Dick Smith Ford Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Ale Ortega
6 months ago
Terrible service. They made me wait for 3hours and 45 minutes for an oil change that was never done.Rick wheeler was the advisor. I was waiting there because he said it will only take 2 hours. He would ve told me that it would take longer! It was very disappointing experience.Just made me waste almost 4hours of my time.After the 3:45 minutes wait he said maybe one more hour or so very unprofessional guy.I spent $90,000 here and that s the kind of customer service I get?Time is very valuable and they should let customers know up front instead of making them wait for hours.

  Don
4 months ago
I ve been taking my vehicle there since I purchased it always have had good service including my most recent visit.

  Gretchen Wise
6 months ago
Online appointments can be made for service, with detailed information being requested and entered by the customer, and a confirmation is even sent to the customer; however, they do not honor those appointments, know about them, or have access to the information you entered and ask for it again and they say it will be hours before they can get to you. The parts you let them know over a week in advance that you needed through this online process were never even checked on. This is simply not acceptable. Please do not offer that option if you are not willing or able to handle it for whatever reason - it's that simple.

  carl wilson
4 months ago
I had to get service for 32,000 miles and new tires and they did a great job and the price was good as any place

  Carlos R. Rivera
3 months ago
Horrible customer service over the phone in the service department. More than 15mins on hold and nobody answered

  Catherine Berry
a year ago
They have all the parts you need, but they are horrible on timelines and communications. I understand I was not the only car but it shouldn t have taken more than 3 days to get my car. I tried booking an appointment and they told me to bring it in for first come first serve and it took way longer. They also left parts in the back of my car.

  Evelyn
a year ago
Went and got car service and they were really nice

  Terry Champe
a year ago
If you're looking for a new ford!! Doug truitt best salesman!!

  Wanda Becknell
10 months ago
Fixed my truck when a recall was issued

  Daniel Wells
a year ago
So many people asked to help me that it was unreal

  marcus Reeves
3 months ago
It was great ,

  Thomas S
2 years ago
Great service, on time and professional

  Mary Martin
a year ago
Awesome

  bill nunnery
a year ago
No where to park