Gerber Collision & Glass

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Kiarra Richardson
2 years ago
My car was brought to them for repairs on my bumper. Not only were they slack on communicating with us about the car, we couldn t take the car home the day they called us to pick it up because there was a bar sticking out on the side of the bumper.Then when we finally got the car back we noticed the visor was no longer staying up, they took the steering wheel cover off my steering wheel for what reason I don t know, there are black marks all on the back of my seats that weren t there before and the panel to open the door is popping out because it is broken now. We ll update its 8:41 am right now and my car completely stopped working. There is fluid leaking out of my car and the car is unable to move. When we called the place a lady named Kimberley was very rude and sighed on the phone because we told her the car stopped working out of no where. Will definitely not bring my car back if I need a repair.Service: General repairs & maintenance

  Michael Rudd
10 months ago
I stopped by to get an estimate on a small dent on on my truck. I was informed by the lady up front that I needed an appointment to get an estimate. She said yep...it's the rules. So I said you can't walk 40ft to look at this dent while I'm here so I do not have to come back. She said , yep. So I said I'll go somewhere else. Thanks. As a business owner my self, I do not understand how people can turn away business. Good luck to ya.

  Scottie Evans
11 months ago
Our car was hit in the parking lot of restaurant while we were eating. The man who hit it did come find us and give us his insurance information. We contacted Gerber collision and they got us in for repair, assisted with our rental car, and finished the job within a week. The repair looks amazing, they even went above and beyond by by removing a door ding on the opposite side of our vehicle for no additional charge! Scott Mims was the technician who did our repair and it looks as good as new! I can t say enough about how pleased we are! I highly recommend this body shop, and Scott Mims is one of the absolute best body techs in Columbia. It s not the first time he s done repair work for me. Thank you Gerber, and thank you Mr. Mims. If we ever need another repair we are coming straight to you!Services: Painting, General repairs & maintenance

  Adam Perkins
a year ago
great experience! customer service was on point. couldn t have asked for a better group of people to deal with especially these days. they kept me informed every step of the way and even washed the inside and outside of my vehicle. would highly recommend this location and if i ever need collision repair i won t hesitate to go again. keep up the great work!Services: Painting, Body & Trim

  James Galloway
9 months ago
Excellent place for car body and glass repair. Friendly people that will keep you updated on your auto repair. Anna and Brittany are great.

  J Benny
6 years ago
Love this place, Charlie there is like a car angel who fixes my wife's car every time she bangs it up.. Unfortunately that's more often than I'd like.. But Charlie take the sting out of it, hes become a good friend.. Drop it off, and don't worry.. Tell Charlie Jason says Hey..

  Double A
a year ago
Gerber Collision and Glass , Cola, SC, provided excellent service! I love my car now! Instead of 4 days, turnaround was 2 days! Very satisfied customer! Would recommend!

  Tawnie Sorrells
2 years ago
They did a fantastic job on my frontend! And when we showed up to pick it up we noticed a small issue with a wheel trim but they took it back to the back and had it fixed before we left. Thanks Gerber for everything and hopefully you get some staff to help alleviate backups.

  Abelardo Gonzalez
2 years ago
My car was brought in for repairs after an accident on 04 December 2021. I ve been calling in every week to check on the status of my car and the people I talked to every single time have been lying to me about the status of it. On 27 December I called and the person I talked said my car was ready and just waiting for paint. Today 29 December I called again to check the status and they moved my car to different location because they were over capacity. Once I called the other location they informed me that no repairs have been done and they still need to tear the car down to start the repairs. It s been 4 weeks since my car was first dropped off.Horrible customer service stay away from the location and company. Do yourself a favor and find a different place.

  Nikki Biagas
5 years ago
Super fast turn-around. Kept me up to date with my car status. The check-in, check-out, and car rental process literally took only a few minutes each time. Seemless process and outstanding work. My car looks like new! Like nothing ever happened. I would recommend Baker s to anyone!

  Jieun Lee
2 years ago
Don't use this location!We waited for a month to schedule, and they rescheduled us.Today, they just called me to reschedule again. They said this(rescheduling) is not going to happen again last time they rescheduled me, and they did the same thing again. One day before! I already arranged my ride and rental car.It's been more than two month now. This is ridiculous! I can't trust their words any more. I wasted my time just for waiting.

  Mary Johnson
6 years ago
I was very impressed by the cleanliness of the establishment. The employees were very nice and professional. My car was ready ahead of time.The only problem I had was the next morning I got ready for work and my car wouldn t start. They said maybe it sat with out being crank all week. I had to pay $100 for towing, 129 for dynostic and new battery. I don t understand how that came about. Now I payed $250 deductive and then $378 in less than 12 hours.

  Brad Davis
3 years ago
My wife's vehicle ended up taking a lot longer than any of us hoped for (including the good folks at Gerber) but that was solely due to another car that was holding up the process on one of their main machines. Outside of the unforeseen delay, the repair went smoothly. Charlie was always extremely kind as he updated me on each call, even though he knew the timing issue was becoming increasingly inconvenient for missing our family vehicle. After the fact, Harry - who runs the shop - was adamant about making things right for us and he, along with his team did a great job ensuring a lasting impression.Service: Body & Trim

  John Dowler
6 years ago
These guys are great! Went in for a claim because someone hit my bumper in a parking lot and drove off. Dropped my car off Friday afternoon and was told it'd be ready by Tuesday. Only complaint is I got a call the next morning saying my car was ready to go! These guys really run a great business.

  Pinkie Jones
5 months ago
Excellent can't wait to drop my car off on thuraday.

  Mikhayla Cramer
6 years ago
I was involved in a hit and run. Between bakers collision and enterprise, the process was easy as could be! My car was done before the quote time and it seriously looks brand new! I couldn t be more impressed. Definitely recommend!

  Sonia Branham
2 years ago
Horrible service- on my Lexus GX 460. I had used them in the past when it was John Harris and everything went well. However , my experience this time was HORRIBLE!! From the beginning there was NO COMMUNICATION- I had to keep calling to check on my vehicle.Then there were conflicting reports on my vehicle , as to what needed & didn t need to be done to it, depending on the person you spoke to that day.When I finally got my vehicle back - it was rattling , making horrible noses when I drove it - & when I looked at the repairs it has been patched up as well as there was yellow glue left all over my white car- looked like someone had it on their hands and fingers and left it several places on my doors etc.also the inside of my car had scuff marks on the seats etc that was not there.I took my car straight to another body shop for a second opinion and gave them the list of what gerber had supposedly done and 1/2 of the things were not done. And there were TONS of other things that should have been done that were not done -Then when gerber found out I had taken my car else where they called and asked if they could make an appt to get my car back for things that they didn t get to do the first time My answer was H NO!!!!I will NOT use GERBER ever againService: Body & Trim

  MD D
2 years ago
This rating is based on my first person interaction with the girl that answered my call. It's obvious she wasn't interested in me doing business at this company. Before spending my money or filing an insurance claim I want to know about the quality of the workmanship & now the new Covid 19 protocols. I wanted to be sure that Gerber's glass subcontractor was AGSC Certified, she stated she wasn't sure. I was attempting to work out the logistics of bringing my car & money to this company. She was audacious enough to ask me in a condescending tone, yet a grammatically incorrect question " you DON'T have insurance?" I explained to her that I have car insurance, but I want to patronize an AGSC Certified company. She obviously doesn't understand the process of filing an insurance claim for auto glass replacement in the in which state she lives & works. The insurance company will either pay the auto glass company directly or reimburse me for my out of pocket expenses. At this point in the conversation her ignorance & lack of professional tact, courtesy, or respect quickly informed me that I wouldn't do business with this company! She needs more training & education if she is going to be the first person of contact for this business!

  tammy lamb
2 years ago
My experience was great I love how I kept getting updates on what was going on and how long it was going to take and every week I was promised an update and I received it when I first called Gerber on Atlas Road I spoke to this very nice young man and I found out that he was the supervisor of gerbert on Atlas road but he was very nice then the next day I spoke to miss Laura and Miss Laura became my contact at the end I spoke to another supervisor I can't remember her name but she was very nice as well so my experience over all deserve a hundred and 10% even liar I would recommend anybody to go to guerbet on Atlas Road and I love the customer service thank you gerbert

  Cathy S
5 years ago
I am very pleased with the professional, courteous and efficient way in which the repair was managed. They couldn't have been more kind and friendly. Thanks for such great service!

  Athena Martin
6 years ago
My sister needed some body work done and she called around and found Baker Colission to be fast and affordable. John helped her out when she brought in the car and they had her car fixed in no time. Thanks guys !

  Rashad Akeem Hickson
2 years ago
Gerber Collision & Glass provides great service. Completely satisfied with the work they did on my car.

 
2 years ago
Never go to this place to get your car fix.Very poor management.They have cancel my appointment twice one day before my appointment.

  Alex Truchon
2 years ago
Although they were not able to service my car today - Jeremiah and Gloria went above and beyond to make sure my car was safe to drive until they can get me in! Thank you both!Service: Body & TrimService: Body & Trim

  Conner Plumbing
6 years ago
My expectations were exceeded. All of the staff were really friendly and helpful. My van looked great when they were done!

  Ruby Ward
4 years ago
Service was amazing!!! I got updates frequently and the shop is very nice and clean. All around great experience.

  Kateryna Parkhomenko
2 years ago
The entire staff was so nice, knowledgeable, and they got my car fixed so fast.Service: Body & TrimService: Body & Trim

  Justin gladden
a year ago
Best advice i can give. STAY AWAY. Or have your car go to Charleston locations. STAY AWAYServices: Auto glass repair, General repairs & maintenanceServices: Auto glass repair, General repairs & maintenance

  Casey Weirich
2 years ago
Friendly environment! You're treated like family as soon as you walk in the door! Highly recommended

  valerie johnson
2 years ago
Excellent work and keep you informed every step of the way!