BMW of Columbia Service Center

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Laurie Gentry-Goodale
3 months ago
bought my new car in 2019. I have had to take my vehicle, the BMW of Columbia, for service multiple times through the years. Naturally, I would take advantage of my warranty and service plans through the dealer. I have yet to receive clear and consistent communication about the status of my car, no matter who my service advisor was or is. I am always told we "cannot replicate the issue." Shouldn't that be covered under warranty? No, we do not know what your warranty covers. Their go-to phrase is that "we cannot replicate the issue." This service has been going on since my first trip to BMW of Columbia when I bought the car. Yes, I am known as the crazy lady there because I am old-fashioned and expect people to do what they say. This is my first experience with this dealer.Austin, the service advisor, says I don't have time to email you a write-up when you ask for one to understand the recommendations. "I am busy helping other customers."He called me back two days later (01/11/2024) to tell me my car was ready, and I asked him about one of my service concerns. He said, "They cannot replicate the issue."He was unaware I visited the service department on Wednesday and spoke to the service manager. He doesn't care, either. He boastfully reminds you that he's the only BMW service center within 95 miles. So they hold you captive. The sign on their wall about transparency and integrity is a big joke. You will not find it there.

  Jim Stewart
4 months ago
I took my 328i here because of how it was performing. They spent a long time diagnosing it (more on that below) and then told me to the total cost would be about $7,000. I printed out the report of all of the things they said needed to be fixed and took it to a local mom & pop shop mechanic. He reviewed every single item with me, carefully examining the car (and showing me how to tell if the problems were genuine), and then told me only two of them were valid problems. He fixed it for about $1000. It runs perfect now.Moreover, during the entire time my car was at the BMW service center (well over a week) I had to take the initiative and constantly call (over and over again) to find out the status on my car as they were trying to diagnose it. Several steps were involved, and at each step I had to call them to tell me what was going on. At no point did they ever reach out to me to tell me what was happening. I honestly believe they would have taken a month (or more) if I had not kept calling to prod them to get the diagnostic process finished.In sum, terrible customer service (with no initiative on their part) and they were going to overcharge me an utterly ridiculous amount.

  Dawn Richards
3 months ago
I appreciate the excellent service that Yelson provided despite the circumstances. My parking brake got stuck so I drove to BMW of Columbia. They were crowded and on a Saturday before New Years eve. Staff had called out and Yelson squeezed me in to get me on my way. Very grateful.

  Grayson Williams
7 months ago
I went into the dealership to purchase an 8 series. Walked by 2 salespeople who were trying to persuade one person to buy three series. I stood by the 8 series I came to purchase, looking for someone to assist me. No one approached me or even said hello. I then hovered by the main glass office where there were several sales associates gathered. No one acknowledged me. I was an easy customer. I had everything I needed to purchase that vehicle. I did not need financing or a test drive. I just wanted to buy the 8 series BMW. It was a say day.

  Lashone Scott
2 years ago
I visited the location on December 10th for an oil change and battery maintenance. My car was displaying a Battery discharge warning light and would not start at times. I was told by Jordan, BMW service agent, that my battery and alternator were good and they needed to complete an overnight energy test for $185. I agreed to the service.Jordan stated that my car needed to be powered off for an hour before the energy test could be started. Exactly 2 hours after I spoke with Jordan (2hours to the minute as if he set an alarm) he called and said Great news, your battery wasn t installed properly. Easy fix, I have already completed it and replaced your key fob battery on the house. You car is ready. You ll have to pay $185 for the hour in which we completed energy test plus the oil change. I proceed to pickup my car the next day (Saturday).The brakes were grinding. I figured it may be b/c of the fresh service. So, I drove home and parked the car until Sunday morning before going to Atlanta for business. Sunday morning just before leaving Columbia the car would not start and displayed a Hood open warning light. It started after three attempts.I made contact with the dealership twice. The first time I was placed on hold for 15mins nobody returned to the phone. I finally spoke and a woman she made a suggestion to replace my key fob battery (the same battery Jordan claimed to have replaced). I replaced the battery at BMW of Atlanta that same week.The Hood open warning light was the first of many that started following my service. The following lights have been displayed:Battery Discharge (It never cleared)Hood openStarter/ IgnitionIncreased steerRestraint system, fault in airbagAdaptive headlight malfunctionTPM malfunctionHeadlamp vertical aim malfunctionI do NOT believe the energy test was completed at all!It was holiday season and I am between two states, it has been hard for me to revisit the location. So, I continued to call. I spoke with Gabriella (she did nothing she claimed she would) and Mary. Mary offered an appointment I could not commit to. I made a request for a refund. Mary initiated an email to Sam, service supervisor, to issue a refund. Sam has called once and has stopped replying to my emails.This experience has been pure HELL. I will never allow this place to complete any other services for my car.I WANT MY MONEY BACK!!!!Services: Electrical, Battery, Oil change

  Lawrence Williams
3 years ago
The facility was clean. The staff was helpful and took care of my concerns and issues in a timely manner . . . before the purchase! However, after the purchase, I had questions regarding my vehicle and was unable to reach anyone for about a week and a half! And when I did, they could not answer my questions. It would have been nice if I'd been givin the same consideration after the purchase.

  Timothy Rice
3 years ago
Worst service experience I have ever received. My daughter took her 328 in on Monday afternoon because her top would not go up. After 3 1/2 hours she was given an estimate of over $3,000 and told that they could not get her top up and now all of her electronics were out when everything was working fine when it was brought in. She was sent on her way with a car in way worse condition than when it was brought in. She then took it to another shop the next day where they were able to diagnose a failing part in her top and get it up. Now I am not only having to pay for the top repair but also for a new Footwell Module.

  Christopher Clucas
2 years ago
I have been loyally bringing my car here for 7 years. My recent experiences here leave me at a loss of why. Ordering the wrong parts, not ordering parts they need, missing commitments are just some of the things that tell me I need to find another place to have my car serviced.

  John Stuart
3 years ago
Client advisor never ask me if I want a courtesy wash or not after oil change. Took my car through the machine when I did not want to. I have my car handwashed every week and refuse drive through washs for particular reasons (scratches, etc) . BMW need to tell their client advisor always be sure to inform their customers and ask if they want a courtesy wash or not. Dont just automatically wash the car!!

  Kevin Heaton
3 years ago
Great service. Guys behind the desk in the service department were attentive to people waiting in line and did everything they could to get people what they needed as quickly as possible.

  Leonard Garcia
5 months ago
Zeke and David great people.

  Raymond Miller III
2 years ago
Had my BMW X3 service today. It was pretty impressive on how they got my vehicle in and done in a short amount of time for the amount of work needed to be done.

  Darryl Johnson
2 years ago
Sam Jackson and his team of experienced technicians worked diligently to get me back on the road to Atlanta.

  I Walters
3 years ago
Sam Jackson was very pleasant and provided excellent customer service while my vehicle was being serviced.

  Cheryl Cregger
2 years ago
Service Appointment at BMW was a breeze, thank you Doug Shoup for a good experience.

  Lonetta Williams
2 years ago
I called twice to make an appointment they took my number and never called back.!!!!

  Anthony Artis
3 years ago
Professional and courteous service that very informative with rapid responses.

  angus Godwin
3 years ago
Chick FilA for lunch while they change airbags and tires.

  Queen Frances Johnson
a year ago
Good service work always

  David Chandler D.C.
2 years ago
Great honest service.

  Nathaniel E Barnes Jr
a year ago
Professional and timely.

  Jeff Stikeleather
6 months ago
Carrying complete service

  Kevin Eckard
a year ago
Professional and Efficient!

  Tosha Wilson
2 years ago
Excellence!!