Bender Mender Automotive

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Leigh Dasher
2 years ago
Body shop has to send you link for carwise so they monitor what is posted, very smart. They have poor poor quality work.Original damage never fixed right still waves in paint ,missing paint on door edge.inside of door jam tape paint overspray an filthy inside Told 8 day job for a $2000 job. 16 days for return. 2nd trip,, week An missing paint tape lines bubbles in places that originally was no damage chrome was marked with sand marks overspray an fility inside Scared to try 3 times.Ask for money back to get someone that knew how to fix it but Im a 68 year old woman so I must have been an easy mark. pics is all I could postServices: Painting, Body & Trim

  Julius Green
2 months ago
They did a great job on my vehicle. I highly recommend them for your car repairs

  Elaine Dubose
3 weeks ago
My car was repaired to perfection & Sam kindly kept me updated on the progress!!!I was extremely pleased...THANKS GUYS

  Antonio Geter
8 months ago
I ve recommended a few of my buddys to them and my father. They did a pretty good job on my truck but They took a year and half on my buddy s Chevelle after told 8 weeks. Has my father car there now and is on month 8 and was told it would take 8 weeks. The communication and acknowledging customers on the updates is poor and gives false hopes to be finished every week. Especially for the car enthusiast that s not just there for insurance. They maybe are taking on too much work and are disappointing me with my recommendations I ve given others. Sucks because everyone always asks me who painted my truck & would have a lot of business for them.Services: Painting, Body & Trim

  Kam Kam
a year ago
Bender Mender is by far the best place to go to get a quality repair. They do amazing work when they are done you won't even know you had a scratch. They do all they can to get your vehicle back to you in a timely manner & the job is done to perfection. They keep you updated on the progress of your vehicle. Everyone is professional, plesant & polite. They have an amazing team that will do an amazing job. You won't be disappointed, they pride themself on customer satisfaction & they do just that. Sam is the best go see him, he will get your vehicle rightServices: Steering & suspension repair, Painting, Body & Trim

  Tony Stutts
7 months ago
Waited a month to get an appointment. I understood that. Called last Friday September 2nd 2023 to verify my appointment for Tuesday September 5th 2023. They confirmed so I dropped my car off Tuesday September 5th at 7am. I was the 1st person there even before the employees. We walked around my car to go over what was to be done and I dropped my key off. I was told my car would be finished Friday September 8th. I rode by that day and noticed my car hadn t moved from the spot I parked it in until 430 that evening. I felt like going to be a bad deal at that point. I didn t question it saying to myself they ll have it ready by Friday. I called this morning Friday September 8th at 11am to check the status of my car. I waited on hold for 8 minutes for the manager to tell me I could pick my car up and bring it back next Tuesday. Next Tuesday I replied. Then I asked had they even touched my car and he said no. At this point I m livid and told him I was on the way to get my car. Upon arriving he tells me he had the wrong Mercedes in the booth. My response is all it took was a phone call saying that you couldn t get to my car. He didn t have an answer for that nor did he have an answer for why was my car left outside the whole time. Needless to say I ll NEVER attempt to use them again. Bad business is bad business.

  Rick Pittenger
6 months ago
Bender Mender has worked on our company trucks and personal vehicles for 15 years. All of their work has been done well and they are always responsive.Services: Painting, Body & TrimServices: Painting, Body & Trim

  Kia Spears
a year ago
front bumper and grill was fixed to perfection, no complaints there. In the midst of them fixing that, they had to replace my air compressor and after receiving my car back, air no longer cools when sitting in park and only when going above 40 mph. Called back to let them know and guy had an attitude and offered to take another look at my car today, but I don t think I ll be returning. The customer service received was so horrible I rather not even return even though they messed up my AC. Unless someone can truly undo the damage that was done, I ll be glad to return but after the attitude I received Thursday of last week, I rather pay pep boys to fix the issue and receive great customer service at the same time .Services: Painting, Body & Trim, Air conditioning

  Brandon Bailey
a year ago
Professionalism and their attitude was definitely a turn off soon as I walked in the door the guy was very rude and didn't acknowledge me when I walked in the door when he did acknowledge me he looked up from his computer and said what do you want? Mind you this is a automotive repair shop so I can only be there for one thing upon looking at my vehicle to assess his damage he said that it would be pointless to fix this because the insurance company would not pay what it is worth to have the car fixed my vehicle is a 2018 and it was ripped down the back side of the vehicle depending a mailbox the damages couldn't have been more than the car I assure you they just seem very rude and didn't want to express any consumer or repair my vehicle so that is why the shop is getting a low grade in my opinion

  Cynthia Byrd
a year ago
Bender mender rocks! I will definitely be contacting them again if I should ever need body work or painting done. Superb work guys at Bender MenderService: Body & TrimService: Body & Trim

  Iesha Jackson
a year ago
I wrecked my car in the middle of the night, after hours and called Bender Mender for a tow. The next morning when they opened I went to pick up my gun that was towed away only to find out that the guy who towed it had already stolen it!! After checking my car and asking the owners several times for my gun back, I had to let them know that it wasn t stolen and that I would have the Richland County Sheriff come out and investigate. That was the ONLY way they ended up giving it back AFTER they had broken it down and removed the bullets, and had it packaged as if it s theirs! I DO NOT RECOMMEND USING THEM FOR ANY SERVICES!!!!! They re some thieves!

  Willie Brasley
a year ago
Took my car ( Honda Covic) in to have the roof top, the hood? Front bumper,and not Front quarter panels.Looking like it came off factory show case.And the price was excellent .Taking my Lacrosse CXL in next.

  Mary Miles
7 years ago
The guys at Bender Mender are excellent. From their customer service to the actual body work, they are top notch. They kept me informed every step of the way when I brought my car to them for repairs after an accident. I got at least 4 calls from them while my car was there, from insurance updates to when they had finished working on it. They finished a day earlier than had been estimated which was nice. My car looks fantastic and they even vacuumed out the inside which proves they go above and beyond the call of duty. I highly recommend them.

  Debbie Wardlaw
5 years ago
They guarentee all their work and do a good job. They don't seem too friendly but no harm, they are polite. They didn't call to give updates on my car repairs but when you call them they will provide that information. The car was returned clean and I was able to leave my rental with them for pick up.

  Kristen Mattson
4 years ago
We had a great experience with Bender Mender. I can t begin to say how thrilled we were with the level of work the folks at Bender Mender took to repair our 1993 Mercedes. Jim Wood is fabulous. He explained everything in detail, every step of the way and kept us informed. Great people and great work. It s so refreshing to find people in the automotive repair business who are honorable and do a great job for extremely reasonable prices. Highly recommend the folks at Bender Mender. Thank you Jim again!

  Jordan
3 years ago
I m pretty sure they do good work but All they do is lie! My mother has had her car in this shop for a whole month. I don t know if they have too much business or short on mechanics, but I find them very unprofessional. They keep giving my mother false dates on when her car will be complete and she has to call them just to keep being disappointed, I feel that they take advantage of her patience. For sure they are not telling her everything that s going on, it s like they re buying themselves extra days. They do a poor job of updating you on your car while it s in their care and their team is unorganized.

  Anthony Carbone
3 years ago
I can't say enough great things about this company. They made an appointment for my mother at 8:00 in the morning and they were ready for her as soon as she arrived. Not only did they finish earlier than they told her they would, but they also charged her LESS than they had quoted her. Friendly staff, I highly recommend.Service: Body & TrimService: Body & Trim

  Whitney Denton
4 years ago
I was referred to Bender Mender via my adjuster when I wanted a shop closer to home. From the time I took my estimate, scheduled drop off and picked up my vehicle, it was seamless.Every individual was helpful, professional, polite and genuinely nice folks!I highly recommend them and appreciate their help!

  Jen Lynn
4 years ago
I came by this shop 30mins. before they closed. I had to replace a door handle on my Lexus and I did all of that myself but I could not get the door panel back on by myself. A neighborhood next door app suggested this place when I posted an ad for someone to help me put back on the door panel.I just dropped in to see if it was something that they could help with and see about how much it would cost and when they could do the job. The man was extremely polite and courteous and he asked me for my keys and he pulled it into the garage and he snapped that door panel right back on within 5 minutes! I asked him how much it would be and he told me not to worry about it and happy New Year! I'm new to this area, but I definitely know who to go to from now on whenever I need any of my car needs done. I would recommend them to anyone!

  F Maney
2 years ago
They repainted the manufacturer's flawed paintwork on my Pilot which Honda was unable to do. Had to take it down to the metal. Looks perfect and they finished sooner than I expected. Great job!

  Nick Burkett
4 years ago
My wife s Tahoe was involved in an accident which resulted in a good bit of damage to both the front end and the passenger side. Bender Mender did an amazing job with both the repair and the painting involved; you would never be able to tell the vehicle was involved in an accident. Not only were the repairs top notch, but the customer service was as well. Everything was done promptly and repairs were completed quickly. I will definitely recommend Bender Mender to anyone who needs repairs, painting or mechanical work done to their vehicle.

  Sharonda Sutton
3 years ago
The gentleman was friendly and helpful.. He verified my ID before allowing me to view and retrieve items from my wrecked vehicle. The yard was neat and organized. I would do business with them again in the future.

  conrad coulter
7 years ago
Very friendly and quick to arrive after a call. My driver had great communication in updating my on his arrival and knew the area very well so getting to my place was no problem. They will be my first call if i break down again

  Casey Weirich
2 years ago
If you ever need a tow or your car worked on either by maintenance or body work you will not be disappointed! Top notch all the way around from both ends! Been around for a long time

  Elizabeth Sackett
8 years ago
Absolute WORST customer service. My car was broken into/vandalized in October of 2015. The dashboard paneling, radio/bluetooth, windows/tint, hood/ hood latch, and some electrical was completely messed up. After a few weeks of hearing nthing back from Bender Mender, we call them to chec on the car. They said, "We are still working on it." A few more weeks passed without hearing anything, and we got the same run around. After a few MONTHS, yes... months, we finally got a call that my car was ready. Finally. When I arrived to pick it up, I wanted to see what they fixed befor paying them. As soon as I opened my car door, I was shocked. The radio they put in was way too big for the area; it caused paneling to not fit properly and made it so that my cup holders would not open. I also noticed that my headliner had fallen down, they had not fixed the tint on my windows, and the hood and latch were still not properly fixed. So. I asked them very nicely to please fix those issues before I pay them and pick up the car. They agreed, and I left without the car. Once again, a few weeks pass without hearing a word. I had to call to ask about the progress and remind them of the things that needed go be fixed. They said they got it and that it would be ready soon. A few more weeks passed and they called to let me know it was ready... again. Once again, I drive to pick up my car... and what do you know? NOTHING was fixed that I had requested. At this point, I was totally over it, paid them, and left with my car. .5 miles down the road... and my car totally cuts off and won't cut back on. Eventually, it starts, and we take it back to the shop. I get my money back, and, ONCE AGAIN, ask them to fix the paneling around the radio, my window tint, and the hood latch. Again, a few MONTHS pass... and I had not heard a thing. By this point, I have moved to NC and have been using my mom's car as transportation. Her car broke down. So I needed to get my car out whether fixed or not. I get my dad to pick it up and drive FOUR hours to NC, trusting that they had been men of integrity and actually fixed the tiny cosmetic stuff. Nope. Of course that was not the case. My dad just arrived with my car, and as soon as I saw it, I knew that they had not touched it since the last time (a few months ago) I had seen it. Actually, it looked worse! And my air is now broken! So, I paid them $1,000.00, on top of the $700.00 my insurance paid them... for literally nothing. Needless to say, I expect to hear back from Bender Mender. I will either be getting some money back, or they WILL fix the minor issues that I requested months ago. If neither of those are going to happen, I will be hiring a lawyer for the principle of things. When a customer brings you their car to fix, make sure it looks better than when they brought it to you, especially if your JOB is to do so. Look forward to coming to a nice compromise, Bender Mender!

  Othello Hinton
5 years ago
I had my friend to go to them to get a estimate for her door. They gave her a estimate of $1500. I knew that couldnt be right so i told her to meet us off Killian rd at the body shop out there. The guy came outside to do the estimate on her door. Instead of giving us a price he said wait right here. Long story short he said he could fix it now. He took five minutes and two pieces of wood to fix the small issue. He said that wasnt much damage to charge for and said Merry Christmas and walked away free of charge. I wouldnt recommend Bender Mender because its no telling how many people they have done like this.

  Champion Outdoors
6 years ago
These guys did a fantastic job applying new paint to my truck! From the time I walked in the front door they were curtious and helpful! I will be referring them business!

  Jerimy Sweet
3 years ago
I own a heating and air company and this is the place where I have to sometimes when bad things happen bring a vehicle to make it right again. If you want it done right the first time go here. If you're not worried about things like that....then.....

  Mr Smith
6 months ago
If you want your repair done right you need to go hereServices: Painting, Body & TrimServices: Painting, Body & Trim

  Gregory Sharp
7 years ago
These people are the best. We have had several cars fixed there and they leave looking better then they did when we purchased them! Terry and Jim are the best!