Diesel Man Truck Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Daniel Jensen
a month ago
Terrible experience. Totaled my car and I have roadside with my insurance but the highway patrol said she can get me a wrecker faster, so I agreed. The bill to towmy car less than 4 miles? Four hundred and eleven dollars $411!!!!!! When I complained they said it is a standard fee for the highway patrol. When I asked highway patrol they said the rate is supposed to be $250. When I brought this up to Summer she explained it was another $150 for special services WOW!!! Can we say HIGHWAY ROBBERY ?!? The driver was named Chris and he would not even talk to me hardly when I was letting him know where I needed the car to go. He said I had to pay before that could happen. So I paid online and they had to process my card but also get the driver to take photos of the front and back of my card, license, and registration and then email me the receipt to sign and they said they were taking my car into impound until the payment clears. I wanted to pay immediately and they delayed the process. I left the scene of the accident before the wrecker service but somehow I arrived in the Uber to the mechanic ahead of them. When I called and asked Summer where the driver was with my car and complained that I arrived ahead of them and my Uber was having to wait she didn t want to talk to me anymore and forwarded me to her manager, Michael. When I spoke with Michael he told me to quit being a victim and to just wait on the driver cause he said they were doing me a favor to tow it to the mechanic and normally it should ve gone to impound. Impound?!? I m not a criminal. I had a car accident and thought I was getting helped but instead I was being taken advantage of in my situation. Just really terrible service. Made me feel like a criminal for letting the highway patrol help with their referral I d be shocked if the highway patrol doesn t get a referral kickback or commission for helping Diesel Mechanic Truck Center absolutely screw people over on the side of the highway. I would recommend that you DO NOT do business with this company.

  Cemone Petitfrere
3 weeks ago
Went to the loves and they said they couldn't repair my truck because i would have to get thee entire fuel tank removed to get to it , took me 3days out of work. I had a broken coolant line I decided to drive 22miles away with the hope that diesel man could help . I was repaid within a hour for a very reasonable price! I would give them a million stars if I could highly recommend!!!!!!!!

  Chris Warner
3 months ago
Took my truck to Frightliner. They gave me an estimate almost $13,000 for tomorrow. I took it over the decent man they did diagnostics in conclusion turbo but they were fair and reasonable price half the cost they took their time and they treated me very well I would bring my truck back to him again.

  Mia Fish
11 months ago
This place is fantastic! No one would see our motorhome and they said come on over . The very next day we were there at 8 am they took us first and our rv was fixed in 1.5 hours. This was on a Friday .Anthony and Robert treated us like family.Even has morning biscuits to share!Anyone who needs service you ve got to call them for service.I d give 10 stars if I could!Service: Steering & suspension repair

  Brian Tuel
a year ago
Called Diesel Man at 8:15 this morning. I was in their yard at 8:40. They ordered the water pump that is needed and it is to be delivered at 2:30. We should be outta here shortly. Great front desk. Great mechanic Brandon. Great prices. We are in a 43' Tiffin Allegro Bus RV with a Cummins 400 ISL. Thanks Diesel Man.

  Lauren ***
4 months ago
Would not recommend. Had a car towed to this place recently and he is giving us the run around. The owner of the company is not a friendly man, he is cold and hard to talk to. When choosing a tow company plalease look for other options.

  Alfonzo Eason
6 months ago
I don't know if it's truly their fault or not but I was broke down here over a week for a drive shaft I feel like if you check the problem out when I checked the truck in, you could at least save time when it comes to ordering parts. They didn't check on the truck the until the end of second day. The parts didn't make it to the truck until the end of the third day. Then the fourth day, they realized they need to send the truck to a welding company. The welding company didn't look at the truck until the second day it was there. Basically don't expect a quick fix. Lost out on 9 days of work. Granted the work looks ok.

  Laurel Danner
7 months ago
Do not use this shop!!!! I wouldn't even give them 1 star if i didn't have to. Very unfortunately my husband had his semi towed in there back some time ago, to get the front rear replaced, on his way to deliver in Florida. Took them forever to do the job. He sat there for 4 days. Just hours after he left, he felt he'd better check the oil in it. He was told they put enough in, but we don't trust anyone anymore. There was NOT enough oil in it and he had already driven it that way for several hours. Then later on when it was at one of our local shops for some work, they discovered the spider was put in BACKWARDS in the rear! Are you serious right now!!!!!!!! Again, he had driven it that way for awhile, not knowing this. So let me just add this yet, this week, we are BACK in the shop getting the SAME job done completely over again because people have no clue what they're doing. Its quite maddening you cant trust shops out on the road when you have a problem. This isn't the first negative experience we've had out on the road. Its ridiculous!

  RV Traveler
2 years ago
Absolutely the worst in World.We had a shut down from my Accelerator Position Sensor. Called Coachnet RV Road Service. Diesel man came out at 3 PM. He was there about 20 minutes. Looked at the accelerator position connector, saw a bent connection. Fixed it with his screwdriver. Reconnected it. Hooked up to my OBD and his laptop was dead. He took another hour to go back and bring a working laptop. He left at 3:20 pm got back at 4:20 pm. He was completely done at 4:40 pm. Made me wait until they can get the bill ready. That took until 5:30. My bill was for 3.5 hours labor.Coachnet paid for his time to come out.I had to pay for all the rest in including his return with a working laptop. Also, my labor bill was billed to 5:30 pm.So I had to pay 2.5 hours of labor on a service call where he only provided one hour of service. 1.5 hours x $135 =$202.50 overpayment. One hour to go back and get a working laptop. (His mistake) and time to wait for the bill and being charged for that wait time. Absolutely not fair to anyone.I did call Coachnet RV Roadside Service and report this to upper management. I can not recommend this rip off operation. Oh, the fix he did lasted 300 miles when I was shutdown again for the accelerator position sensor. Stranded on US15 at 6pm on a Saturday. The fix didn t even get us home.

  Julie Sampson
a year ago
My brother was in a horrific car accident on May 25th 2022. So horrific he came very close to death (broke his neck). He had to be life-flighted to a Level III Trauma unit in Florence, SC. The vehicle my brother was driving actually belongs to his girlfriend and he is just the insurance policy holder. My brother is also an Electrician Foreman and has been for many years. That's why he chose to drive this little sedan (cheap on gas) instead of driving one of his two big trucks. Due to the commute and forever rising gas prices.Needless to say this establishment is very racists' and I was definitely racially profiled on Wed May 25th 2022. This location was not friendly, staff were horrible. Was more concerned about us signing paperwork so they could get paid for towing this vehicle instead of actually being empathetic human beings (NEVER ONCE ASKED ABOUT THE CONDITION OF MY BROTHER). They were more concerned about the paper work being signed and the fact that my brothers pistol was inside of the vehicle. A pistol that was handed down from our grand-parents. So yes it holds significant sentimental value for my brother. Instead of this establishment being helpful they made me feel like I was not good enough for them to be speaking too.After the general manager refused to give me his name, that's when I really knew this establishment was not for me or my family. These people were rude and very unprofessional. I DO NOT RECOMMEND YOU TO VISIT HERE IF YOU'RE A DARK SKINNED PERSON LIKE ME! Very disgusted! But my God up above will fix this!Side note: My husband was killed in a car accident in 2012. He was my elementary school sweetheart whom I shared a birthday with as well. He left behind two small little boys.YOU NEVER KNOW WHAT A PERSON IS FACING, THAT IS WHY IT IS ALWAYS BEST TO CHOOSE KINDNESS IN EVERY SITAITION!!!

  SPEED LINERS
3 months ago
This is speedlinersllc they towed me 20 miles 750 and hoog a computer and asked 782.79Total was 1582.79 for nothing they scammed me please. Wach out they are scamers

  Mark Dreading
7 months ago
Can t give honest reviews on service. Called for roadside help Saturday afternoon 8-12-23, was told about 3 hours. Called to check status 2.5 hours later and different person said I was not on the list and the tech was working all night at a wreck. Had to call another service.

  Scott Soltis
a year ago
My car broke down and was stranded on Highway 72 in the middle of nowhere. I was given a 90-120 min estimate for a tow. It took them over 4 HOURS to get to me for my tow. At one point I received a text saying the driver "arrived" when they didn't until 1.5 hours after that text. When I called, they kept telling me, "oh it will be about another 30 minutes". HOWEVER when the driver finally arrived, he was great and very helpful. This post is negative for the dispatcher and people answering the phone.

  Sandi Gokey
a year ago
We came in to change fuel filters. Total charge. $447.42.$262.50 labor?? 1 1/2 hours to change filters. PLUS$75. Diagnostic testThe filters were reasonably priced$49.99. For one. The other one was 38.66And we were there from 2:30 to 5:00 because the tech (their best) didn t fill the bowl with diesel and the motor was air bound.Draw your own conclusions. Stay away!!!

  Pedro Nolasco
6 months ago
Had roadside service done to my truck. Very satisfied with the tech Dustin, he did an amazing job and got everything done fairly quickly!Service: TiresService: Tires

  Robert Spencer
a year ago
Broke down and got towed to their shop. These folks were extremely professional from start to finish. Did their job and I was out without breaking the bank. A special thanks to Anthony for his help and professionalism.please continue the good work.you are a diamond in the rough.Services: Electrical, Auto engine diagnosticServices: Electrical, Auto engine diagnostic

  Steven Jeffrey
a month ago
Outstanding work got me up and rolling. Thank you Robert, Mike , and Anthony

  Jamey Halterman
2 years ago
WOW was I in a predicament.!! I had a driver with a trailer suspension all 4 air bags all for shock torn off from trying to slide tandems. NOT AN EASY job at all on the road. Kevin was super fantastic!!!! could not ask for better. ON time great communication and the adversity he was dealing with not on the situation but an incoming ice storm as well. Kevin never faltered or missed a beat despite the odds slated surely against him. got me moving well ahead of predicted time frames. the office staff was great as well. communication is key and these people have it!! the final bill was more than fair. what else can you ask for?? NOTHING!! I' will always use Diesel Man and request Kevin if I can. I"m sure he gets that alot!! Thanks a million Conway Beam Leasing.Service: Steering & suspension repair

  Tamara Morency
2 years ago
This company was very friendly and helpful. They rescued my family when our RV broke down. They not only towed our RV but they arranged transportation for the family to get to their shop and repaired our RV. They greeted us with smiles and calming voices. Everyone from the dispatch center, drivers, managers and mechanics were all amazing.Service: Brakes

  Mike Perhacs
2 years ago
We were on our family vacation when my camper threw a bearing and my axle/hub/drum assembly caught on fire. Diesel Man was recommended by the Bennettsville, SC Fire Dept.Clinton, the tow truck operator, was excellent. Extremely professional, courteous, and helpful. He removed/moved my axles on my camper in the gas station parking lot, then towed my camper back to Florence where Dustin arranged to get my remaining axle, tires, and electric brake wiring serviced so I could finish the trip to Myrtle Beach. The service men even stayed past closing to get me back on the road.Even after I left, Clinton made a personal courtesy call to me, to check on my family and I, to make sure we arrived at our destination safely. Dustin continued to work with me and made every attempt to try to find me another axle for my camper so I could get back home when it was time to end my vacation.Diesel Man, with an extra thank you to Clinton and Dustin, made a terrible situation a little easier to deal with, even though the incident delayed and took away some of my vacation time.If you are ever in the Carolina area and need assistance or service, I would not call anyone else but Diesel Man.A++++++++++Services: Steering & suspension repair, Electrical

  martha perez
a year ago
we have an RV that needed an oil change, with no appointment, we drove up and was attended immediately, our problem was taken care of with no hassle, very friendly and professional. If we are ever in need again and are in the area, we will definitely return. thank you to all.

  R Howie
2 years ago
Those guys were great. They were very knowledgeable and very patient with me. They fix my truck, the same day, and at a very fair price. If you are in need of truck repair, in South Carolina, make sure you call them first.

  Cathy Blanks
2 years ago
We can't say enough about Brandon, Diesel Truck Mechanic! Traveling to Myrtle Beach from Virginia our 5th wheel had a tire blow out causing another tire to fail on busy 38S. Brandon came to our rescue (even though not his job) he stayed with us replacing all 4 of our tires staying way, way past his working hours. We felt bad for the after hours all the while Brandon assuring us his wife & family would understand. Brandon represented the Company with kindness, courtesy, professionalism and information. Brandon is a GREAT guy and truly an asset to Diesel Man.Service: Tires

  Tophor Burton
2 years ago
I have an old greyhound charter bus that we turned into a motorhome. She has a 2-stroke Diesel engine inside of it. I call Diesel Man to help me replace a ruptured fuel line. Steve from the Florence SC location came onto the scene and did an awesome job with replacing the fuel line. He got me back on the road when my coach help people would not get to me until the next day. Thanks Steve for helping the ole hound out!

  Robert Robert
a year ago
These guys no what their doing and I would and will recommend them to everyone. They fix a fuel issue with fuel separator and the pressure limiting valve after getting a pm service done at loves and speedco of which speedco screwed up.Services: Electrical, Auto engine diagnosticServices: Electrical, Auto engine diagnostic

  John Clements
2 years ago
I'm an o/o w/ TMC Transportation. My truck had derate. They solved the issue and sent me on my way. Very knowledgeable mechanics that can diagnose the issue and ways to fix without hurting your pockets.

  Authentic Me
2 years ago
Steven saved our lives here on I95. He was the only tow truck that came after 4 hours.He was ccourteous and professional and got us back on the road in less than 30 minutes.Services: Tires, BrakesServices: Tires, Brakes

  Rachael MacGregor
a year ago
BAD BUSINESS adds extra fees without telling you. Mechanic took extra long stalling to waste time so you have to pay more. I DO NOT RECOMMEND THIS BUSINESS.

  Steven Gilchrist
a year ago
Stay away from these ppl!!!they sabotage your equipment just so u can bring it back to them.. Won t ever get anymore of my business

  Marietta Singleton
2 years ago
Great Business to deal with and the mobile service guy Alex is a huge blessing to this company very polite kind and knowledgeable !! And Cindy in the office top notch !!! Can't say enough great things !!!