Mastercraft Auto & Truck Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Cordell Brown
5 months ago
I have a 2 year old car that started making whining noises. I took my car to a repair shop and they couldn't figure it out so I called Mastercraft and spoke to the owner. He had me to drop my car off. He called me later that day and told me it was the transmission. What I like about his integrity is that he told me I needed to take it to my dealer because it should have warranty. I took it to my dealer and I had warranty! Mastercraft has great integrity and they looked out for my best interest first. I will be using them in the future.

  Stacey Belle
6 months ago
OMG! What can I say. They provide phenomenal customer service and are truly master crafters when it comes to automobiles. I am grateful and thankful for them. I've never been disappointed.

  anthony norman
2 weeks ago
Some of the best mechanics I've ever seen.... it's always one and done with them.

  Ann Marie
2 years ago
Me and my husband love how friendly and honest the owner and his staff are. We both moved to Columbia from up north and struggled to find a shop that we could trust. We are so grateful we came across Mastercraft after a friend recommended them to us. If you are looking for quality work from highly experienced mechanics -without breaking the bank- Mastercraft is the best shop in Columbia!Services: Auto engine diagnostic, Brakes, Oil change

  Thomas Symons
a year ago
After going round and round with the dealership I found this place. The staff was very friendly and helpful with solving my problem. My Chevy Colorado was having an emissions issue and the staff at Mastercraft solved it in one day. I am very grateful to have found this place. I highly recommend giving them a try with your vehicle needs.

  Arthur Thanos Calias
a year ago
Incredible professional mechanics with down to earth Christian prices. Honest and God- loving people you have ever met. As a Christian you cannot find better mechanics than Mastercraft Auto Repair. God bless

  EandA Sabin
4 years ago
It was a pleasure doing business with them! Knowledgeable and thorough, Ricky and his staff performed quality work at a reasonable price. They discovered that the "fix" the dealership recommended wasn't the real issue. We initially contacted Mastercraft to quote the recommended repair. Instead of paying $1,000 to the dealership, Ricky quoted us a 40% savings. Once Mastercraft looked over our vehicle, it was determined to be an entirely different problem. They were able to repair it that day and it was only about $250. Thank you!

  Kyle Smith
10 years ago
First of all, let me say that I no longer live in Columbia SC, but used Mastercraft for 5 years off and on when I did. Bryan and the staff are awesome. They are honest and sincere and friendly while providing excellent service. On one occasion with my truck I thought there was a mojor issue when it turned out to be little to nothing and they were straight forward with me and it cost me next to nothing. My mother still lives in Columbia so I recommended her go to Mastercraft. With her minimal knowledge of cars, they provided her with great service at an affordable price. The way business is done here is exemplary and needs to be followed by so many! Thank you for being an excellent place to work with! A++++++

  Glenda Queen
a month ago
Great family business with quality car repair service.

  Joshua Baulding
5 years ago
Great experience. Ricky, Brian and Joy were great to work with. They exceeded my expectations. I've been to a lot of auto repair places, and I was very impressed with how clean they keep their offices. Usually there's paper everywhere and greasy finger prints on the paper and walls. . None of that here. They take pride in their work and in their work place. Highly recommend. Over 30 years in business.

  Tom Peyton
9 years ago
The crew at Rick, Brian and Rhonda, Mastercraft is the best automotive repair shop in Columbia. They are friendly, polite and reasonable. They don't fix it unless it has to be fixed simple as that!On top of all the great service. They are good people.Here's the proof: I've been using Mastercraft since 2005. And whenever I buy a car, new or used I always have them check it out. They have never been wrong.

  BarnBrand Beards/Hygiene
5 months ago
Absolutely Best Mechanic Shop in the Carolinas! Clean, Honest and Fast!

  Rob Milks
6 years ago
My wife and I were on our way back from vacation about 200 miles from home. Our Infiniti SUV lost power on the highway and died on the side of the road. We called a towing company and they recommended Mastercraft and towed the car there. We were greeted by the owner and they got right to work. In less than two hours they had the fuel lines fixed and we were on our way. The entire staff was awesome, the services great and the price to fix more than fair. I highly recommend these guys!!

  Rachel Jellenik
4 years ago
I've been taking my car here for 5 years or so and can't count the number of times they've saved me from getting taken advantage of by chain shops. Because of my job I unfortunately sometimes have to get services done elsewhere on a weekend but anytime I'm told I need something replaced I check it with Brian (who I'd have do the replacing anyway). He not only tells me 99% of the time that I don't need whatever the other shop said but he physically shows me why on my car. He's been right on target in diagnosing a problem just from a description and I think he views it as an enjoyable game to research who has the best price on parts. The folks in this shop are incredibly honest and knowledgeable and not once have they tried to sell me something I didn't need. It's been the exact opposite - they try to save you money where it's safe to do so.

  Emily Estep
8 years ago
Having someone you can trust to work on your car is invaluable. Rhonda, Ricky and Brian are wonderful to work with. They treat all customers with respect and the service technicians do the work that is needed and do it correctly the first time. I encourage anyone looking for a place to take your vehicles to give them a try. They saved us from people who did work incorrectly and unsafely on two different occasions and we will go to them first from now on!

  Tyeler Berry
5 years ago
You will not find a more honest group to look at your car. They have helped me several times. They will always tell you what is best for you. For example, I had a problem in my truck that is very old and worn out and it was going to cost 1400 to fix the problem, but they were able to fix it for minimal cost with what they called a band aid, because they were concerned for me putting in that much money to a truck that may not last long. Ricky Dennis is a high character guy that I will continue to trust with my vehicles and you should too. If they can't fix your particular problem, they will direct you to another honest mechanic that can. Thanks Mastercraft for all your help.

  Patrick Tribbey
a year ago
Christian operated business. Excellent to outstanding repair facility. Been there since around 1984, owned by the same gentleman all that time! :) They are able to repair just about anything automotive. Try'em ---- you'll like'em !07/13/'22. Had our 2009 TOYOTA Siena Minivan serviced. Dropped it off yesterday and ready today. Excellent service time! Can't complain about that at all!! In N/E Columbia?? Give MASTER CRAFT a try!! :)

  Wayne
6 years ago
From my experience, I think they are the best repair shop in Columbia. They are extremely honest with good pricing. I had been to a number of repair shops with a significant engine problem and Mastercraft was the only one that confirmed what the issue was and gave options/recommendations.

  Georgiana Diaz
10 years ago
You won't be disappointed when you come here. If I could give more than 5 stars I would.It was July when my air conditioner decided to completely stop blowing cold air. I wanted to die. After taking my 2008 Nissan Sentra to get it diagnosed at a different place, I was told the clutch which turns on the compressor was the cause of it. I was told it would be cheaper to just replace the entire compressor instead of just the clutch. Mind you, I'm a young, single mother who knows NOTHING about vehicles. I was told it would cost upwards of $1000 to fix it. I was heartbroken but I knew I needed to get it done if I wanted to survive the summer.After further research I decided to buy the compressor myself and just find a mechanic to install it. That proved to be harder than I imagined. After calling a few places around town I was either told no, or around $400 and above. I got ridiculous explanations too. I'm pretty sure they were all trying to take me for granted because I was a female and had no idea about what they were talking about.Finally I called Mastercraft and was quoted about $150. I was in disbelief, I swear I asked him to repeat himself at least 5 times. He assured me again and again that was the cost. He even offered me to bring my car and have him take a look. He didn't charge me a penny!!! He confirmed that is was the clutch. That diagnosis alone would have cost me at least $100 anywhere else. Meanwhile all of this was happening I told Dave? (I'm sorry I'm not that good with names!) that I was waiting on the part to come in the mail. I remember telling him a certain date and he told me he could fit me in the morning. I probably proved to be the biggest headache. Turns out I didn't get the part on time and I probably rescheduled on him at least 3 times. EVERY single time I had to call him and tell him I didn't have the part he was so sweet about it and said not to worry. Finally the day comes when I take my car in; I give him the part and a couple hours later I get the call that my car is ready. Upon arriving to pick up my car I discover the charge was even less. I want to say it was less than $110. I was in shock. He went above and beyond not only doing the repair but his customer service too. More than a year later, my air conditioner still works great. I drove my car all the way back home to San Diego, CA with no problems. I hold a special place in my heart for Mastercraft, they have the sweetest man ever working for them and they did a great job on my car. I am forever grateful! God Bless your business and everyone working here. Thanks so much!Give them a try and I promise you won't be disappointed!

  Jessica Granade
8 years ago
Mastercraft is the only place I EVER want to take my vehicles. I've found a mechanic that I trust, that made the experience memorable, and made me a forever customer. I work & live on the other side of town but will always bring this company my cars. Thank you guys! You do awesome work!

  dylan murphy
10 years ago
Friend's BMW broke down (she had been giving it the wrong gas) and we called Mastercraft for a tow to get it worked on, they were here in 22 minutes, which seems like a very good response time for a tow truck, at least compared to AAA, which usually seems like 45 minutes to an hour. I will update this with cost etc when I know more.

  Susan Carter
2 years ago
They are more about helping and pleasing their customers. Awesome place to take your car. Thank you. all .you were Great for working with me during my car accident.

  Bobby Farmer
6 years ago
Excellent service, friendly and professional staff. I trust my vehicles to Mastercraft knowing they will do it right, on time, and at a fair price.

  Brian Wilkinson
3 years ago
Have used this repair shop several times over the years. Always very dependable and charges very fair prices. I would trust them for any repairs on any of my vehicles.

  Corey Tanner
8 years ago
They are truly a southern company. They remember who you are and have the best prices around. If they can't fix it they will point you in a good direction to get it fixed by a good person. They are very military friendly too.

  Tom Hall
2 years ago
Honest professionals. They are true to their word. Provide excellent service and follow-up.Service: BatteryService: Battery

  Kimberly
5 years ago
Great friendly service, reasonable prices. I've always been pleased with their work.

  Heather Leigh
3 years ago
Thank you for keeping my 2003 Frontier road ready. I appreciate the service and information that keeps the wheels turning.

  Annie Wheeler
a year ago
Fast, honest, fair, diligent, effective, cost-effective, service-oriented business.

  Philip Davenport
7 years ago
Ricky and Rhonda are great folks. They will not do you wrong!