Midas

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  DJ Nords
a week ago
The staff were AWESOME. Outstanding Service and Dog Friendly. You have a customer for life. Thank you all for making this experience a great one. My oil change was performed professionally and expediently. Thank YOU all. Most importantly the Price was Great with all the extra services.

  Annabel Lang
a month ago
A Chevy dealer in Northern Virginia almost took me to the cleaners for costly clutch repairs and alleged "battery issues" with my GMC Canyon.After a quick phone call to Midas, the manager, Scott, said to bring my truck in and he would have his team look at it.I winched my pickup onto a carhauler, drove over 6 hours to Hard Scrabble Road, and was greeted with an enthusiastic high-five from one of the techs. The staff carefully unloaded my truck from the carhauler, pushed it into a parking spot, and even respooled the winch. Scott guided me as I moved my Chevy Tahoe and carhauler out of the main parking area.The team at Midas were phenomenal. Scott would price out the work with OEM, new, and remanufactured parts and informed me of labor rates where applicable. He also provided regular updates on the diagnostics and repair progress. They determined that the master clutch cylinder needed to be replaced and my battery "problem" was actually an overcharging alternator and a failing BCM.With my Canyon's clutch repaired and alternator replaced, I drove up and swapped out vehicles to have the Tahoe caught up on maintenance.Many heartfelt thank-yous to the team and Scott at Midas Hard Scrabble Road for their hard work in getting my vehicles roadworthy and safe for me to drive.

  Katrina Fisher
a day ago
The staff was really nice and accommodating. I was able to get an appointment for an oil change on short notice. The service was performed quickly and professionally and I was in and out within an hour. I will be back again.

  Rochelle Mason
2 days ago
Love the new crew!! Tony was my tech today and took great care of my navigator and Scott is always awesome!! And Potts took care of me upfront and gave me all the info for tire information definitely will be back

  Travis Gomillion
a month ago
Midas gave me one of the best experiences that I haven t had in a while. The gentleman s name is Justin. He very polite, and courteous. I was greeted and made comfortable with leaving my vehicle with them. And at my return the same great greeting. Justin was very detailed in summarizing my visit. And made me feel like he really appreciated me coming in. So Midas off of Hardscrabble road will get ALL of my business. It makes me feel good when you make me want to spend money with you!! That s what I call a Business! Great good Justin!!!!

  Amy Way
3 weeks ago
The guys here were super helpful friendly, and did not pressure me into buying something I did not want or need. They made sure to walk me out show me exactly what I needed and what was wrong. Aaron, the technician was quick and efficient and very friendly. Would definitely recommend this place again and come back for future service.

  Caroline Rowland
a week ago
Excellent service. Aaron got my oil filled up and filter changed promptly without a long wait . Good experience had my animals with me and they were not phased.

  Dorian Y
a week ago
The staff is always professional and friendly. Special things to Tony the technician for inspecting my vehicle! I definitely highly recommend this location.

  Mindy Herron
2 weeks ago
Scott the manager was very polite as well as Justin the sales advisor. Marcelle the technician pro formed my tire rotation and oil change I definitely recommend his services.

  Marilyn Doucet
3 weeks ago
They provided me with excellent services. I had an appointment and they greeted me in the parking lot with a friendly smile. They were very quick in completing the service. I was in and out in no time.Marilyn Doucet

  Keisha Butler
4 months ago
I had the best experience with getting my car serviced. Scott and his crew made me feel at home while I waited. This kindness was extended to everyone who walked in the door. They were efficient with my service! I highly recommend!

  Elizabeth Rodriguez
3 weeks ago
Excellent, friendly, fast and fantastic customer service. Aaron did a great job with my oil change. The front desk staff was friendly and very informative.

  Tanya Wilson
a week ago
Mr. Tony is the best! He s friendly, professional and honest. So happy he s at the Hardscrabble location now.

  Brock Owens
3 weeks ago
Best Shop on that side of town. Amazing knowledgeable staff. Fast hard working technicians. Great customer service experience every time

  M McClinton
2 months ago
Was lied to about my vehicle being looked at twiced and was told by Manger Scott that it will be priority 4 days after vehicle was towed in. Then found that Midas was over charging me on parts and possible labor. Once I was able to prove this, the manager Scott declines repairing my vehicle due to him being frustrated because I asked for itemized receipt on what it is exactly i was paying for. Before we can agree to a price. Scott begin to get disrespectful and decline fixing my vehicle due to not being qualified. This would have been fine if my vehicle have not been sitting at this location for 9 days. Now all my time have been wasted and my car still haven't been repaired. Corporate has got a complaint by me. Never will come backJust a follow up.Vehicle was towed and worked on by Brown Motors on Broadriver.They replaced 5 coolant lines Midas wanted to first charge me $800 after my warranty payment for 2 lines. Then around $500 after I had to go back and forth with managerMy out of pocket cost after payment $214 at Brown. Midas labor time was 7. Then 4.3 after going back and forth. Brown did 5 lines in 4hrs flat. NEVER take your car here. They will cheat you.

  Joneida Smith
4 months ago
Great explanation of what I needed to have immediately done and schedule maintenance coming up. Special thanks to Scott, for the polite, quick service. Feel like I can trust this place with my car needs! That's rare these days!

  Emily Outen
4 months ago
Thanks to Scott and the team for fixing us up right for a long trip to Maryland! We went with the Michelin Defender 2 tires and that should get us right for this crazy winter coming. Staff was super nice and helpful.

  Paul Green
3 months ago
My son and his fiance took their car here to reseal oil leaks. It was running fine when it went in to the shop. When they went to pick it up, they were told they need an engine. Not trustworthy, nor ethical in anyway.

  Abraham Shalabi
4 weeks ago
I had a great experience talking to an employee while my car was getting worked on. And Aaron did an amazing job working on my car.

  Paula Langston
a month ago
Tony C and the guys treated us great. Tony took his time with our Mercedes and BMW. We look forward to working with them again

  Christopher Campbell
3 months ago
My wife s Acadia was towed to Midas for overheating as we ve used them for 15 years. They worked on the radiator and sent my wife on her way- $1,200 for hoses. I happened to ask my wife a few weeks later how the car was since we don t drive it a ton. Her response- ever since Midas had it my engine fan runs - this never happened before. I called and the guy who answered said probably air bubbles, should be fine. Later, when I noticed it was running consistently 240 degrees I made an appointment to bring in but unfortunately had an emergency. Finally, was able to bring it in and told them the radiator was the issue last month - it never really improved . I expected them to take care of something maybe they missed nope. You need a new radiator thermostat and hoses. $2400. Coincidence? I didn t think so, but the manager Scott and corporate boss Justin sure did. A Manager will call you back they said. 24 hours later car is still there, wife Ubers to work -no call. So I called back- he s been trying to call you - I have no missed calls nor my wife. Scott, the manager got on the phone and started talking immediately when he realized I was trying to hold them responsible for not fixing the original problem- the radiator. He did to his credit try to give me a discount -still $1600. I decided I d had my last of Midas days as the prices have been astronomical- however they ve always been nice and convenient back to the days of Cindy.I Called when I got the car home to get full details on what I needed and what was wrong. Radiator leak (no details) need new thermostat and hoses- probably need a water pump, too Scott reports. Had a mobile mechanic with great reviews a friend introduced me to stop by. He walked me through why it was not all these things and pointed something interesting out- a reservoir leak $80 fix- was leaking near the entry to the radiator, hence why they replaced the hoses originally that really more than likely were ok. Unbelievable smh $80. or grand total of $3,700. How as a mechanic do you not look at the reservoir first?? I am mainly posting this so people will please look at prices and get second opinions for jobs like this when considering Midas. I ve done the math of 13.7% increase in their cost over the last 5 years for 3 of my vehicles in comparison to other local chains. Oil changes and tires sure- yes it s my fault I chose and trusted them with this and I ve paid for it- just be careful with what you allow them to when it comes to more major repairs.

  Melissa Hall-Little
a month ago
Justin is awesome! Picked up my car today and he was so helpful every step of the way. Went above and beyond!!Thank you!!

  Felicia Mccord
4 weeks ago
Awesome experience for the second go around Aaron was awesome Tech all staff very friendly thanks to Scott very pleasant and Matt thank you as well for everything and making sure I had a great experience!

  michelle long
a month ago
Marcel and Scott are amazing. Good people. Quality work. Fair. Honest. Would def recommend

  Lene Cobbs
3 months ago
I am very unhappy with the service that I received. I paid over $600 for my car to come back worst then what it was. When I took it back they told me that we said to tune it up and change the oil so that's all they did without looking at it or doing a diagnosis. That's like me going to a doctor and asking for a colonoscopy and they say ok, bend over. No one should do anything to your car without a diagnosis first. Then they took the car back and pretended to fix it and charged me more money! The car is a hot mess so much so, that I'm having to look for a new car. I will never go to Midas again or refer anyone to them. I'm out of a car and my money.Update: I got a call from a Midas representative that asked if I had proof that we didn't ask for a diagnostic, I said my father has been a mechanic for over 50 years, he would never go anywhere and not ask for a diagnostic. Like i told him, how can someone walk into an establishment and tell you the professional to change my coil pack and you say ok and do it without looking to see if it needs to be done. Thats like me going into the doctors office and telling him, the professional in his field, to give me a colonoscopy and him saying ok, bend over. He would do some things before hand to cover himself and make an educated determination as to whether i needed it or not before he performed the procedure so why is Midas any different? UNPROFESSIONAL. Then he said well a diagnostic cost a lil over a hundred dollars. Sir, i paid you guys over $700 are you kidding me? I would have be glad to pay the 100 dollars vs that! So again, I am very unhappy with their service, I wont recommend them to anyone U know and I know alot of people and I hope that in the future, the resolve is better. #gosomewhereelse

  Rohonda Hall
2 months ago
Tony was very knowledgeable and found and issue that should have been resolved from Ford. I appreciate his attention to detail. Great Job!

  Sunshine Walker
3 weeks ago
Justin, Cedric, scott,Jarrell Gave me the best Service. Last week was my first time and i will definitely be using them.

  Amanda Trotty
2 months ago
Scott and Justin were very professional and helpful. The atmosphere was very great. I will definitely be going back. Amanda Hall

  yolo C
a month ago
Exceptional Service. Steve, Justin, and Scott all were friendly and helpful They got the job done

  Lori Outen
4 months ago
Got me in and out in a reasonable time. Great customer service! Scott Beyerling gave great service! Thank you!