Advance Auto Parts

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Michael Feagan
5 months ago
Leaving a review because of how friendly and understanding the two guys were when I walked in at closing time. The door was about to be locked but they waited on me and I was able to get the car battery I needed. They totally did not have to but it speaks to their character that they went out of their way to help me!

  Yvonne Cannon
5 months ago
Always so helpful here, no matter who waits on you. Light installs like batteries, wiper blades, etc. Definitely my go-to auto parts store.

  Paul Hickey
3 years ago
Been here twice. I love two work on my truck performance wise. Both times I was here that was not the case. Employees are friendly enough to make nyou forget about what your about to get into shortly and knowledgeable enough to remind you what you might need. I have been in retail from loader to upper management and it's been awhile since I have ran across a group of employees that can do both.

  Chelsea
7 months ago
Very nice and friendly employees every time I go there. They always provide helpful and valuable recommendations of which product I should get.

  Rick Potucek
a month ago
Helpful staff. Easy access. Hours of operation. Often has what I need or willing to order . **this is typical when one particular clerk is NOT present. This grumpy dark haired man has made a few poor recommendations, some causing unnecessary stress. Has a generally bad, negative or unpleasant attitude that feels directed at me. This has happened several times in the last 2 years or more. I have not experienced this with anyone else in this store,nor any other store in recent memory. I still like the chain store as it is very convenient and I often forget about the "enigma" til I pull in to the lot. I will wait to be helped by other clerks when possible, but get stuck with this one unless I walk out and go to Autozone or O'REILLY'S, both of which are not much better at customer service than the grouch who steels good moods. Just sayin'

  Trey Morrow (Trey Morrow Video)
a year ago
The team at Advance were so kind and helped me not be as late to work after my car battery died. The team here truly cares and they were a joy to be around during an experience that could have been way more stressful. I m so thankful for their care and expertise!

  Vidya
a year ago
I went here to see if they could help me with a tire issue. I have never experienced such a rude and disrespectful customer service. A young guy was nice but there were an old and middle age guys who had no respect for customer. In any business they try to be helpful and respectful to women, but this advance auto parts shop sees everyone as dollars $$$$. Clemson has a community friendly environment, so these dudes need to learn how to be business friendly and respectful. Stay away. Zero star.

  Miranda Wilson
9 months ago
Super nice customer service. I m a college student and had no idea what was wrong with my car but the staff fixed it and went above and beyond with their services. Super great!

  Brenda Bonner
4 months ago
Great prices and they are very helpful.

  Benjamin Rosenthal
2 years ago
I came in with a misfiring cylinder on a Sunday because all the repair shops were closed. Alec was extremely helpful with diagnosing the cause of the problem and figuring out the best way to get it fixed. He was knowledgeable, friendly, and gave honest advice. I had a great experience and I m very thankful for such helpful staff.

  David Batson
a year ago
It's a descent auto parts start, 5 stars when they get their online hours listed correctly. Suggested edit has been submitted to fix this.Upgrading to a five star due to the quick response and proactive measures already being taken to correct the small hours of operation discrepancy.

  Nanda Edgerton
2 years ago
Alec was very helpful in making sure I chose the correct low beam bulb for my car. He explained the differences between bulbs they offered, who knew there were so many differences? I appreciate that he wasn't acting like he was in a rush to make a sale and send me out the door.

  Ashley Vickers
a year ago
TRIED to shop here tonight. I verified their hours before I left my house (which said they closed at 9 pm), pulled in the parking lot at 8:00 on the dot, and the doors were locked, with customers still inside!!This is the second time this has happened to us. Definitely will not be going back to try again!

  dani huff
2 years ago
Everytime I try to go get a last minute part, the doors are locked and they refuse to let us run in and grab it. Their hours online do not match the hours on the door and the times I've went when the doors were locked, it was 15mins before they're supposed to close! Tonight we went and the doors were locked and there was still customers in there. The cashier looked at us mean and shook his head. The hours say they close at 9pm and this was at 8:10pm. They're always so rude everytime I've been in there and act like we put them at an inconvenience to do their job. Absolutely ridiculous!

  alec saidat
6 years ago
The staff here is always very helpful, and if they don't know exactly what you're looking for, they will take the time to educate themselves and find the right part. They even went so far as to go through almost every single brass fitting they had in stock tonight to find the part I was looking for to no avail. At the end of the day I ordered it from Amazon because it would arrive faster, but that is no fault of the staff. Definitely worth the effort to come here

  James Lester
a year ago
Great service. They went above and beyond helping me with my alternator. Was hard to test but they did it. Bought a new one from them and it worked great

  Wayne Newsome
2 years ago
I'm from out of town. Stop for windshield wipers and a turn signal bulb. Young gentleman named Jared help me find everything I needed also assisted me with a bulb change also spent about $70 more than anticipated by buying cleaners floor mats several tools. And very pleased with the courteous service that this gentleman gave me everyone in the store was also courteous need more people like them in the world!

  Tammy Bonner
a year ago
The gentleman was very nice and helpful. The part had a warranty and it was purchased at a different location. He was patient and called other store to get info he needed to replace part.

  Misty Poncia
a year ago
My husband comes here all the time. Awesome place to go for car parts. Awesome people. Very friendly.

  zach clynes
2 years ago
I went in, stood there at the counter for 15 min, never got acknowledged. Then when I finally got the employees attention I attempted to purchase a part, (that I found on advanced auto s website) and he blew me off saying I couldn t get that part nor order it. When I could have just clearly ordered it online. Which I ended up doing Terrible service, do better.

  Alan Parker
7 years ago
Have been using Advance for years because of their close location to where I shade tree mechanically mess with things. They have always been very helpful and have been able to get anything I need within less than 24 hours. Great people and clean store.

  Brighton Owen
4 years ago
Wow, a fantastic and model Advanced Auto Parts, I went here a few weeks ago to get a few replacement bulbs for my rear brake lights. The two guys (sadly I forget their names) were exceedingly helpful and helped me to find the appropriate replacement bulbs spending ~20 minutes helping me search and match my somewhat rare bulbs. After finding the bulbs, I casually remarked that I was thinking of switching to LED headlights from my 30 year old halogens. One of the guys (longer hair) offered to look at my car, said hey I think it'd be an easy swap, and found an easy replacement. After that he helped me install them and troubleshoot a loose connection in my tail lights. He was really friendly and helpful, and I was really appreciative of his help, not to mention no added charge. He made all the difference and I will most certainly go to this Advanced Auto Parts for my generic car needs

  Amanda Masser
3 months ago
Helped me out of a tight spot, but ....

  Alex Fink
6 years ago
This store offers good frequent shopper rewards and coupon deals. If they don't have something in stock, they can usually order it and overnight it to the store (no charge), but don't bet the farm on when they tell you it will be in stock.This location has had some fairly knowledgeable and helpful workers over the years. I wish they paid enough to retain the talent, as the good ones come and go every couple of years. An associate named Benji, an athletic girl in her 20's, and a dude with a cammed focus come to mind as some of the most helpful.The only trouble I have with the location is that they often have incorrect inventory data. Often, you call in or visit looking for a specific part, and you are told that it is in stock given the computer data, and when an employee actually goes to find it on the shelf it is not there. Whether this is from employees faking inventory self-audits or perhaps sticky fingers, it can be frustrating and I recommend asking employees to verify that they actually have the product in hand before you drive into town.Make sure you sign up for SpeedPerks, their frequent Shopper program, which will offer you a variety of valuable coupons in the mail. It's good to keep these coupons in the glove box in case you need to stop in for parts. Also, the store makes good on their rebate deals, sending out gift cards in a reasonable amount of time.

  April Dodson
a year ago
People are always friendly and try to help you get the right parts for your vehicle

  Sean
a year ago
They helped me out and were quick and chill about it. They seemed to know what they were doing and got my car working. Good experience.

  Ana Ophelia
a year ago
Handlebars of my bike were almost falling off, Jacob took the time to come out and help me fix it and was so nice! 10/10 give this man a raise

  Careold Batskins
2 years ago
They were closed lastnight before they were supposed to be. A central pd cop and myself had a headlight out. Lol cmon yall atleast be honest w your times. Thats kinda sorry advertising something n ppl driving in to find out youre closed...have some integrity chamge your closing time or honor it.

  Rob Bruno
2 years ago
Alec solved the problem with my daughter's car! Found a loose connection to the grounder that had caused intermittent problems for several weeks.Thanks for taking the time thoroughly investigate the issue!

  Jamie Biddix
4 years ago
Was stranded and traveling from out of town. Purchased a battery and a small tool kit to install the battery in a 2013 Dodge Avenger. This particular battery has to be installed by taking the driver front wheel off, and removing the fender liner. Car started once and wouldn't even jump start with new battery installed.So I had to have the car towed to the local Chrysler dealer in Keowee. The dealer tested the Advance Auto battery it tested bad with a dead cell with only 2 .03 volts.Finally got the car back home a week later and returned the battery to a local Advance Auto Parts in NC. Contacted the store manager and explained that I shouldn't reasonably have had to tow a vehicle to a dealer and pay a diagnostic fee due to a dead battery off their shelf. Manager kinda blew me off and gave me his district managers number who is also blowing me off. It's been 48 Hours since I left him a voicemail. I will be calling the corporate customer care team in Roanoke about it AGAIN.I was employed by Advance Auto and was a General manager as well. This isn't how you treat customers.