Lexus Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  roy holsinger
a month ago
Up from Atlanta to visit my son here in Greenville. Had minor trouble with my RX330. Steve has technician look over car to determine the problem. The service given and the friendliness and professionalism were outstanding. Steve is a tremendous representative for your dealership. Roy Holsinger

  Kevin Hunt
2 years ago
Chase met me in the showroom & was very professional & timely in finding the Lexus that I was interested in & having me take it for a spin. We made the transaction & they were able to deliver it to me due to me not trading. Very pleased with them & would use them again.

  Criosanna Allred
2 months ago
Helpful, straightforward, and honest with me. Honestly some of the best dealership service I've ever had.

  Leigh
6 months ago
My service writer, Steve, was courteous, supportive, knowledgeable, and helpful. He made a very arduous experience more pleasant. He worked diligently to get my vehicle repaired.

  Karen Black Rogers
9 months ago
Chase was attentive to my questions and gave me important information to keep my car in optimal condition. He has been reliable, always professional, and receptive to listening and following through with what he says or recommends.

  Dale Weiler
a year ago
Our experience was excellent as usual. Cole could not have been more professional or accommodating. He had the car back to us within the estimated time and nicely washed to boot. He even was able to get someone to look at our vehicle to give us an estimate of the trade in value on a newer model. I just wish you were closer to us, so we didn t hove to drive an hour each way to have work done. Thank you for your superb service!Service: General repairs & maintenance

  mike haertel
2 years ago
It was a fantastic experience. Brad my adviser was knowledgeable customer service oriented, very trust worthy and kept me informed of everything from beginning to end. Having the loaner car from the dealership is really helpful without that I do not know how I would manage. In the four years I have dealt with this dealership in service I find them knowledgeable and dependable. Everything always goes smoothly and the repairs are always done very well and well worth the money. I would never go anywhere else. Thank you. I appreciate everything you do for me. Monica HaertelServices: Tire rotations, Brakes, Oil change

  Tenee M
a year ago
I arrived about 10 minutes early for my appointment and the staff was there waiting. The check in was smooth and the service took about 1 1/2 hours. My car was washed and returned to me. My assigned team member was very courteous and kept me informed.Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Diane Evans
2 years ago
Got there 20 minutes early for my first maintenance check. No problem and took us right away. Appreciated giving us a loaner car so we didn t have to hang around for a couple of hours. They called us in one hour and 45 minutes to let us know it was done. We checked out quickly and easily. Everyone was very professional and efficient. Thank you! My only disappointment was they did not wash my car.Services: General repairs & maintenance, Oil change

  Lawrence Flahardy
2 years ago
My service advisor Brian was excellent! The last two services was handled by Bryan and my experience has been very satisfying both visits. The technician did a superb job. My Lexus GX 460 came back to me with all service completed, on time, and clean.Service: General repairs & maintenanceService: General repairs & maintenance

  Holly Ridgell
a year ago
This was the first time I have stayed and had my service. Once I figured out what I was supposed to do everyone was very nice. They have a nice waiting area with coffee and separate desks to work while you are there. I really enjoyed the time I waited, because I could sit alone at a desk and review my emails and not feel like I was wasting my time.Services: Tire rotations, Oil change

  Alicia Davis
2 years ago
I was greeted promptly. I loved how Bryan contacted me through text message and informed me that if I had any questions I could text or call him. I also enjoyed the video of the inspection done. I thought that was really cool. That was the first time a dealership has done that for me. I am a military spouse and was home during travel, so this was my first visit here .I liked the atmosphere and service.Service: Oil change

  Sonya Royston
2 years ago
I took my car in for the 10,000 mile maintenance and oil change. I love the video I was sent of technician doing a thorough inspection of my car. He pointed out what he was talking about, what he was looking for, and overall how the car was doing performance wise. Very courteous, professional, and helpful. The waiting lounge is also great. Very comfortable couches and chairs as well as an office space off to one side for people who needed to work while they waited. They also had complementary snacks, coffee, and sodas.Service: Oil change

  Tom Rickenbaker
a year ago
Great job as usual. Provided a new loaner (GX). Quick drop off & pick up. Car washed before return. They even went beyond their usually great service. I would highly recommend them to any Lexus owner.Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Jon Papps
2 years ago
Brad always greets me with a friendly word and smile. Service was done expertly and the waiting lounge is exceptional. I don't think I could ask for a better experience and this is my 110,000 mile checkup.Service: General repairs & maintenanceService: General repairs & maintenance

  Melissa Ellison
2 years ago
Such a great experience as always at Lexus! Brad K as always, took great care with handling of my car. Even though my tires were not in-stock, was given a loaner until they came in two days later. Awesome service & with a smile! Thanks, Brad!Service: Oil changeService: Oil change

  Michael Kern
2 years ago
Unscheduled appointment as large screw penetrated tire. Service staff was busy so I stood there several minutes before anyone engaged me. They acted like an unscheduled visit was not what they preferred and weren't thrilled about it.....but what was I going to do?Took 1.5 hrs as promised and the attitude once the work was done significantly improved.Service: Tires

  Rakisha Miller
2 years ago
Exceptional service was provided during my visit at the service department. They are highly recommended. There waiting area is very well equipped with multiple things to enjoy while you are waiting such as snacks, drinks, multiple sitting areas even a business center if you need to use the computer. You also have the option of using a loaner vehicle instead of waiting on your vehicle. Excellence is an understatement

  Bill Forrest
2 years ago
Their service department is the best I ve ever had experience with and there is no better service writer than Brad Konopacke. He is always accommodating and friendly. I also enjoy dealing with the ladies that check you out. They make giving my money to them enjoyable and that s says enough.

  Rhonda Del Collo
2 years ago
Graham is the absolute best Lexus Service Advisor!! He kept me in the loop during every aspect of my visit. He was kind enough to arrange a loaner vehicle when I didn t request one in advance. He is very trust worthy and literally went the extra mile to ensure I was satisfied with my visit!!I would never go anywhere else to get my Lexus GX460 serviced!! Great work Lexus of Greenville!!There was also another service person who helped print a service due label after I had already checked out!! I noticed it wasn t replaced, so he was kind enough to run back to the service area and get me an updated label!!Services: Air & cabin filter replacement, General repairs & maintenance, Tire rotations, Wheel alignment, Oil change

  Carlton Sellers
2 years ago
I believe Lexus of Greenville did a great job. We had an appointment but was able to get in 30 minutes earlier than that ! Was just having wife s vehicle first service so it was free. Which helped out a lot. They were pretty busy but was able to get a loaner so we could go eat lunch while we waited. They were done before we were finished with lunch. I know it was only a routine service but they did what they said they would do and were very friendly doing it ! Great job guys. Keep up the good work. CarltonServices: Air & cabin filter replacement, Tire rotations, Oil change

  Kim Trent
2 years ago
I gave four stars because my service was supposed to include the car being cleaned, and the $300 40K service states it includes that, and it was not. Every time I have had it serviced there they have not cleaned it. In the grand scheme of things, probably not the biggest deal, but don t tell me that it will be done and then not do it. That s three services, and never gotten washed. Sorry, but I believe you deliver what you promise. Other than that, everything was great. Thank you!Services: Air & cabin filter replacement, Tire rotations, Oil change

  Susan van Hoff
a year ago
Had appt for 10,000 mile check. Very efficient and pleasant to work with. Only there an hour. They even sent it through the car wash. Great service!Love my Lexus as a first time owner!Services: Tire rotations, Auto maintenance, Oil changeServices: Tire rotations, Auto maintenance, Oil change

  Rick Cochell
a year ago
Had a normal oil change, tire rotation and some other minor adjustments done to my ES350 at Lexus of Greenville. Our service consultant Brad Konopaake was Outstanding making sure my appointment was set and the service done perfect. I am very pleased with their work.Services: Tire rotations, Engine repairServices: Tire rotations, Engine repair

  Jennifer R
2 years ago
Was promptly greeted at the service station. Nice waiting room. They ve updated their process: I have a service plan with them and no longer have to go to the cashier s desk to get checked out (for a bill with no balance). It was ready for me and I just stepped right outside to my car.Services: Tire rotations, Oil changeServices: Tire rotations, Oil change

  Thomas DiStasi
a year ago
Bought a used car from Michael Bowers and he called me to let me know they got a clean one owner car in on a trade in the very good condition. I purchased 3 cars from Lexus and 1 from there Volvo dealership. Michael is a strange forward honest guy that I ll but again from.

  Alicia Wernick
3 years ago
I have to admit, my very first experience having my Certified Lexus serviced at this location wasn t great, I was rushed in and out (even though the service took over 2 hours. It was a hurry up and wait situation.). Very impersonal and nothing was explained. However after speaking to the service advisor before having my most recent service completed, I decided to give them a second chance since they re the closest dealership to me which is over an hour away. This time was completely different! They treated my like I was more than just a number. Brad, my service advisor took me into an office, explained my best course of action, told me how long it would take, offered to put me in a loaner and kept me abreast of the situation. I will definitely go back for future services.Services: Brakes, Oil change

  Lynette Wright
2 years ago
I went in for a recall repair and routine maintenance. Every time I have brought my car in I have been immediately greeted and my car has been taken in right away. The staff is very organized, and helpful, and the text updates on the job progress is a plus. Awesome service!!Services: General repairs & maintenance, Tire rotations, Auto interior vacuumingServices: General repairs & maintenance, Tire rotations, Auto interior vacuuming

  Lee Bowman
a year ago
From the moment I drove in for my maintenance checkup this morning, I was greeted with smiles and words of welcome. But more than affable, Bryan and Teresa attended to every detail from the maintenance for my car to helping me secure the use of a loaner while the work was being done and then settling the final bill. Getting one s car serviced can be a bit like having a cavity repaired at the dentist necessary but not the most pleasant activity. Lexus has consistently proved to be the exception. A hearty word of thanks to Bryan and Teresa for representing Lexus of Greenville so well!Services: Tires, General repairs & maintenance, Wheel alignment, Auto interior vacuuming, Oil change

  Cara Lance
2 years ago
I brought my SUV in for routine maintenance. Steven helped me and he was professional and super nice! I thought I wouldn t get the complimentary car wash since it was raining but my car was still washed and vacuumed!! Steven even came out in the rain as I was leaving as I had an issue with my seal around the rear trunk that I forgot to mention! Steven resolved quickly! He also mentioned other things I needed done but didn t make me feel pressured! I ll definitely be back!Service: General repairs & maintenance