Jaguar West Ashley

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Graz Graziano
6 months ago
I am remiss in not writing this review sooner.Last year I purchased a 2022 Jaguar F-Pace SVR from Baker Motors Jaguar in Charleston. It was a terrific experience. I drove the two hours from Bluffton to order the vehicle because I was having a difficult time finding anyone at my local dealership (AutoNation Jaguar of Hilton Head) interested enough in selling me the vehicle that I wanted.I am so glad that I drove the two hours. Before actually visiting the dealership, I contacted Mr. Thien Nguyen, a Sales Consultant at Baker Motors. Thien was terrific! He listened to me and provided me suggestions on my order actually saving me money for things that I did not need. Every step of the way, he was super helpful and communicative. Remember the days when these guys and gals that sold cars knew what they were talking about? Well, that s Thien. Throughout this ordering process, through delivery, and since, this professional has stood by the product. If you want a new Jag (or Land Rover), give him a try. He has been at the dealership a very long time and is exceptional.Baker Motors Jaguar of Charleston Service Department does not disappoint either. They are the best that I have dealt with. When my local dealership said that it would take 5 full weeks to get my car in for an engine warning light (see photo), David Korelitz of Baker Motors got me in the same day that I contacted them. More over, David was masterful in how he communicated throughout the repair process. I was never left wondering what was happening with my Jag. In the end, David returned my repaired car to me 4 full weeks before my local Jag dealer had time to even evaluate it.Sales and service if you are interested in a Jaguar or Land Rover, give Baker Motors of Charleston a try. My experience informs me that you will be exceedingly satisfied.

  Robert Higgins
4 months ago
I can describe Baker Motors with one word: HONESTI have worked with several dealerships in the past and have had less than desirable outcomes! Shoutout to David our service technician. You have made a customer for life!!

  lanard smith
5 months ago
Garrett and Jordan was amazing in helping me purchase my dream car the SVR is amazing I love it !

  Nick
a year ago
Baker was awesome to deal with. They were able to get me a 2023 Range Rover built to my specs in 3 months flat. That would be hard to do for a vehicle that wasn t in 110% demand. Very good to work with and made the transaction easy. Arisona who was my sales rep was top notch, super responsive, extra knowledgeable about all of the tech and features, and when I originally ordered it he helped me sort through all of the options and flagged those which would cause build and delivery timing delays.

  Alexander Cramer
a year ago
I have NEVER worked with such a FANTASTIC staff...EVERYONE from Jordan- to the best car salesman I've ever worked with- Garrett!!! I wanted to purchase my Jaguar F-Pace off lease. Garrett went ABOVE and BEYOND to find solutions. REALLY- I would never expect the accommodations, service, KINDNESS, & PATIENCE from anyone in the car business. Garrett was my original salesman 3 year prior and his level of communication on what was not your typical buyout was something to write in about! Grateful for this experience !

  Barry Cobbs
a year ago
After eight years I have finally had enough. I went back to BMW. I had been trying to buy a new F Pace since November 21. Salesmen won t return calls or emails. I had a car on order since the beginning of March. Not one call, not one status update and they have no idea when my car would be delivered. Adding insult to injury they tried to low ball me on my trade in. As much as I enjoyed being a Jaguar owner, I m done.

  Keith Martin
a year ago
The good: Out-of-state Certified Pre Owned Jaguar purchase. Liked the team, efficient and nice people - got to a good deal and the purchase process was slick. Back office has been great throughout.The bad: Unfortunately these vastly outweigh the positives. Post-purchase customer service from the sales team has been poor, but the two biggest issues are both shady business practices:1. I discovered after closing (from their own website) that the pricing should have included the $699 closing fee, yet I was charged that in addition to the sale price, and thus it wasn t quite such a good deal :-).2. Only when I arrived to pick up the car was I informed that there was only one key, and it wasn t possible to give me the second. This felt underhand and unnecessarily turned this into a negative purchase experience.

  Elizabeth Oliver
a year ago
Outstanding service department. Dontrell was very professional and knowledgeable. Jaguar of west Ashley is my top choice for sales and service after owning Jaguars for over 8 years and doing business with multiple locations.

  Warren Hart
a year ago
In October, I called West Ashley Jaguar for an annual service. They told me I couldn't get an appointment until after January 2023! I'm in Myrtle Beach, so I called Jaguar in Wilmington and was in in 2 days. They found a coolant leak and needed the car overnight. Provided me with a loaner car to return the following day to get repaired car.

  Klaus Lysdal
3 years ago
Somehow when I got booked for annual maintenance they booked me for the wrong month. it was a year after I got the car in December but apparently due to the car having been a loaner for awhile before I got it was supposed to be scheduled for maintenance in April and therefore they declined doing maintenance on the car when i was there.Overhead the manager telling the team member that Jaguar wouldn't pay them for the maintenance so they would only do it if I paid myself.Here is the thing to me. I purchased a product from them and the mistake in the scheduling is clearly between dealer and manufacturer. That has nothing to do with me, so they should have done the maintenance and sorted that out internally. Instead I as the paying client now wasted a few hours of my work day coming in for this appointment and then have to go again later.Basically, that attitude told me enough about Baker Motor to know I won't be getting my next vehicle there. Had had a poor service experience during purchase but was really wanting the car, so opted to look the other way on that.To be fair. The car is generally very good although the Meridian Entertainment system is simply awful. I fear that it will cause me to crash one day when it malfunctions and distracts me while driving.

  Elicia Thompson
7 years ago
I couldn't be more excited and happy to be a customer back at Baker after I've bought my second car from them. John Lynch was great to work with! Easy going, great attitude, and made this process easy and simple! Ashley the manager at Jaguar was also very sweet and made the buying experience wonderful and took care of any questions I had and Tyler with finance had the paperwork and numbers ready to go. .Not to mention, the service team is also amazing with questions I had.Truly a great experience once again, and I value that they take pride in their customers and making sure they're happy when they walk in- and out the door.Thank you Baker Motor Jaguar Team!!

  Tracy
2 years ago
Just bought our first Jaguar! Matt is a perfect salesman. From the test drive to the paperwork. Negotiations were seamless, payment is what we expected, no pressure!! Kristen finalized the sale, easiest transaction! No surprises, both went above and beyond for our customer experience. We will be working with them again!!

  Joe Abell
3 years ago
Outstanding care and service as I went through the process of buying, then things went south fast! No follow-up call or check to see if the vehicle was what I expected, poor warranty experience and overall noticeable lack of concern about my issues. I repeatedly called about service and also a registration issue with no resolution. I purchased four vehicles from Baker, but will never buy another nor recommend them to others... After you are sold a car, be prepared to be forgotten!

  Michelle Brown
3 years ago
I recently purchased a brand new Jaguar from this location and I absolutely love it. I worked with Spencer Becknell and he was amazing. I met with him one other time when I was first considering buying a new car and he was very helpful, so I knew if I did buy my loyalty would be to buy from him. I feel I made the right decision and he was very helpful through the whole process. I would highly recommend Spencer and Jaguar West Ashley. Thanks!!

  N N
5 years ago
Outstanding service personnel - very courteous and professional. The facility is also very nice and the waiting room well-equipped. However, the wash service was deplorable. My car had to be re-washed 3 times, and that too, the last time the service advisor took it back herself to wash it since it seems the wash crew wasn't doing their job properly. For a luxury brand as Jaguar, there needs to be much better wash/detail service than this. Even after the 3rd time washing it, it still wasn't done right with spots everywhere and was still dirty. This really needs to improve! Outside of that, it was a good service experience.

  Octavia Ancrum
3 years ago
I came in and they were extremely busy. Jordan came over and got another rep, Delvante, to help with the deal. I had an amazing experience while making my purchase! Delvante took his time and explained the features of my new vehicle and Jordan made sure everything was thoroughly accurate and completed! Even the finance experience was great, no pressure, no haggling at all. Overall, I'm pleased with my purchase and the service I received!

  Lisa watts
4 years ago
Probably the best experience we have had buying a car. Spencer becknell was extremely professional and honestly helped us compare the differences between their cars and others we had in mind. There was no pressure to buy. Just straight forward Information. Next day and we are still happy with our decision.

  Terry Murphy
7 years ago
I find their Service Department exceptional. The Service MANAGER, not a Service Advisor, listened to my story and took a personal interest in my issue. Since I was visiting from out of town, he squeezed me into the next day's schedule and personally oversaw the work. They completed the adjustments while I waited and sent me back to vacation with a handshake and a smile. This was the second time they went beyond the expected for me. Unfortunately I live 300 miles away. It was worth the drive to buy the car, and might well be worth it for major service.

  Jim Reaves
5 years ago
As usual the service department was ready and waiting when I arrived for my appointment. They took my car into the shop right away and Garret kept me informed throughout the process. It is a pleasure doing business with a quality operation that provides excellent service as well as listening to its customers.

  Kristen DelliColli
3 years ago
We bought a new Jaguar from Matt D. today. The experience was pleasant and efficient. Matt was knowledgeable about the car, financing, and patiently answered all of our questions. We felt good about our car purchase and will go back to work with Matt again when we look to make another car purchase.

  Sonia Smith
4 years ago
I had a loaner car which was great. When I picked up my car after it was kept overnight, the rear view mirror had some type of glue on the mirror surface that I had to use Goo Off to remove. Two days later when I went to the grocery store and popped the trunk to put in bags, the fuse panel cover was off and there was a plastic fuse panel tool just sitting there. It just seemed like no one made sure that all details were taken care of.

  Shanise
3 years ago
Booked my one-year maintenance service drove all the way from Beaufort to Charleston to be told that my vehicle had to have 16k miles now. Did they not notice that when I booked my appointment and I told them the mileage. On top of that, it's been 1 year. The service department guy name David told my husband they couldn't service my car until August or 16k miles and had the nerve to give him a paper that CLEARLY says 16k miles or ONE YEAR whichever came first. I told him it had been a year and they still refused to do my service. I will stick to Hilton Head.

  Bill Horrell
4 years ago
Great job Jaguar West Ashley! I visited the dealership while visiting Charleston and then completed the purchase over phone/email. Was one of the smoothest car purchases I have ever experienced! Thanks Garrett Watson for being so helpful and even delivering my new F-Pace SVR, I LOVE it!Bill

  The stranger
3 years ago
I've watched Baker Motor Company grow from a small lot on Ashley River Rd. in the '80s, then to Morrison Dr. and now to the amazing space on Savannah Hwy, chocked full of the very best....and I believe that their success is directly related to the stand-out people there. My guy was Chad and he did a truly amazing job for me with my Jaguar F-Type, going above and beyond what was required of him. Recommended and appreciated!

  Dixie Norris
4 years ago
I had an outstanding experience at the Jaguar dealership with Baker Motors. Matthew Dieterich was a very helpful and informative sales representative and he did so without being too pushy. He offered me a great deal and I highly recommend purchasing a vehicle from him. Thank you Matthew!

  David Curley
3 years ago
The service is always good. You are well taken care of.Jaguar though, not Jaguar West Ashley, is very cheap. The five-year service plan is pathetic. To have to pay extra to have your tires rotated is a prime example.The Jaguar West Ashley dealerships presentation is pathetic. From the drop off area, to the customer waiting area, to the show room . . . For a dealership selling $50,000 to $100,000 vehicles they should be embarrassed!

  Jim Kelly
5 years ago
In the three years that I have had this leased Jaguar XF I have NEVER had a satisfactory experience with this service department. They have consistently failed in every conceivable way. The first time in they had my XF for 5 days and when I picked it up it was clear that it had sat under trees as the exterior was littered with leaves and twigs. When I got in the car it was clear that while the exterior may have been washed, prior to sitting under the trees, that they did not vacuum the interior. I then inspected the rest of the car and found several scratches on the right rear quarter. Brought this to the attention of the service coordinator who was clearly embarrassed and after waiting another 45 minutes, got the car back cleaned and intact. But this is just the tip of the iceberg. The folly of this Jaguar of West Ashley service department continued with the failure of the service department to do the right thing. It would take paragraphs more to outline further issues and failures of this service department. Never again will I buy a vehicle from any of Baker Motors due to their failure. Oh, one last thing. Every time I ask for the phone number for Tommy Baker, I get the run around, they duck and weave, and never give it to me. So, Tommy, you've got a wall solidly built around you. Perhaps you can get them to build a wall at our southern border.

  Yoshisha Johnson
7 years ago
After having been a member of the Lexus family for over 10 years, I decided to purchase my first Jaguar. My first experience having to receive car repair done to my XF was not what I had expected of Baker Jaguar. I had no choice but to rely on Baker to get my car back up and running correctly because it is the only Jaguar dealership in my city. I left my car to receive the necessary work only to be told a loaner was not and would not be available. I was without my car for 2 days. I received my car back (noticing it had not been test driven based on the mileage) after the second day and drove it a few days only to discover the same problems were still apparent. I called the service person who was very apologetic and was told to bring my car back to Baker Jaguar. I did take my car back and was apologized to a couple more time by the service rep. This time I was told that Baker Jaguar doesn't like when their customers have to return for the same problem and a loaner would be provided to me. I waited about a hour and surprisingly I was given a loaner. I kept the loaner for four days (over the weekend) while my car was being inspected to find the problem. A day before I was called notifying me the issue was resolved, I received a flat tire on the loaner vehicle. I contacted Baker Jaguar to notify them of the flat and was told my service person would contact me in the morning to provide a update on my car. I was contacted the following morning and told my car was ready and provided a recommendation to change my filters as they were dirty ($167.00). I made that purchase upon arriving to retrieve my car (which did not receive the complimentary car wash) I was also told I would have to pay for the flat tire and could only purchase a tire with the same sku as the flat tire. I was not happy about this as that tire was close to $300, it was $297 to be exact. While attempting to locate the tire from another vendor, I was contacted by my sales person who stated his manger had advised him that if I did not have the tire within 24 hours I would be charged $100 a day as the vehicle is a loan vehicle and other persons would need it. I was so frustrated because if my car had been repaired the first time, I more than likely would not have had a flat in the loaner vehicle. I paid the $297 due to no other vendors having the factory tire. I have had my car for over 24 hours and realized my eco feature (which was operational prior to my car being "repaired" is no longer working. When I paid for the new tire for the loaner vehicle, I was asked to give it a few days to see if the eco feature would become functional as the car was disconnected from the battery during the repair. I'm just waiting now to see if it will eventually start working for me because I truly do not want to go back to Baker Jaguar. All in all my service representative was sensitive to my needs and apologized because of my experience but I truly regret switching from Lexus to Jaguar. The service received is truly a big difference and I will absolutely tell all my military coworkers and friends about this horrible experience.

  Alan James
7 years ago
HORRIBLE EXPERIENCE! I needed a simple coolant level sensor replaced to eliminate the warning light on the dash of my 2008 Jaguar XJ8. The service associate told me there's a $115 diagnostic fee but would be waived if I chose to get the service done. I knew how much the OEM sensor cost and knew how relatively easy it was to access it so I agreed thinking the repair cost would be around $200 between parts and labor. When I was quoted $560 I almost choked on the complimentary dried out, stale cheese danish in the waiting room. I understand owning a Jaguar can get expensive and any dealership service is pricey but this was ridiculous! After I told the service associate it sounded extremely steep for a $100 sensor (max) and was out of my budget I declined the service, he was extremely rude and short with me. To top it all off my checkml engine light was on when the car got back to me. Coincidence? Sabotage? Who knows. Basically I spent $115 for a basic car wash, stale danish, and horrible customer service. If your Jaguar/Land Rover needs service and is out of warranty STEER CLEAR OF WEST ASHLEY JAGUAR & BAKER MOTOR GROUP unless you have money to burn and enjoy being treated like uneducated trash.

  Jay
6 years ago
I always get great service for my 2012 Jaguar XF. They contacted me regarding the airbag recall and scheduled the appointment. Chad is one of the best Sevice Representatives. Very accommodating and eager to please the client. I have been bringing my car here for years. Thanks Jaguar of West Ashley.