Mercedes Benz of Florence Service Department

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Carey Bullard
a year ago
Jay and the service team always do an excellent job. Performed the alignment as requested and the results of the alignment confirmed what I was experiencing in tire wear. The waiting area was spotless as usual and the sales team is always upbeat. I ll continue to use their services.Service: Wheel alignmentService: Wheel alignment

  Shirley Wooten-Brewer
a year ago
I have been coming here to get my vehicles serviced for ten years. However, this time I was shocked because I was there until about five o clock. That s a long day. Then I found that y all do have loaners, so I feel like someone should have reached out to me to inform me of how long it was going to take and offered me a loaner. My other complaint is stop telling people that our cars are getting detailed because it not! Just say a quick wash and vacuum. This will not stop me from coming back but I just wanted to point out a couple of my disappointments. Overall, I rate the my experience a B+.Service: Auto maintenance

  Ginger Bethune
a year ago
Honestly, I could not say enough good things or give enough praise to this dealership for my experience. I was driving from Atlanta, GA to NC for a family funeral when I had car trouble just 4 miles from this dealership. I was also driving in pouring rain & wind from hurricane Ian. I pulled over and googled the nearest Mercedes Benz dealership and we reached the service manager, Jay Holder, by phone. He was so helpful - asked us to come on in, pulled us into a service bay and ran diagnostics on my GLC300. After a short period of time he assured us we could drive on to our destination. While waiting, we met Jasmine Stone - sales manager for the dealership. She was very impressive. We got professional, timely and courteous service under some difficult circumstances. We thank them.Service: Engine repair

  Jeffrey Salzman
2 years ago
Replaced my cracked wheel and repaired my tire. The Service Manager, Jay Holder, was attentive, capable and extremely helpful. My car had broken down on a long drive and Jay made sure the repair was easy for me and that it was done correctly. He did a great job. I strongly recommend Mercedes of Florence and particularly Jay.

  Christina Warren
2 years ago
I had a great experience with this service department and specifically, Jay! My car malfunctioned driving from VA to FL requiring a tow from South of the Border to Florence - so you can imagine I was stressed. Jay handled everything promptly and the whole situation went very smoothly. He was able to get my car right in to check it out. I am thankful it was simply a malfunction and I was able to get back on the road the next day but I would have been very comfortable with this dealership fixing it had it required that. Thanks Jay for making a bad situation positive!Service: Auto engine diagnostic

  Jessica McCullum
a year ago
Customer service is always excellent!!! I have been getting my vehicle serviced since 2016 from establishment. However on my recent visit, personal items was stolen out of my vehicle. Reported issue to my vehicle care specialist and there was no resolution. So my advice please do not leave anything of value in your vehicle "Be aware of stinky fingers"!!!!Service: Auto maintenance

  Tracey Zeigler-Washington
a year ago
Service took longer then expected but Jay was Great and took good care of me. Everybody was nice, friendly and Professional. Shuttle service to and from the mall while car was being serviced was a plus. Only took one star off because of the wait but overall everything else was Great!Services: Auto battery replacement, Auto maintenanceServices: Auto battery replacement, Auto maintenance

  Susan Gainey
a year ago
Hands down the best service center in the area. So appreciate their attention to detail and their professionalism. They are always making your dealership look good. Thank to Jay and his assistant. They are the BEST!!!Service: Auto maintenanceService: Auto maintenance

  Joe Martin
a year ago
The service department was excellent. Jay was outstanding. HE was a pro. He was courteous and understanding. I was in on everything. He kept updated on everything. I would not hesitate to use this service department again.. 5 STARSService: Engine repairService: Engine repair

  Aubrey Crosland
a year ago
Service was ready when I arrived. They correctly indicated how long work would tank as approximate cost. Staff was courteous and professional. Waiting area and restroom clean and neat.Services: Auto brake repair, Oil changeServices: Auto brake repair, Oil change

  Mayo Collier
a year ago
The brake system on my 2005 320 CDI failed. Yhe system was covered by a life time warranty.Jay Holder the Service Manager, expedited the repair. Parts were ordered on Monday and the car was redavailable on Thursday.The cost was 100% covered by Mercedes.I have 3 Mercedes Diesel autos, a 1980 with 680,000 miles, a 1999 with 302,000 miles and a 2005 with 275 ,000 miles.I have maintained these cars per specification and have had outstanding performance.Service: Auto brake replacement

  Kathy Robinson
a year ago
I drove in to MB with no appointment. My car was serviced as quick as possible and I was able to drive home with no issues. I m very appreciative that I was able to get help.Service: Auto maintenanceService: Auto maintenance

  Teresa Kelley
a year ago
Excellent customer service and the representative went and beyond to make sure I was comfortable. He also made sure all my questions was answered.Services: Tires, General repairs & maintenance, Auto detailing, Auto interior vacuuming, Auto maintenanceServices: Tires, General repairs & maintenance, Auto detailing, Auto interior vacuuming, Auto maintenance

  David Brown
a year ago
Cel appeared. Called to check for time to bring car in. 1 week to accept car. Kept car for 9 days to find issues.Services: Engine repair, Auto maintenanceServices: Engine repair, Auto maintenance

  Que 220
2 years ago
Awesome staff! Camellia did a fantastic job with assisting and keeping me informed with the status of my car. Great job!!Service: General repairs & maintenanceService: General repairs & maintenance

  J
a year ago
Excellent dealer and very anest personnel I wil recommend to anyone, mach bether then dealer in Myrtle Beach.Service: Auto maintenanceService: Auto maintenance

  Angenean McAllister
2 years ago
Came in for Service A. Ready for me when I arrived. Very professional and it didn t take long . I was very pleasedService: General repairs & maintenanceService: General repairs & maintenance

  Barry Williamson
a year ago
Great people and make you feel welcome. Handle business in a timely fashion mannerServices: Steering & suspension repair, Auto interior vacuuming, Auto maintenanceServices: Steering & suspension repair, Auto interior vacuuming, Auto maintenance

  Will Gregg
a year ago
Customer service was assume. My car was not washed as it was suppose to be with the service.Service: Auto maintenanceService: Auto maintenance

  Eston Wells, Jr.
2 years ago
Good service but took too long to get partsService: Engine repairService: Engine repair

  Becky Early
2 years ago
Always great service,very friendly service department and very accommodatingService: General repairs & maintenanceService: General repairs & maintenance

  John Kimbrough
a year ago
Friendly and knowledgeable personal, shuttle service and quick realible serviceServices: Air & cabin filter replacement, Vehicle Inspection, Vehicle safety inspection, Wiper blade installation, Auto interior vacuuming, Oil changeServices: Air & cabin filter replacement, Vehicle Inspection, Vehicle safety inspection, Wiper blade installation, Auto interior vacuuming, Oil change

  Johnnie Mae James
a year ago
Jay is always great whe I come in for service

  Tiffanee Green
a year ago
The people were so kind and helped me with my Mercedes.Service: ElectricalService: Electrical

  Janelle McIver
2 years ago
Jay provided amazing service! Thank you!Services: Electrical, BatteryServices: Electrical, Battery

  Palmetto Jeepin'
a year ago
Very knowledgeable staff and they were professionalService: Vehicle safety inspectionService: Vehicle safety inspection

  Johnny Pridgen
a year ago
Zack in service was very helpful and knowledgeableService: ElectricalService: Electrical

  Gwendolyn Smith
2 years ago
First time. Everything was good Service: General repairs & maintenanceService: General repairs & maintenance

  E Jordan
a year ago
Very god customer service.Service: Auto maintenanceService: Auto maintenance

  Modestine Samuel
a year ago
Recall for back up camera and updates