Hendrick Luxury Collision Charleston
4.3 (468)
1535b Savannah Hwy, Charleston, SC 29407
(843) 769-3000
hendrickcars.com
Claimed
Accessibility
- Wheelchair accessible entrance
Reviews
Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.
Hannah Webster
6 days ago
My experience at Hendrick Collision Center was phenomenal, from the time I showed up and received my quote to the day I had my car returned to me with all my repairs complete. Tyler gave me my initial quote and kept me updated throughout the process. He was easily accessible by phone and email. Kayla returned my car to me and went over my detailed receipt after the repairs were complete. Five stars!
Andrew Uhrich
5 days ago
Just received my car back from the Hendrick Collision Center in Charleston, SC. They did an impeccable job and their customer service was Sterling. My two representatives during the repair were Jeremy and Mike. They kept me up to date and ensured that I was completely satisfied with their service. I would recommend their company to anyone seeking a phenomenal repair for their vehicle. I couldn't be happier. Take YOUR car to Hendrick Luxury Colision Center and YOU will be happy too.
Ross H.
6 days ago
I had my SUV repaired there recently. They did a fantastic job. My vehicle has been side-swiped and more, and they made all those areas not only look brand new but matched the new paint to the existing paint elsewhere!Abby Kerns, the estimator involved was transparent, informative, and kept in constant communication over the many weeks it took to do the job (the duration was due to the insurance company).My only suggestions to future customers is make sure your insurance company is in agreement ahead of time with labor rates at your repair shop.
Robin Moses
2 weeks ago
GREAT GREAT experience with Rick Hendrick Luxury Collision Center (Charleston) from beginning to end!! Jeremy Buckley was just a pleasure to work with! He was professional, knowledgeable, courteous, informative, HONEST and put our wants/needs above anything else! Our insurance company (State Farm) was very problematic after our collision and, for the next 5 months, fought us at every turn. Jeremy, Justin and everyone else there always had the time to assist us in this fight and the answers to our many concerns! We lived this nightmare practically every day for over 5 months! I HIGHLY recommend Rick Hendrick Luxury Collision Center and would give them 10,000 stars if I could!!
John D
5 months ago
So far so good. We have quite a waiting period for them to begin work on our VW BEETLE that a young man didn't seem to understand what a STOP sign really means. We have heard very good reports about this collision center. Possibly a broken axle & a bend in the frame. ABSOLUTELY FANTASTIC ! TYLER WAS THE REP HANDLING MY BEETLE REPAIR & YOU CAN'T EVEN TELL THE BUG HAD A COLLISION ! IT IS GREAT !
Tom DiFiglio
2 months ago
Hendrick is the best place within 100 miles to take your vehicle after an accident. Top notch. Professional. Great people. Keep you informed. And they do work that is remarkably beautiful and precision oriented. Tyler is superb at his craft. Taylor was very communicative and kept me well informed. Pros all the way around!
Megan Lecholop
a month ago
The staff at Rick Hendrick Luxury collision could not have been more helpful when working to have my car repaired after an accident. My insurance company was an absolute pain, but Justin and his team were patient and consistently followed up with the insurance company (and communicated with me) to make sure repairs were done correctly to their high standards and to get me back on the road as soon as possible. Highly recommend.
AJ Zeigler
a month ago
Just wanted to take a moment and shout out Tyler B. who works here! He was amazing to work with. Not only did he keep me constantly updated with the progress of my car but also made me feel like his top priority! Was quoted a 2 weeks turn around and he had it done in a week. I will absolutely continue working with them in the future.
brenda decicco
2 days ago
Hendrick Luxury Collision in Charleston did a fantastic job on my Honda CRV. They could not have been nicer and more timely.The work was perfect, and they even touched up scratches on a sideview mirror I did not ask them to do. I highly recommend them if you want exceptional sevice.
Kelly Gorby
3 months ago
I recently had the pleasure of working with Jeremy Buckley at Hendrick Luxury Collision Center Charleston, and it was an incredible experience. Jeremy went above and beyond to ensure my car was repaired efficiently and effectively. His customer service skills are top-notch, and I couldn't be happier with the results. The repair work looks fantastic, and I can tell that Jeremy and his team take pride in their work. Not only was Jeremy a pleasure to work with, but he also made the process of getting my car fixed stress-free. Overall, I highly recommend Jeremy Buckley and the team at Hendrick Luxury Collision Center Charleston to anyone needing auto repair services. They exceeded my expectations, and I couldn't be more grateful for their exceptional work.
Tiffany Arnold
5 days ago
I was in tough spot about my vehicle being total. Justin was very understanding and empathetic to my situation. He made my situation better instead of adding more stress. I definitely recommend bring your car here for business.
Ashly Dennis
7 months ago
Brought my car in after an accident, Tyler was knowledgeable and friendly. He communicated well through the whole process. Patrick and the paint team did a wonderful job. My car looks brand new!
Richard Hoefer
4 weeks ago
Mr. Tyler Billitier and Ms. Kayla Miller and the whole team at Hendrick Luxury Collision of Charleston provided exceptional service during the repair of our two vehicles this month. Tyler was exceptional, and he kept us informed during the whole process and the end result was perfection. I would recommend Hendrick Luxury Collision of Charleston to everyone. Sincerely, Dr. Rick Hoefer
Rachael Schackman
a month ago
I went in for a license plate adjustment and Justin and Abby were so great. They got me in and out very quickly. Definitely recommend this shop I will be back with any other issues I have with my car.
Arthur Brown
3 weeks ago
HLC is hands down the best place to have your car repaired after a collision. I had nothing but professionalism from the staff. From front desk customer service, Marie, who takes all the calls and processes your paperwork and has your car ready for service to Tyler, who gives you details about your car, what's taking place, and see that your car is finished to the standard they'll stand by. My car came out looking like it was on a car lot to buy. I was satisfied with the end result. HLC, get it right the first time, for your money is well spent with you, not to worry. People HLC is hands down the place to have your car taken in to have repairs.
Rick
6 months ago
Hendrick Luxury Collision center is the best!! From the time we dropped off our Honda Passport to the day of pickup, the entire experience was wonderful! All of the wonderful ladies at the front desk were so helpful and pleasant and were very efficient in their profession! It was a pleasure to work with Abby! Her experience as an estimator was very evident as she explained the repair process and kept us informed about the progress of the repair! She was so happy to see us so satisfied with the results, which are excellent, and explained how to care for the finish until the paint has had time to cure. She was as excited as we were! The body shop/paint experts could not have done a better job. The paint matches perfectly and our car looks like brand-new!My wife and I give a CarWise score of 10 (perfect) and absolutelyrecommend the fantastic professionals at Hendrick Collision and would use their services again!
Kirby Caldwell
3 months ago
Abby was great. She communicated everything clearly and always explained how she was going to help expedite the process and keep cost down. She never over-promised but she did always over-deliver. Can t speak more highly of her and her expertise in repairs, but also in her incredible ability to work with State Farm s slimy estimator. This place is really the best in town, hands down, and Abby was a real gem.
Camille Berardone
6 months ago
Great experience! I brought my car in for a front bumper repair and replacement and had amazing customer service. Jeremy was super communicative throughout the entire process and always called me with any updates from the shop or anything regarding insurance coverage. I would 100% come here again for any repair needs from Jeremy and/or his team!Service: General repairs & maintenance
Melissa Lockwood
2 months ago
If I could give 20 stars I would!! I was in an accident and took my car in to be worked on. Unfortunately my car was a total loss and it was very emotional for me. Abby Kerns was absolutely AMAZING!! She went above and beyond giving wonderful ideas and advice. She even retrieved a CD that was left in the car in the nick of time before it was hauled away!! Also would love to give Martha Hayes a shout out for being so helpful when I first dropped the car off!!
Lauren Cottone
4 months ago
Abby and the Hendrick Collision team did a great job in my car. Abby went above and beyond with communication and one of the most conscientious and exacting expert with repairs. She is highly knowledgeable and respected!
Jim Stamm
2 months ago
Very professional team! Kept me informed of the status of the repairs. The repair was completed in a timely manner and I couldn t be more pleased with the completed repairs. I would highly recommend them for vehicle body repairs and painting.
kent howard
5 months ago
I took my truck in for a whole new bedside. It was an A+ experience from beginning to end. Troy, my service writer, was great throughout the whole process. The store manager, Justin, made sure I was happy with my truck and service, and boy was I! Thank you to the Hendrick team!Services: Painting, Body & TrimServices: Painting, Body & Trim
Gina Bobon
a month ago
The team at Hendrick Luxury Collision did a fantastic job on repairing my vehicle. The staff was very friendly and helpful.
Darryl Strunk
3 weeks ago
Excellent service from initial contact to picking up my vehicle. Jeremey was great and stayed in contact with me regularly for status updates. Very professional!
Terry Johnson
6 months ago
I couldn t have asked for a better experience. RHC far exceeded my expectations in quality of work, as well as keeping me updated throughout the entire process. Jeremy (Estimator/Writer) was awesome to work with and Tyler s workmanship was flawless! I wish I knew the Painter s name so I could recognize them as well. Highly recommend this shop!
Jim Epper
a year ago
My experience with Hendrick Collision was a positive one based on the outstanding customer service that I received from Jeremy Buckley. He was responsive, polite and very knowledge of my needs. I cannot say enough about his professionalism and excellent communication and customer service. It made all the difference to my experience. When I pick my car up the workmanship was great and my car looked new again. The only thing that is an opportunity from them to improve on was how long the wait was to get my car serviced. They are running about 1 1/2 to 2 months to perform the work. Overall, they did an outstanding job!Services: Tires, Painting, Body & Trim
Lauren B
7 months ago
Highly recommend Hendrick Luxury Collision for all your car repair needs! Justin and his team were very communicative and professional and made sure my car was well taken care of. They went above and beyond to work with my insurance and have my car ready in a timely and cost effective manner and I am extremely thankful for their services!
Tim Culp
6 months ago
Brought my BMW M3 in for accident repairs to the Dr Side Door and Quarter Panel. Jeremey Buckley handled the estimate and all correspondence with the insurance company, which can be quite frustrating, in dealing with insurance companies. Jeremy was extremely patient, and very methodical in documenting, then writing up, and explaining the somewhat complicated repairs which were not originally evident (and totally missed) when the insurance rep wrote the original estimate. Due to Jeremy's automotive body/mechanical knowledge, he was able to explain in detail the hidden damage, which resulted in an additional supplement repair estimate being agreed to and written by the insurance company. Not sure sure someone else would of caught this damage, as I missed it as well. I would, and will recommend Rick Hendrick Collision, specifically Jeremy Buckley to anyone that has a car they are very passionate about. I also have a classic 1986 Porsche 930 that I am taking back to him, for his thoughts and recommendations on a very minor, (but very important to me) repair. Jeremey, Thank you.
Dax Arrington
7 months ago
I recently had body work at Hendrick collision. The staff was very attentive and responsive and the work was top-notch. Jeremy Buckley communicated with me several times giving me updates on the process. I highly recommend Jeremy and the rest of the Hendrick Luxury Collision team.Service: Body & TrimService: Body & Trim
Bob stockton
8 months ago
I have dealt with Hendrick Luxury Collision Center twice in two years. Jeremy and his team took the pain out of repairing the car. They were friendly, professional and laid it all out from the beginning. There were no surprises or additional costs. Everything was up front. Jeremy kept us posted on the progress and they were actually surprisingly quick in the process.The car looks fantastic. Thanks Jeremy