with the vacuum & windows but I didn't have to do it & I was happy with the results.
Samm Fatoh
a year ago
Great service. Another great things is that the new cashier Daniesha down right knows her job and gets it done properly. The guys stay doing a good job even on rainy days.Services: Polishing, Auto detailing, Vacuuming, Car waxingServices: Polishing, Auto detailing, Vacuuming, Car waxing
Paula Jenkins
6 months ago
Been going for years.. fast and excellent service!! Recommend to anyone!!
Chris Stiles
6 years ago
Car looks good on the outside. Very nice tire shine. But then I got in my car supposed to be a full vacuum and my seats weren't touched and there was still dirt inbetween my seat and also on the floor board of the pass. seat and they missed some mud spots on the inside of the door. Waited for about 20 minutes which I know it takes for a normal car wash. But will not be returning.
Monica Patterson
5 years ago
Frank's always does a great job. The cars come out spotless inside and outside. The benches outside are a nice touch for the customers since it does take a little time for the staff to get you ready to go. Wish there was no smoking but I know that is hard to enforce outside. Staff is friendly. Highly recommended if you want the hands on attention to detail.
Kayla Rodgers
3 years ago
I paid the 34 dollars for the deluxe. I sat there and watched the man the whole time and never once did he wipe down anything in my car other than my windows. when he blowed the horn for my car to be done I was like well maybe I didn't pay attention. that was definitely not the case! so I then proceed to ask him if the deluxe included for the inside to be wiped down and he told me yes and said he did it all... at that point I just left I will not be back I now have to clean my car myself which defeats the whole purpose of paying someone else to do it and sit there for an hour!!!! I am very disappointedServices: Auto detailing, Wheel washing, Auto interior vacuuming, Car waxing
Kristen Lewis
5 years ago
This is the place to go people!! If your looking for a great old fashioned, honest, and jam up job, look no further!! These guys go out of their way to ensure quality, and do not cut corners!! Wonderful people, fast and friendly service with all smiles! They have a service for your individual needs, and yes people, they DO DESERVE TIPS LIKE THE GOOD OLE DAYS!!
hugh carter
2 years ago
Bought what I thought would be a good clean, inside and out. Boy was I wrong. They didn t even get the dirt vacuumed from the floor mats. I try to spend my money locally when possible. Using Frank s should be the perfect place for oil changes and washes. I was totally disappointed. I ll not be back.
Charlotte Padgett
7 months ago
They didn t do a good job on my car on the inside I had to tell them what they missed and then they still did a losey jobServices: Auto detailing, Wheel washing, Vacuuming, Auto interior vacuuming, Car waxingServices: Auto detailing, Wheel washing, Vacuuming, Auto interior vacuuming, Car waxing
Martisha Dandy
4 years ago
I don't know if the day that I went they had a bad day or something. But they half clean my car. The service was fast but I felt it was too fast considering that my car still look that bad on the inside. Areas that could have been clean weren't even clean the vacuum service was horrible. Frank's has been in our community for years it has slacked off more and more as the years go on.
Name Resu
2 years ago
I always get my oil changed here. There quick,courteous do a great job and its affordable. $35 oil change plus fluid top off. Complimentary car wash. Thanks y'all.
Carolyn Nelson
2 years ago
The price was good, but my windshield wasn't completely clean around the edges, I noticed when I left it had streaks on it. In all the attendant did good.