Crews Chevrolet Parts & Service

Reviews

Reviews are sorted by relevance, with the most helpful and insightful feedback listed first for easy reference.

  Jennifer Rogers
6 months ago
I don't know why I was expecting to have a different experience! Do NOT buy a vehicle from here or take one for service! I've had many issues with this company from the start, even when I bought my vehicle. I figured I'd give them yet another chance. I ONLY wanted a simple oil change, alignment, and rear wiper blade.From start to finish, the experience was a mess! I made my appointment online. Several people called me to confirm my appointment. Each person had a different appointment time down for me.Day of appointment, I pulled into the service lane, plenty of people standing around, but no one greeted me. I walked into the express service/advisor area, and the only service advisor was already working with someone, so I waited. As I was waiting, another person showed up for their appointment. The Advisor, Jon, greeted him and told him he'd be right with him. He then asked my name, said ok great, I've got you checked in and told me to sit in the waiting area, without even looking at the computer or confirming anything. He didn't confirm my services, so I started asking, and he said he got them. (Nice to be blown off, ok!)Now, sitting in the waiting area, I received a text with a link to follow my vehicles status. Then, another text from my advisor Jon that read, "Hi Jennifer, if you need anything throughout your service visit, please reply to this text. -Jon, your service advisor with Crews Chevrolet.".An hour into waiting, the status of my vehicle hadn't changed, and it still said waiting. So, I texted my advisor as prompted. Well, the link apparently never gets used by them, and the advisor never responded.I waited 3 hours for my service! There was NO multi point inspection, no document of my tire tread depth or a measurement of my brakes. They didn't even wash my vehicle! I had no communication from my advisor.I'm rather irritated. I chose to take another chance with this place, chose to pay their dealership prices, and they couldn't even deliver on a quality experience! Don't be like me and give them another chance, take your business elsewhere!!!

  Ron Roumillat
a year ago
Great service with Crews Chevrolet . The service dept. was very knowledgeable and polite and understanding of my truck needs on the repairs. Kris Raymond and tech Trever ( I think ) was excellent also !!! Job well done !! You have a friend in the car business for sure, Mark !!!!

  TJ
a year ago
DO NOT GET TIRES HERE! I had to wait 2 1/2 hours for my vehicle to get 4 tires changed. I've been getting my oil changed here for years, never any issues with that, other than a faulty oil filter last year that let all of the oil leak out. Tires on the other hand, not the place to be.No explanation on the long wait time either. Just a "were working on it."

  Angela Kelly
2 years ago
Had truck towed after engine misfire as didnt want to risk breaking down in Charleston traffic in summer heat. Took way longer than anticipated to have initial diagnostics ran but once diagnosis complete actual completed repairs were timely enough. There was a recall out so just had everything done here for convenience. Did some basic research on parts and labor costs and price paid was reasonable in comparison. Would have spent more if had recall item serviced and gone elsewhere to have needed repairs done. Not to mention truck would have been in shop longer and logistics would have been a pain to workout. Second time had services/repairs done here and would use again.

  Kim Williams
8 months ago
Took truck to get engine replaced and a year later it needs to be replaced. Also took my brand new battery out and replaced it with an old one ..never again...do not take a vehicle with major issues you will regret it

  Valerie Mason-Leuang
2 years ago
Took car in for diagnostics and they replaced solonoids as well as front brake pads and machine rotors. Work was done same day, but decided to have shuttle service next morning as we don't drive in Charleston rush hour traffic. Crews took real good care of our Equinox as well as us! Thank you Ansley for getting the ball rolling!!!Services: General repairs & maintenance, Brake service & repairServices: General repairs & maintenance, Brake service & repair

  Meredith Going
2 years ago
I got new wheels for my C7 Corvette. They were damaged by a large edge of the road left after the old pavement was ground awayKeith Sprouse (Parts) did a great job getting new factory replacements. He also arranged for me to take the new wheels home so I could ceramic coat them and then return to the store.Mike Oldham (Service) also did a great job. He got me an appointment for a fast replacement and alignment and took care to listen to and address my concerns.Crews has an exceptional team.

  Jessica Gavia
4 years ago
I refused to come here, because last time I ended up spending over $300 more for a repair than I was told, and was also told that they may not have the part needed. (This was a SCHEDULED APPOINTMENT specifically for what I needed.) I went on a whim praying they could squeeze me in for a last minute oil change. They got it immediately, and above all, whoever hired Sarah (Walters), THANK YOU! She is an angel and the reason I ll come back again. Her customer service game is amazing, and she s extremely efficient. Was a complete breath of fresh air compared to my last experience.

  luke17981
5 months ago
Totally awsome service. Got right in and out. Very nice service reps.

  WhatWere YouThinking
3 years ago
My wife drove thru flood waters and our car died! Potentially the problem could be severe. I called AAA to have my car towed. They offered to tow it for free to the AAA garage and give me a 10% discount on repairs. But I was willing to pay the $72 towing fee to Crews Chevrolet because you cannot put a value on TRUST. I knew whatever the problem was, it would be fixed right, and the first time! It was!!! Communication was awesome and when the car was repaired Crews kindly sent a shuttle and the driver was wearing a mask! Thank you Crews! I have a friend in the car business, and I TRUST Crews Chevrolet! Curt N.

  Sandra
4 years ago
Zeke is awesome to work with. He is such a nice, knowledgeable young man. He let me ramble, figuring out which Traverse I wanted. There was absolutely no pressure, and it's a wonderful handling car. Crews Chevrolet is my new car dealer, and Zeke is my new friend.

  Kara W
2 years ago
Had car serviced here. Went to get a top up on coolant, sales guy has nasty attitude and wouldn't honor service. Glad I go elsewhere.

  Bradley Duncan
4 years ago
I was told over the phone that my brake booster would be covered. I have a 2017 Chevrolet Malibu. When I arrived at the service department they stated that I would have to pay to fix my brake booster.

  Barbara Wiedenhoeft
2 years ago
Fantastic service, 3rd car I've bought there. Nothing but the best!

  John Brinton
6 months ago
Great place. Great service.

  John Aumock
3 years ago
Every time I bring it in for something,they always fine other things, that costs$$$$

  t bus
a year ago
Always great service. Quick and timely.

  Rena Singleton
5 years ago
Very nice very pleasant and make sure that I got everything I needed

  Joseph Green
3 years ago
Great place to go to for service of chevy vehicle.

  n palmer
4 years ago
Finally got the right window guards. Order problems in past.

  Kristol
2 years ago
Great service, very helpful staff.

  Brittany Clark
4 years ago
Very poor customer service and communication. Very disappointed

  Jack Williams
5 years ago
Great Customer Servive...

  Marcia Gaspar
3 years ago
Damaged my car