Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Nora Taylor
a month ago
I have trouble for weeks with my car and it has sat at Hyundai for repairs a total of 13 days with a large bill. Friday, 03/25/2024 I was at a shopping center and could not start my car. I called Hyundai and they could not help or know what was wrong.AAA thought it was battery problems and sent me to Advance on Devine Street. The assistant manager Luke Adams checked the battery and installed it in a short time. The car is running is smoothly now and I feel much more secure. He was very helpful and polite. Hyundai has not called to see if I was taken care of. I am very pleased with the service from your store and Luke.Thank you.

  TK daminister
2 months ago
Anthony gave great customer service. He could've upsold me on a part but he took the time to find me what I needed. Thanks again!

  Wanda Cannon
3 months ago
This store needs a total transformation the employees were sitting down doing nothing. Were disappointed no service I needed my battery check no one came to assist me at all. Everyone in that store needs to be fired, store needs to be cleaned up and cleaned out. Very disappointed.

  Professional Firefighter Lawn Service
2 years ago
Fast and very friendly,awesome service very helpful. Aldi the sale clerk, was knowledgeable.

  Susiein Columbia
3 years ago
I bought a starter here bc I was told my vehicle needed a new one, took the starter to Jimmy Clark at Clarks Auto Clinic where I was told I didn't need a starter so I returned it to Advance Auto Parts and they gave me a full refund without any hassel. Gladly recommend doing business here.

  AzurRX AzurRX
4 months ago
Employees like to be on their phones instead of helping customers... Like for 5-10 minutes straight.. head down, looking at their phones.

  Tamora burnett
6 months ago
Had what I needed and I asked to make sure it was right. The employee knew how to help me out. Good experience.

  Dan
a year ago
Great experience today getting my battery problems diagnosed and a new battery installed. Side terminal batteries are a real pain, but they got it figured out with a smile on their face. Great customer service!

  Andy Crunk
a year ago
Only 3 stars bc the critical socket i needed was the only one not in stock. But...the gentleman that helped me did everything he could to look for it, even looking thru the rental kits. And then kindly told me where the sister store was and even a competitor, O'Reillys. Who in fact had it, but then upon my return I realized I actually had the E20 socket. F it ill give em 5 stars

  Heather Shealey
a year ago
Excellent job at diagnosing my car power system issue, and did not try to sell me a battery I did not need. Tested my battery, advised me it was the alternator, told me what I needed to do to preserve power, and to get the car to a shop for repair. Great reliable truthful help here every time.

  Ryan Monroe
10 months ago
Employees are incredibly slow and they are already running a skeleton crew. Selection suffers as well. Oreillys is much better and faster

  Palmetto Purist
a year ago
Manager isn't interested in helping you unless you are a regular customer that spends a lot of money. Literally will not even greet you if you are just stopping in for some basic items. Even worse is the employee Lynn. Just as disinterested and bordering on rude. Only give it two stars because of the convenient location and I generally like Advanced Auto as a company.

  Zachary Neal
9 months ago
Almost always has just what I need for my vehicle. A Go-To for sure. I have the app, so if they don't haven't in store I can always order it and have it delivered.

  Sharon Pettigrew
4 years ago
The store manager was very nice and helpful. I ordered a another part under my mechanic account and it wasn't in stock, so the manager made a special purchase to help expedite it. Thank you so much for showing what great customer service is and helping people in your community.

  Earl Thompson
10 months ago
Use to be a great store for parts. Now for some reason they simply tell you straight out. Go to our competitors our prices really suck here. WHAT HAPPENED?

  Joshua Cardenas
6 years ago
Battery died. Employee Kirk came in and installed a new one with warranty and gave me an engine check. He was kind enough to install it within 14 minutes, just enough time for me to get back to work. Nice people willing to help if you let them here. Great selection of batteries! Thanks Kirk!

  Betty Blank
9 months ago
Advance auto parts was kind enough to accept an old auto battery I had so they could take care of it. I had it stored on my porch seems like forever

  Gregory Glenn
4 years ago
The young lady at counter Clarissa was a great help and was very patient. In the customer service field at great employee makes the difference!!! I honestly thought she was the store manager based off her knowledge!!

  David Kyle
3 years ago
Jarvis was super helpful with helping me get a replacement battery. Sold me the Die Hard Gold, and installed it for me in all of about 10 minutes. Great experience!

  R K
9 years ago
This is a good store. The employees don't fall over each other to help you (which would be five stars), but they generally have a good attitude and take care of me. I can't say the same for some of the other auto parts stores in the area.

  Justin Whitaker
3 years ago
Kirk was fantastic. He fixed my car and got me back on the road in record time. Not once did he complain about swapping out my battery in the 90 degree heat. You the man kirk!

  Deborah Willing
3 years ago
Went in to get oil for my chevy equinox and I asked if they could see what was going on with the engine light and using so much oil. The employee said we don t do that then sold me the oil and never asked if he could help me put it in. I was the only customer in the store at 7:30 am.

  Caylee Wise
3 years ago
Super kind staff. Always let me borrow tools to fix things in the parking lot. They are also very good at letting you do your thing and helping when needed, which as a women is very welcome.

  Lafayette Polite
2 years ago
The customer service for the young man that helped me with excellent. The store was understaffed which may wait time longer than usual

  jason logan
4 years ago
Waited in line forever to buy a part. There were plenty of people working but just one guy was a cashier I guess. The next day I brought my core back for a refund and waited in line all over again. I won't be back if I can help it

  Caleb Pinckney
10 years ago
This is my auto parts store. They're prices are competitive, the staff is knowable and they keep a good stock of parts. Being a chain store they can get parts from other nearby stores same day.I gave 4 stars instead of 5 because they will try to up sell you.

  Jon Blake
a year ago
Battery replacement went smoothly. The worker was very helpful and pleasant to deal with.

  Ron marvin
a year ago
Small and convenient don't have to walk a mile apart to get two different things and very good customer service

  Dee Anna
6 years ago
After spending 45 minutes in the store while the Three Stooges found my parts. I ended up needing to take my car to the local dealership to correct the issue. Although the receipt from the dealership clearly states CUSTOMER GIVEN INCORRECT PARTS, Advanced Auto denied my claim for reimbursement of the labor, despite the evidence. They insist the parts were right, and that the very reputable dealership was lying and trying to scam out of my money. The reality is, Advanced Auto Parts labor claims effect managements bonus checks, so they are looking for anyone to blame but themselves. It couldn't possibly that a simple error was made, no ma'am. Not only will I never again visit an Advanced Auto, but I am enlisting the dealership to assist in getting a refund. I am quite certain they don't like being called liars and fools.

  Christopher Kennedy
2 years ago
This store never has inventory in stock as stated online. Why bother shopping here if you can't get what you order? I think I'll avoid this location.