Jim Hudson Audi Columbia Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  John Stephen Von Roue
a year ago
Scheduled appointment for 2 pm and given quote for $250 on 125000 warranty inspection. It is now 6:15 pm and after having talked with Service, "it hasn't been started." The charge now, over $650 for flex fuel. Never in my life have I experienced such flimflammery. God only knows how the car will be returned and in what condition. Poor customer service and attention to scheduled appointments. At this point, all trust and faith in Jim Hudson Audi is zero. Our word is all we have and Jim Hudson Group's word is unreliable and has no value or integrity. Very disappointed in the predicament in which we were left. Sad first impressions and horrible first experience. Tragically, they still have my Audi. SMH

  Mike Wines
a year ago
I have never in a million years dealt with such a dishonest, and incompetent service center in my 10 years in business. I attempted to contact the powers that be before posting this review, but I guess my issue is not important. I would put more details in my review of Jim Hudson Audi, but I have wasted enough time dealing with these people as it is. I would tell anyone considering using this service center to PLEASE reconsider. There are several local shops in this area that were way more helpful than these clowns.

  Tammy Jenkins
2 years ago
I dropped my car off at 7:45 am before service department opened. The key was placed in a envelope with all of the needed information and appointment time. I dropped key in key box and left. I called a little after lunch to see if car was ready. I was told my service agent would call me back. I waited two hours and no call back. My husband called service department and was told they didn t have our car. I went back to dealership and my car was parked where I left it that morning. I go inside and asked if my car was ready?? I was told oh we were wondering why that car was sitting there. I asked if they checked the key box when they came in and was told yes. I asked for my keys back since alignment wasn t done and no keys. I told him they were in the key box could they get them out for me. We go outside and my keys were still in the box inside envelope with information written on front ( Name, phone, appointment, type service and where car was parked) but the box is checked every morning! Why s just moved to Columbia and this was our first and last time using this dealership. We will just have to take the drive back to Charleston to service our cars . I would have given this business no stars but you have to put at least one to write a review.Services: Wheel alignment, Brakes

  Laura Burke
3 months ago
Super professional. Not pushy and excellent service. Extremely timely for a service center.

  Mr JFo
8 months ago
These service guys are crooked as they come. I take mine to Greenville for service now. Completely different type of people there.

  Dana Fuhr
3 years ago
Great service advisors and technicians. Audi encourages a relationship between advisors and customers by keeping you with the same advisor regardless of the service needed. I expect quality service done on my vehicle and that is what I get.

  Eureka Sanders
2 years ago
Although it is people's choice not to wear mask but in tour establishment it should required.

  Alvin Robinson
2 years ago
They are alrightService: BatteryService: Battery