McDaniels Subaru of Columbia

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ashley Davis
2 weeks ago
My husband and I went to Subaru with the intent of test driving an ascent without purchasing today. Most of the salesmen/women were tied up with customers and we had the luck to have Samantha help us. She might be newish to McDaniels Subaru but she s definitely not new to Subaru. She was very knowledgeable and passionate about the Subaru brand itself. After looking at several on the lot and test driving one, we left to go to another dealership to test drive another vehicle that we were interested in. However we ended up back at McDaniels shortly after. Samantha stayed with us until we pulled off the lot even though they closed almost 2 hours prior. I m grateful for her time and energy she spent with us today and although it wasn t our intent to purchase we drove off the lot new Subaru owners. Angel was also a saint for putting up with my husbands antics and haggling. Thanks for the great service guys!

  Darvin Guerra
a week ago
As a repeat customer of McDaniels Subaru of Columbia, having purchased more than five cars from them over the years, I can confidently say that their service continues to impress me. My recent purchase of a 2024 Subaru Forester exemplifies why I keep coming back to this dealership.From the moment I stepped into McDaniels Subaru, I was greeted with genuine warmth and professionalism. What truly stood out to me was the level of politeness and respect extended to me throughout the entire process. It's evident that customer satisfaction is a top priority for them.One aspect that I truly appreciate is their ability to communicate in Spanish. As a Spanish speaker, this made the entire experience more accessible and comfortable for me, and I'm sure it does for other patrons as well. It's a testament to their commitment to inclusivity and catering to diverse customer needs.I want to extend a special mention to my salesperson, Gema Morales, and the finance manager, Abel Aguilar. Gema was incredibly knowledgeable about the Subaru lineup and helped me find the perfect Forester that met all my requirements. Abel made the finance process seamless and transparent, ensuring that I understood all my options and felt confident in my decision.As for the 2024 Subaru Forester itself, I couldn't be happier with my purchase. The car exceeds my expectations in terms of performance, safety features, and overall driving experience. McDaniels Subaru helped me find exactly what I was looking for, and for that, I am grateful.If you're in the market for a new car and want an exceptional buying experience, look no further than McDaniels Subaru of Columbia. Their courteous staff, multilingual support, and commitment to customer satisfaction set them apart from the rest. Thank you, McDaniels Subaru, for another fantastic car-buying journey.

  Chris Bowman
2 months ago
I purchased my Subaru Forester Sport at the end of January '24 and couldn't be happier with how the whole process went.Mason, did a great job showing me an Outback and a Forester. He explained everything about both vehicles but since I've had a Forester before, I decided to go with another one. There was no pressuring me into the sale.Abel, explained the financial part and is also very knowledgeable and helpful.Thank you to everyone at McDaniels Subaru of Columbia for your professionalism and help in purchasing my Forester.

  Sarah Shumpert
2 weeks ago
Gema Morales was so helpful in our recent purchase of a new Subaru Forester. She was so kind and took time to see that all our questions were answered. She was personable, relatable and did not resort to high pressure in allowing us to make a decision. Also thanks to Angel, sales manager, for showing us the facility , introducing us to the staff, and sealing the deal. Would highly recommend McDaniels Auto Group, Gema and Angel when purchasing a car. It was a pleasant experience..

  Megan Romero
a week ago
My husband and I visited McDaniels Subaru and worked with Mason Sylvia. He presented us with the car we asked to drive and worked to get us a price and payment plan if we decided to purchase through the dealership. Since we were looking for a bigger car for me, Mason spoke to me and wanted my opinion on everything rather than just my husband s. We never once felt pressured by him to make a decision right away and would absolutely work with him again.

  Selina Franklin
2 weeks ago
I have been having issues with my car battery since the moment I got it in 2021. Every 6 months, I had to change my battery, and it became extremely expensive and draining because I am a college student. Ashley has been nothing but helpful, and I appreciate her so much! I expect good customer service, but she went above and beyond what I expected, and I am so grateful because she has made my life so much easier, and I also have one less thing to worry about, which is my car! She went out of her way to help me, and I can t thank her enough!! Thank you so much for being a great person!

  SRoc
a month ago
Great car buying experience at Subaru with Gemma in particular. Everyone there was great and very helpful without the pressure feel you get at some other places.

  Tom Carlisle
a month ago
I (had to) purchase two new tires. Surprisingly, the price quoted by McDaniels was better than the price I had gotten from a national auto repair franchise--and the tires from McDaniels would match up more precisely with my other two tires.The work took a little longer than I would have liked (hence 4.5 stars), but the tires were balanced, the alignment was corrected, the car was washed, and, shockingly, I was charged less than quoted!Tom C.

  Hal Goodwin
2 months ago
Fantastic buying experience at McDaniels Subaru. We were greeted warmly on a very cold and windy day. The sales manger, Angel, personally welcomed my wife and I both thanking us for visiting and then listened to our initial questions without interruption. He then went on to validate what we shared in initial questions to include inquiries on discounts seen on web searches and he let us know immediately more incentives were available as it was end of the month and year in the last few days of December. Angel introduced us to Mason the saleman who gave us personalized, focused, and thorough sales service demonstrating the product completely as well offering other vehicle options to give us a full range of choices. Great experiences overall leading us to close the deal on our beautiful new Forester in my wife s favorite color, Autumn Green Metallic. We look forward to continued dealings with McDaniels through service and future purchases and we will certainly recommend the dealership to others. Great job McDaniels Subaru! You earned our business! Thank you!

  Darth Steeler
3 weeks ago
Mother-in-law brought a suv from this establishment, got a good price, car looked good but as used car salesmen go they were not truthful with the vehicle. After negotiating the deal and the paperwork is being done they add a "do nit sue" paperwork. She repeatedly ask why she "had" to sign it, the salesmen told her it just part of the normal paperwork. She made the deal and brought the car home. Since then she's put 2 new batteries, and had it towed twice. The reason we later found out was the system that tell you your stay in your lane has a major problem. This problem was a flash of light, as in the garage light turning on, could activate the system and also run on the now retired 3G network, so it goes into search for 3G even if you turn the car off. So it downs the battery down. How much to fix it? 6,000 dollars! Moral to my tale is if you deal with these crooks....Check for recalls by Vin, do a Google check for strength and weakness of that car, and any lawsuits on the car and dealership. Your welcome.

  Amber Kroeger
7 months ago
Tristan was a very helpful sales rep. Went above and beyond to make sure we got a decent deal and took extra unnecessary steps to make sure we were happy with the vehicle. Happy and proud to now be the owner of this gorgeous Subie.The dealership has lots of snacks while you wait and a kids' area to keep them occupied. Worked out great for us.

  Elizabeth Brouch
a month ago
Came in for the first time at this dealership for a service repair recently and everything was phenomenal. Really some excellent service! Big thanks to Ashley, Melody, and Colton for being great coordinators. My problem was solved quickly and efficiently would recommend and come back.

  Gabriela Aponte
a month ago
Amazing service, fast, easy, and especially caring. Thank you Gemma for helping me find the perfect car and Abel for explaining everything so well !

  Lee Springer
10 months ago
I was looking for a new Subaru Legacy with a specific interior which took me out of state to McDaniels. Angel Mestey was amazing at helping me do everything over the phone and always answering my calls, even on his day off. They even shipped the vehicle to a closer dealership to make pickup easier. A few days after I picked up my vehicle Will Lopez called me and got My Subaru app up and running. Over all I had a great experience! Highly recommend Angel and Will as they were amazing and very attentive!

  trey norton
3 months ago
Renae did a great job! She was patient, personable and very helpful. This experience was not like the other car dealerships, all of my questions were answered in full and Renae went into full detail about every aspect of the vehicle and the process of buying a new vehicle. I highly recommend going to McDaniels when buying your next car!

  Danielle
3 months ago
Working with Renae on my car purchase was the most comfortable I have ever felt when buying a car. She was very knowledgeable, accommodating, and thorough. She also has a great team around her that help make the process easier and less hectic. Ask for Renae the next time you are ready to buy and she will make it the best experience you've ever had when purchasing a car.

  Sophia Iacovelli
2 months ago
From the moment I walked into the McDaniels Subaru of Columbia dealership, the workers were very helpful and approachable. It can be nerve-wracking walking into a dealership when you do not know what you are looking for - Gema Morales made me feel comfortable walking around the lot and took the time to answer all my questions about each of the vehicles. She was knowledgeable about the products and helped me figure out the best option for me.

  Jennifer Lynch
3 months ago
I worked with Renae on my purchase, and she could not have been more helpful, professional, or knowledgeable. She never made me feel rushed. She answered all of my questions, made sure I had the best possible pricing, and also the best car for my needs. Renae will always be my go-to for any car purchases, and I'd recommend her to anyone!

  jimi adams
a month ago
Mostly friendly and semi helpful staff, but strange that the salesperson who accompanied me on my test drive spent a fair amount of the time explaining why he wasn't a fan of EVs, when that's what I was in the market for. Ended up buying a Solterra elsewhere, with better options (next trim level up) for less than they wanted for the one I drove here. Given they're local-ish, here's hoping my experience with their service dept is better than with sales.

  Uma Nidigattu
a month ago
On February 26, 2024, we had the pleasure of purchasing a Subaru Forester Limited from McDaniels Subaru. Our experience was truly exceptional, thanks to the outstanding service provided by sales associate Gema Morales. Gema went above and beyond in elucidating the nuances of various models, guiding us through features, facilitating test drives, and skillfully assisting in negotiating a fair price. Her expertise and dedication made the entire buying process seamless and enjoyable. Kudos to Gema Morales and the entire team at McDaniels Subaru for their excellence and customer-focused approach.

  Rachel Henline
3 months ago
Today we worked with Gema as our sales person and Able in financing, Gema was an amazing sales person! So helpful and kind! Able also explained everything thoroughly and with patience for all of our questions! They have a great team and a wonderful dealership! We thank McDaniels Subaru for everything they did to help us!

  Alyssa Stutzman
a month ago
This 5/5 is specifically for Monti at the service desk. He solved a problem for me yesterday even when everyone else said I d be out of luck. He not only is intelligent and great at his job but he provides great customer service every time! He s the reason I come back

  Megan Thomason
4 months ago
We had a great experience with our recent purchase from McDaniels. Renae was so helpful and made the car buying experience enjoyable. Loving my new Outback!

  Steve Sanderford
4 months ago
These guys treated my daughter who is at the University of South Carolina with respect and went above and beyond to get her Subaru back up and running. They sent us emails and completed a big repair (transmission). Car runs great. Thank you.

  Phil Grubbs
5 months ago
My husband handles all the maintenance on our vehicles so he is the one doing this review. He was really pleased with the first, and complimentary, oil change, tire rotation and complete inspection of our 2023 Subaru Forester. The job was completed within an hours time, as was promised. One point that may seem trivial but is important. The windshield sticker showing the miles or months for the next service was obviously computer generated and is easily read unlike other dealerships where the writing is difficult to read.One more thing. He loved the waiting area comfortable chairs and great snacks.

  K Sass
3 months ago
Renae really made the entire experience of buying a car less stressful. She is low pressure and made sure all my questions were answered. She even braved Friday rush hour traffic to make sure all the documents I needed for the transaction were available.

  Sharon Sweatt
6 months ago
I am giving three stars due to the service was fine. HOWEVER, I called three times and left messages every time to schedule an appointment and never received a call back. I finally made an appointment on their website however I still never received a call back. I understand that a lot of things are done on line now but you should still call a customer back when they leave multiple messages. I have bought atleast 4 vehicles from here and would think they would appreciate that.

  Maddy M
7 months ago
I had an excellent experience buying my Subaru from McDaniels. Clayton, Tristan, Jennifer, and everyone else were all wonderful and super helpful with the different options, info about the cars, and other questions I had. The two sales guys and the finance guy stayed late not only helping me, but other customers as well. I m very impressed with this dealership and recommend anyone looking for a car to go to them!

  Virginia Arrington
6 months ago
I loved working with James Harper at Mcdaniels Subaru. He was super knowledgeable, attentive and easy to work with. I appreciate his laid back style while trying to figure out the right car for me and my family. The rest of the staff I interacted with were also friendly and easy to work with. Overall my experience was defiantly 5 stars and I love my new Subaru ascent. It s the perfect car for our family. Thank you Mcdaniels and to James!

 
5 years ago
This location has great customer service! When traveling through the area, an emergency repair was urgently needed. They got the car in right away, even though we didn't have an appointment (I do recommend making appointments), and service was performed without delay. The entire facility (including the restroom) was so clean; I was shocked to learn that dogs are allowed in the waiting area as well! The price was very reasonable and then the staff, without being asked, gave an additional discount on labour costs just to be helpful. Their follow-up has been great as well. I highly recommend them to anyone in the area.