Steve White Volkswagen Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kyle Fletcher
2 days ago
This wasn t my first service appointment at Steve White, but it certainly was the worst (I purchased my vehicle here). First, I had a pre-scheduled appointment for an oil change at 10:00AM. I dropped my vehicle off at 9:45AM. It is 7:02PM right now and I am just picking it up. After not hearing all day, I called at 5:15PM to be informed by Alex that my service hadn t been started yet. At 6:45PM with no phone call I decided to make my way to the building. I guess my vehicle was ready, although neither Alex nor anyone else called me to notify me.After waiting 9 hours for my vehicle I was informed that my total was $377. Now, when I dropped my car off for an oil change this morning, Ben asked me if I wanted a tire rotation and brake fluid change. He said it was standard for 75,000 miles so I said sure. He did not inform me of any pricing. He took my keys and sent me on my way. If I had been informed that my total was going to be near $400 I would have declined.*edit* Now that I ve driven away from the building, my vehicle states that it detects tire pressure loss.An overall terrible service experience. I would appreciate a phone call from management. Top to bottom ridiculous today. Do better.

  Eric Hankinson
a month ago
Was heading out of town and wanted to get my engine coolant flushed. Spoke with Tyler that morning who worked me in. I was kept posted on progress on service until the car was ready. Staff was courteous as always. Would recommend Steve White for all regular maintenance.

  Julie Ann
a month ago
I need some body work done on my VW as a result of some damage that happened to my car. I went on the Steve White VW website and saw that they highly recommend Caliber Collision on Ridge Road in Greenville. My intention for the bodywork is to pay out of pocket and not go through insurance. I filled out a request for a free estimate on Tuesday which included several pictures and questions about the damage. One of the first questions was, will this be going through insurance? I answered no and proceeded. Two days later I hadn't heard back so I called Caliber on Ridge Road. The person I spoke with had no idea about an online system (which is on their website) to get an online estimate and also said they don't do any work where customers pay for the work. They only do work with insurance companies where the insurance companies pay. To me that sounds a little shady but ok. It would be nice if Steve White and Caliber announced on their website that Caliber doesn't work with paying customers, only paying insurance companies. I'm not saying Caliber is not the best auto body shop in the area, but be upfront with customers before they waste their time. I can't be the only one who has ever wanted to pay out of pocket for body work.

  D F
a year ago
Dealing with car issues is not fun for me or anyone at that matter. Patrick was great to deal with and always seemed to have the best customer service experience in mind when dealing with meService: Engine repairService: Engine repair

  Hannah Senn
2 years ago
David is the best! I ve been going there for about 4 years and they always appreciate me as a loyal customers.

  Lamar Dunn
2 years ago
Very helpful staff. Very kind and patient with me. Directed me where I need to go and who to call

  Darthdestroyer 7
a year ago
Doesnt close on time always opens. Till 9 or 8:30

  Chip Blackwelder
3 years ago
Great service deparment...Neil is always helpful.

  sheilaofoz
3 years ago
They always go above and beyond good service!

  Suzanne Capps
9 months ago
Always excellent service !!!Service: General repairs & maintenanceService: General repairs & maintenance

  Brian Scully
a year ago
Excellent service.Service: Brake service & repairService: Brake service & repair

  Julius Bobo
2 years ago
Friendly service