Goodyear Auto Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Bridget ludy
3 months ago
The worst service in history of woman getting car serviced. First, I have Mercedes C300 and took my car in for an alignment and oil change, mind you my husband and I have two vehicles we would always take to them. My appointment was at 12noon and I waited for the car, cause my husband was at work with the other car. I arrived at 11:30 and sat and then decided to go across the street to the auto dealership. When the appointment was made I specifically asked for Dave to be my technician, which my husband also specified. Thats why we had the appointment for him in the first place. A different technician name chad which we never asked for. My car easnt ready until 6 right at closing which was ridiculous for 2 minor services which i just bought all 4 new tires and rims from discount tires. Unbeknownst to us we have 2 residences in north carolina/south carolina and had to get an inspection for tag on the car. Inspection immediately called us in the shop and asked us we recently got the oil changed. I said yes oil was all on there shop floor. I rarely drive my car due to me working from home so its driven maybe once a week. The inspection guy flashed a light in between the my radiator and engine something was red. At that time we asked him to put it on the lift it was red rags from Goodyear technician overflowing and spillage of oil all underneath. The rags were laid perfectly 3 or 4 in the cover to protect oil pan from dirt and debris. Immediately i called Corporate and filed a complaint, we had driven all the way to Gastonia, NC and was unaware what happen to my Excellent condition Mercedes. I took pictures and offered to send to corporate which I did. Corporate the. Contacted the Goodyear location and spoke to Jeff the manager. This man stated to corporate I had a powering steer leak and also outer tire arm play and also something else i forget the lie. Mind you none of this was on my paperwork, also I've never spoken to this man or went over this with Chad. I was floored and crying at the same time that someone will lie instead of admitting their mistake. Which they couldve just told me to come back to clean up their mess or leave the car. You cant do an alignment if something is wrong with the outer control arm has any type of play.. if your not a shady shop you wouldnt get over on a woman. Which i knew everything was a lie after looking at the pictures they sent me to another Goodyear on Pelham. The manager and all the staff were very nice, patient and helpful in providing information about my vehicle. Surprise none of the things that Jeff at Goodyear lied to corporate nothing waswrong. They spilled an enormous amount of oil or started the car and it splashed everywhere and tried to cover up there mistake. Which I forgot to mention i paid additional money for Mobile 1 oil verses Vavoline oil. They overfilled my oil the oil was at the top if stick. People wonder why women is so hesitant about servicing their car with men. Being taken advantage of! End result i got a full refund but this will forever be a sore subject. I also don t know if they even completed the work I paid.. Mobile 1 oil, alignment. Don't ever ever take your vehicle to Goodyear on Wade Hampton in Taylors, South Carolina! I guarantee Jeff the store manager will blatantly lie to save his own skin. Instead of being a truthful honest business, pelham goodyear cleaned up their mess and charged their store. Pictures is below! Change of management SERVICE IS HORRIBLE

  Alicia Burks
3 months ago
This place is a breath of fresh air. As a woman I m no stranger to shops trying to pull one over on me. The guys up here took great care of me. They simply explained everything that was wrong with my car in a way I would understand. They even showed me the issues that they had found so I could physically see what was broken. They helped me on pricing and even made sure my car was done in time to pick up my kids from school in the afternoon. Very personable service from Jeff and Roger up front. Even the mechanic Chad took time to explain some issues I couldn t understand from seeing them. I ll be returning here for all my automotive needs from now on. Friendliest shop in the area

  Peter A
2 months ago
Can't say enough good things about this service center and tech, Roger. Incredible service.Had a flat. Called while waiting for tow. Roger said no worries, come right over.Took me right in. Drove me and my dog home so we could work and go back for the car later. Good price on tires and labor. Had it ready right on time.Dog lover, too.Exceptional experience. Would recommend them to anyone.Kudos to Roger and his positive attitude to help a traveler out on a bad morning.Thanks to Goodyear and team here.

  CHRIS MALIKEN
2 months ago
Had a few tires put on, great shop and overall great experience. They are rather busy, so can take a minute. Jeff (manager) was very helpful prior to and during the appointment. Will use again in the future

  Lala Cole
5 months ago
I had the pleasure of getting work done at this store the staff was very friendly and professional even during a very busy time! They were upfront and honest about the time it could possibly take to get my car serviced and communicated with me efficiently. Enough about the service the actual job done was a 10/10 not only was I able to get may tires upgraded but it completely resolved the issue I was having with my car shaking. I would definitely recommend them over and over again! I trusted the team in the front and technicians in the back and will be back if i have any issues with my car in the future.

  Sandy McKinney
4 months ago
Josh is awesome. He's friendly with a great smile. Good Year on Wade Hampton is the best. They have always taken care of me and my car

  Courtney
10 months ago
Jeff at front desk was friendly and helpful, and I felt the price was fair. I probably won t go back to this location though, bc it took way too long to do very routine maintenance (oil change, tire rotation, and brake job). I had an appointment and still ended up having to leave my truck overnight, and half the following day. Time promised was not met by a long shot. I don t know if this is poor time management on their end, or just taking advantage of me being a patient person, but either way, I ve never had to wait that long for routine stuff that I had an appointment for anywhere else. They were nice enough, but my personal time is precious to me, and I value that time too much to go to this location again.

  Genevieve Duckett
6 months ago
Outstanding customer service! Chad is an awesome mechanic very professional and explained what he did. Jeff is super nice always welcoming with a smile and caring.

  John P
5 months ago
All the guys there were friendly and professional. Bought 4 tires for my jeep. Scheduled appointment and was back on the road in an hour and a half.

  Peter Tamayo
2 months ago
Only shop in the upstate I trust with my jeep. Keep up the good work guys and gals.

  Chris
8 months ago
I m not sure why it takes 6 hours to put on 4 tire s when you have a scheduled appointment. The office guys could use some training on good customer service. No parking spots available at all in their lot. I will choose a different installer next time, as should you

  JK Golden
2 months ago
I've been a happy customer with this store for the past decade. I'm particular about where I go, since I'm a woman & havent been treated with respect at other shops.Jeff was the Service Manager here for years & always made sure my car was safe for me to drive. Especially when I had to take long trips by myself.Recently, I brought my car in for regularly scheduled maintenance & was pleasantly surprised to find out Jeff was now the Store Manager. He takes care of his customers as if they are family. As I was waiting for my car to be finished, I saw several people bring their vehicles in. Jeff knew them all by name! They talked like they are old friends. It was amazing to watch the personaizedl service he gave to each of them. You don't see this type of interaction anymore.He happened to be there by himself that day as the service Mgr was off. He multitasked with ease by checking customers in and out, answering the phone & making appointments all while giving personalized attention to everyone who came in. I would have been flustered! But he handked every customer so kindly. You don't see this level of caring in a business anymore, unfortunately. But I always feel comfortable coming here knowing I'm treated right and always with a smile. If you miss the old days of exceptional service in a respectful environment, come to this Goodyear! You'll be a happy customer like I am!

  Cedric Williams
9 months ago
I went in on 3-28-23 for vibrations on my dashboard. Said I needed a brake job. Have gone back three different times for squeaky brakes. On 5-13-23 the problem was supposed to be fixed. Was not, soi am never going back to them. Ripoff

  Ian Dunlap
4 months ago
Slow service, if you say it will be done at a specific time I expect it to be done then. You run a business you should know how long it takes to do a job....

  kassidy wilson
7 months ago
I have been here since 10:30 today . Was told part to be on its way multiple times within 15 to 20 minutes they haven't showed up until about 2:30.. on top of that I've been here three times just to find out that my ball joint was mess up. . they did alignment on my car twice and on top that it was a ball joint. They should have figured out that on the second time . They are trying to tell me if you're having tech work on it just drop off

  A M
a year ago
This is always my first choice when I m having car troubles. Jeff and all the guys do a great job! They communicate throughout the process, and they genuinely care about their clients. Prices are fair and thoroughly explained. They re good mechanics and good people.

  sarah Jordan
a year ago
Deal with Terry! I always fear getting ripped off by Auto repair places. I've been to a few places here and there and always feel like they're selling me stuff I don't need at that time, just to increase the bill! Not Terry, he's honest, friendly and always helpful!

  O Nash
a year ago
Had tire issues. Three nails to be exact. They got me rolling fast. Great prices and awesome staff. Talk you through the process and no hidden fees. I'd return

  Loch Sean Allen
a month ago
Wonderful service, the staff were super friendly and helpful, highly recommended.

  Lynaya Bea
a month ago
Staff are always super friendly! Love the service here

  D Wall
2 months ago
Friendly, experienced employees! I Recommend this location to my family and friends!

  Chris Ervin
a year ago
I took my daughter's car to this Goodyear location after getting a very high quote at a different shop. Terry, the Goodyear manager, gave me a much more reasonable quote and made sure the work was done in our timeframe. I highly recommend this location and Terry's crew!

  Mark Lancaster
a year ago
I really can t rate the service at this location, but I will share my experience. I stopped and went in to see if or when they could repair a flat. The only person in the lobby was on the phone, and said he would be with me in a minute. I completely understand. Then, a technician came in and the two of them discussed a car being repaired. The technician left, and the other person picked up the phone and started making another call. I left at that point since they apparently were too busy to repair my tire or even ask why I was there.

  Doug Pack
a year ago
I called almost three hours ago to get an estimate to replace the alternator on my car. Terry said he had a couple of customers ahead of me could he call me back. I said sure, no problem. I gave him my number and here I am. Still waiting.

  Kathryn Gentle
3 years ago
I shopped around for the best prices for the odd tires size that usually aren t kept in stock for my vehicle. Jeff not only had the tires but put them on and did an alignment for the best deal in Greenville, and I did my due diligence! He is extremely kind and professional not to be out done with his knowledge of the Goodyear tires and service! So I came back the next day to put tires on my SUV, told him my budget and he got in my allotted amount. I am truly so thankful for his help and the guys. I can not express how my mind has eased know I have safe tires for the road.

  Ken P
7 years ago
Very nice workers at the counter. Very helpful. Had some issues with a tire and they seemed to do their best to get me a special tire replacement as quickly as possible. Another time I had a flat, they fixed it even though they told me it was a huge bolt in the tire (large hole). I only wish, as I waited, they would have communicated better with me to explain why fixing a flat was taking so long. Otherwise, great customer service. Prices seem reasonable. I've been bringing my vehicles to them for oil changes, etc, since that first encounter. They've always been easy to deal with.

  Michael Riddle
3 years ago
I called at 8:45 to make an appointment for 4 new tires and an oil change. I was told that 10:00 would work. My car was finally taken back to do the work at 11:10. After I asked how long it will be since I had been waiting for over an hour. Jeff said that s the automotive business .I watched 30-40 cars being serviced at the Havoline station next door over the 2&1/2 hours I waited for my tires and oil change. The work was fine but their lack of concern for their customers time will not have me coming back.

  Elise Foster
3 years ago
Jeff and Terry are awesome!! I have been taking my cars to them for over 10 years. They are like family!! They are professional and eager to help!! Car problems stress me out and they are pros at helping me calm down, see the big picture and work with me to get to a solution that benefits me financially. I know I can trust them not to over charge me and the work they do is top notch!! Love those guys!!! I highly recommend my Goodyear on Wade Hampton Blvd in Greenville, SC!!!

  Burton Lee
3 years ago
I was there Saturday Easter for emergency tire repair. Those guys were the best. Their service was great. Their attitude was great. Just an overall great experience. A great experience for such a small deal goes a long way. They were a big help on a Saturday morning.

  aicirtap658 unknown
2 years ago
TERRY AND DAVID WERE AWESOMEAfter going to 3 different certified mechanicsTerry and David were the only ones to know what was wrong with my car.Not only did they fix my wheel bearing,They communicated throughout the process, and knew exactly what to do!Thank you for an efficient and easy experience!I ll be back !!