AutoZone Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Darryl Page
3 weeks ago
Great staff! Always willing to help customers! Special shout out to Demetrius!

  JJ Richardson
a day ago
They hear what I need in no complaints and friendly

  Nesha
5 months ago
I would not recommend this auto zone to anyone, the workers are all rude and not customer friendly, the old men there is lazy and no one wants to help any more, they broke an item on my vehicle and they did not go above and beyond to help find a solution to a problem they created .

  Stephanie Randall
5 months ago
I want to say thank you to Kyle at the Florence store. He was very nice and helpful.

  Valerie Mccoy
3 months ago
The commercial manager rude and has a nasty attitude on his phone when customer are waiting to be waited on.

  Christine Weaver
8 months ago
The girl that helped us was wrong about the type of freon our truck took. She didn't know how to use the computer. We were holding a can of freon not knowing if it was right or wrong, after her trying to look up on the computer and acting like she figured it out, she told us the can we were holding was the right stuff. It was not the right stuff, and so went in to return it which took her a very long time and finally asked up help and we finally got our refund. I wouldn't go there again.

  Christina T Mckenna
10 months ago
You got to love this place and the pouring rain I called to see if they could replace my windshield wiper blade and surely enough they said that they could! I am happy to report by the time I got there the rain has stopped God is good!

  Samaria Smith
3 years ago
I had an amazing interaction with the manager. He was very nice to me and very patient when I didn t know what I needed. He took time with me but not too much, because he had to work with other customers. Jermaine was the best!

  Kathleen Haynes
10 months ago
They sold me the wrong bulb for my truck but exchanged it for the right one with a smile. Will definitely be buying any parts I need from them.

  Joey Snyder
a month ago
Good place to get your auto parts

  Nicole's Book
a year ago
I received my AutoZone discount with my veteran's discount and help to purchase the correct light bulb. The worker was very customer friendly and did his job very good.

  Ebony Buxton
a year ago
This place is really great and the employees are super helpful thanks Ron and Demetrius any questions I had they answered for me and very professional

  H3llyeah
3 years ago
Excellent service, another auto store didn't what to change my battery on my 14 GMC Sierra. Brought it here less than 30 min for purchase and install. Very polite gentleman that did it , definitely would recommend and will return.

  NMTTNSTGDBD AIRBORNEATWATS
11 months ago
Great Place To Find Hard To Find Special Parts Let's Not Forget The Very Profesional And Knowledgeable Friendly Staff

  Matthew Cheung
a year ago
I needed parts for a broken down vehicle. I was traveling out of state. David was very helpful the two times I visited the store.

  Ryan Gravelle
3 years ago
Store was clean but the customer service could be much much better. I found what I needed and proceeded to stand at the counter waiting patiently for the associate to get off the phone. Another customer walks in just as the associate was getting off the phone. The associate proceeds to help the customer that just walked in and acted like I didn't even exist. Terrible. Do better.

  Nikki S
a year ago
Demetrius G. Was very helpful to my husband and I. He went above and beyond to help us and we re so appreciative!!

  Michael Roberts
4 years ago
I run a mechanic business and I shop here almost everyday the employees know my name and are a pleasure to do business with there knowledgeable and fast past and unlike other parts stores have patients with there customers and the actually have a very good mechanic who works there as well so if you have any questions and what great mechanic advice ask to speak with TONY OR THE MANAGER SHOPIEA

  Guy Shadoan
4 years ago
Every time I go to AutoZone that's an awesome experience Curtis Jermaine Marvin all of them up there help me every time the great people to work with that's why I give all the time five stars you can always get what you want what you need and they're willing to work with you no matter what a great place to go y'all try it sometime

  Raymond Jeter
a year ago
The guy behind the counter was very helpful. Came out in the rain and. Hanged my wiper blades.

  Smiley Dalmida
8 months ago
Good place for parts not the nicest customer service.

  Regan Watts
a year ago
Demetrius is incredible! He was such a huge help for me and my boyfriend. Will be returning!

  Andrea Lee-Mumford
4 years ago
I thought I had to buy a light for my car. But that was not the case. So the guy had to refund my money back. So I guess the manager end up having to refund my money back but instead of handling that he goes to take another customer which was somebody he knew. Having a long convo am like shock that a manager do that instead of given me my money and let me be on my way but instead he just going to talk and catch up with family. After that he end up giving me my after he family left. Am like that was so rude! He just try to ignore me and walk away like he do that all the time.

  April Britton
5 years ago
Mr. Chuck helped me 06/09/2018 with the service that I needed for my wpiers and windshield washer. He was very much appreciated for his kind and wise service to me. I just want him know.., I'm very appreciated for his service. Thanks alot, Chuck.

  tonjya willis
5 years ago
This is a great place to get anything u need for your car. They usually have the best price in town on parts with a lifetime warranty. Also, the guys that work there are incredibly helpful, efficient and nice. They will hook up the diagnostic test for free, put in a battery u just bought from them, help u put oil in your car. They are very knowledgeable and great.

  Exaviar Harrell
2 years ago
Was a great stop,the sto4e was clean,in order,and I was on my way out of town and the clean ,neat store made my visit quick and pain free..Manager was very hands on made personal contact to see if there was anything that they could do during my visit,great service,Thanks guysGreat job...

  Mysti C
2 years ago
The associate her was helpful as well diligent to solve my issue on my vechicle. Irby st store was a pleasant experience!

  B Sanders (Happy)
2 years ago
I was looking for something for my car and the person that helped me, was very knowledgeable and led me straight to what I needed and after I had bought it, I asked him about another product and he showed me where it would be. extremely fast and affordable.

  Jen Coleman
7 years ago
If I could give a negative star, I would. I went in this location 2 years ago for a rear windshield wiper replacement. I immediately went back when I needed the actually main wiper blades replaced. It was not busy when I arrived and I had someone assist me quickly. We discussed what make and model of car and he went to locate the item. It took over 10 minutes to ring up the blades. I wasn't happy, but I just rolled with it. Since I was dealing someone who seemed to be in management, I just assumed it must have been a short staffed day - even though it was a computer user issue. We get outside and he pops my blades off, breaking one of them. He went to pop the new ones on and realized they wouldn't fit. We went back inside and he pulled another pair of blades from a rack. For another 5ish minutes I waited for him to exchange everything in the computer, paid for the upgrade cost of the blades and we then headed back out to pop them on. It was dejavu...... they didn't fit either! As we went in to begin an exchange again, I realized I'd been there over 40 minutes. I politely told the guy I just wanted a refund and I'd be gone. He slightly protested, to which I then told him a refund wasn't an option and I was leaving to get this taken care of elsewhere. It took another 10ish minutes to complete this transaction. It seemed that the actual manager had to keep logging into the computers for transactions - it made NO sense. I pulled up to AutoZone at 4:45pm and left at 5:50pm ....... still without new blades AND my old blades wouldn't even go back on my car since 1 was broken. I drove a few miles south down Irby to Advanced Auto. Start to finish my transaction took 12 minutes.....and that included getting out of my car, going in, getting waited on, paying and installation. I will never frequent an Auto Zone after this.

  Joshua Feagin
2 years ago
Demetrius was outstanding. Best customer service I've ever received from an autozone employee. He went above and beyond. Will definitely be returning to this location.