NAPA Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  KJ KJ
2 months ago
The manager (Charlie) and staff at the Fairlane location went above and beyond for me. To make a long story short, I needed rear brake pads and rotors for my vehicle. NAPA gave me the wrong pads in which I was willing to just put the wrong pads on the car and come back with the correct pads within two days. The manager and his staff discuss the situation and said that they wanted to place me first and as well as my safety and go above and beyond. With only less than 40 mins to closing the manager took it upon himself to go to the nearest part store and get the correct set of pads. I never experienced customer service like this before and I am truly bless for Charlie and staff for going the extra mile.

  Jasmine Jones
a year ago
Seriously, I will drive across town to come to this specific location. I recently had to buy two vehicles in two months and needed some parts checked out, updated and so forth. Every time I visited this location I am met with a smile, pleasant attitude and very helpful staff. As long as the customer service stays at this level I will be a forever customer.

  Erin Whittington
a year ago
The staff was incredibly friendly and helpful. We were from out of town, and they went out of their way to help us fix the problem quickly and efficiently. Awesome customer service.

  D�rt McGirt
4 months ago
Very nice & helpful people!

  Amanda Otero
4 years ago
Horrible customer service. The older man who works there won t install batteries even though the website says they do. He said before i left that he hoped i didn t have far to drive because the battery has no juice the lack of concern for my safety as a whole is completely baffling. He did this to a close friend of mine also. He needs to be retrained or fired.

  bmet Jack
a year ago
I got a few 6000 psi hydraulic hose made on a Saturday..... They fit, back up and running......priceless. I would call first to make sure the guy that makes the hoses is working.

  Thomas Scampini
2 years ago
When a customer calls to see if you have something, don t get all wound up because you have to get up and go look. All I asked was if they had SilGlyde and you would ve thought I asked the man to walk to china and back.

  irving mariano
2 years ago
If it was 10 stars ill highlight all of them!!!Very helpful and acurate service . Mr. Hugh was awesome help !!! .. He Knew what i was buying , he knew what he was selling and he knew exactly what i needed. Favorite auto part store.

  Element Wisp
4 years ago
I came in with a lot of issues for my vehicle and Travis helped me TREMENDOUSLY. The other staff were very friendly and helpful as well. I would most definitely recommend this location to any of my family and friends.

  Emily
4 years ago
John is amazing! He helped us diagnose the problem, figure out what parts we needed and even lent us his personal tools so we could fix it ourselves. Outstanding customer service

  Jeremy Thomas
4 years ago
Skip this place and go to the one in Cayce instead. Been here a few times and they are pretty clueless. Sold me the wrong things every time. Some training wouldn't go a miss. I was also the only person in the store each time and you still hang around pulling your hair out while they are all busy doing nothing. Takes about 20 mins to drive to the other NAPA store which will save you a whole load of time and frustration.

  Ben Smith
5 years ago
Went in for some windshield wipers. The staff were very engaged and helped me select the proper items. I was in-and-out in under 5 minutes. Good service overall.

  Christopher Kennedy
2 years ago
Online ordering. Same day pickup avaliable within 30 minutes - as stated. Vast availability of what are special order parts for other stores. Recommended retailer.

  Jonah Broam
2 months ago
Best Napa in Columbia!

  Charles Helms
4 years ago
Can you folks please answer the phone with anything besides, "NAPA, can you hold". I get this everytime I call but still have reps coming in to my business to waste my time. Put more people at the counter, help customers, and stop putting people on hold. Or stop sending sales reps out to try and get business when you can never get someone to help when you call this place. Use CARQUEST, you've been warned!

  Markie Proctor
5 years ago
Very knowledgeable and experienced staff. The store manager was VERY friendly as well, they had everything i needed for my 2015 Jeep patriot AND my 1978 el Camino.

  Barbara Bobbie Davis
6 years ago
Went in for an oil wrench. The one on the shelf was less than $10 but it didn't fit. The one I needed was over $30. This is to change oil in a mustang, standard equipment. When I commented on the price difference the staff became very snooty stating that the price was with a discount. They can keep their discount and their wrench.

  nicc martini
a year ago
Only one worker, but he was knowledgeable and very pleasant to speak with.

  Luis macias
5 years ago
The Place you find everything in a good price and good quality and the manager of the store always answer your question very helpful and really nice I always go there and get my parts excellent employees

  Mike Watson
a month ago
Lazy customer service

  Panda Marquis
2 years ago
Found exactly what I needed and the guy at the counter was able to look up relays that would work

  Ashley Hill
4 years ago
The best Napa in Columbia. Fast and friendly service. Corrected the mistakes from Napa at airport in West Columbia.

  Kirsten McBurney
a year ago
Had what we needed. Very pleasant.

  Timothy Williams
4 years ago
Love doc's its great all u can eat place

  Joe Stuyck
3 years ago
Use to be one of my favorite parts stores, now rarely has what I need and is often understaffed

  David Dowey
4 years ago
Had almost everything I was looking for. Not great on customer service.

  Earl Moore
5 years ago
Glenn the manager there is a great person and helpful

  Arthur Perry III
5 years ago
The gentleman that helped me was extremely knowledgeable and friendly

  Michael Hutson
4 years ago
Really high prices! But good service.

  JT Livingston
a year ago
Great service and very helpful