Dick Dyer Mercedes-Benz

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Erica Horton
a week ago
If you are looking to buy a car this is the place to go! Awesome customer service! Neal Bray the sale manager hook me up with a great sales man Eric! They treated me like a queen! They made buying a car very easy. Looking forward to seeing them again in a couple of years for my next vehicle!

  Margaret P Tucker
a week ago
Took my 2019 Mercedes in for its 5 yr check up. The service was done in less than 4hours. I used the courtesy transportation to deliver me home and pick me up when the service was completed.The staff was courteous & kind.Sarah went through the checklist of the services and the cost as well. I even received a call during the service to apprise me of an issue that was should address soon.

  Andres Lazo
2 weeks ago
As usual always have a great experience at the Mercedes Benz dealer agency.Thank you very much for everything, I am going to enjoy my car. thank you again and god bless you.

  Devalle Robinson
4 months ago
It s very rare for a service advisor to go above and beyond for a customer who s never serviced their vehicle in their shop or live in another state Behold Ryan Smith does!!! Lol thanks to God and you for your awesome customer service! My E43 is happy with me again!

  Stephen Peters
a week ago
Our salesperson, Jill Lara was EXCELLENT and delivered a 10 experience to us. Her colleagues were equally attentive (Amber) as we navigated the new space of electric vehicles. We will definitely continue being customers.

  Dean Woods
2 weeks ago
I cannot comment on their service or their techs but I went there for a service on my Mercedes and was literally stunned by the price. I am not sure if they were trying to make up for the fact that they were not busy when I got there but I know going through my past receipts that I have paid far less for the same service. I'd get a quote before wasting your time driving over there like I did. The service representative was nice.

  lisa Keller
6 months ago
Jill Lara is the best sales associate I have ever dealt with. Her knowledge of the vehicles and overall professionalism should be the standard for all car dealers. Shop foreman, Nick Hancock is amazing with the mechanical/technical questions that no one has ever been able to help me with.These two make this dealership EXTRAORDINARY!

  tony ravenell
a month ago
I would definitely recommend buying a vehicle from here. They made me feel so comfortable, and Roy is definitely the best. So if you ever go there, ask for him. He would definitely take care of you, and the financial manager is wonderful as well.

  Nadia Johnson
2 days ago
My car purchasing journey was exceptional.Marjan and her team went above and beyond, exemplified by picking me up from the airport after my return from Germany to receive my new car. The service was impeccable, and Marjan s attentiveness and understanding of my vehicle preferences were commendable.

  Cindy Propps
a month ago
Sadly this was the worst experience I have ever had.Made appointment dropped off. I was told they would call me for an estimate and never heard a word. I had to call and try to find out what was going on. Kept my car 5 days. I was never told they would have to keep my car.I had called a week before my appointment to have them add order the window part I needed so they had it .My trunk button was broken and they had to order that but nobody told me that s what they were waiting for. I had to keep calling.I think they are short staffed and if they would had told me that I would have understood.

  Rachel Blume
4 months ago
This was the easiest process of buying a car that we have ever had. From the minute we walked in we were greeted with friendly smiles. Our salesman Jon was the nicest person. He didn t pressure us or give us the typical sales pitch that we are used to getting at most car lots. He was very knowledgeable about the vehicle, but also listened to our questions and concerns with genuine care. We didn t buy the most expensive car on the lot but he treated us as if we were.

  R S
4 months ago
Ryan and Nick were true professionals and matter experts on the issue I was experiencing with my vehicle. I feel they went over a beyond to make sure I left a satisfied customer! Thank you again Ryan and Nick for providing top tier service and reassuring me that great customer service still exists!

  William McDevitt
2 months ago
Outstanding experience with this dealership, Andre Lewis our sales associate was fantastic we purchased an S-class and are completely thrilled highly recommended

  Daniel
3 weeks ago
Excellent friendly staff, great customer service, well informed. I love the Mercedes brand, it was my first car and never looked back. From all the Mercedes dealerships I've been to from moving around, I have had the best experience here. Highly recommend

  Gina Spehl
2 days ago
Great customer service. I ve had a a couple of different appointments over the years, and they always start on time and give me an accurate expected wait time, with curtesy car options if I choose.

  Paul Kountz
a month ago
Barbara and the entire Dyer team were exceptional to work with from the first contact all the way through delivery. While pricing was in line with expectations and what I received from other firms with a similar car, the timely and appropriate tone of communication from the Dyer team set them apart. I would not hesitate to send a friend or family member to purchase their next Mercedes-Benz from the Dyer team and I encourage you to reach out to them as well.

  Tami Hedgepath
3 weeks ago
Absolutely the most thorough check up my v60 could have had. After repair drives like a dream . Blessed and thankful to have help keeping my v on the road. Safest ride ever

  Tammy Miracle
5 months ago
The sales team was fabulous. Jon Ritch is the best. He was not pushy or over the top. He was spot on to my needs and followed up promptly. He is excellent, professional and just a great person! He is one of the reasons I selected Volvo! Thank you Jon. Tammy

  Brittany Pointer
2 months ago
My first time purchasing a Mercedes and the experience was top tier! Everyone was nice, caring, and helpful. I worked with Tyler, and he was there to answer any and every question. I highly recommend!

  Randy Buchanan
2 months ago
Good dealership. We got what we were after. Financing, price, vehicle all good. Would be 5, but didn't appreciate having to walk all over the lot to put money down and the info from sakes was not always accurate. Just my experience. I recommend this dealership

  James Wardlow
4 months ago
Roy Cheney was great to work with. Very courteous. Also, Amber and Jerry were very helpful. The team was great. The delivery process took longer than expected but there were some items that needed to be touched up. All-in-all, a great experience.

  Jay Collins
2 months ago
I m pleased with the dealership and its performance along with the way, they treat their customers!! I took my vehicle to have an issue fixed, and a few days later another issue occurred, and when I called the dealership about it the issues was resolved! I have no problem, taking my car back to the dealership for any type of service in the future

  Alvin Pressley
2 weeks ago
The service time takes too long. Also the need to provide a loaner vehicle (salesperson uses this as a perk during the purchase). My wife and I have decided we will never buy another Mercedes Benz due services after purchasing.

  Helen Crolley
a month ago
Tire issue quickly fixed with a quickly scheduled appointment. Turns out I needed the correct Volve tire brake shoes and rotors. Problem solved. I had not done this. The wrong stuff was on the car when I purchased it.

  yluagirl74
5 months ago
They had my car for over 2 months. No courtesy calls for updates. We had to keep calling ourselves to get updates. They did not give me a courtesy car because they said they didn t have any. They left me without a car for over 2 months!!!!!! That speaks volume. They just didn t care. If I could, I would not give them any stars however, I am forced to give at least a star to post this review.

  The Real Lady Kay I Am
2 months ago
It is always a great experience when our Service guy, Ryan, assists us! He is caring, patient and always goes above and beyond our expectations making us feel at ease while getting any service to our cars! He s a true genuine guy!

  robert reddin
2 months ago
Ryan went the extra mile to make my service easy and least stressful. Thank you Ryan. I have continual good experience at the Mercedes Dealership on Two Notch.Thanks to all.Robert R.

  Khadijah Phelps
5 months ago
Best experience ever with Marjhan! She was exceptional with following up with the car I wanted. We test drove a few and she even brought it to me after they cleaned it for me. I am so happy in my new and FIRST Mercedes-Benz! Everyone was so helpful. Thank you!

  Niesha Rogers
5 months ago
My car was purchased in July. I have been the only owner to this car and from the time I received the car there has been a problem. I contact this dealership to fix the issue of water running down my trunk when I open it. I had to call corporate in order for them to treat me right. Well not right but fixed the issue. They zipped tied the hoses. You heard right zipped tied. Told them about the spoiler being loose. Was told that it s attached with double sided tape and if it comes off they put it back on. Sunroof haven t retracted since the beginning of September or late August. No on contacted me back so I drove to the dealership for an appointment. There s no loaner cars and I was told by Jarad that this is all they can do. When I mentioned that I have to call corporate to be treated right he said and if you would like to do that now I m free to do so. Abort mission. Do not purchase a Mercedes and differently do get your car serviced here. The other dealerships are over a hour away. Good luck.

  Hameen Shabazz
9 months ago
We came in without any idea we were going to buy a car. Brad assisted us with and made the process so simple and easy. He is very knowledgeable and answered all of our questions. Before we knew we were closing the deal and purchase our new car. Brad by far is the best salesman we ve had!