Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Meredith Siemens Allen
4 weeks ago
We have brought our Volvo here a few times and have been quite pleased each time. Chris is honest and efficient, but makes sure you understand the services. He provides options rather than upsells. Outside of any automotive repair ability, he had taken in a stray office pet the first time I brought the car in and was going above and beyond to provide the best care extra points for character. Highly recommend!
felicia k
4 months ago
Chris is a great person. I m a woman and not trusting of mechanics to be honest. He is honest, tries to help you out the best way he can, and even said I will deal with you like you are one of my daughters.
Erik Johanson
2 weeks ago
I trust Chris and his team with my vehicle. The cost of repairs is a product of the brand but the team here does a great job.
Kelly Bowen
9 months ago
My first experience at Reputable Volvo and was very pleased with their service and prices. Much more affordable than the dealership and Chris seems to know what he s doing. He anticipated the parts needed for my service and was able to order the parts and finish the same day. He even squeezed in some unexpected brake pad replacement that was much needed. I ll be returning for all my Volvo s needs. Thank you Reputable Volvo!Services: Brakes, A/C installation & repair
Keith May
a month ago
Chris has worked on not only my vehicles but my friends who I recommended to him. No complaints!
R Howard
a year ago
No fuss, just great service. Chris and his team were able to accommodate my service needs same day. Upfront quote, no surprises.. my Volvo is running like new thanks to brake replacement and new battery. Highly recommend!
Patrick Turner
a month ago
Highly recommended!! Choose Reputable Volvo for accurate, no nonsense service to your Volvo.
Cindy Fisk
a year ago
I appreciate Chris and his mechanics! They fixed my power lift gate in 1.5 hours for a very affordable price compared to the Volvo dealership! I will be returning for any major repairs that may occur on my 2012 Volvo XC60! I also advertised Reputable Volvo in local Facebook groups in which I am a member. I highly recommend Reputable Volvo!!!
Kori M.
a year ago
Chris was absolutely amazing. I took my 2020 Volvo XC90 to the dealership because my sensors were continually giving me an error message. The Volvo dealership told me the accessory battery needed to be replaced and charged me almost $300 for the battery. I continued to have problems with the sensors. I called the dealership back and they stated my main battery needed to be replaced and it was going to be over $500. I wanted to get a second opinion before paying even more for the same issue. I took my car to Chris and he when above and beyond. He told me the batteries should be under my factory warranty seeing that my car was fairly new. I called the dealership and they proceeded to tell me that the batteries were not covered. Chris took it upon himself to call Volvo National and get the information I needed to show the dealership that my batteries were covered under the factory warranty. The dealership reimbursed me for the accessory battery and replaced my main battery free of charge. Chris did not charge me penny for helping me with this and has gained my future business as a result. It is very hard to find service as great as this these days. Thanks again Chris!Service: Battery
Michael Buse
9 months ago
We were from out of town and had a brand new S60 that was showing check engine light. Chris and team did a diagnostic check with a smile and no charge. He was very gracious with his time especially since we could see he was very busy. If we lived in the Charleston area they would be our "go to".
Amie Johnson
9 months ago
Chris was amazing. Very friendly and took great car of my car. Was told I needed an engine to repair . I definitely recommend and would go back anytime my volvo has any problems
Susan Ryan
2 months ago
They took great care of my elderly parent's car. Appreciate them being so timely and thorough.
Annalee Edwards
a year ago
Just returned home from my first visit to Reputable Volvo and I was very pleased with the service and would highly recommend their shop. The guys are friendly and very knowledgeable and although I only had a couple small, minor issues addressed today, I would absolutely recommend them for any/all of your Volvo needs...large or small! They are busy but got me in quickly for an appointment, addressed the issues, and made some recommendations but not for unnecessary repairs. The shop name is certainly appropriate ("Reputable Volvo")! I will definetly be going back to see them. Great guys, service, and prices!(And they have a super sweet office cat. )
B S
3 months ago
I was given honest and thorough advice on whether or not I needed to replace my pistons and piston rings. Thank you.
Patrick Williams
3 years ago
RVS is a great place to have any year or model Volvo diagnosed and repaired. I ve taken my wife s 2010 XC60 here and have been satisfied every time. Prices are fare, Chris doesn t try to rip you off, and usually they have the parts needed already in stock. I would recommend anyone not wanting to go to a dealer to check RVS out and you ll see what all these reviews are talking about.
Stevie League
a year ago
I was originally planning on giving Reputable Volvo Services a five-star review due to their incredible customer service, knowledge, and record keeping (as mentioned by everyone else) and it seems like they did a good job with the oil change and brake job. However, today I happened to be going through my dash cam footage trying to find a video of something I saw while driving that day and came across the footage of one of the technicians test driving my car to see if they could figure out what the road noise was. It was about a 10 minute drive so not long, but in this time they ran multiple stop signs, rarely used a turn signal (for changing lanes or turning), made a very tight U-turn that at least came very close to hitting the curb (there was a small noise so I will double check for damage), drove down the middle of two lanes, and went over two sets of train tracks at 50-55 mph even after there was a loud noise going over the first set of bumps. (Keep in mind I originally brought the car in for suspension issues.) What really got me about the last one is that right before the long stretch with the railroad crossings, the camera made the sound it makes when you try turning it off with the power button on the side which only turns off the screen not the entire camera.This was my first trip to this shop so this is the only experience I have to go off of. Due to the amount of work and money that needed to go into the car we decided to put it up for sale and get a Subaru so I have no need to return to this shop, but if I got another Volvo I don't know that I would trust them to take care of it after seeing how they drove it.Services: Vehicle Inspection, Brakes, Oil change
Matthew Jones (OperativeXxX)
a year ago
I had my volvo serviced here and found the price to be very reasonable. The owner is who I spoke with and picked up the vehicle from. Each interaction with him was pleasant and he is obviously very knowledgeable regarding these vehicles. I will definitely continue to have my vehicle serviced here.
Jenna Miles
2 years ago
Chris is one of the most knowledgeable mechanics I have ever met (and I'm pretty "aged"). He is fair, reasonable, and thorough! Highly recommend this place to anyone that needs Volvo repair!Services: General repairs & maintenance, Auto engine diagnosticServices: General repairs & maintenance, Auto engine diagnostic
Jessica Blalock
8 years ago
The customer service is unbeatable-- Chris and his team take the time to listen to your concerns and talk it out with you. My XC90 gave us some issues and Reputable Volvo was my lifesaver; they took the time to do the job right and kept me informed, always patient and understanding of my mechanical limitations. Honest and up-front.
John Eppes
a year ago
Chris has a wealth of experience and keeps meticulous records and notes on your Volvo . I have been using Reputable for over 30 years. And have never been dissatisfied.
Nick Zareski
8 years ago
I bought a high mileage used Volvo and needed somewhere honest and reputable to take it. Several friends highly recommended Reputable Volvo Service and I am glad they did. First off, their labor rate is over 30% less than the other Volvo service place in Charleston. Secondly, I feel like they truly take the time to listen and they explained what was required in laymans terms and I fully understood everything they were going to do before they did it. Very pleased and will continue to be a customer.
Jane Heffron
2 years ago
Referred to Chris by retired Mike Rumph. (IYKYK) I was so scared he would tell me to fix things that were not all that necessary. Hell, I ve put all 270K miles on it all by myself and just need to make it to 300K. He not only fixed my initial problem but gave me a list of what I need to do next with prices. Price was so reasonable. He is so incredibly smart. I listened to him coach another Volvo customer while I waited (not even 5 minutes)He knew my xc90s problem at hello . I highly recommend! Momma Cat runs the place! She s awesome! Thank you Chris!
PalmettoBattery Pros, LLC
3 years ago
Chris was very upfront and honest with his diagnosis of our 2011 XC60. Very reasonably priced Volvo repair with professional service. All repairs done quickly and correctly, we couldn't be happier.Services: Exhaust, General repairs & maintenanceServices: Exhaust, General repairs & maintenance
Rusty Griffith
5 years ago
Chris is the owner and a regular encyclopedia of knowledge about Volvo's. I like that Chris never tells you to get something you don't really need. He explains things clearly, gives you your options and the pros and cons, then does great work. The guys in the back doing the actual wrench turning do a great job!
Earl Vickers
a year ago
As usual Chris and his team of certified technicians always perform a great service. Their knowledge of Volvo motor vehicles is unsurpassed, not the cheapest but quality is not cheap.
John Crouch
4 years ago
We have taken our Volvos to Chris (& Doug) for over 16 years. Heir to the Rumph's legacy of Volvo care, they are the best shop in town for your Volvo. We have several in our family ranging from an analog 1987 240 wagon to a digital XC70. Their care, honesty, & competence keeps us on the road. If you are looking for a cheap, "good enough" job stay away, if you care about your car and want to drive it for years Reputable is your shop.
Michael Tramantana
2 years ago
Chris was very helpful when my Honda Odyssey misfired and all the engine powered lights started flashing and the van lurched and really started to struggle. I asked Chris about disabling the VCM and the suggested repairs based on the advice I received on OdyClub. Chris suggested I reach out to Honda North America for help since it was their design flaw. He was right! He also suggested that since open heart surgery was required to repair it, Honda was the best place to take it. Thanks to Chris I saved well over $1000 and who else can say that about their mechanic?
Prodrba
3 years ago
Quality work and pricing. My V70R has never ran better! Timing belt, alternator, serpentine belt tensioner, left front 4c strut and top hat, right front strut top hat, transmission fluid replacement, coolant flush, and an oil change. It s a new car.Services: Transmission, Steering & suspension repair, Engine repair, Oil changeServices: Transmission, Steering & suspension repair, Engine repair, Oil change
James Bird
4 years ago
Chris and staff are friendly, knowledgeable, and very fair in pricing. I have two Volvo's, take both to him. Great customer experience and I highly recommend them.
Charles Zaglin
6 months ago
Did a great job of diagnosis. Explained the problem and was very reasonable. Will return.