Auto Performance Repair & Customs

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michael McNulty
2 months ago
Extremely impressed with the professionalism. My vehicle was serviced incredibly fast, and I was updated on every step in the process. I highly recommend this business! I will definitely use them again.

  John Kelling
a year ago
Last October I was having some air intake issues on my Toyota and decided to take it to Auto Performance. I'm so glad I did. Rick and his team are the best. They did a great job in the diagnostic process of finding the issues. I've been taking my vehicle to Rick's shop since then for any minor or major problems that have come up. My opinion is: this is the best shop in the upstate for any repair or custom work needed. Finding a mechanic that you can trust that is reliable and honest is definitely not easy these days. I would highly recommend Rick and his team.Services: General repairs & maintenance, Auto engine diagnostic, Tire rotations, Oil change

  Jon Stansbie
8 months ago
Rick was able to get my car into service at a moments notice and helped to find the cheapest parts available for my car. He kept me up to date on my repair and gave me honest answers to questions that I had about the repair. Would highly recommend this shop and will be taking my car back here if necessary while in the Greenville, SC area.Services: Electrical, A/C installation & repair

  Adam Chapman
5 years ago
I found a screw in my tire and I was driving down the road and saw that the shop was open. I walked in and spoke with the owner and he had me repaired and on the road under 10 minutes. They do custom car work as well as whatever it is you may need fixed. Very friendly shop with excellent service.

  Melissa Lee
a year ago
Auto Performance was a life saver for me! My check engine light came on and I needed my car repaired quickly because I had no other way to work the next day. I took my car to Auto Performance and they had me up and running right away. They got the parts super fast and Josh had me back on the road in less than an hour. Rick, the manager, explained the bill to me and everything they did and why. He also saved me from future engine problems. I challenge anyone to find a shop that compares to the service or prices of Auto Performance. They are top notch and I will be bringing my car to them whenever I have any car repairs or maintenance. My car is running great! And no more scary lights are on! lolService: Engine repair

  Tiffany Ferrari
4 months ago
This is the first time I have had an auto group that I would call my own. The owner treats everyone like family. I took them the massive list from the dealership and they checked off the things that needed to be done, added some others, and skipped those things that could wait for the future. I saved money and my car runs GREAT!!! If you want to leave car worries to someone else give Auto Performance your car and the list and let go.

  Xiaoming Li
a year ago
I recently visited here and had an exceptional experience. Rick was extremely friendly and helpful throughout the entire process, providing me with detailed explanations of the work that needed to be done and answering all of my questions. The mechanics there are the best I've ever worked with and they did an outstanding job repairing my vehicle. Overall, my experience at Auto Performance Repair & Customs was excellent and I highly recommend them to anyone in need of automotive repairs or custom work!Services: Electrical repair, Auto side window replacement

  Tammy Lavallee
a year ago
My husband and I trust our vehicles to Auto Performance repair and custom. Rick is a stand up guy and does a great job making sure he communicates each problem clearly. He has worked on our vehicles many times and we are both satisfied with the work he has done for us. If you need a good mechanic, look no further. I highly recommend this business!Services: General repairs & maintenance, Auto engine diagnostic

  Mike Worm
11 months ago
Rick and the guys at Auto Performance did a great job repairing the leaking issue with my Transmission. They we able to fix multiple issues left from another shop. I highly recommend that they would be your go to mechanic! Very professional and knowledgable. I will be using them for all future issues.Thanks RickService: TransmissionService: Transmission

  Ryan Real
7 months ago
I brought my car to Auto Performance based on Google reviews. I had a bad experience at a local dealership and was looking for a shop that would tell it to me straight, do good work and charge an honest price. Auto Performance checks all three boxes. I needed a routine checkup and Rick, the manager, took the time to talk me through their diagnostic process. He showed me on the computer what they checked for and when I did need something serviced, he gave me various options would thorough explanations on detail and pricing. You can tell they take great pride in their work and genuinely enjoy what they do at no point did I feel upsold or in the weeds or like I was a nuisance. The repairs were wonderful and now I have a shop I can trust, which is no small thing. Highly recommended.*EDIT*: I posted the above review six years ago, and have continued taking my cars to Rick. He delivers great service while taking into account my budget and needs.

  Joe Accardi
a year ago
Had emergency issue traveling thru SC with electrical system in Jeep. Rick and his shop came recommended to me by nearby Jeep dealership. Was clear to me at the outset that Rick genuinely cared about helping me asap, and was able to correctly diagnose and fix problem. He has earned my trust! Excellent service, and a great guy highly recommend.Services: Electrical repair, Auto engine diagnostic

  Dan Farrow
a year ago
Rick Hagan and his crew are definitely the best mechanic shop in the upstate. He worked with my warranty company on several occasions, even though they gave us both the run around. He fixed all the damaged worked the shade tree mechanics at 183 did to my truck. Rick kept me up to date every step of the way. I will never take any of my vehicles to another shop as long as he is in business. Rick Hagan has restored my faith in mechanics for sure.

  Sam Ferlita
2 years ago
Rick has always been a great help when it comes to any and all car repairs I've needed. He is honest, realistic, and willing go help you out in a pinch.Just this week, I had a bad brake job done at another shop, and Rick was able to get my car in the shop and diagnosing it the next day. He is even taking time out of his day on Christmas Eve, to try and get me back on the road so I can see my in-laws in time for Christmas.Wonderful service, honest work, and fair pricing. Rick values his customers and will do what he can to get you back on the road ASAP.Services: Transmission, Tires, Steering & suspension repair, General repairs & maintenance, Auto engine diagnostic, Auto engine tuning, Engine repair, Wheel alignment, Brakes, Battery, Oil change

  Joshua Green
a year ago
These guys are amazing! Relentless in their pursuit to diagnose and repair a difficult problem with my engine. Rick the manager took the time to explain everything needed for optimum performance and even did a lot of trouble shooting for other potential problems. Reasonably priced and highly skilled! So hard to find people that care about what they do into todays world. Could not recommend them more! I will be back.Services: General repairs & maintenance, Engine repair, Auto maintenance

  Russell Collins
3 months ago
Rick is a man you can trust and will not rob your pockets. I highly recommend

  Shelley Pease
a year ago
My daughter, my mother, my brother and myself have all had repairs done here and it has always been a great experience. They are friendly, fast and have great communication with us about our vehicles. I highly recommend Auto Performance!

  steven keller
a year ago
True life savers!! This team is amazing!! They placed a Jasper engine in my daughter s Jeep after being stranded on the side of the road on her way back to college!! Engine is running beautifully!! Top notch from beginning till we had her back on the road! His quote was spot on and the professionalism amazing!! Truly remarkable work - it s nice to have someone you can trust to take care of your daughter s vehicle! Thank you for being such a huge blessing to me and my daughter!Service: Auto engine tuning

  Kristian McConnell
2 years ago
Rick was great to work with, very informative, honest, and professional. He went out of his way to keep me in budget while getting quality work and parts for me. He kept me updated throughout the whole process and explained everything in great detail. You don't find many honest mechanics anymore, Rick has earned himself a lifelong customer. Thanks for the help and the good work. Definitely recommend this business.Services: Electrical repair, Engine repair, Brakes

  John Henderson
a year ago
I drive for Uber and I had really bad brake noise on shift on Friday night and had to cut my night short. Got up first thing Saturday morning and went to see Rick to see if there anything he could do although they are closed on Saturday. He just happened to have a mechanic come in to do some work on a Saturday shortly after I arrived. They got my brakes done quickly so I could work the remainder of the weekend. A good value and super friendly service. I will be back for all my service needs.Service: Auto brake repair

  Lisa Beier
2 years ago
Rick is a rare find these days. Runs his business with integrity and heart! The waiting room is clean and comfy, bathroom is cleaner than mine at home, service is on point and professional, and Rick shops around to get the needed parts at the most reasonable prices so his customers save. Thank you Rick! I highly recommend you take your vehicle to Auto Performance you will be glad you did.Services: General repairs & maintenance, Oil change

  dan simmons
2 years ago
Rick, owner, has always taken care of our cars and has been welcoming, answering questions and has great follow though. He gives great advice on what we should do with our cars. We trust his advice. We recently bought a used car and his team checked it out and solidified our thoughts on buying it. Auto Performance is our go to car repair and advice and always will. We recommend them here and in person. Quality and honest.Services: Electrical repair, Tires, Steering & suspension repair, General repairs & maintenance, Electrical, Engine repair, Brakes, A/C installation & repair, Air conditioning, Battery, Oil change

  Michael VanDorn
4 years ago
We have used Auto Performance Repair and Customs a couple of different times. I cannot say enough about Rick Hagan and his team about the great job they do. You will not find a more honest owner and manager as Rick. He works hard with extended warranty and insurance companies to ensure that customers are getting the best parts at the most reasonable cost. Rick will often try to bundle different repairs/services to get the customer the most bang for the buck. I have to say I appreciate Rick and his team for ensuring needed repairs are completed. An example is we just brought our van in for a noise. It was determined the A/C compressor was bad. While repairing this, it was discovered the water pump was going bad. Rick's team did a great job with the repairs. However, while they were test driving the van after these repairs, another noise was heard. Rick had his team locate the source of the noise. Turns out it was a flex plate or flywheel with multiple hairline cracks. Had Rick not taken the extra time to locate the source of the noise and replaced the flex plate, we could of had major damage to the engine and transmission. I will not consider using any other shop for vehicle repairs. I highly recommend Auto Performance Repair and Customs to anybody looking for repairs where they can count on honesty and straight forward repair assessments.

  J Victoria
4 years ago
Historically, I have terrible luck every time I bring my BMW to a shop, mechanics tend to have a hard time fixing its issues. I end up leaving with a huge bill, and making multiple trips back for the same problem. I brought my car to Rick and his crew the other day with a long list of problems. Within a few hours they had diagnosed the issue, but also traced back to the root cause (not just what they could easily see on the surface). The next day they took my car for a long ride, found an additional issue, and in quick order found the part several miles away, got it into the car and had it ready for the time they had promised me. They even brought the car to my husbands work a few miles away, despite how busy they were and the million things they had to fix on my car. Rick tried to save me money and discount services through the whole process. They diagnosed where the issues actually started and saved me multiple trips to correct them. I am happy to say my car is running great, better than it has in a long time. Very happy with the service they provided and will go back when I need additional work on my car.

  Charlie Edwards
7 years ago
Rick did a great job of finding me the best price for my parts and getting my car serviced quickly. He and his team are very courteous and happy to assist with anything they can. I felt very comfortable letting them work on my car and I am very happy with their work. Would highly recommend.

  C V
3 years ago
We brought several of our vehicles, both personal and company, to Auto Performance during the 2017/2018 timeframe. Everything was stellar for a while. Rick and his team were professional, punctual, and very accommodating. We started to notice small issues, and Rick's response was that of understanding, and he encouraged us to bring the vehicles back and he would make sure they are addressed properly. One personal vehicle became quite an issue, and I eventually had to work an agreement out to cut the project short due to workmanship/timing concerns. I later found out that there was a short-term issue with an employee, and Rick had to rectify this with several customers at his own expense during that short time period.I did not know the extent of the issues on my own vehicle until I decided to do a full teardown and restoration in my garage, at which point we uncovered a major, costly problem. I was hesitant to bring it up to Rick, given the length of time between when it was at his shop and the time we discovered the root issues. But, Rick had always been very professional, and having spent a good bit of time in the shop, I had seen he and his other employees work with many customers in a very responsible manner. I called Rick, explained what had happened, he gave me details on what happened on his end, and offered to help with the situation, which he certainly has.Rick and Auto Performance have an extremely high rating on every review website they are on. Even the best shop is going to have an issue now and then, and when they do it becomes a matter of how you address them. It's rare that companies have that level of integrity in this day and age.

  Karen Bright
a year ago
So I was having a few issues with my 84 Chevy truck! This shop got me up and running again! Rick the owner keep me updated on the progress! Rick the owner is Super nice guy very Knowledgeable. I would so take my truck and any of my others back there!Services: Electrical repair, Auto engine diagnostic, Auto engine tuning, Engine repair, Oil changeServices: Electrical repair, Auto engine diagnostic, Auto engine tuning, Engine repair, Oil change

  Tiffany ONeal
3 years ago
I went to them for a 2016 BMW 428ix that I just purchased. I needed new tires and Discount Auto couldn t replace them because they couldn t get the bolts off. Went to Ricks mechanic and he jwas so good he took them off in less than ten mins! I highly recommend these guys. Rick has a solid good heart. I can tell by the short conversation I had with him. Great company and service! They will be my new mechanic shop for my car.Service: General repairs & maintenance

  Meagan Grusnis
2 years ago
The guys at Auto Performance take pride in the work they do and it truly shows!! My 2008 Volvo C70 Hard Top Convertible was purchased after it was it hard on the passenger side and they ve made this vehicle look brand new! My car looks beautiful and I couldn t be more pleased!Thank you Rick and the rest of your team for the work you have done. It s truly appreciated!!Services: Auto engine tuning, Body & Trim, Auto detailing

  Claire Kuhl
7 years ago
I've known Rick for a few years, and know him to be a fine Christian businessman. This was my first trip to his new automotive shop, and now I also appreciate him and his team for outstanding car care.When I walked into the entrance, I was immediately struck by how spotlessly clean the welcoming/waiting area is kept. No grease here! And after all the repairs were completed, I could immediately feel new pep and smoothness in the drive. Thank you, Auto Performance crew, for giving me excellent service for a very reasonable price!

  D
3 years ago
Having to choose a repair shop without prior experience with any in this area was a little stressing since I've had a bad experience or two in the past in this regard. I was helped by others reviews to this shop and am glad for it. Rick seems to have a passion for the work. My vehicle's performance is better now then when I purchased it (used). Rick is personable, knowledgeable and my go to place going forward.