Joe Hudson's Collision Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  David Smith
3 weeks ago
My problem was not with the quality of the repair, but with the lack of communication and unprofessionalism. The job being promised completion in 7 days and actually taking 18 days!! The automated text alert system kept telling me the job was on time and nearing completion and the info was not correct and very misleading. On the day the repair was to be complete 3-7-24, I never received a call to tell me that the car was not done. I called Sasha to inquire and she constantly tried to over talk me and was very unprofessional like this was some fault of mine. When I requested to speak with the manager Mike, I find out that parts were ordered 3-8-24, the day after I called...the original completion date was 3-7-24!! This drug on and I eventually got my vehicle back on 3-18-24. If you decide to use this place..take my advice and insist on a firm completion date in writing before leaving them your vehicle!!*Original appraisal was around $1800.00*This amount ballooned to over$6000.00 once they were given the ok to repair vehicle. And this was a minor bump on front end with no frame damages!!This was a repair that included 2 headlights,a grille, and a repaired front bumper cover, not even a replacement!!

  Adriana Bostic
a year ago
I got hit by somebody and took my car here to get fixed. Insurance covered everything and I paid nothing out of pocket. They did so well on my car its like it was never even hit! I highly recommend this place. They were very nice and informative during the process as well. Everything went smoothly. Thank y all so much again!Service: Body & TrimService: Body & Trim

  Alaskan
6 days ago
The only place my insurance company likes. The people are also some good folks. Great service as well.

  Amy Ballou
6 months ago
This is absolutely the slowest place on earth if you want to fix your car! It has been 2.5 months and everytime I call they say it's still being fixed. I can't imagine people who had worse cars fixed. Oh well, were short staff. Yet 3 weeks ago they text messaged to say the car was in painting...and comes to turn out it didn't even go to paint until 3 weeks after. Oh well, we most of got the cars and text messages mixed up. As a business owner, no you just straight up lied! If you want your car fixed, run as fast as you can away from this place! BTW if you want to know before you ask what you can do better...A) Don't take on more than your shop can handle. B) Hire more people C) This is the most important BE HONESTServices: Painting, Body & Trim

  TommyBfromSC
6 months ago
After a fender bender, Joe Hudson's performed a great repair, making the car look like new. Granted, it took a few weeks, but that's understandable with the supply chain issues and the fact that they are the best in town, so they have a large backlog. Would highly recommend.Service: Body & TrimService: Body & Trim

  Karen Frazier
4 months ago
Joe Hudson's Collision is awesome. They keep you informed about you car/truck every other day. I definitely would recommend them to anyone.

  John Johnson
7 months ago
I just picked up my truck. Someone hit the passenger side front. The damage was ugly and the vehicle was not able to be driven away. Thanks to the team at Joe Hudson, the truck is back on the road. Almost, like new. After a vehicle is in a wreck, it will never be new, but they sure did their best. Hopefully, I ll never need them again, but if I do .. Right now, I ll just recommend them to others.Services: Tires, Steering & suspension repair, Body & Trim

  Bradley Russell
4 months ago
If these people get your vehicle, you will never get it back. Minor repairs took 30 days no joke!

  Alex Lynch
2 months ago
Marcus gave excellent service and coordinated with my insurance company for a seamless process!

  Joseph Smith
7 years ago
Brought them my 2012 Camaro SS that my sons basketball hoop fell on. This car means the world to me as it was the last thing my father gave me before he passed away. I was almost in tears when it happened. I brought it to them and they made it like it never happened. the work is flawless. Will never take my cars anywhere else ever. They totally understood the situation and went above and beyond to make my car whole again. From the bottom of my heart I thank all the staff at abw for doing an incredible job.

  The Trezion Lion
a year ago
My vehicle has been in this shop for 6 weeks, be prepared to wait on this team if you use them. They are very slow but its worth it if they fix it right. They tried once to return my vehicle but i spotted several things the shop did not fix so I had to give it back even though i needed my vehicle. I'll come back and give them a higher score if my vehicle is fixed properly and I'm not missing tools or speakers when I get it back. I'm hoping for the best but we'll see..Its been 6 weeks, I hope I can comeback next week with good news..Well today I got my truck back. From August 2 to Sept 26 Joe Hudson had my truck. The horn still doesn't work. The sensors in the tire don't work. My speakers were still in the truck so that's good. I wouldn't recommend this shop. Way too slow and not very good at completing the job. I hate to be so critical of this shop but man.... there's alotof room for improvement over there..

  Jimmy Nichols
2 years ago
I picked up my car today and was impressed with the job they did on my car. It took a little longer than what I had expected but it was well worth the wait for the quality of workmanship. I highly recommend this shop if you are looking for quality and polite service. The receptionist, Brittany is awesome at providing answers to all your questions.Services: Painting, Body & Trim

  Katelyn Winkelman
7 months ago
Extremely disappointed in time it took to repair, customer service (as in keeping me informed as additional issue may have arose), and incomplete repair. Tried to return my car to me with a check light on.

  Curtis Evans
a year ago
I bought my truck to get some work done to the front bumper. Got vehicle back and had more issues. Someone must have stretch vehicle and try to touch up paint. Once I seen this I spoke with manager and worked it out to bring my truck back. After the second time bringing truck back, I noticed my coin cup was missing. I understand company had a sign stating not responsible for anything left in vehicle but to steal my whole cup of coins is so disrespectful. When this company was owned by ABW I never had this problem. Talked with manager again for him to address this with his team and he never follow back up with me. To lose a customer for stealing my belonging I guess it s acceptable for their management team.After two weeks, company called back and stated they had my coins cup up front in a desk. But forgot to let me know.Services: Painting, Body & Trim

  Bobbie Morgan
a year ago
Insurance company recommended. Currently car has been there over a month with no end on site.Was supposed to be ready in just a couple weeks. Could not get Management to return call or discuss the delay other than "nothing he could do." "Other cars ahead of us." Guess they had been there longer?? Seriously??

  Latessa Goins
2 years ago
I have used Auto Body Works for the repairs on my car from an accident involving a log truck running into the rear passenger side of it. Auto Body Works was very attentive and professional and best of all, they guarantee their work! The only reason I'm not rating them as a 5 is bc I did have to go back for them to exchange the tail light they installed bc it was for a base model and not the sport model which should have been an LED light. And they hadn't connected a wire for my 3rd break light so it wasn't working. And I had a couple of unsatisfied spots in the paint I wanted corrected but it was minor. HOWEVER, they were very quick & eager to correct every issue I had, & even paid for a rental while they did so. I didn't really need the rental as I had another car I could've driven, but they insisted that I let them do so. I was very pleased over all. I was just in another accident where I was rear ended in I-20 and I don't trust anyone else but Auto Body Works for my repairs. So they will be fixing this car for me as well. They really are wonderful people & they do their absolute best to make sure everything is perfect, even if it takes a 2nd go. I would highly recommend them for all of your auto body repairs .

  PAMELA YANDA
2 years ago
I chose ABW to do my insurance paid repair. They were professional, helpful, and fast! They took care of contacting Enterprise Rent-a-Car for me and did all of the coordination with my insurance company. I highly recommend them!Services: Painting, Body & TrimServices: Painting, Body & Trim

  Rosemary Ellis
6 years ago
My car was hit by a deer and both doors had to be replaced. The entire staff was very professional and so easy to work with. I can not tell that my car has ever had any damage. They are the best and I would highly recommend them to anyone.

  Gail Thomas-Creighton
2 years ago
The service and repairs to my car were excellent. Not only was my care repaired. It was also cleaned on the inside and washed. The staff were polite, professional as well as personal able. I highly recommend their services.

  Kitania Sanders
a month ago
Joe Hudson was the best I recommend them to anybody

  L Durant
4 years ago
Superb customer service! They were extremely knowledgeable when assisting with my insurance claim. I appreciate their honesty & professionalism. They provide top notch service. I highly recommend AWB!

  S. Betz
3 years ago
While traveling on I-95 I hit an object on the road that caused some slight damage. Pulled off and came across Autobody Works of Flo. They immediately assisted me and removed the damaged part so I could get back on the road. Southern Hospitality at it's finest!

  Uncle Fred
3 years ago
The shop is cleanThe office area is welcomingThe staff is very friendlyThey provided daily updates on the repair status by textI listened to the staff go the extra mile to help get better deals on rental cars for customers without enough coverageThe repairs are complete and looks like newI would recommend anyone use Autobody Works of FlorenceGreat place to do business!Service: Painting

  LaTora Harry
a year ago
Alex is an Awesome waitress!! Took great care of me and my crew!! Will be back!!

  Ron Lagasse
a year ago
So far we've only had an estimate done but they were efficient and cordial.

  Shamecole Lewis
3 years ago
I was definitely pleased with the results of auto repair. I am a returning customer and have always received friendly customer service

  David M. Williams
6 years ago
Very busy shop, but work is done correctly the first time. Easy to deal with, especially if you have an insurance claim.

  Don Hunt
4 years ago
Excellent craftsmen reasonable priced, great customer service. Won t go anywhere else.

  Eva Lockhart
2 years ago
Their waiting list were to long, so I didn't do any business with them

  William B Cheney III
6 years ago
Very professional, reasonable, quick and friendly. USAA certified shop.